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  • Posted: Jul 10, 2025
    Deadline: Jul 18, 2025
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  • The Department of Labour will play a significant role in reducing unemployment, poverty and inequality through a set of policies and programmes developed in consultation with social partners, which are aimed at:​ Improved economic efficiency and productivity Employment creation Sound labour relations Eliminating inequality and discrimination in th...
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    Administration Clerk

    REQUIREMENTS:

    • Matriculation/ Grade 12/ Senior Certificate. No experience required.
    • Knowledge: Departmental Policies and Procedures, Planning and organizing, Administration procedures, Batho Pele Principles, Interpersonal relations.
    • Skills: Communication, Computer, Interpersonal, Analysis, Planning.

    DUTIES:

    • Control movement of document and stationery within the Sub-directorate.
    • Render procurement support service in the Sub-Directorate ESSA Coordination.
    • Render secretariat support in the Sub-Directorate.
    • Coordinate information on human resources matters.

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    UI Claims Officer (X4 Posts)

    REQUIREMENTS:

    • Grade 12/ Senior Certificate. 0 to 6 months' experience required.
    • Knowledge: Unemployment Insurance Act, Unemployment Insurance Contributions Act, Public Service Regulation, Public Service Act, Batho Pele principles, Departmental policies and procedures, Customer care.
    • Skills: Communication (verbal & written), Listening, Computer literacy, Customer Relations, Decision making.

    DUTIES:

    • Receive and assess all the UI Claims on the relevant system in line with the Standard Operating Procedure (SOP).
    • Register all employers and verify the declarations of employees as per the relevant prescripts. Execute all payment of approved claims as per the set time frames.
    • Attend to enquiries relating to all the processed claims or any other matter relating to the processing of claims. Perform Administrative duties in the section.

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    Client Service Officer: IES (X2 Posts)

    REQUIREMENTS:

    • Grade 12/ Matriculation; No experience required.
    • Knowledge: All relevant Labour Legislations and Regulations, Related ILO conventions, Public Service Regulations, Public Service Act, Knowledge of the Departmental Policies, Procedures and Guidelines, Batho Pele Principles.
    • Skills: Interpersonal, Telephone Etiquette, Interviewing, Computer Literacy, Communication, Listening, Computer Literacy, Ability to interpret legislation, Problem solving.

    DUTIES:

    • Render services at help desk as the first point of entry within the Registration Services (Daily).
    • Resolve all complaints on IES labour legislations received from clients within the scope and dictates of the IES SOP (Daily).
    • Render general administrative duties and participate in advocacy sessions as and when required (Daily).

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    Claims Processors (X14 Posts)

     REQUIREMENTS:

    • Undergraduate qualification (NQF 6) as recognised by SAQA in Public Management/ Business Management / Operations management/ Management/ HRM/ Nursing/ Law/ LLB/ BCom / Finance/ Administration. Experience in claims processing environment will be an added advantage.
    • Knowledge: Relevant regulations, laws and legislation, claims handling, claims verification and validation, claims litigation, claims assessment. Settlement, claims finalisation, compensation Fund business strategies and goals, Directorate goals and performance requirements, PFMA and Treasury Regulations, customer service (Batho Pele Principles), Promotion of Access to Information Act, the Constitution of RSA, Occupational Health and Safety Act (OHS), Public Service Act and Regulations, Compensation for Occupational Injuries and Diseases Act (COID).
    • Skills: claim registration, communication (written and verbal), data capturing, data & record management, excellent communication computer skills.

    DUTIES:

    • Register and acknowledge claims, prepare compensation benefits, handle claim enquiries. render administration activities.

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    Claims Credit Officer

    REQUIREMENTS:

    • Grade 12 /Senior Certificate. Zero (0) to six (6) months experience.
    • Knowledge: Unemployment Insurance Act (UIA), Unemployment Insurance Contributions (UICA), Generally Recognized Accounting Principles (GRAP), Generally Accepted Accounting Principles (GAAP), Financial systems, Departmental policies and procedures, Public Finance Management Act, Treasury Regulations, Financial Management Processes and procedures.
    • Skills: Financial Management, Communication (Verbal and written), Computer literacy, Time management, Planning and organizing, Analytical, Numeracy, Interpersonal.

    DUTIES:

    • Collect outstanding overpayments balance.
    • Keep all overpayment Debtors records manually and electronically.
    • Monitor the payment of benefits to clients.

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    Records Administrators: Beneficiary Services (X5 Posts)

    REQUIREMENTS:

    • Grade 12/ Senior Certificate or equivalent. No experience required.
    • Knowledge: National Archives Act, Batho Pele Principles, Records Management, Departmental Policies and Procedures
    • Skills: Communication, Listening, Computer Literacy, Planning and Organizing.

    DUTIES:

    • Maintain the filling system as per the directives of the archives and records management prescripts.
    • Sort and prepare documents for disposal processes as in line with the relevant prescripts.
    • Perform administrative duties within the Section as and when the need arises.

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    Medical Case Adjudicator: Professional Nurse, Grade 1-3 (X4 Posts)

    REQUIREMENTS:

    • 4 years' degree (NQF7)/ 3 years' diploma in Nursing (NQF6). Post basic Diploma in Occupational Health/ Theatre Technique/ Critical Care will be an advantage. Valid Driver's Licence is required. The following years of experience in trauma/emergency/internal medical/ general surgery/ orthopaedics/ theatre at the regional public hospital level or private hospital are required: 
    • Grade 1: 2-9 years' experience gained after registration,
    • Grade 2: 10-19 years' experience gained after registration & 
    • Grade 3: 20 years above experience gained after registration. Experience in medical claims processing/ insurance environmental will be on an added advantage. Registration with South African Nursing Council.
    • Knowledge: DoL and Compensation Fund objectives and business functions, Compensation Fund Services, Directorate or sub-directorate goals and performance requirements, nursing legislations and related legal as well ethical nursing practices, stakeholders and customers, customers service (Batho Principles), COIDA tariffs, technical knowledge, PFMA and National Treasury Regulations, Public Service Act, COID Act, Occupational Health and Safety Act (OHS).
    • Skills: Required technical proficiency, business writing, required IT skills, data, capturing, data and records management, telephone skills and etiquette.

    DUTIES:

    • Provide advice and recommendation in the acceptance of liability, recommend the approval of medical accounts, provide medical advice on the processing of occupational injury claims, determine PD (permanent disability) and TTD (total temporary disability), assess medical accounts on occupational injury claims and OD medical accounts.

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    Client Service Officer: UIF (X88 Posts)

    REQUIREMENTS:

    • Grade 12\ Senior Certificate. No experience required.
    • Knowledge: Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Financial Management Act (PFMA) Protection of Personal Information Act (POPIA), Treasury Regulations, Batho Pele Principles, Department of Labour and UIF Policies and Procedures, UIF's vision, Mission and Values, Customer Care Principles, Procedures and Guidelines
    • Skills: Interviewing, Communication (verbal and written), Listening, Computer Literacy, Customer Relations, Analytical, Time Management, Interpersonal, Telephone etiquette, on job training (operation system).

    DUTIES:

    • Provide screening services.
    • Process applications for UIF benefits.
    • Register payment continuation forms.
    • Provide administrative functions.

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    Client Service Officer: PES (X4 Posts)

    REQUIREMENTS:

    • Grade 12/ National Senior Certificate; No experience required.
    • Knowledge: All relevant Knowledge of the Departmental Policies, Procedures and Guidelines, Labour Legislations and Regulations, Employment Service Act, Public Service Act and Regulations, Batho Pele Principles.
    • Skills: Computer Literacy, Communication, Problem solving, Interpersonal, Listening, Telephone Etiquette, Interviewing, Ability to interpret legislation.

    DUTIES:

    • Render registration services of work-seekers on ESSA. Render registration services of work and learning opportunities on ESSA.
    • Refer work seekers for Employment Counselling services. Provide administrative support with the placement of work seekers in work and learning opportunities.
    • Render general administrative duties and participate in advocacy sessions as and when required.

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    Assistant Director: Organizational Development

    REQUIREMENTS:

    • An Undergraduate qualification at (NQF 6) as recognized by SAQA in Management Services/ Industrial Engineering/ Operations/ Production Management/ Industrial Psychology. Four (4) years functional experience in Organisational Development/ Effectiveness/ Work Study services environment.
    • Knowledge: Basic understanding of policies, regulations, prescripts and legislation, Understanding of efficiency promotion including the development of organisational structure, Job profile design and Job evaluation, Organisational behaviour, Business Process Management, Organisational Design, DPSA Resolutions and Guidelines, Labour Relations Act, Basic knowledge of Public Financial Management Act.
    • Skills: Organizational and planning, Facilitation, Project Management, Computer, Good communication (verbal and written), Listening, Interviewing, Research, Analytical, Good interpersonal relation, Report writing, Innovative.

    DUTIES:

    • Manage and facilitate organizational development investigations.
    • Manage and facilitate the development and review of job profile in the Department.
    • Facilitate and conduct Job Evaluation processes within the Department.
    • Coordinate and Facilitate the development of Business Process Improvement.
    • Conduct change management processes intervention and organizational client survey in the Department.

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    Assistant Director: Fleet Management Services

    REQUIREMENTS:

    • An undergraduate qualification (NQF6) in Public Administration/ Public Management/ Financial Management/ Financial Administration. Fleet/ Transport Management, Fleet/Transport Economics, Business Management, Travel and Tourism Management / Tourism Management and Logistics Management. Four (4) years' experience of which two (2) years at Supervisory and Two (2) years functional experience in Fleet and/or Transport Services and Travel Booking. A Valid driver's license.
    • Knowledge: Public Finance Management Act, Departmental Policies and Procedures, Project management, Intermediate Human Resources Development, General Management, Strategic Management, Skills Development Act, Labour Relations Act and Basic Conditions of Employment Act, National Road Traffic Act
    • Skills: Leadership, Facilitation, Computer literacy, Presentation, Innovative, Analytical, Verbal and written communication, People management.

    DUTIES:

    • Monitor compliance with Travel Management and Fleet policies in the province. Monitor asset register of the department vehicles within the province.
    • Provide, support and oversee the procurement and operation of the subsidized motor transport scheme. Manage timeous maintenance and repair of vehicles according to the manufacturer specifications.
    • Monitor the implementation of accident processes and procedures in the province. Manage all resources of the Division.

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    Principal Personnel Officer: Performance Management and Committee Services

    REQUIREMENTS:

    • Three (3) years relevant tertiary qualification at NQF6 in Human Resources Management/ Human Resource Development/ Training & Development/ Management of Training/ Public Management/ Public Administration.One (1) year functional experience in Performance Management.
    • Knowledge: Departmental Policies and Procedures, Public Finance Management Act, Performance Management and Development Policies and Directives, Public Service Act, Public Service Regulations, Batho Pele Principles.
    • Skills: Interpersonal, Communication, Computer, Facilitation, Report writing, Minutes taking, Basic Project Management.

    DUTIES:

    • Facilitate performance agreement and performance assessments in the Department.
    • Verify and quality check submitted performance agreements and assessment reports on Electronic Performance Management system and provide report to supervisor.
    • Provide secretariat and logistical support for PMDS Committees meetings.
    • Procure goods and services for Sub-Directorate Performance Management & Committee Services.
    • Responsible for administration of performance management on the online system.

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    Claims Assessors (X4 Posts)

    REQUIREMENTS:

    • Undergraduate qualification (NQF 6) as recognised by SAQA in Public Management/ Business Management / Operations management/ Management/ HRM/ Nursing/ Law/ LLB/ BCom / Finance/ Administration. 1- year functional experience in claims/ medical processing environment. Experience in claims processing environment will be an added advantage.
    • Knowledge: Relevant regulations, laws and legislation, Treasury policies and PFMA regulations (legislative framework), claims handling, brand and customer oriented service delivery, relevant Compensation Fund policies, Public Service Act and Regulations, COID tariffs, Public Service charter, approved COID delegation, Promotion of Access to Information Act, Road Accident Fund (RAF) Act, Compensation for Occupational Injuries and Diseases Act (COID), Occupational Health and Safety Act (OHS, The Constitution of RSA.
    • Skills: claim registration, tariffs administration, communication (written and verbal), analysis & interpreting information (data analysis), claim assessment/ settlement, post claims management and settlement, claims handling, claims verification and validation, monitoring & evaluation data gathering & analysis.

    DUTIES:

    • Adjudicate registered claims as per delegations' requirements, prepare complex claims. coordinate, capture and approve compensation benefits, handle claims enquiries and advocacy sessions, supervision of staff.

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    Employment Service Practitioner II

    REQUIREMENTS:

    • Three (3) year's relevant qualification at NQF6 in Social Science (Psychology, Industrial Psychology/ Public Administration/ Business Management/ Public Management. Two (2) year's functional experience in a client orientated environment. A valid driver's licence.
    • KNOWLEDGE: Employment Service Act, Unemployment Insurance Act, Public Service Act, Immigration Act, Skills Development Act, Social Plan Guidelines, Human Resource Management, Public Financial Management Act, ILO conversions related PES.
    • SKILLS: Planning and organizing, Communication, Computer, Analytical, Presentation, Interpersonal, Report Writing, Networking, Negotiation, Marketing

    DUTIES:

    • Market PES services to stakeholders to acquire opportunities and conduct recruitment, selection, referral and placement of registered work seekers.
    • Process requests for international cross boarder labour migration (ICBLM) and advice on the availability of skills. Process applications for registration and licensing of PEAs and TES.
    • Supervise registration and referral of work seekers for the Department. Implement employment schemes, LAP Projects and Temporary Relief- Schemes.
    • Supervise the administration of employer services at the Labour Centre.

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    Senior Administration Officer: Fraud Investigations

    REQUIREMENTS:

    • Three (3) years relevant tertiary qualification at NQF6 in Risk Management/ Internal Audit/ Risk and Security Management/ Accounting/ Law/ Policing/ Forensic Investigations/ CFE qualification. Two (2) years functional experience in anti-fraud and corruption environment. ACFE membership will be an added advantage. Drivers licence.
    • Knowledge: Investigative Principles and Practices, Departmental and the Fund's Policies and Procedures, Public Finance Management Act (PFMA), Unemployment Insurance and Unemployment Insurance Contributions Act, Basic knowledge of all labour legislations, Anti-Fraud and Corruption Policies, Legal environment: Court and Criminal Procedures, Fraud related administration and operations, Batho Pele Principles.
    • Skills: Planning and Organizing, Time Management, Conflict Management, Analytical, Investigation, Communication (verbal & written), Computer Literacy, Presentation, Assertiveness, Attention to detail, Client focused, Organisational goal driven, Initiative, Punctuality, Self-motivated, Accuracy, Dedicated, Flexibility, Responsiveness

    DUTIES:

    • Implement Fraud and Corruption Preventions Strategies. Conduct Investigations on reported Fraud and Corruption.
    • Analyse system capabilities to anti-fraud management programmes.
    • Liaise with appropriate sections within the Department and external stakeholders on Fraud Prevention measures. Supervise resources in the section.

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    Senior Administration Officer: UIF Operations

    REQUIREMENTS:

    • Three (3) years tertiary qualification at NQF6 with Accounting and Mathematics as major subjects or equivalent. Two (2) years relevant experience.
    • Knowledge: Unemployment Insurance Act. Unemployment Insurance Contributions Act (UICA). Public Service Regulation. Public Service Act. Batho Pele Principles. Departmental Policies and procedures. Customer Care
    • Skills: Communication. Listening. Computer Literacy. Customer Relations. Decision Making

    DUTIES:

    • Monitor and oversee the assessment of all the UI Claims on the relevant systems in line with the Standard Operating Procedure. Monitor and authorize the execution of payment approved claims as per the set time frames.
    • Attend to enquiries relating to all the processed claims or any other matter relating to the processing of claims. Monitor all investigated discrepancies. Supervise resources in the section.

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    Assistant Director: COID- Statutory Services

    REQUIREMENTS:

    • BPROC/LLB. Admission as an Attorney or Advocate. Two (2) years functional experience in compliance or legal service environment. Valid driver's license.
    • Knowledge: Public Service transformation and management issues, Public service Act, Treasury regulations, Departmental policies and procedures, Departmental policies and procedures, Corporate governance, Skills Development Act, Public Service Regulations, SDLA, Employment Equity Act, Basic Conditions of Employment Act, Health and Safety Act, Compensation for Occupational Injuries & Diseases Act, Labour Relations Act, Employment Services Act.
    • Skills: Facilitation, Planning and Organising, Computer Literacy, Interpersonal, Problem solving, Interviewing skill, Presentation, Innovative, Analytical, Verbal and written communication.

    DUTIES:

    • Appear in Court for enforcement of COID and OHS, Manage the implementation of COIDA & OHS in IES.
    • Manage and facilitate the implementation of capacity development programmes for the inspectors in the province.
    • Co-ordinate information to provide legal advice and proceeding for COID and OHS Enforcement.

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    Deputy Director: Factory Production

    REQUIREMENTS:

    • Three (3) year National Diploma (NQF 6) / Bachelor's Degree (NQF 7) in Operations Management / Production Management / Woodwork / Carpentry / Fine Art.
    • Three (3) years functional experience in Production / Operations environment. Two (2) years middle management experience at the level of ASD and a Valid driver's licence.

    KNOWLEDGE:

    • Wood, Metal and Manufacturing, Wood, metal and textile, Machinery / tools / technique, Manufacturing principles / procedures, Production process, Disability, SEE Policies and Prescripts, First Aid, Knowledge of BCEA and OHSA, Quality Assurance. SKILLS: Managerial / Leadership, Supervision, Analytical, Negotiation and Presentation Skills, Planning: organising and Quality Control, Problem Solving, Diversity Management, Initiative and Creativity, Time Management, Report Writing.

    DUTIES:

    • Strengthen and maintain capacity of the Supported Employment Enterprises.
    • Manage the production of wood, metal and textile factories.
    • Administer the operations of the Supported Employment Enterprises. Manage staff and other resources.

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