Active Job Vacancies at FirstRand

Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

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Job Description

Hello Future Technical Specialist
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
• Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
• Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
• Manage own development to increase own competencies
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 5+ years' experience in a Systems Analysis role
• 2+ years' experience in a team lead or similar r
• Experience with Microsoft technologies (CRM Dynamics365, SharePoint, PowerPoint, Bespoke Development, etc.)
• Working knowledge of agile methodologies
• Stakeholder management at various levels
• Knowledge of the full SDLC processes
• Experience with data and process analysis will be highly advantageous

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Job Description

To manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and integration across product houses, business units and segments

• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Coordinate teams to ensure end to end implementation of prioritised and approved solutions for relevant product house, business unit or segment
• Ensure effective analysis of data for identification of opportunities for efficiencies and growth in business
• Manage and support team in designing customer centric and sustainable solutions, products, enhancements and business cases and ensure effective integration across channels thereby delivering on the strategic objectives of product house, business unit or segment
• Enable an inclusive culture that upholds FRG's diversity and transformation guiding principles
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Develop, encourage and nurture collaborative relationships within the business and/or across the FRG
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
• Apply a customer-centric approach to ensure customer satisfaction

Requirements:

• 5-10 years in a Banking environment
• Experience in Advice or Money Management
• Experience with any educational capabilities would be advantageous

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Job Description

To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationship

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

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Job Description

To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients

Hello Future Business Manager

Welcome to FNB Commercial Sales in Worcester in the Western Cape, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has obtained:

• 2-5 years Credit Management, Relationship Management & Banking experience
• Can manage clients in the 0-10 Million turnover group
• Can strategically & operationally manage & grow a portfolio of high revenue generating clients
• Can enhance/grow business profitability & performance
• 2-5 years Business Management experience

You will be an ideal candidate if you:

• Must have obtained a Finance related Degree
• Having obtained a RE5 qualifications will be an advantage
• Have 2-3 years Business management, Portfolio management & Sales experience
• The Ideal candidate must be able to work in Worcester area

You can have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Thrive in collaborative environments

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs

go to method of application »

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Job Description

To provide advice and support to increase operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures

• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Optimise work through the application of learning experiences
• Provide support to business or HRBP through the provision of relevant process documentation to effectively manage turnaround times and drive project implementation
• Identify and utilise opportunities to assess and improve own performance
• Contribute to teamwork and inclusivity within own team

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Job Description

To generate revenue by structuring deals, raising and utilisation of funds, complex purchases and sales which may include securities, bonds, and foreign exchange

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

Minimum Requirement:

• Qualification: Relevant Post Grad Degree (preferred: CA/ BCom with CFA)
• Experience: 2 to 4 years related experience.
• Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Understanding of the Bank’s credit policies and lending criteria • Ability to interpret financial statements
• Strong communication skills
• Knowledge of deal origination
• Analytical skills with attention to detail

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Job Description

Be responsible for all corporate actuarial / Reserving / Capital / IFRS 17 activities for FNB Short-term as well as providing actuarial support FNB Short-term, Namibia and FRISCOL

Hello Future Actuarial Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at FNB Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Develop the valuation basis for new product launches (commercial lines) while driving / building on the profitability of personal lines.
• Review the previously set valuation basis for launched products and setting new basis assumptions to calculate technical provisions for the purposes of financial reporting on a monthly basis and for financial year-end reporting as well as implementing reserve monitoring.
• Be accountable for the capital requirements on a quarterly and annual basis as required by the Prudential Authority and hence submitted for regulatory purposes.
• Undertake capital requirement projections to ensure annual capital planning for the entity.
• Be accountable for the insurance group-wide capital requirements in-line with the regulatory requirements and submitting the returns on a semi-annual basis.
• Projecting the actuarial sections of the financial budgets and re-forecasting on a monthly basis based on actuals to date and any revised expectations of future assumptions.
• Provide support to and accountable for stakeholder engagement across the product / pricing / actuarial teams on actuarial matters
• Statutory capital calculations and reserving and producing reports to senior management.
• Reserving for all major lines of businesses.
• IFRS 17 operational requirements.
• Enhance and build new processes.
• Management of the relevant projects.

You will be an ideal candidate if you:

• Have experience in technical modelling and coding, including and varying across the use of SAS / SQL/ResQ (or other actuarial reserving software)
• Have experience in reserving
• Have experience in IFRS17
• Have a degree in Actuarial Science
• Have 6+ years of experience in corporate actuarial

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Job Description

To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can:

• Make meaningful contribution during Impact Assessments.
• Contribution during BRS walkthrough sessions to ensure full understanding of Business requirements, and thereby enabling Functional and Systems analysis to kick off.
• Analyse and document the As-Is of a system on a Functional and System level.
• Design and document new systems on a functional & technical level, in a manner which is understood by all stakeholders. This includes lowest level detail and readiness for Development to be executed.
• Design and document changes to existing system on a functional & technical level, in a manner which is understood by all stakeholders. This includes lowest level detail and readiness for Development to be executed.
• Ensure Use Cases are correctly identified and documented, Services are tested and correctly mapped.
• Produce all design documentation required to present to Architects, Developers, Testing Teams and Users.
• Rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
• Conduct and/or participate in, and propose solutions during JADs, project meetings, SA reviews. Able to ask the right questions.
• Must be able to independently approach stakeholders for seeking information.
• Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements.

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging.
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Can work well under pressure.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Computer Science and Information Technology
• Strong analytical skills.
• Technical experience in Java.
• UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations
• Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch
• Databases - Ability to read and write SQL
• Ability to produce System Requirements Specification (SRS), which contains a functional view.

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Job Description

To provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring.

Hello Future Technical Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at FNB Commercial, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
• Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
• Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
• Manage own development to increase own competencies
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions

You will be an ideal candidate if you:

• Have a Relevant Degree (Risk Management, Bcom or LLB)
• 4+ years of systems engineering experience, specific to the HPE NonStop (Tandem) platform (Not essential).
• Demonstrated expertise configuring Tandem subsystems, such as Spooler, Pathway, TCP/IP (including SSL/SSH), TMF, KMSF, EMS, Safeguard, VTC, etc.
• Demonstrate system programming skills in: TACL.
• Experience with CLIM configuration, maintenance and troubleshooting, including both TCP/IP and Storage variants.
• Experience with configuring and using NonStop Open System Services (OSS).
• Participation on IT projects as assigned, working closely with IT project managers, application developers and application support teams
• Working knowledge of NonStop SQL databases (both MX and MP)
• Experience with NonStop X server hardware.
• Working knowledge of one or more of these third-party software products:
  > Integrated Research (IR) Prognosis.
   > XYPRO Xygate Security Suite.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

go to method of application »

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Job Description

To provide appropriate risk and investment advice for Clients through virtual channels. Adhering to FAIS Compliance requirements. Adhering to the FirstRand Product Matrix and Advice Philosophy.

Hello Future Personal Financial Advisor.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB - Points of Presence, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Engage with prospective clients to understand their financial needs.
• Provide financial advice and recommend FNB Life and Investment products that align with the clients’ financial requirements.
• Accurately record client information, produce records of advice and sales details.
• Achieve sales, quality, and conversation targets.
• Comply with legislative regulations and adhere to all compliance requirements.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Digitally Dexterous
• Fully Mandated (Not Under Supervision) for the following FAIS Subcategories:

Long- Term Insurance Subcategory B1 Long- Term Insurance Subcategory C Retail Pension Benefits Participatory interest in a CIS Long- Term Deposits Short- Term Deposits Long – Term Insurance subcategory B2 Long – Term Insurance Subcategory B1 -A

• Completed Class of Business:

Retail Pension Fund Benefits Long- Term Insurance Investments

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Job Description

To design and deliver marketing campaigns (content and delivery media) for relevant business areas to achieve intended business objectives and effect desired change.

About us         

• Make a promise.
• Be deeply invested.
• Value our differences
• Build trust, not territory.
• have courage.
• Always do the right thing
• Stay curious.                          

Responsibilities       

• Design and deliver marketing campaigns for relevant business areas to achieve intended business objectives and effect desired change.
• Assess and report campaign performance.
• Develop new insights into sales enablement campaigns and vehicles and apply innovative solutions to make organizational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variances.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Develop integrated, innovative strategic marketing plans and processes for area of accountability that support functional strategy, while achieving intended business objectives
• Analyze and share relevant market and industry trends to inform campaign formulation to meet intended business objectives.

Qualifications and Experience       

• Minimum Qualification - Relevant Degree in Visual Arts, Graphic Design, Communications, or Marketing
• At least 1 year experience in a similar environment
• Proficiency in MS Office
• Internal communications copywriting and graphic design for multimedia
• Exceptional written and communication skills with a creative flair
• Strong project management skills with the ability to manage multiple projects and stakeholders.

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Job Description

Hello Future Data Architect

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talented team, you will be surrounded by unique individuals, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Business Decision Support is responsible for enabling the eBucks Business Unit to make the best decisions with the aid of data, insights, and visuals that provide important feedback on strategic outcomes, tactical successes and a deeper understanding of the customer and their behavior.

The teams we support include but are not limited to, Partner Management, Finance, Human Resources, Advanced Analytics, Project Management Office, Travel Operations, Rewards Program, and the Rewards Engine.

Are you someone who can:

• Execute on Data Architecture roadmaps.
• Implement the Data Architecture framework and ensure corrective action is taken (if required) within area of scope.
• Align to FirstRand approved strategic data platforms to meet the business growth demands and execute the data architecture requirements within area of scope.
• Ensure alignment of the data architecture principles to the information management disciplines (e.g., data quality, meta data management, etc.)
• Ensure targets and solutions contribute towards achieving an integrated data architecture.
• Support adoption of approved architecture and decommission "non-compliant" environments/ infrastructures in respect to the group architecture principles within area of scope.
• Identify interconnected problems, determine impact, patterns, trends; and identify best fit alternatives to design and implement best practice solutions.
• Build-out or support the building of data capabilities aligned to Data Architecture principles as part of roadmap for area of responsibility.
• Monitor operational issues and ensure high levels of data ethics is followed.
• Design new or improved solutions for platform enablement.
• Work closely with a cross-functional team to assess data architectural requirements for new and enhanced business operations.
• Contribute and update repository of all data architecture artifacts and procedures.
• Guide the development and implementation of organizational Business Intelligence (BI) and Management Information Solutions (MIS).
• Ensure implementation of information management solutions and data platforms are aligned to the enterprise data model (EDM) framework and enterprise data warehouse (EDW).
• Consider IT Risk and Governance Standards for the data environment (System Development Life Cycle (SDLC), Change management, Incident management.
• Ensure alignment of data architecture framework by implementing solutions that conform to the nonduplication of data principles (master data management and reference data management).
• Ensure collaboration with cross-functional teams in the development of common data models, taxonomies, reference data and business vocabulary across the organisation.
• Develop data pipelines, models and database structures.
• Provide required training to relevant stakeholders on data architecture framework, policies, standards, and principles within area of scope.
• Liaise and communicate the architectural design to the necessary audiences e.g., Data Modellers, Data Engineers, Solutions Architects, Platform Heads, etc.
• Keep abreast of best practices and technology trends.
• Contribute to the information and data architecture platforms for knowledge sharing and for approval of any new information and data architecture solutions.
• Partner with business to research new opportunities for data acquisition.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Critical oversight and implementation of migration of data solutions to FNB platforms, whilst assisting with maintaining current solutions.
• You will need to utilize the eBucks data warehouse and other sources to help provide insights to the business as Data Stories and Solutions.
• Support and maintenance of existing jobs, enhancement, optimization and productionalisation thereof via the Data Warehouse team.
• There will be overlap, on occasion, with our Data Engineering team where your skills and best practices may be leveraged to assist with development, fact-finding, and corrections.

You will be an ideal candidate if you:

Qualifications:

• Looking for an Expert SAS Developer/Engineer/Architect - i.e., must have completed Level 3 SAS Certification (aka SAS Advanced Certification)
• Tertiary qualification, BSc Computer Science/Statistics or BCom Informatics, or relevant degree.
• Teradata Trained / proficient.
• PowerBI Trained / proficient, certification will be advantageous.
• Strong understanding of relational data systems, and information management practices.
• Experience with Ab Initio will be highly advantageous.

Skills

• Enterprise-Guide, SAS Macros, SAS DI Studio, Data warehousing -ETL experience, SQL programming (5+ years’ experience).
• Teradata Studio – Read / Write / Optimize (3-5+ years’ experience).
• Power BI and/or any Frontend BI tool experience (3-5+ years’ experience).
• Data analysis (5+ years’ experience).
• Business Intelligence, Data reporting (3-5+ years’ experience).
• Data modelling (non-negotiable).

     Competencies

• A self-motivated attitude and willingness to apply innovative and different ideas.
• Must have a passion for the stories that data integration provides, as well as a passion for business.
• Problem solving & analysis; ability to provide insights from data.
• Strong communication and collaboration with both business and technical personnel.
• Must be a self-starter with a strong “can do” ethic and should be results-driven.
• Must be able to adapt quickly to changing situations.
• Must be able to work well in pressured situations.
• Ability to work as part of a team, both technical and business support is critical.
• Cross-functional Awareness, with strong attention to detail.
• Good time management skills to complete tasks/ projects on time.
• Understand business problems and needs.
• Strong active listening and debating skills will be essential.

 You will have access to:

• Opportunities to network and collaborate, allowing to drive innovation and create new, better solutions.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

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Job Description

Hello Future IT Help Desk Technician
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• 1st call resolution desktop support experience
• Video conferencing, access request, desktop support and password reset experience is key
• To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems

Key Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast end effective
• Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Translate Business Strategies into actionable goals and execute relevant IT Help Desk  initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Solve IT Help Desk user queries and problems. Provide high level support on complex problem resolution. Advise on new established systems and train users, and ensure alignment to SLA's and agreed standards
• Balance conflicting priorities and develop new approaches in the light of changing business circumstances.
• Manage the incident to completion of IT Help Desk queries by trouble-shooting end user functional issues and resolve or escalate to senior applications administrator / functional / technical support where necessary.
• Manage own development to increase own competencies
• Ensure high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information.

We can be a match if:

• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong team player