Operations Assistant at Hello Group

Minimum Requirements

Experience:

• Prior experience in administrative or operations roles (preferably in retail or fintech) advantageous.
• Good customer service
• Basic understanding of app testing and UAT (training can be provided if necessary).
• Experience in vendor management, stock control, or inventory management is a plus.
• Foreign exchange knowledge

Nice-to-Have:

• Experience in fintech or retail.
• Familiarity with pricing models in retail and inventory management systems.

Duties and Responsibilities

• Administrative Support: Assist with day-to-day administrative tasks such as data entry, scheduling, and document management.
• Pricing Management: Help with updating and maintaining pricing databases for grocery products, ensuring accuracy and timely adjustments.
• Customer Support: Respond to customer inquiries, resolve issues, and provide product or app support.
• App Testing & UAT Management: Assist with testing the company’s app, ensuring all features work as intended by executing test cases, logging issues, and verifying fixes in UAT (User Acceptance Testing) environments.

Vendor Management:

• Manage relationships with vendors, ensuring clear communication and timely resolution of issues.
• Oversee stock levels and coordinate with vendors to maintain inventory availability.
• Provide back-end support for vendor onboarding, contract management, and performance tracking.
• Reporting: Help with generating reports, tracking performance metrics, and providing insights based on operational and vendor data.