Fresh Vacancies at Santam Insurance

What will make you successful in this role?

• Collection of premiums from Intermediaries and clients.
• Processing of payment bordereaux.
• Receipting, allocating and reconciliation of premiums on Kindle.
• Processing refunds.
• Optimizing processes.
• Implement and maintain accurate financial information
• Relationship building
• Assisting with queries and providing back-up support where required
• Resolving queries on outstanding premium and commission with business partners.

Qualification and Experience:

• Matric 
• Minimum 2 years of working experience in a financial environment would be an advantage
• Accounting Knowledge
• Reconciliation experience
   

Skills:

• Attention to detail.
• Must have analytical ability and be able to analyse data in order to solve problems and provide appropriate solutions.
• Strong client service orientation.
• Ability to work under pressure.
• Dead-line driven.
• Excellent communication skills – all levels.
• Must be Computer Literate (MSExcel & MS Word).

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What will make you successful in this role?

• The HRBP will take ownership of the overall HR practices for the business area, supported by the HR Shared Service Centre and the Centre of Expertise (COE), attending to:

Talent Management & Acquisition:

• Manage delivery on talent acquisition with the support of the Talent Acquisition specialist
• Drive the talent management and succession planning 
• Develop appropriate talent management strategies aligned to the business strategy

Business partnership:

• Has a good understanding of the business in order to partner at the right level and influence HR related decisions
• Provide advice and guidance on complex matters to managers and employees across the business area on HR related matters
• Analyse, interpret and conduct a trend analysis on HR data 
• Quarterly feedback on HR trends and provide solutions as required
• Drive actions with the support of the relevant CoE

Diversity management & Employment Equity;

• Assist in developing EE plan per BU, implement actions, track and achieve milestones
• Ensure execution of all diversity initiatives in line with the BU EE Plan

Performance management;

• Facilitate the performance management process (contracting, appraisals, reporting on trends, informal training)
• Support business with having the right conversations in terms of differentiating individual performance to business performance/objectives
• Continuous education regarding the performance management process

Culture and Engagement:

• Facilitate and manage any change management interventions in the BU 
• Responsible for the execution of the culture and engagement survey in respect of feedback to business, action planning
• Partner with business regarding OD

Learning and Development:

• Facilitate discussions regarding work related and post graduate study aid (candidate approval) as well as the placement of learners and graduates
• Facilitate delivery on L&D needs through companywide programmes and putting interventions in place in consultations with L&D COE to address those needs that cannot be addressed through generic programmes

Employee Relations:

• Provide sound advice to ensure the organisation complies to best practice and legislative issues
• Provide support to line managers in dealing with disciplinary, incapacity and grievance matters
• Deal with all appeals from disciplinary proceedings in line with the disciplinary code
• Support the business with matters that have been referred externally for conciliation
• Pro-actively addressing training needs in consultation with relevant COE

Remuneration;

• Facilitate remuneration processes in BU’s including creating awareness of employee wellness offerings, job evaluation etc.

Qualification and Experience:

• Postgraduate degree in HR, Industrial Psychology or equivalent is preferred
• 7 years+ HR Generalist experience
• Ability to travel as required

Knowledge:

• Knowledgeable about HR practices: recruitment, talent development, performance management, legislation, labour relations, leadership and organisational development, change management and remuneration.
• A strong understanding of HR legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labour Relations Act, Basic Conditions of Employment Act, Employment Equity Act, Skills development Act).
• Good knowledge and understanding of HR Best practices, policies and procedures.

Skills:

• Strong written and verbal communication skills
• Business acumen
• Good HR Consulting skills 
• Ability to build and maintain good internal and external relationships
• Strong negotiation and interpersonal skills
• Strong presentation skills 
• Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics
• Ability to conduct self in a professional manner at all times
• Ability to work with individuals and team
• High degree of self-management, displaying an organised and measured approach to the workload and the clients – strong planning and organising skills
• Project Management skills

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What will make you successful in this role?

• Interact with clients (telephonically or on a face to face level)
• Operate in an Inbound call centre environment
• Maintain excellent product knowledge
• Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
• Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
• Resolution of verbal and written queries
• Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
• Ad hoc support to management and the sales team as and when required

Qualification and Experience:

• Minimum Matric or suitable equivalent
• FAIS Accreditation and RE1 
• 3 years’ experience in the Call centre environment

Knowledge and Skills:

• Candidate must have a good understanding of the Travel industry
• Computer literate in MS Office Excel, Word and Outlook
• Good interpersonal skills
• Good written and telephonic skills
• Good command of English language
• Service orientated
• Attention to detail
• Work well under pressure
• Outbound experience advantageous