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Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent.
Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first.
All of our focus is dedicated to improving the customer ...
Read more about this company
Purpose of the role:
The Senior Brand and Loyalty Manager is a key leadership role responsible for developing and executing brand strategies, managing customer loyalty programs, and enhancing brand awareness and loyalty. This position will play a critical role in shaping the company's image and fostering customer engagement and loyalty.
Key Responsibilities:
Brand Strategy:
- Develop and execute comprehensive brand strategies to build and strengthen the organization's brand identity.
- Define brand positioning, messaging, and guidelines to ensure consistency across all communication channels in an on demand environment.
- Monitor industry trends and competitors to adapt brand strategies as needed.
Loyalty Program Management:
- Design and oversee customer loyalty programs to drive customer retention, engagement, and lifetime value.
- Analyze program data and customer feedback to optimize loyalty initiatives.
- Collaborate with cross-functional teams to integrate loyalty programs into marketing and sales efforts.
Marketing and Promotion:
- Create and implement marketing campaigns and promotional activities to enhance brand awareness and customer loyalty within budget and in full
- Develop creative and compelling content that resonates with target audiences.
- Collaborate with marketing teams to ensure brand consistency in all promotional materials.
Customer Engagement:
- Foster strong customer relationships through personalized communication and engagement strategies.
- Analyze customer feedback and insights to continuously improve the customer experience.
- Develop strategies to increase customer advocacy and referrals.
- Understanding of CRM and working with the relevant stakeholders
Analytics and Reporting:
- Monitor and report on key performance indicators (KPIs) related to brand awareness and loyalty program effectiveness.
- Utilize data-driven insights to make informed decisions and refine strategies.
Qualifications:
- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience of 5+ years in brand management, loyalty program development, or a related role.
- Strong understanding of branding principles, marketing strategies, and customer loyalty concepts.
- Experience working in an on demand environment
- Excellent project management skills with the ability to lead cross-functional teams.
- Proficiency in data analysis tools and customer relationship management (CRM) software.
- Strong communication, presentation, and interpersonal skills.
Skills and Competencies:
- Strategic thinking and planning
- Creativity and innovation
- Customer-centric mindset
- Analytical and data-driven decision-making
- Leadership and team management
- Adaptability and change management
- Excellent written and verbal communication
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Your mission, should you choose to accept it:
- Help design, develop and refine new features
- Locate and resolve bugs and crashes
- Brainstorm new ideas and concepts
- Work with teammates on design, code reviews, and estimation
- Implement front-end JavaScript coding at an advanced level with a focus on performance, maintainability and testable code.
- Create modules and components to incorporate them together into a functional site.
- Work closely with the designers and back-end developers, and communicate primarily with the API using standard methods
Qualifications & Experience:
- Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, or Engineering and a minimum of 5 years experience as a Front-End Developer writing code is required.
- If a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 8 years of experience as a Front-End
- Developer writing code.
- Very proficient in coding plain JavaScript from scratch
- Understands inheritance in JavaScript and advanced JavaScript techniques
- Appreciation and understanding of object-oriented programming concepts
- Solid experience writing performant front-end javascript code based on MVC JavaScript Frameworks (React is preferred, but AngularJS, Vue, etc. are a good start)
- Experience in HTML5, CSS3 and taking high definition UI & UX designs and producing fast efficient frontend code
- Good understanding of asynchronous request handling.
- Knowledge and experience in cross-browser and cross-device compatible solutions including mobile
- Advanced Experience with CSS pre-compilers such as Less, Sass & SCSS
- You should love doing this kind of stuff! Not afraid to try new things just to see how they work.
- Able to evaluate and learn new libraries, frameworks, and concepts to validate whether they might be of value to the team
- Experience using a source control solution such as Git
- Experience with network requests to RESTful APIs using best practice and well-known libraries
- Experience writing front-end unit tests
- Worked within an agile development team
- Experience producing responsive html designs
The skills we need:
- Be accountable
- Creative
- Solutions oriented
- Flexible
- Take pride in your work
Additional Desirable Skills:
- PHP experience is a bonus.
- Docker experience
- Kubernetes experience
- React JS experience highly desirable
- Full stack experience of any sort is advantageous
- Experience working with unit test frameworks
- Experience with writing UI Automation scripts using Robot Framework.
- Experience developing eCommerce sites for retail
- Experience working with software development tools including Git, Jira and Confluence/Notion.
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This position reports to the Data Platform Engineering Manager
Our DataOps Team is focused on delivering value faster by creating predictable delivery and change management of data, data models and related artifacts. DataOps uses technology to automate the design, deployment and management of data delivery with appropriate levels of governance, and it uses metadata to improve the usability and value of data in a dynamic environment. Takealot is growing quickly, which brings a number of unique and interesting challenges. Data is growing quickly within the organization, and there is a lot of opportunity to shape the tools, technologies and culture of data in the company.
Your mission, should you choose to accept it:
- Terraform to manage Cloud Infrastructure, Chef to manage virtual servers
- Building and deploying systems for metrics, monitoring, and logging
- Operations for Kafka, Kubernetes, and more
- CI/CD Build Systems to ensure our teams can deploy frequently and safely
- Code management and review
- Hardening servers, and building security into the platform
- Developing automation so we can focus on the hard problems
- Implementing features, technology, and processes that move us towards industry best practices, improving on scalability, efficiency, reliability, and security
- Responding to incidents and requests
The skills we need
- Is passionate about technology, enjoys keeping up to date with the industry
- Always learning
- Is a team player that can function as an individual
- Excellent communication skills
- Shows solid reasoning and decision making
- Has a deep understanding of database engines
- Confident in his/her ability and skills
Qualifications & Experience:
- Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 3 years of DataOps experience in a software/technology environment is required.
- In the event that a candidate does not have a bachelor’s degree or an advanced diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 5 years of DataOps experience in a software/technology environment.
- An understanding of computer science fundamentals, including linux and operating systems, networking
- Solid grasp of development fundamentals such as data structures and algorithms
- Can write code (preferably in Python)
- Experience with open source relational database systems (MySQL, PostgreSQL)
- Practical experience working with other database systems like BigQuery, Redis and ElasticSearch will be beneficial
- Has experience with Kafka, PubSub, or other event-based systems
- Has experience with Google Cloud, or another cloud provider (architecture, operations)
- Understands cost and implications of scaling
- Has experience managing Kubernetes Clusters (certificates, users, kubeadm, kubectl etc.)
- Understands networking deeply (tcp/ip, calico/weave, vlans, tcpdump, routing etc.)
- Understands Linux deeply (kernel tuning, proc filesystem, cgroups, os scheduling, etc.)
- Has experience with Build Systems (Jenkins, Gitlab, Spinnaker)
- Has a reasonable understanding of Networking (TCP, UDP, IP)
- Has experience with Linux administration (Processes, Networking, Storage, Security)
- Has experience with at least one configuration management system (Chef, Puppet, Ansible)
- Has experience managing production systems
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Your mission, should you choose to accept it:
- Design and build solutions to assist our business users, and improve customer experience
- Architect and design solutions with fellow team members
- Researching how solutions are being implemented locally and internationally
- Applying creative problem solving to develop solutions
- Adopt automated and manual test strategies to ensure product quality
- Learn and grow from working with great colleagues and taking on challenges
- Help our team grow from your expertise, experience, and perspectives
- Making takealot.com the best place to shop Making takealot.com the best place to work
The skills we need:
- Solutions-oriented, can-do attitude and high energy
- Strong analytical and critical thinking, using data to inform decisions
- Ability to dis-aggregate and structure solutions to ambiguous problems
- Solid quantitative skills
- Ability to interview and interact professionally with internal and external people
- Capability to present ideas succinctly, in writing and verbally
- Versatile and with the appetite to learn by doing
- Understanding of microservice architectures
- Familiarity with Google Cloud Platform services and infrastructure
- Understanding of data security principles
- Great organizational and time management skills
Qualifications & Experience:
- Degree in Computer Science or Engineering or equivalent experience
- 5 to 10 years of relevant work experience for a senior role
- 3 to 5 years of relevant work experience for an intermediate role
- Solid Python, Kubernetes and ReactJS experience
- Solid web and frontend development experience including knowledge of HTML, CSS and JavaScript and related libraries (React, Angular, Backbone)
- RESTful, MySQL, PostgreSQL and SQL experience in a high-load environment
- A thorough understanding of software engineering practices and best practices, including Agile software development, source code control systems and the use of software IDEs, and development and testing tools
- An understanding of software deployment tools, deployment processes and best practices
- Experience with building Restful API web services
- Experience with CI/CD and software version control systems
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Your mission, should you choose to accept it:
- Build and retain a high-caliber engineering team
- Build relationships through regular one on one conversations
- Remove roadblocks and interruptions to help the team perform
- Be involved with architectural and strategic planning with peers and senior developers
- Work with stakeholders to gather requirements, and manage expectations
- Support and develop the careers of members of the team
- Support and give direction to innovation in the team
- Present practical input for strategic technology decisions
- Stay up to date with industry trends, and standards
- Lead the Agile processes within the team
- Manage the roadmap for the team, playing a key role in prioritization
- Successfully see new projects to completion and launch new products while maintaining the existing code base.
- Facilitate discussions in the team and ensure a good design methodology is used on projects.
- Resolve conflict in the team when necessary
- Promote the achievements of the team
- Track and ensure team productivity is healthy using a metrics-based approach
- Track and ensure operational excellence in the team using a metrics-based approach
- Interview candidates for technical and organizational fit
- Drive innovation, vision, and strategy
The skills we need:
- Customer-centric
- Solutions and results-oriented
- Natural leader
- Innovative problem solver
- Curious thinker that understands technical topics beyond the average reader
- Influencer that constantly grows the quality of their engineering team, through technical initiatives
- Effective time management and organisational skills
- Proven ability to develop and maintain positive working relationships
- Must be comfortable with rapidly changing and/or loosely defined requirements that are refined over time
- Skilled at active listening and capable of facilitating discussions
- Strong communication skills with both internal team members and external business stakeholders
- Strong initiative to find ways to improve solutions, systems, and processes
Qualifications & Experience:
- Bachelor's Degree or Advanced Diploma in Computer Science, Mathematics or Engineering and 5 or more years of Software Development experience.
- In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 8 years of Software Development experience.
- Minimum 2 years of line management experience.
- Minimum 2 years experience as a technical lead on multiple projects, with a focus on high-quality output.
- Experience working within an agile team that is operationally hands-on, and an advocate of that culture.
- Experience with Open Source Operating Systems and technologies.
- Experience developing software in Python in a test-driven environment
- A thorough understanding of computer science fundamentals, including object-oriented design and data structures and algorithms.
- SQL, and MySQL or Postgres experience in a high-load environment.
- Experience with vendor integrations.
- Significant technical experience and a proven track record of architectural ownership and understanding.
- Experience in developing distributed, high transactional and available systems.
- Experience working with GCP/AWS and/or other cloud platforms
- Experience with performance management.
- Experience developing technical teams to improve quality and output.
- A thorough understanding of software engineering practices and best practices, including agile software development, source code control systems and the use of software IDEs and development and testing tools.
- An understanding of software deployment tools, deployment processes and best practices.
- Experience developing software for a highly-transactional retail online platform beneficial
- Experience working with Kafka beneficial
- Experience working with Docker and/or Kubernetes beneficial
- Experience with building RESTful API web services, Google Protocol Buffers and microservices beneficial.
- Experience working with Big Data: data volumes, variety and velocity beneficial.
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Your responsibilities will include:
- Managing a team of Digital Campaign Coordinators to ensure effective campaign planning and execution, against set targets and .
- Manage the full life cycle involvement in digital advertising campaigns from enquiry stage to campaign completion. This involves, but not limited to:
- Tracking overall performance of campaigns and setting optimization processes
- Training Digital Campaign Coordinators on how to manage campaigns and use the relevant software tools
- Liaise with Marketing and the Merchant team where necessary to improve working relationships and processes
- Managing escalations of work relating to campaign coordination
- Working with the Traffic team to manage prioritisation of campaigns and relevant tasks
- Work with the Advertising Sales Team Leader to find ways to improve the way Digital Campaign Coordinators work with the Advertising Sales Specialists to execute and report on campaigns.
- Identify opportunities to improve campaign results and productivity
- Wholistic monitoring on schedule delivery and find ways to optimize based on clients success metrics
- Wholistic analysis of campaign performance and delivery
- Troubleshoot targeting issues, resolve any traffic issues and reconcile discrepancies
- Evaluation of advertising campaigns against in-house campaigns; reporting and success measurement
Qualifications & Experience required:
- Diploma or Advanced Certificate in Marketing/Advertising
- Must have an understanding of digital marketing
- Must have experience with DFP | Google Ad Manager or similar ad serving tools
- At least 3 years digital campaign management experience is a prerequisite
- Experience in managing a team of people
Skills & Attributes required:
- Leadership
- Smart, hard-working, with demonstrable integrity
- A passion online | digital marketing is essential
- Bias towards action and solution-oriented
- A self-starter and fast learner with an active thirst for knowledge
- Willing to take direction and able to work independently, demonstrating initiative
- Highly organised with meticulous attention to detail
- Ability to multi-task and to meet tight deadlines
- Comfortable working under pressure in a fast-paced environment
- Confident, with very strong interpersonal & communication skills and a proven ability to build productive relationships quickly
- A strong working knowledge of Excel / Google sheets and Microsoft Office
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.
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Your responsibilities will include:
- Uploading product and merchant data by using various systems (Dashboard or spreadsheets)
- Quality checking of new catalogue listings and editing of existing catalogue listings across both Retail and Marketplace listings
- Reviewing data for gaps or errors and resolving or escalating issues to Team Lead
- Ensuring the correct implementation of the Catalogue Product Information Requirements
- Managing individual workloads and adhering to a pre-determined turnaround time
Attributes required:
- Fast learner and able to adjust to change
- Attention to detail in a high-pressure environment
- Highly organized and efficient
- Solutions-oriented, self-motivated, can-do attitude
- Strong communication skills, both written and spoken
- Excellent team player
Qualifications and Experience:
- National Senior Certificate
- 2 years administrative / operational experience
- Strong Excel skills (including VLOOKUP’s)
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, it’s all in the execution after all
- We love what we do and what we are creating
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Your responsibilities will include:
- Serve as a finance business partner to the Takealot delivery team and Takealot insurance team
- Supports the co-ordination and preparation of Takealot Logistics budgets and financial forecasts and actual vs budget cost tracking
- Recommendation and Implementation of financial processes, improvement measures and Internal Control procedures.
- Develop and document business processes and accounting policies to maintain and strengthen internal controls
- Continuous improvement of TDT and insurance reporting, automation of reporting and building robust financial models and processes that aid decision making
- Analyse and identify data sets required to support model tracking
- Engage with different business stakeholders on project initiatives, costs analysis etc.
- TDT month end reporting. Prepare monthly management accounts and cost centre reports (Actual vs. Budget) and distribute to stakeholders. Reporting on variances, performance indicators, trends and financial ratios
- Preparing & reviewing of monthly B/S recons
- Monitor, prepare and report on capital expenditure (Actual vs Budget, Capex Utilisation and Return on Investment) per project
- Monitor all delivery costs and volumes, investigate variances
- TDT expense and cost centre allocation and purchase order approval management and tracking
- Maintaining insurance register
- Managing junior staff
Attributes required:
- Good communication skills, interpersonal skills
- Work under pressure
- Accuracy and attention to detail
- Deadline driven
- Problem solving skills
Qualifications and Experience:
- B.Com (Hons) / B. Com (Logistics) / B. Com (Finance)
- CA(SA) / CIMA beneficial
- 3-5 Years’ Experience in a similar role / environment (ideally within Supply chain)
- Advanced Excel and Google Sheet skills
The Environment:
- Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, it’s all in the execution after all
- We love what we do and what we are creating
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Your responsibilities will include:
Financial reporting:
- Prepare DC monthly income statement
- Prepare DC month end journals to ensure all cost allocated accurately
- Prepare cost variance analysis
- Process all DC invoices for payment and maintain a real time overview of expenses versus budget
- Participate in annual budget process and long-term planning
- Maintain the purchase order tracking tool to control all expenses to align with approved budget
- Prepare and present reports/dashboards on trends, issues and solutions
Planning: Workforce Management
- Develop and maintain monthly, weekly, daily staff plans and schedules
- Calculate resource requirements for the DC
- Coordinate temporary staff requirements in line with approved DC plan
- Propose cost reduction initiatives while maintaining productivity.
- Manage and maintain the relationship with Temporary Employment Services providers.
- Hold regular meetings to align and engage all departmental managers to the approved plan
- Maintain and update SOPs to align with current business practice
- Manage and escalate weekly/monthly exceptions against planned outputs and timelines
Procurement:
- Design and manage internal and external processes, standards and SLAs
- Procure all consumables in line with the agreed plans and schedules, place orders and process all documentation
- Procure packaging materials in line DC with requirements
- Manager the relationship with current suppliers and co-ordinate the purchase order processing and delivery of goods and services.
- participate in RFP and RFQ for DC resource and service requirements
DC Administration:
- Responsible for the DC administration
- Provide data driven insights and recommendations to improve workforce efficiency and quality
- Develop continuous improvement initiatives to increase efficiency, productivity and customer services.
- Coordinate and report on Zendesk ticket resolution
Qualification and experience
- BCom or Btech Accounting/Cost Accounting/Logistics
- Minimum 5 years relevant experience within DC operations
- People management experience
- Previous experience with WMS systems such as Oracle, SAP, Logfire or similar
- High level of proficiency with MS Office packages
- Previous experience in mini project management advantageous
- Comfortable with change and excellent team player
- Comfortable with learning and adapting to new systems
- Own Transport preferable
Skills and Attributes
- Analytical, good organiser and facilitator
- Ability to influence people, consult and facilitate
- Solutions-oriented, can-do attitude; self-motivated
- Attention to detail
- Excellent communication skills, both written and spoken
- Comfortable with complexity and adapting
- Tolerant to pressure, and a fast paced environment
- Stakeholder engagement across all levels
- Ability to respectfully and professionally challenge status quo
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Responsibilities
- Full control and accountability of the regional fleet
- Fleet management and optimization
- Fleet and driver capacity planning
- Management of Insurance of the fleet which includes, liaison with insurance company and claim management
- End to end monitoring of the systems and drivers
- Continuous process improvement
- Develop, monitor and improve KPI’s
- Breakdown and Accident Response
- Quality standards, process and regulatory compliance
- Vehicle and Driver Management
- Equipment maintenance
- Health and safety controls administration and reporting
- Team management, leadership and mentoring
- Cost control
Qualifications and Experience
- Matric
- Degree/Diploma in Supply Chain Management or related qualification is desired but not required
- 5 years proven management experience
- Previous experience in the logistics industry
- Previous experience interacting with technical teams
- Good mechanical aptitude and technical knowledge
Attributes required:
- High energy, self-starter
- Execution bias
- Understand how technology works for business
- Project management
- System and process orientated
- Attention to detail while still seeing the bigger picture
- Understand convenience and customer service
- Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
- Comfortable with change and an excellent team player
- Low on ego, high on delivery and execution
- Organization & sound communication will be key success factors of a FM
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
go to method of application »
Your responsibilities will include:
- Assisting in the setting up of SOP’s for all clients across the delivery platform
- Constantly monitor and upgrade SOP’s where necessary
- Train and set up new franchises
- Train SOP’s at a franchisee level
- Set and maintain service levels of franchises
- Adherence of franchisees to branch blue print and franchise agreement
- Set and manage KPI’s at franchise level
- Regular audits to assess & measure performance
- Travelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterly
- Driving the company policies, procedures and brand standards through regular auditing processes
- Train & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business success
- Assist franchisees in the training of their employees
- Monitoring & measuring branch performance and productivity against SLA’s through system checks and reports
- Presenting solutions to solve problems to help drive the momentum & success of the franchisees business
- A FM must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth
Qualifications & Experience:
- Grade 12 or equivalent
- Diploma or equivalent
- 3 years in a supervisory/management position
- Microsoft Office experience in word, excel & PowerPoint
- Training experience will be beneficial
- Operational experience managing national or regional operations
- Previous hospitality/retail franchise working experience will be to your advantage
- Previous experience in the logistics industry is not required
- Proven track record in delivery and execution
- IT or tech savvy will be advantageous
Attributes required:
- High energy, self-starter
- Execution bias
- Understand how technology works for business
- Project management
- System and process orientated
- Attention to detail while still seeing the bigger picture
- Understand convenience and customer service
- Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
- Comfortable with change and an excellent team player
- Low on ego, high on delivery and execution
- Organization & sound communication will be key success factors of a FM
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
go to method of application »
Your responsibilities will include:
- Assisting in the setting up of SOP’s for all clients across the delivery platform
- Constantly monitor and upgrade SOP’s where necessary
- Train and set up new franchises
- Train SOP’s at a franchisee level
- Set and maintain service levels of franchises
- Adherence of franchisees to branch blue print and franchise agreement
- Set and manage KPI’s at franchise level
- Regular audits to assess & measure performance
- Travelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterly
- Driving the company policies, procedures and brand standards through regular auditing processes
- Train & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business success
- Assist franchisees in the training of their employees
- Monitoring & measuring branch performance and productivity against SLA’s through system checks and reports
- Presenting solutions to solve problems to help drive the momentum & success of the franchisees business
- A FM must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth
Qualifications & Experience:
- Grade 12 or equivalent
- Diploma or equivalent
- 3 years in a supervisory/management position
- Microsoft Office experience in word, excel & PowerPoint
- Training experience will be beneficial
- Operational experience managing national or regional operations
- Previous hospitality/retail franchise working experience will be to your advantage
- Previous experience in the logistics industry is not required
- Proven track record in delivery and execution
- IT or tech savvy will be advantageous
Attributes required:
- High energy, self-starter
- Execution bias
- Understand how technology works for business
- Project management
- System and process orientated
- Attention to detail while still seeing the bigger picture
- Understand convenience and customer service
- Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
- Comfortable with change and an excellent team player
- Low on ego, high on delivery and execution
- Organization & sound communication will be key success factors of a FM
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
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Your responsibilities will include:
- Overall management and coordination of all warehousing function in the Inbound and Outbound area.
- Operate an efficient Distribution Centre by identifying, implementing and managing optimal processes and procedures, to minimize costs and maximize working capital.
- Responsible for efficiently managing all aspects of stock handling from picking stock orders to shipping and dispatching of parcels and associated processes
- Ensure daily, weekly and monthly planning is done for all Inbound and Outbound operations including but not limited to, resource planning, departmental organisational design, relief planning, seasonal planning and manage adherence to plans.
- Effective management of housekeeping including but not limited to frequent engagement with OHS Officer, design, implementation and audit of departmental standards in accordance with business objectives.
- Management of resources to be effective and efficient at lowest cost and according to changing needs
- Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers.
- Manage customer liaison process and ensure that Outbound queries are resolved timeously and exception trends are addressed and resolved.
- Ensure that warehouse space, equipment and warehouse flow is optimized and that future warehouse requirements are planned.
- Ensure stock accuracy through disciplined stock control and implement stock accuracy improvement initiatives.
- Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.
- Assert and drive accountability in all levels of staff
- Ensure that all business processes, procedures and job profiles are documented, updated and communicated to staff.
- Management reporting in terms of operational performance, productivity, stock control and budgets.
- Participate in annual budget process and long term planning; control monthly operational costs to stay within budget.
- Efficient and safe operation of DC automation systems
- Cost effective and accurate use-, forecasting- and procurement of packaging consumables in line with budget plans and volume projections.
- Manage projects according to stipulated time frames.
- Liaising and negotiating with suppliers where required
- Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
- Drive continuous improvement measures within your department
- Engagement with internal stakeholders including but not limited to, national operations, human resources, risk & security and other relevant support functions
Qualifications and Attributes:
- Bachelor’s degree / National Diploma in, Engineering, Supply Chain or Logistics required.
- 8-10 years’ experience in Supply Chain Operations
- experience in operational project management,
- 8 year experience managing a large staff complement
- continuous improvement experience (Lean principles, 5S, multiskilling, cost saving drives)
- Proven track record of successfully implementing operational best practices in a distribution and warehousing environment.
- Strong verbal and written communications skills.
- A structured and disciplined management style.
- Ability to motivate and inspire others
- Strong problem solving skills.
- Self-starter with high energy levels.
- Well-developed business and operational acumen.
- Must be Analytically minded and able to find and use data to inform decision making.
- Ability to work under pressure with strict deadlines
- Good attention to detail (imperative)
- Strong Customer Service orientation Goal orientated and motivated to succeed;
- Dynamic individual with proven experience in delivering change and innovative solutions.
Preferred experience:
- Fast paced environment
- E-commerce experience (preferable)
- Fine picking experience
- ERP systems knowledge
- Experience in working with budgets and cost analysis.
- LEAN or continuous improvement
- Performance management skills –knowledge of Industrial Relations and practices
- Strong financial acumen
Hours
- Candidates must be flexible to work weekends and/or overtime regularly. Night shift during peak months might be required.
Preferred experience:
- E-commerce experience
- ERP systems knowledge
- Experience in working with budgets and cost analysis.
- LEAN or continuous improvement
- Performance management skills –knowledge of Industrial Relations and practices
Method of Application
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