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  • Posted: Apr 1, 2021
    Deadline: Not specified
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  • Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to pl...
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    Cloud Support Engineer - Databases (MS SQL)

    BASIC QUALIFICATIONS

    • The Database role supports our services that focus on Databases technologies, including Amazon Aurora, DynamoDB, Redshift, Athena, as well as AWS Database Migration Service, Data Pipeline, Glue and more.
    • 5+ years Advanced administration experience with (1) of the following Database engines: MySQL / Oracle /
    • PostgreSQL / MariaDB / SQL Server / Amazon Aurora
    • Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
    • Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls,
    • LAN/WAN, traceroute, iperf, dig, cURL or related)
    • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science,
    • Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position


    PREFERRED QUALIFICATIONS

    • Strong analysis and troubleshooting skills and experience
    • Database troubleshooting and performance tuning
    • Experienced setting up monitoring / alarming for production DB environments
    • Database migration and ETL experience
    • Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
    • Experienced with Linux system monitoring and analysis
    • Good understanding of distributed computing environments
    • Experience with query analyzers and query tuning / slow query optimization etc.
    • Exposure to Virtualization (VMware, Xen, Hypervisor)
    • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
    • Exposure to security concepts / best practices
    • Expertise with Load Balancing, Iperf, MTR, netcat, and other network monitoring / troubleshooting tools
    • Experience Troubleshooting the full application stacks from the OS up through custom applications

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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    Sr Technical Acct Mgr (EMEA)

    The Role

    As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
    Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

    Watch a short video about life as a Technical Account Manager here: https://bit.ly/3alg2gH
    Responsibilities include:-

    • You’ll build solutions, provide technical guidance and advocate for the customer
    • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
    • Develop trusting relationships with customers, understanding their business needs and technical challenges
    • Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
    • Consult with a range of partners from developers through to C-suite executives
    • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
    • With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
    • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
    • Solve a variety of problems across different customers as they migrate their workloads to the cloud
    • Uplift customer capabilities by running workshops, brown bag sessions, etc.

    As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

    Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

    Culture

    We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

    BASIC QUALIFICATIONS

    • Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
    • Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
    • Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
    • Ability to juggle tasks and projects in a fast-paced environment
    • Customer obsessed

    PREFERRED QUALIFICATIONS

    • Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
    • Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
    • Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
    • Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy/eu) to know more about how we collect, use and transfer the personal data of our candidates.

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    Sr. UX Designer / Senior Product Designer – AWS

    DESCRIPTION
    AWS Support is one of the largest and fastest growing business units within AWS. We are a highly technical, innovative organization revolutionizing the customer engagement processes and offers topnotch technical support for the portfolio of products and features of AWS. We are determined to redefine the word “support” and lead the industry with best in class technology.

    AWS Support is building a world-class organization to facilitate delivery of tools and metrics incorporating insights and predictions of our customer UX by mining large volumes of structured and unstructured data sources available within AWS Support, using Data Science, Machine Learning (ML) and Natural Language Processing (NLP). Our data sets include chat logs, call audio logs, email transcripts, feedback texts, agent data, case data, customer data, usage data, and knowledge docs, as well as systems and application logs and metrics. We are aiming to develop and implement predictive ML models to aid/improve Service Level, Agent Productivity, Customer Satisfaction, Dynamic Routing, Case Deflection, Knowledge Recommendation, Optimal Case Handling, Proactive Case Prediction/Resolution, Sentiment Analysis of Customer Correspondence, Customer Retention, etcetera.

    We're looking for a talented, passionate senior user experience designer to work on AWS Support products (Service Health Dashboard, Personal Health Dashboard, Support Center, Knowledge Center, Forums, Trusted Advisor) and internal tooling (case management and engineering support tooling). This designer will be responsible for designing the UX architecture, interaction flow, and aesthetics of our current and new properties. We're looking for a designer to create elegant, intuitive user interfaces that meet business needs. This designer will have a significant impact on the creative direction of the Support products with particular focus on the challenges of solving major challenges and shape the success of the CX of AWS customers, internal service teams, and support engineers worldwide. You will be a key driver in taking an idea to experimentation to prototyping and then to implementation to identify and improve our customer experiences.

    The ideal candidate has experience in digital enterprise products or software as a service, with strong blue sky/ideation skills, robust holistic systems thinking, deep attention to detail, and passion for making difficult tasks into simple and delightful experiences for customers.

    Collaboration and product ownership is essential, requiring you to be a great communicator, and successfully present and align with the
    Support customer experience team and stakeholder input. Additionally, you must be able to work with ambiguity and deliver designs that elevate the AWS customer experience as a whole.

    Major responsibilities

    • Lead your team and partners in defining, tracking, and reporting key user experience metrics.
    • Review with and gather feedback on work from business, product management, development, and peer design teams as well as executive leadership.
    • Evaluate new and emerging methods and technologies in UX prototyping, and identify best-of-breed to incorporate into your team’s toolkit.
    • Evaluate, establish, and apply best practices, patterns, and guidelines.
    • Lead the design of useful, usable, and desirable products in a team environment. Work with leadership in design planning and goal creation.
    • Understand customers and their needs through market analysis, customer research, and feedback.
    • Use business requirements to assist in developing use cases and high-level requirements.
    • Design the architecture, interface, and interaction flow of services and experiences.
    • Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.
    • Facilitate the design process, present and iterate design solutions.
    • Craft, pitch, and validate long-term design strategies.
    • Continually iterate and evolve the way we design for and learn from our customers.
    • Chart a course for yourself and others in ambiguous situations. Mentor and develop designers within your own organization and beyond.

    BASIC QUALIFICATIONS

    • 6+ years of experience as a user experience designer, interaction designer, information architect, or similar UX-related role
    • 4+ years of experience creating prototypes or highly detailed wireframes for complex web applications
    • 2+ years of experience working in a collaborative team and directly with developers on implementation of designs
    • An online portfolio or samples of work demonstrating relevant experience
    • Bachelor's degree in design, human-computer interaction (HCI), or 6+ years equivalent professional experience

    PREFERRED QUALIFICATIONS

    • Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
    • Strong time management skills and the ability to be self-directed when needed
    • Fluency in best practices for information architecture and interaction design, user-centered design process, as well as strong knowledge of user experience principles, techniques, and patterns
    • A master's degree in interaction design, human-computer interaction (HCI), or related UX degree
    • Demonstrated history of performing user research or gathering quantitative customer data
    • Excellent communication, presentation, and interpersonal skills
    • Meets/exceeds Amazon’s leadership principles requirements for this role
    • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

    "Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae."

    go to method of application »

    Customer Service Specialist with fluent French

    About the Role

    The Customer Support Specialist serves as the primary level of support for content providers, providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Specialist is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.

    This is not a virtual position. Due to the current COVID-19 regulations, if selected for this role, all necessary equipment will be provided for you to work from home. Once regulations are lifted, you will be required to continue working from our offices located in Gardens, Cape Town SA.

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

    BASIC QUALIFICATIONS

    • Fluent in French and English in written and verbal communication
    • 1-2 years of work experience in a Customer Service or Contact Centre environment.
    • High School Diploma OR relevant NQF level qualification
    • Computer literacy (Excel, Word, PowerPoint, Outlook)

    PREFERRED QUALIFICATIONS

    • Previous Amazon Customer Service experience
    • Comfort and experience with the use of technical and payment tools/systems
    • Experience working with KPIs and SLAs
    • Ability to work in teams where team members are in different locations and belong to different cultures.
    • Ability to work in changing environment
    • Flexibility
    • Prior experience in process improvement initiatives or Six Sigma

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    Software Development Engineer - EC2 Placement

    DESCRIPTION
    Build the systems that optimize how EC2 matches requests for Instances with the underlying compute capacity. EC2 Placement is seeking talented engineers to build the online and offline optimization systems for compute workload scheduling, and the customer capabilities to better manage those workloads. Amazon EC2 provides on-demand scalable compute capacity, and powers some of the largest services in the world. You will collaborate with a top-tier community of engineers to build systems to improve how customers are able to access EC2 compute resources.

    The successful candidate will have strong software engineering experience, with a passion for thinking about, building and testing distributed systems. You have an interest in how Machine Learning and other optimization techniques can be applied to large-scale problems. You have demonstrated experience working with a team to design, build and operate large-scale systems. With strong engineering fundamentals, an analytical and data-driven approach to your work, and strong communication skills, you have the ability to collaborate well to deliver results. We move fast and work together on small teams to solve big problems.

    If this opportunity sounds interesting, we would love to talk to you more about our work and the vibrant culture at AWS in Cape Town.

    BASIC QUALIFICATIONS

    • Degree in Computer Science or related field, or equivalent working experience
    • 3+ years of industry experience in a software development environment
    • Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
    • Proficiency in at least one modern programming language, such as Java, C#, Python, Scala, Kotlin

    PREFERRED QUALIFICATIONS

    • One or more of the following help you stand out:
    • Demonstrated results designing, building and operating high-performance distributed systems in large-scale Linux environments
    • Role model in writing high-quality, maintainable and secure code, mentoring others, and helping teams sharpen their development processes
    • Ability to work effectively across teams to deliver results, with strong verbal and written communication skills
    • Experience working with machine learning systems

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    go to method of application »

    Senior Cloud Support Engineer - Databases

    BASIC QUALIFICATIONS

    • The Database role supports our services that focus on Databases technologies, including Amazon Aurora, DynamoDB, Redshift, Athena, as well as AWS Database Migration Service, Data Pipeline, Glue and more.
    • 8+ years Advanced administration experience with (1) of the following Database engines: MySQL / Oracle /
    • PostgreSQL / MariaDB / SQL Server / Amazon Aurora
    • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
    • Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls,
    • LAN/WAN, traceroute, iperf, dig, cURL or related)
    • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science,
    • Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

    PREFERRED QUALIFICATIONS

    • Strong analysis and troubleshooting skills and experience
    • Database troubleshooting and performance tuning
    • Experienced setting up monitoring / alarming for production DB environments
    • Database migration and ETL experience
    • Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
    • Experienced with Linux system monitoring and analysis
    • Good understanding of distributed computing environments
    • Experience with query analyzers and query tuning / slow query optimization etc.
    • Exposure to Virtualization (VMware, Xen, Hypervisor)
    • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
    • Exposure to security concepts / best practices
    • Expertise with Load Balancing, Iperf, MTR, netcat, and other network monitoring / troubleshooting tools
    • Experience Troubleshooting the full application stacks from the OS up through custom applications

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    go to method of application »

    Cloud Infrastructure Architect

    DESCRIPTION
    Senior Consultant, Cloud Infrastructure
    Would you like a career that gives you opportunities to help customers and partners use cloud computing to do big new things faster and at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?

    At AWS, we are hiring the best technical cloud computing architects to help our customers and partners develop technical expertise and capacity. Our consultants will collaborate with partner and client teams to deliver proof-of-concept projects, conduct topical workshops, and lead implementation projects. These professional services engagements will focus on key customer solutions such as web applications, enterprise applications, HPC, batch processing and big data, networking, archiving and disaster recovery.

    Responsibilities include:

    • As Senior Consultant you will manage projects independently and also deliver as part of larger teams.
    • You will work with customers and partners internalizing their context while using your business and technical skills to design solutions based on requirements and constraints. You will own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stakeholders needs.
    • You will work towards customer business outcomes, ensuring there is a strong connection between delivery activities and business objectives.
    • As an Amazonian leader you will embrace and apply the Amazon Leadership Principles, proactively engaging other teams to learn and share, and participating actively in the recruitment and onboarding of future team members.
    • Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.
    • This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.

    BASIC QUALIFICATIONS

    • Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field
    • 6+ years of IT implementation experience
    • 3+ years of experience as a technical specialist in Customer-facing roles
    • Experience driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
    • Hands-on experience leading the design, development and deployment of business software at scale or current hands on technology infrastructure, network, compute, storage, and virtualization experience
    • Experience with software development life cycle (SDLC) and agile/iterative methodologies required
    • Integration of cloud services with on premise technologies from Microsoft, IBM, Oracle, HP, SAP etc.
    • Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPAA etc.)
    • Scripting and/or coding skills

    PREFERRED QUALIFICATIONS

    • Experience in an Architect role or similar
    • Masters or PhD in Computer Science, Physics, Engineering or Math.
    • Knowledge of the primary AWS services (EC2, ELB, RDS, Route53 & S3)
    • Strong track record of implementing AWS services in a variety of distributed computing environments
    • Leading highly-available and fault-tolerant enterprise and web-scale software deployments
    • Large scale migration experience Data Center to Data Center and/or Data Center to Cloud
    • Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell)
    • Configuration management using CloudFormation, Chef & Puppet
    • Strong practical Linux and Windows-based systems administration skills in a Cloud or Virtualized environment
    • Experience managing data center operations, including data assurance, monitoring, alerting and notifications
    • Demonstrated ability to think strategically about business, product, and technical challenges

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae

    go to method of application »

    Cloud Support Engineer - Deployment

    BASIC QUALIFICATIONS
    The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.

    Advanced experience in administration and troubleshooting for two (2) or more of the following:

    • DevOps/Deployment
    • Orchestration Management
    • Configuration Management
    • Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
    • Advanced experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
    • Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)

    PREFERRED QUALIFICATIONS

    • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
    • One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, extensions)
    • One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
    • Experience managing full application stacks from the OS up through custom applications
    • Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
    • Exposure to Virtualization (Hypervisors, VMware, Xen)
    • Understand the complete deployment lifecycle from design, build, test, deploy

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    go to method of application »

    Software Development Manager, AWS Support

    Responsibilities

    Define and Execute Business Priorities
    You will be a key contributor and owner of the direction for your operations. This includes defining strategic goals for the team. You will be participating in defining, planning, and documenting key projects and initiatives. You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.

    Team and Performance Management
    You will own all facets of performance and career management for the team. Regular one on one meetings with all team members are required. You will be expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. You will own and be accountable for the output and performance of your team.

    Operational Excellence
    You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.

    Recruiting and Hiring
    You will take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during onsite interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

    Incident and Escalations Management
    You will be the point of contact for enquiries regarding engagement processes and issues impacting our customers during your team’s coverage. As a member of the Software Development Management team, you will be expected to participate in managing customer, service and network escalations and related incidents. The manager is expected to respond to critical issues regarding engagement and incident management on an as needed basis. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.

    You will own accountability to provide our customers with an exceptional support experience and assist customers in their time of need with highly technical and customer focused service.

    BASIC QUALIFICATIONS

    • The right person will have strong people management experience of 8+ years with a track record of success
    • They will be analytical and have experience in leading multiple technical support or operational teams larger than 20 people, in high pressure environments.
    • Must have a record of driving projects to improve operations and support-related processes and the right high-level technical support experience.
    • Strong verbal and written communication skills, which will be key in driving customer and internal communications.

    PREFERRED QUALIFICATIONS

    • Experience with managing IT environments on behalf of customers.
    • Engineering, Computer Science, IT Degree or equivalent experience
    • MBA or equivalent experience.
    • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
    • Experience in one or more of the following Windows, DevOps, Deployment, Networking, Enterprise Software.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    go to method of application »

    Senior Cloud Support Engineer - Networking

    BASIC QUALIFICATIONS

    • 7+ years’ experience in networking administration and troubleshooting.
    • Strong knowledge of networking and routing protocols (BGP, OSPF, DNS, TCP/IP, IPSEC).
    • Demonstrated proficiency in networking principles (routing, switching, load balancing etc.).

    PREFERRED QUALIFICATIONS

    • Experience configuring software-based IPSEC and SSL based VPN solutions.
    • Experience configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
    • Experience managing full application stacks from the OS up through custom applications.
    • Good understanding of security best practices.
    • Good understanding of distributed computing environments and methodologies.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    go to method of application »

    Software Development Engineer – EC2 API Border

    BASIC QUALIFICATIONS

    • Degree in Computer Science or related field, or equivalent working experience
    • 3+ years of industry experience in a software development environment
    • Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
    • Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang or other

    PREFERRED QUALIFICATIONS

    • Demonstrated ability to achieve stretch goals
    • Expertise in delivering high-quality, innovative applications

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    go to method of application »

    Senior Cloud Support Engineer (Big Data)

    BASIC QUALIFICATIONS
    The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), ElasticSearch, Kinesis, Athena, ML/AI & more.

    To qualify for this role, you should have the following experience:

    • 7+ experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto.
    • 7+years of experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra.
    • Experience running and troubleshooting various types of machine learning (supervised, unsupervised and reinforcement learning) and deep learning frameworks (tensorflow, mxnet) issues.
    • Foundation knowledge of databases and Structured Query Language (SQL).

    PREFERRED QUALIFICATIONS

    • Demonstrable knowledge and experience in various Big Data or distributed systems. Such as Hadoop, NoSQL, Search and Streaming.
    • Demonstrated ability in Data Lake architecture and administration.
    • Experience utilising data analysis techniques such as quantitative or qualitative analysis
    • Ability to work in a fast paced and agile development environment. Lead technical discussions on big data systems architecture and design.

    These qualifications are optional, but please highlight them on your resume if you have them:
    Experience managing full application stacks from the OS up through custom applications.
    Knowledge of AWS and Computing concepts (preferred experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks).
    Good understanding of security best practices.
    Good understanding of distributed computing environments and methodologies.


    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
     

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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