Manager - MIS at WNS Global Services

Job Description

Job Description

This role exists to be the Lead Manager of our Management Information & Business Intelligence team for one of the key business units within WNS SA. This could be either of the following: Domestic Business Unit, International Business Unit, Shared and Support Services.

You will be responsible for the delivery of this function for your specific Business Units within WNS SA.

• Works with the WNS SA leadership teams to drive account performance through the delivery of accurate, automated reporting.

• In order to deliver insights you will be responsible for creating end to end solutions which includes problem definition, data exploration and visualization, experimenting with statistical methods when required, implementing statistical models or solutions where appropriate and providing business with the required insights.

• Maintain a working knowledge of the operation in order to ensure that we deliver actionable insights that can add value either internally or externally.

• Responsible for overall MiBi delivery, support and execution across multiple programs/clients

• Ensures adherence to company and department policies and procedures across multiple programs/clients

• Consistent review of WNS SA MiBi processes, auditing individual MiBi groups to ensure that all core processes and tools are being utilized to achieve optimum results for our clients and their customers

• Lead a technical team that is geared to build and maintain the end-to-end Database Management, Reporting and Analytical systems and infra-structure – including all hardware, software, network/server components.

• Support and develop a team of MiBi Leaders. Working to ensure that all members of the team are focused on the delivery of company financial goals, and clients operational expectations

Qualifications

Qualifications Required

Essential

• Matric/ Grade 12 Certificate

• A B-level degree or equivalent in a relevant field such as Computer Science, Statistics, Applied Math, Informatics or other similar fields or extensive contact centre and BPO experience across multiple functions with a proven ability to manage technical professionals

Preferred

• An Advanced degree or equivalent in a relevant field such as Machine Learning, Computer Science, Statistics, Applied Math, Informatics or other similar fields

Experience Required

Essential

• 5 - 7 years’ work experience of which at least 3 years must be in an analytics role

• Relevant tertiary qualification in statistics or another analytics related field

• People management or team leader/ supervisor experience (preferable)

• End to end experience and understanding of data analytics

  • Database structures

  • Data extraction, manipulation and maintenance (Microsoft SQL Package , R, SAS, Excel)

  • Statistical analysis and data mining (R, SAS Enterprise Miner, Lynux, Anaconda, Python)

  • Data visualization (Qlikview, Tableau, PowerBI, SSRS, Excel)

 Preferred

• Exposure to CRM algorithms or Other Big Data machine learning technologies

Additional Information

Behavioral Traits Required(

•  Curiosity and passion for transforming data into business insight

• Desire to continually research and learn (new technologies, tools, techniques, platforms)

• Excellent communicating and presenting skills (written and verbal)

• Ability to work under pressure in a fast paced and dynamic environment

• Great at building individual, team and partner relationships

• A strong sense of ownership and accountability

• Team Effectiveness

• Manages a team of analysts and other resources, e.g. BI Analysts.

• Balances own priorities with directing and motivating others.

• Plans and assigns work over periods of up to a year.

• Guides and directs staff to achieve operational excellence standards.

• Creates a climate for optimal performance