Current Vacancies at Discovery Limited

Key Purpose 

• Dealing with all queries related to Chronics and HIV. 

Areas of responsibility may include but not limited to: 

• Taking calls and dealing with Discovery queries; 
• Dealing with queries from franchises, brokers & the public; 
• Dealing with all queries related to Chronics and HIV 
• Dealing with all queries through to resolution; 
• Admin functions;  
• Policy changes to the product; 
• Working on Discovery Systems; 
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills 

• •Self- motivated and pro-active; 
• Team player; 
• Assertiveness and can easily adapt to change; 
• Able to prioritize and work under pressure;  
• Very organized, positive, and service orientated;  
• Professional at all times;  
• Attention to detail; 
• Empathetic; 
• Sensitive

Education and Experience 

Essential:  

• Excellent verbal and written communication skills;  
• Excellent administration skills;  
• MS Office and PC literate;  
• CCC skill 

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Key Purpose

• Perform penetration tests using various techniques that mimic real-world attacks to exploit vulnerabilities on web and mobile applications within the Discovery Group.

Areas of responsibility may include but not limited

• Work with relevant stakeholders to determine penetration testing requirements and
• Plan and create penetration methods, scripts and tests
• Carry out penetration testing to expose weaknesses in security
• Simulate security breaches to test a system's relative security
• Create reports and recommendations from findings, including the security issues uncovered and level of risk
• Advise on methods to fix or lower security risks to systems
• Present findings, risks and conclusions to relevant stakeholders
• Consider the impact the 'attack' will have on the business and its users
• Understand how the flaws identified could affect a business, or business function, if they're not fixed.
• Remain abreast with the latest attack methodologies and tactics

Personal Attributes and Skills

• Ability to work in a team environment, outgoing and inter-personal skills
• Ability to work according to project deadlines, under pressure and cope with a highly stressful environment.
• Must be passionate about information security and be current with trending security related topics 
• Has solid technical skills to operate independently and support others within a high performing security team. 
• Ability to operate in high demand and pressure environment 
• Logical reasoning 

Qualifications & Experience

• Relevant degree in Computer Science / Computer Engineering advantageous 
• Relevant Security certifications (CEH, GPEN, OSCP, CREST,etc) 
• 3-5 years experience in penetration testing including web, mobile and cloud applications 
• 2 years experience in Red team engagements and threat analysis 
• Mastery of Linux/Mac/Windows operating systems including Bash, PowerShell and Python. 
• Network/Wireless Penetration Testing 
• Ability to understand and modify code in a diverse range of programming languages and frameworks 
• Proficiency in cryptographic protocols and cipher suites 
• Thorough understanding of network protocols, data on the wire, and covert channels 
• Source code reviews. 
• Familiarity with penetration testing methodology and standards 

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Key Purpose

This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.

Within the Digital system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.

iOS developers support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.

iOS developers in the Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

Senior iOS developers must have a competent understanding of:

• The system development life cycle and can explain the developer’s role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

Senior iOS developers should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments                                          

Within 6 months of being in the position, a senior iOS developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Excellent written and oral communication skills (English)
• Ability to work in a self-driven, complex environment with multiple and changing priorities
• Ability to focus on deadlines and deliverables
• Ability to think abstractly
• Ability and desire to quickly learn new technologies
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Process Mapping
• Software testing pack design, functional testing

Responsibilities

• Maintain and extend existing development activities
• Work with customers to determine project requirements
• Design software to fulfil customer requirements
• Develop software from requirements and specifications
• Find and repair software defects; unit testing, UI automation testing
• Stay current with Apple and iOS standards and guidelines
• Documenting development work done

Education and Experience

Minimum

• Informatics degree or Diploma
• 4+ years’ experience developing iOS applications

Advantageous

• 2+ years’ user interface analyst experience
• Software Engineering related degree/qualification
• Honours degree
• Business experience and product knowledge
• Experience in Objective-C is beneficial

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

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Key Purpose

Manages the creation, editing and publication of content within the Content Management System, by actioning content requests and delivering on customer requests. Ensures that requested content adheres to site and content standards as laid out by the Content Management Team. Provides feedback to content requestors and customers throughout the content administration process.

Areas of responsibility may include but not limited to

Content creation and administration - Ensure that all requests are complete and logical and that additional information is sourced where necessary.

• Create / upload / edit content across the relevant web channel within the Content Management System based on specifications provided by the client.
• Understand and use the correct CMS templates, structures and styles/elements per channel/area.
• Ability to manage and reinforce the folder/content structures within the Content Management System while adhering to folder naming guidelines and taxonomy standards.
• Ability to manage and reinforce the content standards within the Content Management System while adhering to site standards and styling guidelines.

Testing and implementation - Ensure accurate implementation of all content administration tasks (e.g.: folder/taxonomy maintenance, inclusion of metadata, accurate use of elements and styling, etc.).

• Understand the publishing schedule to determine when testing can be actioned.
• Test content on the test and live environments to ensure accuracy and adherence to the standards.

Client Interaction and Support - Maintain healthy customer relationships by ensuring that all requests are responded to timeously and all customer requirements are met as well as providing feedback and regular correspondence to customers.

• Ensure all requests / admin tasks are carried out well within SLA.
• Ability to recognise potential issues / service delays upfront and react efficiently by communicating to clients.
• Proactively taking responsibility for requests and for sorting out queries.

Training and knowledge transfer - Attend continuous training / knowledge transfer sessions to ensure that Content Management Standards are understood and adhered to.

• Ensure that all requests requiring new development, new styling or new layouts are routed to the Content Management Team Heads and the approach is confirmed with the senior resources.

Personal attributes and skills – Discovery Person

• Highly developed communication/written skills
• Well-spoken and excellent listening skills
• Focuses on customer needs and satisfaction
• Sets high standards for quality and quantity
• Works in a systematic, methodical and orderly way
• Content Management Process In-depth knowledge of HTML
• Strong analytical & problem solving ability

Education and Experience

Minimum:

• IT degree or diploma, or relevant qualification
• 1 to 2 years working experience with HTML + CSS
• Proficient in English.

Advantageous:

• Experience in Hippo CMS is advantageous
• Experience with content management systems / collaboration tools beneficial.
• Experience with the Bootstrap framework
• Web development (front end)

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Key Purpose 

​​To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.​ 

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding 

Key outputs  

The successful applicant will be responsible for but not limited to the following job functions:  

• Confirming benefits according to set protocols and funding rules 
• Accurately obtaining and capturing information to confirm correct funding 
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved 
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles  
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced 
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood 
• Achieving and exceeding key performance metrics relating to service delivery 
• Keeping abreast of continuous process, product updates and digital tools 
• Dealing with multiple interactions 
• Consistently utilizing all servicing tools available 

Competencies and Skills 

Behavioural Competencies 

• Following instruction and procedures (Self-development) 
• Analysing  (Managing Complexity) 
• Learning and Researching (Nimble Learning) 
• Presenting and communicating information (Communicating effectively) 
• Delivering results and meeting customer expectations (Customer focus) 
• Deciding and initiating action (Decision Quality) 
• Working with people (Collaborating) 
• Writing and reporting (Communicating effectively) 

Knowledge 

• Anatomy and Physiology  

Skills 

• Time Management 
• Verbal and written communication 

Personal Attribute and Skills: 

• Customer Centric 
• Knowledge of Anatomy and Physiology 
• Time Management 

Education and Experience 

Education:  

• Matric 
• South African  accredited Clinical Qualification 

Experience  

• At least 6 months working experience in a customer services or clinical environment 

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Key Purpose

• The processing of out of hospital PMB Psychotherapy applications in line with PMB protocols and in accordance with the benefit entry criteria. To assist and support the PMB Operations team with ad hoc projects and tasks.

Key Outputs

• Reviewing PMB Psych application forms from members & providers and making appropriate funding decisions by applying PMB protocols Working towards daily outputs of production and quality to ensure member satisfaction. Apply government stipulations in terms of PMB’s and treatment algorithms. Communication with members and providers surrounding PMB decision outcomes. Adhoc duties within the PMB team may be required.

Competencies

• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and
• will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Qualifications & Experience

The following requirements are Essential:

• Matric
• Effective communication skills
• Computer literacy
• Administrator, Data Capture or Call Centre experience
• Medical Scheme or Insurance experience
• The following requirements are advantageous:
• Discovery experience
• Understanding of DH product benefit, funding and policy rules
• Discovery systems knowledge
• Basic Clinical knowledge