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OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
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Role Function
The Contact Center Operations Manager is responsible for the overall direction, coordination, quality and productivity of the Customer Service (CS) team. This position requires a candidate who has the ability to drive process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment.
Responsibilities
Qualifications
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