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  • Posted: Nov 3, 2021
    Deadline: Not specified
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  • Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
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    Team Coordinator

    Description
    We are looking for an experienced Team Coordinator to join our Content + Cloud Team in Cape Town and provide support to one of our many clients.

    A Team Coordinator’s role is to undertake technical support duties and manage/co-ordinate a team of Support Services engineers servicing request fulfilment and offering guidance to end users, whilst assisting the Team Manager/Leader to co-ordinate team activities. The engineer must possess excellent verbal communication skills as well as good analytical and technical skills and continually look to improve Service. In addition, they need to collaborate with the entire Operations team with positive communication and sharing of knowledge and information. Working closely with the Team Manager/Leader to aid coordinating team activities, training, scheduling, monitoring, and documentation

    Duties and Responsibilities

    • Client induction / training for new starters and assist with the process and the new starter guide.
    • Coordinating team activities such as lunch time allocation to ensure constant phone cover.
    • Work with The Process team to coordinate major incidents. Work with The Process team to ensure correct process is being followed with assignments. (Work with Team Manager/Leaders to implement changes if required).
    • Work with Team Managers/Leaders to ensure constant availability for the client.
    • Liaising between internal team and service desk, ensuring Incidents and Requests are correctly passed over and in line with process and standards.


    Requirements
    Background, Experience and Skills

    The successful candidate should have:

    •  Demonstrable previous experience of team management/supervision within a technical support environment
    •  Previous exposure to working in a Service Desk Environment
    •  Understanding of Health and Safety implementation in the workplace
    •  Natural leader & mentor
    •  Proven analytical and problem-solving skills
    •  Strong written, oral and interpersonal communication skills
    •  Strong attention to detail

    Technical

    •  At least 2nd line technical knowledge and skills up to 2nd line level
    •  Excellent desktop troubleshooting skills.
    •  Basic to intermediate server and network identification and troubleshooting skills

    Desirable experience supporting:

    •  Active Directory
    •  Office 365
    •  Citrix
    •  Cloud
    •  Microsoft
    •  Windows 10
    •  VMWare
    •  VOIP
    •  Bitdefender
    •  Exchange
    •  Firewalls (Cisco, ASA, Juniper, Palo Alto)
    •  WAN (MPLS, VPLS, Internet)
    •  Formal IT qualification, ideally MCSE/MCSA/MCITP or multiple MCPs massively advantageous.

    Benefits

    • Job Type: Permanent
    • Role based out of our Century City offices (currently working remotely)
    • 40 - 45 hours per week (Based on UK time zone)
    • Retirement Fund & Medical Aid
    • Death, Funeral and Disability cover
    • 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)
    • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities)
    • Continual professional development plans

    Method of Application

    Interested and qualified? Go to Content+Cloud on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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