Team Coordinator at Content+Cloud

Description
We are looking for an experienced Team Coordinator to join our Content + Cloud Team in Cape Town and provide support to one of our many clients.

A Team Coordinator’s role is to undertake technical support duties and manage/co-ordinate a team of Support Services engineers servicing request fulfilment and offering guidance to end users, whilst assisting the Team Manager/Leader to co-ordinate team activities. The engineer must possess excellent verbal communication skills as well as good analytical and technical skills and continually look to improve Service. In addition, they need to collaborate with the entire Operations team with positive communication and sharing of knowledge and information. Working closely with the Team Manager/Leader to aid coordinating team activities, training, scheduling, monitoring, and documentation

Duties and Responsibilities

• Client induction / training for new starters and assist with the process and the new starter guide.
• Coordinating team activities such as lunch time allocation to ensure constant phone cover.
• Work with The Process team to coordinate major incidents. Work with The Process team to ensure correct process is being followed with assignments. (Work with Team Manager/Leaders to implement changes if required).
• Work with Team Managers/Leaders to ensure constant availability for the client.
• Liaising between internal team and service desk, ensuring Incidents and Requests are correctly passed over and in line with process and standards.

Requirements
Background, Experience and Skills

The successful candidate should have:

•  Demonstrable previous experience of team management/supervision within a technical support environment
•  Previous exposure to working in a Service Desk Environment
•  Understanding of Health and Safety implementation in the workplace
•  Natural leader & mentor
•  Proven analytical and problem-solving skills
•  Strong written, oral and interpersonal communication skills
•  Strong attention to detail

Technical

•  At least 2nd line technical knowledge and skills up to 2nd line level
•  Excellent desktop troubleshooting skills.
•  Basic to intermediate server and network identification and troubleshooting skills

Desirable experience supporting:

•  Active Directory
•  Office 365
•  Citrix
•  Cloud
•  Microsoft
•  Windows 10
•  VMWare
•  VOIP
•  Bitdefender
•  Exchange
•  Firewalls (Cisco, ASA, Juniper, Palo Alto)
•  WAN (MPLS, VPLS, Internet)
•  Formal IT qualification, ideally MCSE/MCSA/MCITP or multiple MCPs massively advantageous.

Benefits

• Job Type: Permanent
• Role based out of our Century City offices (currently working remotely)
• 40 - 45 hours per week (Based on UK time zone)
• Retirement Fund & Medical Aid
• Death, Funeral and Disability cover
• 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)
• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities)
• Continual professional development plans