Current Jobs at Tracker Connect (Pty) Ltd

Introduction

• Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.

Job description

• Provide telephonic service existing clients.
• Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
• Liaise with internal / external clients, branches, consultants, as well as fitment departments
• Capture, maintain and update customer and vehicle details
• Communicate with the Cancellation department when receiving cancellation request from the clients
• General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
• Provide feedback to the internal and external customers
• Creating, allocate and follow up on service requests
• Handle internal and external complaints on Telephonically and emails
• Any other related tasks or duties assigned by the Supervisor / Line Manager
• Adherence/Comply to schedules as determined on the Telephony system.

Minimum requirements

• Must have Matric / Grade 12
• 1-year previous call centre experience 
• Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
• Understanding of telematics & telecommunications, specifically GSM & satellite communication
• Excellent Communication (verbal and written) skills
• Ability to take ownership of tasks and queries
• Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.

Competencies

• Attention to detail
• Initiative
• Teamwork
• Problem solving
• Results driven
• Customer centric

Deadline:8th September,2025

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Introduction

• The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday processes, agent scheduling, call /staffing, results forecasting to drive and maintain Service Level objectives and maximise efficiency and occupancy within the Tracker Contact Centres.

Job description

• Accurately forecast staffing requirements
• Creation of agent schedules that optimise business needs and resources
• Schedule Optimisation when required, based on business and operational requirements
• Real-time Adherence Monitoring
• Intra-Day tracking and adjustments to improve intra-day staffing level predictions
• Optimize meetings, training and other off-phone activity requests
• Maximize occupancy and minimize over and under resource utilization
• Completion of Aspect WFM administrative tasks as may be requested by the assigned business units and the reporting manager
• Analysis and interpretation of Data
• Pro-active management of changes ensuring effective shift patterns
• Effective communication and recommendations based on real-time and historical data
• Frequently visit assigned business areas and hold forecasting and shrinkage meetings as agreed with your reporting manager
• Assist the Customer Service Business areas through on-going training and support and the revision and enhancement of existing processes where necessary
• Compilation of reports from WFM and related information, as required

Minimum requirements

• Matric
• Certification or equivalent in Telephony Administration or Customer Service
• Diploma or Degree in IT or similar field advantageous
• Minimum 2 year working experience with WFM (Workforce Management), including forecasting, scheduling, tracking, optimization, monitoring and reporting
• 1 year experience in a leadership role
• Minimum 3 years’ experience in call centers
• Experience in the Tracker contact centre environment preferred
• Produce written documents in English
• MS Office Tools (Word, Excel, PowerPoint)
• Required Competencies: 
• Results driven/Goal orientated
• Able to work under pressure 
• Able to work independently and as part of a team
• Pro-active approach to work
• Excellent problem-solving ability
• Excellent time management and attention to detail
• Confident and assertive
• Analytical
• Intuitive

Deadline:10th September,2025

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Introduction

• The Retention Administrator is responsible for supporting customer retention strategies through the development, management and analysis of data-driven reports. The Retention Administrator is involved in tracking key retention metrics, producing actionable insights, and ensuring the accuracy of data that informs strategic decisions across the business. Tracker requires the services of Retention Administrator in the Retention department based at Tracker Head Office in Johannesburg

Job description

• Generate and maintain regular reports on customer retention KPI’s.
• Analyse trends in customer behaviour, contract renewals, and churn to provide actionable insights.
• Build and maintain dashboards for internal stakeholders to track performance.
• Support campaign performance analysis and customer segmentation
• Administer retention commission and incentive pay-outs for the relevant retention teams.
• Track individual and team performance against commission targets.
• Collaborate with finance and HC teams to ensure timely and accurate payments.
• Resolve any commission discrepancies or queries in a timely manner.
• Maintain confidential records and audit trails for compliance and transparency.
• Ensure accuracy and consistency of data across reporting systems.
• Collaborate with IT and BI teams to troubleshoot issues related to reporting or commission tracking.
• Support automation of data flows and reporting processes where possible.
• Provide reporting and analysis support for business reviews and retention meeting.
• Work closely with CVM, Sales, Finance, Customer Experience and HC teams to align on data and pay-out processes.

Minimum requirements

• Minimum requirement is matric
• At least 3-year Call Centre/Customer Service experience
• At least 1 year Tracker specific experience advantageous
• Excellent knowledge of Tracker systems and processes advantageous
• Computer literacy in Microsoft Excel (Essential).
• Enthusiastic and passionate about the job
• Result driven.
• Deadline driven.
• Customer Focus
• Analytical
• Ability to work under pressure.
• Ability to work independently.
• Logical & methodical attention to detail
• Excellent Communication Skills (verbal & written)
• High degree of emotional intelligence

Deadline:8th September,2025

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Introduction

• The primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal and external stakeholders. The Retention Support Consultant will also handle all consumer and business cancellations to prevent future billings. This individual will also be expected to assist on other administrative tasks to ensure that turnaround times are achieved and maintained. Tracker requires the services of Retention Support Consultant in the Retention department based at Tracker Head Office in Johannesburg.

Job description

• Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales consultant.
• Ensure that electronic requests received within the Retention Department are handled efficiently and in line with service level agreements and standards.
• Action e-mail requests received from internal and external customers.
• Completing all Consumer and Business Admin cancellations as and when received
• Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.
• Manage all the escalations within the SLA requirements.
• Address general product information enquiries timeously and accurately.
• Update customer details on internal systems (CDS; CRM; Willow; Tems; TX; Master; Proxy; Aspect; Sharepoint)
• Follow up on customers outstanding queries only applicable during a retention request.
• Effective utilization of the Call rating system.
• Retention of customers
• Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, retention criteria and loss ratios to provide an improved customer experience and retain the customer.
• Manage time and workloads to ensure that deadlines and targets are met.

Minimum requirements

• Minimum requirement is matric
• Previous contact centre experience in a sales or retention environment is essential.
• Minimum 1-year experience in handling technical queries, Retaining of customers and financial background.
• Excellent product and systems knowledge.
• At least 3-year Call Centre/Customer Service experience
• At least 1 year Tracker specific experience
• Excellent knowledge of Tracker systems and processes
• Computer literacy in Microsoft Excel (Essential).
• Enthusiastic and passionate about the job
• Result driven.
• Deadline driven.
• Customer Focus
• Analytical
• Ability to work under pressure.
• Ability to work independently.
• Logical & methodical attention to detail
• Excellent Communication Skills (verbal & written)

Deadline:8th September,2025

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Introduction

• Tracker’s Sales Department requires a dynamic, resilient, self-motivated Insurance Sales Consultant to promote TRACKER and grow sales in the Insurance Industry - Johannesburg and surrounding areas. The objective is to on-sell Tracker and provide a high level of visibility and support in order to increase installation volumes from this distribution channel.

Job description

• Grow Tracker sales via Insurance intermediaries.
• Promote Tracker to the Insurance Industry.
• Provide on-going product information to a portfolio of brokers/administrators/underwriters.
• Implement and manage incentive programmes/marketing opportunities.
• Regular training to Insurance Intermediary staff on all Tracker products and services.
• Weekly/monthly reports, monitor portfolio performance, track trends within the industry.
• Achieve set monthly and yearly targets.
• Attend after hour functions if and when required.
• Attend to necessary administration.
• Identify new business opportunities for Tracker.
• Facilitate process improvements by engaging with internal stakeholders.

Minimum requirements

• Matric with at least 5 x years of “outside” sales experience.
• Good relationship building experience and communication skills on senior levels are essential.
• Excellent presentation & Training skills are essential.
• Relevant brokers/underwriters/insurers/Insurance qualification or industry experience will be advantages.
• Established connections/networks within the insurance industry will be beneficial.
• Must be a mature self-starter.
• Sales & goal driven.
• Able to work within a team.
• MS-Office programs (Excel) proficiency.
• Valid Driver’s Licence.

Deadline:8th September,2025