Travel Consultant at Wild Dreams Hospitality

• This role is ideally suited to a commercially minded Travel Consultant who thrives on precision, logistics, and delivering seamless, high-touch guest journeys.

Core Criteria:

• Minimum of 3-5 years’ experience as a Travel Consultant
• Solid understanding of Southern and East African travel logistics
• Previous exposure to luxury, safari, or tailor-made travel environments preferred
• Proven experience quoting, booking, and issuing flights and transfers
• Strong knowledge of airline fare structures, routing logic, and ticketing processes
• Proficiency in MS Office and travel booking or reservation systems
• Excellent written and verbal communication skills
• Strong organisational ability with meticulous attention to detail
• Calm, professional, and solutions-focused under pressure
• Commercial awareness with a strong sense of pricing and margins
• Collaborative mindset and strong service ethic

Core Responsibilities:

• Quote, book, amend, and manage domestic and regional flight reservations
• Arrange road transfers, air transfers, charters, and scenic flights
• Liaise with suppliers to secure preferred rates and maintain strong working relationships
• Apply margins and commissions in line with the company’s pricing strategy
• Support reservations and sales teams to improve booking conversion and guest experience
• Issue confirmations, vouchers, and all relevant travel documentation
• Proactively manage flight changes, delays, and any guest travel disruptions
• Maintain accurate records for bookings, invoicing, and reconciliations
• Ensure all travel arrangements align with brand standards and service expectations
• Assist with reporting on travel revenue, margins, and operational performance
• Communicate clearly and professionally with guests, agents, and internal teams