Career Opportunities at DigiOutsource

The Department
QA (Quality Assurance) are responsible for the overall quality and testing architecture of our products that our department produces. We use a range of innovative front-end and back-end tools & technology to drive robust, well-engineered practices through to delivery, giving the business that sought after confidence. Consisting of Test Architects, Performance Test Engineers and QA Engineers, we have a deeply embedded culture of collaboration, sharing our experiences and skills throughout.

Purpose Of The Role
QA Engineer will perform testing procedures on the Web /Mobile Application Software and ensure all errors are identified and corrected before release to clients.
You will be involved in ensuring high quality is engrained into teams as well as working closely with developers to give them a test perspective.

Duties Include, But Not Limited To

• Quality form the start – get involved in the user story definition process and write test scenarios upfront.
• Bring a QA perspective to planning sessions and ensure test effort is taken into consideration.
• Work close with developers to ensure that quality is considered and they are creating the right kind of tests.
• Work with product owners to ensure they sign off work items during the UAT phase.
• Support - Assist with resolution and reproduction of user software problems.
• Creation of automated test within as well as conversion of current manual tests.
• Work within the ATDD framework and define items using BDD style syntax.
• Ensure that bugs are treated with importance and try to limit the amount that make it live.

Essential Criteria

• Full understanding of testing web/mobile applications and websites and associated technologies
• Communication skills - ability to communicate with clients and line management
• Experience of agile and the Scrum or Kanban methodology
• Experience with test automation tools and strategies
• Experience of using BDD effectively
• Proven C# / Java experience
• WebDriver (not IDE) experience
• Experience with Continuous Delivery processes & tools

Desirable Criteria

• Specialist software testing skills and knowledge of structured software testing methodologies gained through formal training
• Previous exposure to Microsoft Azure DevOps & VSTS
• Exposure to API testing

Person Specifications

• Adaptability
• Communication
• Efficiency & Effectiveness
• Initiating Action
• Innovation
• Ownership and Accountability
• Quality Focus
• Resilience
• Team Orientation
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

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Purpose of the Role:

A role exists for a Senior BI Developer in an online organization with a good history and strong Data Team. This role requires a motivated, energetic, inquisitive and highly numerate person who has a solid technical base but also possesses an appreciation for numbers and understands the value that can be derived from interrogating them.

Duties include, but not limited to:

• Integration of new sources of data into company databases so that it can also be analysed and included in relevant reports
• Designing new database structures or enhancing existing ones to cater for optimal process flow and optimal user querying
• Integration of data into relevant workflow processes, with the specific aim of continuously improvement and data optimisation
• Conceptualizing, defining and delivering new reports as well as improving existing ones
• Analysis of data from various sources in order to ensure that the business acts proactively on the information at its disposal
• Continually searching for new and useful ways to obtain, integrate and analyse data that is relevant to the company’s business model
• Debugging, monitoring and troubleshooting current solutions
• Work with Project Managers and Product Owners in developing and executing project plans or development tasks within assigned schedule and timeline.
• Guide and mentor junior resources when needed
• Education of report end-users so as to ensure a maximum spread of expertise around the company

Essential Criteria:

• Undergraduate degree (or substantial progress towards one) with majors in IS / math / stats / engineering or similar. Alternatively, at least 3 years work experience in a business intelligence role will be considered. A relevant post-graduate degree will be a strong plus
• 6+ years strong SQL experience (creation of stored procedures, functions, automation of jobs, performance tuning and optimization, RDBMS, error handling and logging, incremental data loading, change tracking/cdc. etc.)
• Minimum 4 years SSIS experience (creation of complex ETL (Extract, Transform, Load) processes, error handling, loading data from various data sources (flat files, xml), integration of new data into data warehouse, precedence constraints, parameterized connections, etc.)
• Ability to build reports in Excel and reporting tools such as SSRS.
• Minimum of 4 years’ experience with OLAP reporting tools and cube technologies, such as SSAS/Cognos (creation, implementation and maintenance of multi-dimensional cubes, MDX, DAX)
• Minimum of 4 years’ experience in front end visualisation tools such as Power BI/ Qlikview /Tableau/ Cognos (creation, implementation and maintenance of analytical dashboards and visualisations)
• Advanced skills in MS Excel.
• Be able to give accurate technical estimates.
• Driving new solutions based on business requirements.
• Strong communication skills, ability to mentor others.
• Demonstrates consistent behaviour aligned to our Organizational Culture.

Desirable Criteria:

• DBA experience.
• Software dev background.
• XML.
• Knowledge of event-driven programming.
• Service broker queue.
• 1 year of project management experience.

Person Specifications:

• Stress Tolerance
• Bottom Line Focus
• Numbers
• Problem Solving
• Organisation & Planning
• Innovation
• Time Management
• Interpersonal Skills

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Responsibilities include, but not limited to:

• Review, analyse and identify automation requirements based on the functional and design specifications and ensure full understanding of deliverables.
• Review system architecture to determine appropriate test points.
• Proactively raise questions and seek resolution of outstanding clarifications required for automation setup.
• Implement automation strategies using a variety of tools to check quality standards and identify possible issues.
• Potential writing of custom automation solutions.
• Identify any potential quality issues per defined process and escalate issues to management.
• Provide your Technical Lead with metrics, analyses, and other relevant reports for automation across development.
• Setup, execution and maintenance of Automated Test Suites for regression and ad-hoc testing of system components potentially affected by system changes.
• System performance monitoring after implementation to prevent re-occurrence of failures and ensures efficiency.
• Provide support to the relevant teams that monitor production environments, by analyzing and addressing automation failures that occur.
• Troubleshoot with Development to reproduce, identify, and resolve issues; be able to clearly communicate defects.
• Hold and facilitate automation strategy sessions.
• Identify and provide/arrange necessary automation training to business or dev/tester groups.
• Taking responsibility and ownership of researching, POC and implementing Automation best practices, relevant methodologies and new automation technologies.
• Strong ability to analyze requirements and convert to detailed test cases (positive, negative, exceptions, etc…).
• Understands software testing methodologies and techniques, such as front-end functional testing, system integration testing, performance, and load testing.
• Ability to write test plans, test cases, and record/track defects.
• Understand latest software development methodologies.
• Integrate test automation industry standards and best practices.
• Review regression test cases.
• Create library of custom automation functions.

Essential Criteria

• 3-5 years relevant experience within a software development environment
• Demonstrates consistent behaviour aligned to the Organizational Culture
• Knowledge of Visual Studio or similar IDE.
• Excellent understanding of C#, SQL, MongoDB, Rabbit, Nunit, Xunit.
• Good understanding and knowledge of Automation Tools such as Selenium and JMeter.
• Experience with Continuous Delivery processes and tools.
• Experience in API testing.

Desirable Criteria

• Specialist software testing skills and knowledge of structured software testing methodologies gained through formal training.
• Previous exposure to Microsoft Azure DevOps & VSTS.
• Exposure to automated front-end testing.
• Experience with actively developing & managing Docker infrastructure.
• Experience with YAML / Terraform / Kubernetes / Gitlab CI.

Personal Specifications:

• Accountability And Execution
• Adaptability / Flexibility
• Commitment and Effort
• Control And Efficiency
• Resilience
• Stress Tolerance
• Technical Knowledge
• Planning & Organizing

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Purpose of the Role:

We are looking for a focused, self- motivated and dynamic individual to join our Software Development Team. Reporting to the Team Lead, the successful candidate will ensure the testing needs for all supported projects are met in a timely manner and that all software products meet the quality levels set by Business. The Technical Tester will be responsible for the analysis, planning, execution and reporting of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment. Our ideal candidate should have strong technical testing, interpersonal and communication skills, working diligently with Development and Product teams to deliver high quality software.

Duties include, but not limited to:

• Review, analyse, identify test requirements based on the functional, design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents), and ensure full understanding of individual deliverables.
• Working with Development & Product teams to understand the requirements and prepare QA documents pertaining to planning, design, implementation, execution and exit reporting.
• Proactively raise questions and seek resolution of outstanding clarifications required for testing.
• Create, document and maintain test plans/cases around new and existing business requirements and technical specifications.
• Execute and evaluate manual/automated test cases and report test results.
• Potential writing of custom test solutions (automated scripts, test harnesses, SQL scripts etc.)
• Hold and facilitate test plan/case reviews with Testing, Development & Product Teams.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Troubleshoot with development team to identify, replicate, verify and report defects
• Performance, Load & Stress testing.
• Setup and maintain Automation for monitoring and regression.
• Perform regression and ad-hoc testing of system components potentially affected by system changes.
• Actively participate in daily Scrum and project planning meetings.
• Communicate with Product Owners & PSA’s to ensure all QA projects are managed, tracked and delivered to customer expectations with highest quality standards, within required timelines.
• Provide management with metrics, analysis, and other relevant reports regarding the quality of testing.
• Identify any potential quality issues per defined process and escalate immediately to management.
• Create and maintain constant communication and healthy working relationships between QA, Development and Product Teams.

Support to Team

• Transfer of business and technical knowledge to the greater team.
• Technical guidance and mentoring of developers.
• Support to Technical Lead and Software Development Manager
• Assist in enforcing Agile and Scrum methodology in the teams.
• Assist in code reviews.
• Assist in coordinating Pair Programming.
• Assist in implementation of best practices, coding standards and relevant methodologies.

Essential Criteria:

• Excellent understanding of the Software Development Life Cycle (SDLC), including Quality Management Software, Tools and Processes.
• Back End Testing Experience (Blackbox, Whitebox).
• Excellent understanding and knowledge of Visual Studio, JIRA and GIT.
• Good understanding of C# coding, SQL and mongodb.
• Backend database testing, including validating stored procs, jobs and triggers.
• Knowledge of how to use Automation Tools & Frameworks such as Selenium, Nunit, SOAP UI, Postman, Visual Studio Test, Team City, etc.
• Understanding and knowledge of how to setup & execute SOAP and REST API Testing.
• Creative solving of technical problems and ability to translate technical requirements into test plans.
• Ability to focus on deadlines and deliverables – ensures the ability to find defects and bugs quickly.
• Familiarity with contemporary load/stress/performance/automation testing tools.
• Demonstrates consistent behaviour aligned to the Organizational Culture.

Desirable Criteria:

• Good general Development programing knowledge.
• Understanding of systems and architecture (DB's, Servers, Networks etc.).
• Business process understanding.
• ISTQB Foundation Level Certification.
• Have knowledge on domain specific applications (eg Kibana, RabbitMQ, Mongo).

Person Specifications:

• Teamwork
• Stress Tolerance
• Organisation & Planning
• Communication
• Ownership
• Accountability And Execution
• Problem Solving
• Adaptability / Flexibility

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Purpose of the Role:

The purpose of the Finance Operations Manager role is to lead and manage the payment processor reconciliation and purchase & refund control function within the Finance department.  This role is responsible for providing assistance to the Head of Treasury to ensure that all purchases, refunds and payment processing costs are correctly posted, up to date and adequately monitored. This role is also responsible to serve as a full back up function to the Processing and Control Team Leads that report directly into this position. This role will also be required to work closely with the Treasury Team Lead.

Duties include, but not limited to:

Systems and process management:

• Ensuring that the Financial systems (ERP and Reporting) are operating effectively across all entities in the appropriate area of responsibility.
• Investigate and recommend solutions to improve operational efficiencies in the team (i.e. better use of data imports etc)
• Liaise with BI to ensure that the transactional data received is relevant, accurate, complete and received on time.
• Review reporting to ensure that all the relevant dimensions are posted.
• Ensure that appropriate processes are in place in order to identify potential problems and escalate when required.
• Attend weekly BI meetings to ensure that all issues and queries are being addressed and escalated based on priority.
• Ensure appropriate processes are in place to ensure that the team operates efficiently and meets group deadlines

Payment Processor oversight:

• Overall management of the processor reconciliation team.
• Manage the relationship with the relevant data and BI teams to ensure that all information is received in the manner required and on time.
• Understand requirements of all new payment processors to ensure that our systems are able to cater for new products.
• Prepare the overall month end reports and query anomalies with the processor reconciliation team.
• Prepare the monthly stakeholder reporting pack highlighting significant items.
• Review fees by processor to ensure fees are charged in accordance with the contracts.
• Ensure all processor and wallet balances are reconciled to third party statements monthly.
• Escalate queries timeously to ensure quick resolution.
• Monitor foreign exchange losses and look to reduce foreign exposure.
• Extensive management of internal and external audits, ensuring reporting is on time for group review and submission to auditors.

Team management:

• Communicate clearly and effectively at all levels, both internally and externally.
• Openly communicate with managers and team members to ensure that all key deliverables are met on time and accurately and any queries are resolved timeously.
• Effectively feed information to required members of the team to ensure all important updates are understood and adhered to.
• Manage others’ expectations appropriately and proactively communicate any potential problems.
• Provide guidance, mentoring and support to all direct reports to ensure that each team is working efficiently and cohesively.
• Daily team management and assistance.
• Bi-annual KPI setting of objectives with teams.
• Bi-annual appraisals of team members

Ad hoc projects:

• Business continuity – prepare and maintain detailed process notes and review team process notes.
• Ad hoc projects and duties as and when may be required from time to time.

Essential Criteria:

• BCom (Accounting), CIMA or equivalent financial qualification.
• Minimum of 7 years accounting reporting experience.
• Experience with large volumes of financial data.
• Experience with financial and reporting systems.
• Minimum 5 years managerial experience.

Desirable Criteria:

• Intermediate to advanced Microsoft Excel skills.
• Experience in Navision.
• Knowledge of IFRS.

Person Specifications:

• Initiative
• Organisation and Planning
• Business acumen
• Effectiveness & Delivery
• Communication
• Problem Solving
• Strategic Vision 
• Time management

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Duties include, but not limited to:

• Responding to customer queries by telephone, email and online chats in Dutch Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

Essential Criteria:

• Dutch/Flemish as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Be available for 24/7 shift rotations
• Completed high school qualification
• 2 years’ work experience post qualification

Desirable Criteria:

• Be in a possession of a degree or a diploma

Person Specifications:

• Adaptability / Flexibility
• Team Orientation
• Interpersonal Skills
• Effectiveness & Delivery
• Planning & Organizing
• Problem Solving
• Time Management
• Customer Focus
• Customer Orientation
• Stress Tolerance