Fresh Vacancies at Aramex South Africa

The Role:

As the Social Media Manager, you will be responsible for developing and implementing our social media strategy across various platforms. You will play a key role in enhancing brand awareness, and engagement, and driving traffic to our digital platforms.

Responsibilities:

• Develop, implement, and manage comprehensive social media strategies to increase brand visibility and engagement.
• Create, curate, and manage all published content (images, video, written, etc.) across social media platforms (Meta, X, LinkedIn, TikTok, etc.).
• Monitor social media trends, tools, and applications and appropriately apply that knowledge to increase engagement and visibility.
• Collaborate with the marketing team to integrate social media campaigns with overall marketing efforts.
• Analyze and report on social media performance, using data-driven insights to optimise content and strategies.
• Respond to comments, messages, and inquiries in a timely manner while fostering positive relationships with our online community.
• Stay up to date with industry trends and platform updates to ensure maximum effectiveness and compliance with best practices.

Related Procedures

• Adhere to all related policies and documented procedures.

Minimum Requirements

• Minimum requirement is a Matric (Grade 12) qualification.
• Bachelor’s degree in marketing, communications, or a relevant field.
• Proven experience as a Social Media Manager or similar role.
• Extensive knowledge of social media platforms, trends, and analytics tools.
• Strong written and verbal communication skills with a creative mindset.
• Ability to multitask and manage multiple social media accounts effectively.
• Experience creating content, scheduling, and advertising on social media platforms.
• Strong analytical skills to interpret data and translate it into actionable strategies.
• Excellent time management and organisational skills.
• Familiarity with social media management tools (e.g., Meltwater, Loomly, Hootsuite, etc.).
• Graphic design or video editing skills.
• Certifications in social media marketing or related fields.

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Key Responsibilities

• Define and manage the social & content strategy of Aramex, for both B2B and B2C, to help achieve our defined business goals.
• Manage our agency on all social and content requirements, covering planning, publishing, community management, evaluation and others.
• Be the go-to person for any Content and Social Media related topics.
• Ensure that all produced content is in line with SEO best practice.
• Work closely with our in-house creative team on the production of content that is both relevant and engaging, by providing useful market insights.
• Develop editorial governance so all content is consistent with brand voice, style and tone
• Work with a network of freelancers to develop engaging long form content for our website and blogs covering industries such as logistics, healthcare, oil & gas and other verticals.
• Collaborate with regional Marketing Executives and the Global Marketing Director to support on global and regional campaigns.
• Ensure that the content on our websites is maintained and updated on a regular basis, in collaboration with the webmaster.
• Execute translation requests and take care of invoicing for third party suppliers.
• Brainstorm and create new content for products, solutions and services.
• Support on email content creation for all future campaigns.
• Work with the whole marketing team to create a content vault to house all assets in an organized manner.  

Minimum Requirements

• Degree in Marketing, Digital Technologies, Content, Creative or similar relevant field preferred.
• Arabic language skills advantage
• Experience on Wordpress

Competencies & Skills

• Thorough understanding of what makes or breaks truly engaging content.
• Proven experience of planning and managing project work to tight deadlines.
• Demonstrated ability to interact effectively with various levels of management.
• Proven experience of working to and understanding key Content marketing plans and strategies.
• Excellent written and verbal communication skills in English.
• Proficiency in content management tools, and an understanding of AI content tools.
• Deliver highly engaging content on an ongoing basis and support team members.
• Are a marketing specialist with an editorial mindset, creating the relevant content.
• Understand marketing and content tools and excited about AI.
• Collaborate with design and writing teams to produce high-quality content.
• A good understanding around video and podcast production.

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Key Responsibilities

• Scheduling of new business appointments
• Cold calling
• Achieve individual targets
• Generate new sales leads and acquire new customers
• Selling of the full supply chain products
• Establish customer needs, developing opportunities and expand customer base
• Update weekly call report and REACH daily
• Prepare and present proposals and presentations to clients

Minimum Requirements

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification and/or experience
• Minimum 3 Year Corporate Sales Record
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 drivers license and own reliable transport
• Excellent communication skills

SKILLS:

• Sound negotiation skills
• An eye for business opportunities
• Ability to work independently with minimum supervision
• Ability to persuade and sell
• Communication and Interpersonal Skills
• Problem solving and creative thinking
• Strategic and Consultative Selling

COMPETENCIES

• Integrity
• Innovation
• Drive for results
• Influencing
• Stress Tolerance
• Communication (Verbal & Written)

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Job Purpose

To provide support and assistance to the Freight Division

Key Responsibilities

• Liaise with various Clients, Shipping Lines, Agents, Port Authorities, Customs and Transporters
• Liaise with internal departments i.e. Operations, Commercial and Customer Service to ensure accurate follow through of costing and feedback to relevant parties
• Obtain best rates through liaison with various Airlines, Shipping Agents and Overseas Agents
• Ensure all estimates are completed timeously and accurately
• Compile and distribute all Cost Estimates for Air, Sea, Road and Over Border Freight
• Negotiate best terms / pricing for maximum company profitability

Minimum Requirements

• Matric (Grade 12)
• Relevant tertiary qualification would be advantageous
• MS Office proficient
• At least 3 years working experience within a similar role in the Freight (Air, Sea and Road) industry
• Familiar with customs tariffs and port charges
• Valid driver’s licence and own reliable transport

Skills

• Well organized
• Ability to work well under pressure
• Teamwork
• Customer focus
• Telephone handling skills  & good communications
• Results & Target driven

Competencies

• Problem analysis  - Analytical and passion for numerical problem solving
• Planning and organising
• Stress tolerance
• Teamwork
• Customer focus
• Communication (Verbal and Written)

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Key Responsibilities

Recruitment

• Drafting and advertising of internal adverts on the Successfactors recruitment portal and via email
• Source, shortlist and interview the most suitable candidates for the position
• Ensure frequent and professional feedback is given to the necessary manager/s, recruitment agency and candidate/s
• Carry out the necessary psychometric assessments in line with the occupational level of the position
• Ensure reference checks are completed including employment, credit and criminal checks
• Follow the Successfactors authorisation process for all positions
• Ensure promotion and adherence to Employment Equity in recruitment procedures and processes

Employment Documentation

• Ensure all relevant employment documentation is completed and up to date
• All supporting employee documentation must be completed 
• Any other change in terms and conditions of employment from original LOA must be reduced to writing and filed.
• All changes must be processed timeously
• All induction and onboarding processesses to be followed

Payroll

• Preparation and submission of salary documentation by the required deadline
• Resolving overtime and payroll queries

Administration

• Completion of all documentation required by the Department of Labour
• Processing of Injury on Duty
• General administration and filing
• Management of employee files
• Conducting files audits on branch files
• All Non-NBC leave must be captured on the Successfactors system by employees and the HR Officer must assist in this process where necessary
• Monthly reporting on Successfactors and NBC leave balances

Employee engagement/Corporate Culture

• Ensure that company values are always portrayed and communicated
• Assist HRBP with arrangements for events for staff (Redpride/Spotlight/OHI etc.)

Health And Safety

• Support HRBP with enforcement and implementation of healthy and safe business practices
• Ensure Health and safety filing is up to date

Industrial Relations

• Assist in the disciplinary process by means of taking minutes in disciplinary enquirires, drafting warnings, facilitating coaching sessions, facilitating the appeal process.

Minimum Requirements

• Matric (Grade 12) qualification
• Bachelor’s Degree in Human Resources or similar qualification and/or experience
• Excellent knowledge of local labour laws – LRA, BCEA, EEA, OHSA.
• At least 2 years’ experience in an HR Generalist/ Officer position
• Comprehensive understanding of competency-based interviewing and up to date recruitment techniques and modules
• Successful track record in recruitment
• Must be willing to travel
• Valid Code 08 drivers license and own reliable transport non-negotiable

Skills & Competencies

• Planning and Organising
• Problem Solving
• Interpersonal Sensitivity
• Good People Skills
• Adaptability
• Excellent Communication Skills
• Flexible, Quick-learner, and Self-motivated.

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Job Purpose

The incumbent must be able to support business processes with regards to pricing & surcharge management and investigate, develop and implement processes that will positively impact both Aramex and its clients. This will entail working with various other business units in order to attain the desired outcomes as well as supporting on projects. The analyst will be responsible for set processes and the maintenance / management of these processes on a daily basis.

Understanding of the various business processes, systems and knowledge is vital.

Key Responsibilities

• Provide system support on new projects within the business
• Provide system guidance and support when new solutions are implemented
• To provide instruction and guidance to other personnel within the Solutions team and company, and ultimately facilitating the achievement of goals. This includes system support (ACI, Aramex.com, InfoAxis and Reach)
• Ensure the solutions team remains informed of the technologies and capabilities available in the market
• Conduct internal audits to ensure that all Aramex users are utilizing the various systems correctly, efficiently and accurately. Systems include but not limited to:
• InfoAxis
• Reach
• ACI
• Aramex.com
• Keep EXCO informed of trends within the industry and business
• Offer guidance and support to all Aramex system users
• Provide training to Aramex users on systems used such as ACI, Aramex.com, Reach and InfoAxis
• Provide solutions and assist with system errors and functional issues
• Assist with rate calculations, pricing and fuel calculations (surcharges on monthly basis)
• Manage annual rate increases including discounts, rate sheets etc.
• Providing InfoAxis support which includes handling user queries and correcting any errors
• Manage full security surcharge
• Control rate surcharges, zones, billings, postal codes and deleting waybills when required

Related Procedures

•  Adhere to all related policies, procedures documented and published under Infohub in the intranet.

Minimum Requirements

• Tertiary Education is advantageous
• Valid Code 08 driver’s license and own reliable transport
• Minimum requirement is a Matric/Grade 12
• Advanced Excel
• 2-3 years in the courier/logistics industry is advantageous
• 4-5 years systems experience is essential 
• 4-5 years experience in rates, pricing and/or surcharge management