Servicing Administrator at Discovery Limited

Key Purpose of the role
The position is responsible for the day to day managing of incoming work through various channels within the Retirement Funds business unit.  This is a core administration function and the incumbent would be required to holistically manage and index incoming tasks related to Retirement Fund disciplines, for example member and employer enquiries, monthly contribution, claim, investment option, individual transfer in, section 14 and section 28 processes.  The incumbent will be responsible for processing claims as per the standard set in the team.  The incumbent must ensure that processes and procedures are implemented, maintained and improved.  The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently.  The incumbent must ensure that he/she has the knowledge skills, tools and competencies required to perform the required job within service level agreements.  The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others.  The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Clients.

Areas of responsibility may include but not limited to

• Processing and indexing of all daily transactional activity within agreed service levels
• Processing of daily and monthly transactional activity, such as but not limited to switches and transfer ins within agree service level agreements
• Processing of claims according to standards and within service levels.
• Performing QA function for document verification where necessary
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Fund Act, Tax act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating Employer special rules.  Ensures delivery of key operation attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client reports for submission to superiors
• Develop and maintain excellent business relations with internal and external parties.
• The incumbent is the Subject Matter Experts in Retirement Fund areas under management.  Produces new ideas, approaches or insights.  Produces range of solution to problems, do root cause analysis.  Effective decision making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills   
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric – essential
• 3 to 5 years working experience within Employee Benefits, Retirement Funds, Umbrella Fund experience – Essential
• NQF level 4 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous.
   

 EMPLOYMENT EQUITY

• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.                      

EMPLOYMENT EQUITY                           

• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.