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Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to pl...
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
The Role
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Watch a short video about life as a Technical Account Manager here: https://bit.ly/3alg2gH
Responsibilities include:-
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Culture
We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy/eu) to know more about how we collect, use and transfer the personal data of our candidates.
DESCRIPTION
AWS Support is one of the largest and fastest growing business units within AWS. We are a highly technical, innovative organization revolutionizing the customer engagement processes and offers topnotch technical support for the portfolio of products and features of AWS. We are determined to redefine the word “support” and lead the industry with best in class technology.
AWS Support is building a world-class organization to facilitate delivery of tools and metrics incorporating insights and predictions of our customer UX by mining large volumes of structured and unstructured data sources available within AWS Support, using Data Science, Machine Learning (ML) and Natural Language Processing (NLP). Our data sets include chat logs, call audio logs, email transcripts, feedback texts, agent data, case data, customer data, usage data, and knowledge docs, as well as systems and application logs and metrics. We are aiming to develop and implement predictive ML models to aid/improve Service Level, Agent Productivity, Customer Satisfaction, Dynamic Routing, Case Deflection, Knowledge Recommendation, Optimal Case Handling, Proactive Case Prediction/Resolution, Sentiment Analysis of Customer Correspondence, Customer Retention, etcetera.
We're looking for a talented, passionate senior user experience designer to work on AWS Support products (Service Health Dashboard, Personal Health Dashboard, Support Center, Knowledge Center, Forums, Trusted Advisor) and internal tooling (case management and engineering support tooling). This designer will be responsible for designing the UX architecture, interaction flow, and aesthetics of our current and new properties. We're looking for a designer to create elegant, intuitive user interfaces that meet business needs. This designer will have a significant impact on the creative direction of the Support products with particular focus on the challenges of solving major challenges and shape the success of the CX of AWS customers, internal service teams, and support engineers worldwide. You will be a key driver in taking an idea to experimentation to prototyping and then to implementation to identify and improve our customer experiences.
The ideal candidate has experience in digital enterprise products or software as a service, with strong blue sky/ideation skills, robust holistic systems thinking, deep attention to detail, and passion for making difficult tasks into simple and delightful experiences for customers.
Collaboration and product ownership is essential, requiring you to be a great communicator, and successfully present and align with the
Support customer experience team and stakeholder input. Additionally, you must be able to work with ambiguity and deliver designs that elevate the AWS customer experience as a whole.
Major responsibilities
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
"Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae."
About the Role
The Customer Support Specialist serves as the primary level of support for content providers, providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Specialist is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.
This is not a virtual position. Due to the current COVID-19 regulations, if selected for this role, all necessary equipment will be provided for you to work from home. Once regulations are lifted, you will be required to continue working from our offices located in Gardens, Cape Town SA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
DESCRIPTION
Build the systems that optimize how EC2 matches requests for Instances with the underlying compute capacity. EC2 Placement is seeking talented engineers to build the online and offline optimization systems for compute workload scheduling, and the customer capabilities to better manage those workloads. Amazon EC2 provides on-demand scalable compute capacity, and powers some of the largest services in the world. You will collaborate with a top-tier community of engineers to build systems to improve how customers are able to access EC2 compute resources.
The successful candidate will have strong software engineering experience, with a passion for thinking about, building and testing distributed systems. You have an interest in how Machine Learning and other optimization techniques can be applied to large-scale problems. You have demonstrated experience working with a team to design, build and operate large-scale systems. With strong engineering fundamentals, an analytical and data-driven approach to your work, and strong communication skills, you have the ability to collaborate well to deliver results. We move fast and work together on small teams to solve big problems.
If this opportunity sounds interesting, we would love to talk to you more about our work and the vibrant culture at AWS in Cape Town.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
DESCRIPTION
Senior Consultant, Cloud Infrastructure
Would you like a career that gives you opportunities to help customers and partners use cloud computing to do big new things faster and at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?
At AWS, we are hiring the best technical cloud computing architects to help our customers and partners develop technical expertise and capacity. Our consultants will collaborate with partner and client teams to deliver proof-of-concept projects, conduct topical workshops, and lead implementation projects. These professional services engagements will focus on key customer solutions such as web applications, enterprise applications, HPC, batch processing and big data, networking, archiving and disaster recovery.
Responsibilities include:
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae
BASIC QUALIFICATIONS
The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
Advanced experience in administration and troubleshooting for two (2) or more of the following:
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Responsibilities
Define and Execute Business Priorities
You will be a key contributor and owner of the direction for your operations. This includes defining strategic goals for the team. You will be participating in defining, planning, and documenting key projects and initiatives. You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.
Team and Performance Management
You will own all facets of performance and career management for the team. Regular one on one meetings with all team members are required. You will be expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. You will own and be accountable for the output and performance of your team.
Operational Excellence
You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during onsite interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.
Incident and Escalations Management
You will be the point of contact for enquiries regarding engagement processes and issues impacting our customers during your team’s coverage. As a member of the Software Development Management team, you will be expected to participate in managing customer, service and network escalations and related incidents. The manager is expected to respond to critical issues regarding engagement and incident management on an as needed basis. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.
You will own accountability to provide our customers with an exceptional support experience and assist customers in their time of need with highly technical and customer focused service.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
BASIC QUALIFICATIONS
The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), ElasticSearch, Kinesis, Athena, ML/AI & more.
To qualify for this role, you should have the following experience:
PREFERRED QUALIFICATIONS
These qualifications are optional, but please highlight them on your resume if you have them:
Experience managing full application stacks from the OS up through custom applications.
Knowledge of AWS and Computing concepts (preferred experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks).
Good understanding of security best practices.
Good understanding of distributed computing environments and methodologies.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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