Job Opportunities at Deloitte

Job Description

Role description

This role provides an exciting opportunity to gain international experience managing teams in our Audit Delivery Center. This role is key in supporting Audit to deliver the strategic Global and Audit Transformation goals. This role requires a balance of utilising your technical knowledge and translating this in a leadership capacity. The key component of this role is to ensure the successful performance of your team, focusing on reviewing and ensuring high quality, be effective at operational line management and contribute to continuous improvement.  

You will be provided with the opportunity to deliver global audit strategy with excellent exposure to key contacts across South Africa and other firms. You will develop strong, adaptable, management and leadership skills in an international setting enabling you to develop a highly desirable skill in a global employment market. 

The role will include developing the team through management and training and establishing how the team runs through implementation of processes and procedures that support the operation. This will include providing and receiving feedback on improvements to processes and procedures that support operations and we will rely on you to show initiative, be proactive and work independently to solve problems.

Qualifications

•    A professional accounting qualification (CA (SA) or equivalent)
•    Previous auditing experience;
•    Previous line management experience is advantageous;
•    Excellent communication and inter-personal skills including good consultative and negotiation skills;
•    Excellent relationships building skills ;
•    Excellent analytical and problem solving skills;
•    Experience in identifying key risks, respective control strategies and ability to assess good control design;
•    Strong sense of ownership accountability and drive to deliver quality outcomes;
•    Ability to work independently and collaboratively, with emerging coaching and development capability;
•    For internal candidates a minimum of a Strong rating in your most recent performance appraisal assessment. If external able to demonstrate achievements in last appraisal year. 
•    Demonstrated a commitment to developing yourself and others.

Additional Information

* Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

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Job Description

Main Purpose of Job:

Support the Human Resource Manager in the execution and delivery of the People and Purpose strategy to internal clients in the region. High quality support and delivery over the full HR Employee Lifecycle, creating a distinctive and consistent Talent and Employee Experience across the region/s.

Qualifications

Qualifications & Experience

Required

• National Diploma in relevant function and studying towards degree

• 3 years’ working experience within the relevant function

Preferred

• Degree

• 2 years’ at Junior Consultant level within the function

Additional Information

Key Competencies Required:

Strategic Impact

• Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives

Client Impact: External/Internal

• Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks

Operational Effectiveness

• Raises areas of concern related to own/team delivery of service for discussion and resolution

Development/Growth of the Team

• Cultivates ability to give effective development feedback both upwards and to peers

Budgets/Profitability

Effective use of time, equipment and resources

 

Differentiators for this specific role

Operational Effectiveness

• Support over all standard processes, including hires, exits, reporting, bi/annual reviews, compensation/bonus processes, talent and business reviews and talent boards, data integrity, governance and analytics excellence, transfers, maternity, job descriptions/grading, etc.

• Contractor / flexible workforce management

• Compilation/amendments of Job Descriptions to support Talent Acquisition in their recruitment process,

• Collaboration with the reward team for grading of Job descriptions where applicable

• Collaboration with Talent Acquisition to ensure the finalization of EE Deviations where applicable.

• Review of recruitment packs to ensure that all due diligence/governance aspects are complied with,

• Logistic arrangements for on boarding for business specific induction and support with virtual/in-site onboarding presentations.

• Management of the probation process

• Ensure high quality and timeous payroll input is provided to the relevant administrators for the various aspects of the HR Lifecycle (e.g. new hires, terminations, maternity, unpaid leave etc)

Employee Relations:

Support the HRM in the execution of:

• Misconduct Matters: Investigatory sessions & minutes of meetings.

• Collaboration with RIL to provide business with appropriate Talent Recommendations.

• Independent management of routine non-complex matters

Performance Management:

• Administration of GPE system including all reporting and the uploading and mapping of KPC’s. Resolution of GPE technical enquiries.

• Train new hires and provide refresher training to existing employees on the GPE system

• Support the HRM in the embedding and full adoption of the GPE. In addition to support the HRM in the execution of Business and Talent Reviews and Talent Boards.

• Support to business in their facilitation of all performance management matters

• Management and support of the Audit Trainee Etracs system and processes and the monitoring and compliance of the SAICA Training Regulations

Projects

• Support to the HRM in the execution of HR related projects as required by the service lines/regions.

 

 

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life

Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

 

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems: Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

 

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

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Job Description

Main purpose of Job

Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SLA, TOA controls and processes and specific project/s you, as the agent, may be allocated to. 

Key Performance Areas:

1.    Strategic Impact

• Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area

• Positive impact on broader team

2.    External/ Internal Client Impact

• Performs a variety of inter-related tasks that impact on the efficient delivery of the team to the client (internal / external)

• Produces timeous and accurate work in support of the broader team’s delivery

• Raises issues promptly that may impact broader delivery

• Work is accurate and on time

3.    Operational Effectiveness

•  Maintains close focus on timelines and accuracy ensuring quality of delivery of the role

•  Mitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with TOA and firm controls, policies and procedures

• Provides wrap-up reports to superior

• Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved

• Quality outputs that meet deadlines

• Accuracy negates risk of output 

• Quality reporting

• Business requirements are achieved

4.    Development/ Growth of Team (Detail applicable to role)

•  Actively works to address identified development areas

•  Visible attention to own development

5.    Budgets/ Profitability

•  Effectively uses time, equipment and resources  

• Accuracy of financial records

6.    Specialiased Competencies

• Provides inbound telephonic services to client’s subject to the requirements of the TOA procedures, systems, and client SLA’s.

•  Adherence to all relevant legislation, e.g. PDA/POPI and TOA controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to TOA and its clients

• Ensure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and TOA processes

• Matters escalated and guidance sought where necessary

•  Effective and accurate provision of feedback to callers as required

•  Accurate timeous and professional support with ad-hoc TOA projects as required and directed

•  Accuracy and quality of translations received within SLA and in accordance with TOA processes and associated requirements

 

Qualifications

Minimum Qualification

Matric

Desired Qualification

3 Year Diploma, preferably Forensic and or Call Centre based qualification

Minimum Experience

2 - 3 years working experience in a customer services orientated position is a prerequisite for this position. An excellent command, i.e. 100 % fluency Zulu, Xhosa and English is a necessity

Desired Experience

2 - 3 years working experience, preferably in a contact centre would be an advantage

All official ethnic languages of South Africa are offered.   Fluency in any other SA official ethnic language or foreign language would be preferred and would be an advantage

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Job Description

Main purpose of Job

Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SLA, TOA controls and processes and specific project/s you, as the agent, may be allocated to. 

Key Performance Areas:

1.    Strategic Impact

• Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area

• Positive impact on broader team

2.    External/ Internal Client Impact

• Performs a variety of inter-related tasks that impact on the efficient delivery of the team to the client (internal / external)

• Produces timeous and accurate work in support of the broader team’s delivery

• Raises issues promptly that may impact broader delivery

• Work is accurate and on time

3.    Operational Effectiveness

•  Maintains close focus on timelines and accuracy ensuring quality of delivery of the role

•  Mitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with TOA and firm controls, policies and procedures

• Provides wrap-up reports to superior

• Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved

• Quality outputs that meet deadlines

• Accuracy negates risk of output 

• Quality reporting

• Business requirements are achieved

4.    Development/ Growth of Team (Detail applicable to role)

•  Actively works to address identified development areas

•  Visible attention to own development

5.    Budgets/ Profitability

•  Effectively uses time, equipment and resources  

• Accuracy of financial records

6.    Specialiased Competencies

• Provides inbound telephonic services to client’s subject to the requirements of the TOA procedures, systems, and client SLA’s.

•  Adherence to all relevant legislation, e.g. PDA/POPI and TOA controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to TOA and its clients

• Ensure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and TOA processes

• Matters escalated and guidance sought where necessary

•  Effective and accurate provision of feedback to callers as required

•  Accurate timeous and professional support with ad-hoc TOA projects as required and directed

•  Accuracy and quality of translations received within SLA and in accordance with TOA processes and associated requirements

 

Qualifications

Minimum Qualification

• Matric

Desired Qualification

• 3 Year Diploma, preferably Forensic and or Call Centre based qualification

Minimum Experience

• 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position. An excellent command, i.e. 100 % fluency English and Afrikaans is a necessity

Desired Experience

• 2 - 3 years working experience, preferably in a contact centre would be an advantage
• All official ethnic languages of South Africa are offered.   Fluency in any other SA official ethnic language or foreign language would be preferred and would be an advantage

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Main Purpose of Job

• To manage the team/s within sphere of responsibility in the effective delivery of services to the business.

• Provide specialist technical support for the SAP Products, and ensure that there are no technical issues with the ERP Solutions.

• Ensure business is not impacted by any downtime on technical solution

• Responsible for the Technical and Integration support tasks of the SAP modules to ensure that all tickets logged to SAP are resolved.

Job Description

Technical Competencies (order of importance)

• Systems Architecture and Design

• Database Design Methodology

• Web services, REST, SOAP

• Javascript, JSON

• SAP cloud platform integration

• Groovyscript

• SAP BTP

• SAP In App Extensibility

• AWS Cloud

• SAP Robotics

• SAP UI5

• ABAP

• SAP Side by Side Extensibility

• Postman

• Microsoft Azure

• SQL

• SSIS

• XML

• .NET development (C#)

Key Performance Area

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s

• Manages the implementation of the strategic imperatives in line with service area strategy relating to:

→ Implementation of change initiatives within designated area/s

→ Management of the implementation of plan on a day-to-day basis with team

→ Monitoring skills level in team relating to required outputs, assisting as necessary

→ Clear and regular communication with superior and team on implementation status

• Supports own Service Line leadership in carrying out EXCO mandate

• Builds professional relationships within service line/s  to understand business needs in area/s of responsibility

• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Department

• Manages expenditure within team and ensures time and expenses are submitted

Differentiators for this specific role:

Management of all Incidents logged:

• Ensure all user calls are resolved within the SLA

• Reviews daily/weekly call reports for incidents logged with SAP

• Follows up with both SAP and business teams on the progress of the calls

• Organise weekly meetings with the SAP Preferred Care Success manager and lead the discussions and discuss resolution of issues and action points  

Management of Customer Influence:

• Ensuring that all business requests are logged onto the SAP Community portal

• Request development of items through the SAP incident portal and SAP will deliver on these

• Review Maintenance schedules for all SAP Products

Network performance management:

• Work with NCIS teams to understand where performance issues are and work as a team to resolve them.

• Analyse Network usage reports

Resolution of Integration issues

• Monitor all batch jobs and programs to determine whether successful or not and resolve issues

• Develop new integration requirements Testing

• Providing technical and functional expertise across the firm for all business units and all regions (12) to the Business Process Owners (Level P6) and above

• Resolve troubleshooting user problems  and provide solutions

• Interact with consultants of other modules within the SAP ERP CoE team (internal team) to ensure that all items are logged and any issues are resolved within SAP Integration and downstream applications

• Providing Consultancy advice regarding Integration stream  to the ATS Enterprise Architect and other Internal ATS departments like CAD (Application Development team)

• Perform root cause analysis both on iFlows and SSIS packages for downstream systems

Manage Testing for Projects, Change requests

• Develop Test Plans with the Functional ERP CoE team on the test tool to enable improved regression testing and faster turnaround

• Perform  User Acceptance testing

• Liaising with SAP and Deloitte Business on issues and queries

• Resolve UAT queries

• Perform adhoc detailed testing – SAP /windows upgrades and other technology or SAP enhancement packs

• Manage testing of business users and setting up of user acceptance testing workshops and collation of results

• Sign off Test Results

• Conducting Integration testing with other Modules

• Working closely with testers to execute test scripts and obtain business buy-in

• Approving change to move to Production Environment

Change Project Management

• Co-ordinate project change for production

• Ensuring all 1/4ly releases are performed as scheduled and teams have reviewed the documentation

• Ensuring all governance has been adhered to and compliance to the release policy and procedures

• Export and import – extensibility

• Manage the Technical Architectures

• Log Tickets into Q system - Expert Config

• Manage the SCP and Integration and take ownership on all new items

Business process management

• Conduct and Facilitate Business requirement workshops with the Deloitte Business and document the Business requirements on Specification document

• Co-ordinate all Enhancements and Change requests to the SAP System

• Reviewing existing processes or efficiencies and proactively propose changes to business processes (To-Be)

• Obtain user sign off for Blue print documentation

• Produce Month End check lists and resolve all Month End issues identified

• Manage all backlog items from business to ensure that they are developed by SAP team and on the SAP Roadmap

 

Qualifications

Minimum Qualifications

Degree (3 years) or National Diploma in IT related course

Desired Qualifications

Postgraduate qualification + SAP certification in the respective Process Area

Minimum Experience

At least five years IT/Functional experience and 3 years Functional SAP knowledge in at least 1 key module of SAP ERP such as Finance, Procurement, HR or Engagement Management.  Knowledge in the specific Process Area

Experience of implementing a specific SAP Module

Experience in leading a team and understanding of technical issues and Development languages

Desired Experience

At least 6 years IT/business experience, 4 years working knowledge on a SAP ERP solution.

Worked in a leadership role and management of people

Ability to lead workshops and conduct presentations to Management and Business leads

Knowledge of development language and technical skillset in Integration landscape

Additional Information

Data Quality and Governance Facilitation

•    Conduct adhoc data quality audits on specific areas
•    Notification of issues to the SAP BPO for rectification
•    Conduct Monthly checks on all aspects of data – Number of Expense claims not paid
•    Review of Error logs and recommendations
•    Notification of issues to the SAP Solution Manager
•    Produce audit reports on non-compliance with proposed recommendations to ERP Solution Forum
•    Ensure all batch jobs for integration are successful and data integrity is maintained 
•    

Implementation of Projects and Change requests

•    Advising the business on alternative solutions for their business in terms of new scope items released from SAP Cloud to enhance business process efficiencies. 
•    Conducting/facilitate Workshops with the business and other ATS ERP CoE team to understand requirements and what should be released to the rest of the firm on the Cloud Platform 
•    Documentation of Business requirements from all service lines in 12 countries to ensure business is enabled.
•    Obtaining development quotes from AMS or Consulting Project team to assist with any development work if there are no skills in house. 
•    Presenting options to Business Process Owners
•    Acting as a Subject Matter Expert on Integration and SAP Architect and Change Control process
•    Acting as a Project Manager on the Request or smaller projects (operational level)
•    Implement Business Solutions
•    Coordinating change management process during the development phase.
•    Consulting and facilitating different groups (user groups, AMS Functional consultants and AMS development teams),

Present new ideas and Innovation to the business

• Perform research on Google SAP Help for new items on roadmap

• Attend Special Interest Groups, SAP seminars and conferences

• Conduct research with other companies and market leaders

• Influencing the Core Finance business to change processes and adapt to best practise based on the Release of New Scope Items from SAP to enhance efficiencies. This is presented to the Business Process Owners and Africa CFO.

• Developing Decision documents for Business Process Owners on specific new scope items and other additional functionality within the system.

Management of SAP module Strategy and Architecture

• Assist in the documentation and review of the Integration and Authorisations Strategy of the SAP landscape with a Tactical plan & Architecture defined for all domains and applications.

• Update and maintain the SAP Solution Architecture for specific SAP module to show all Inputs and Outputs and other touch points

• Influencing outcomes of Month End Checks by understanding and documentation of all Batch jobs and technical integration points to other applications

• Documenting all Data Flows of Master data

• Keeping the SAP Architecture up to date with the BSASI team.

• Performing research into SAP roadmaps and trends by using research tools and internet and SAP documentation.

• Management of the overall SAP Architecture and ensure that it is kept up to date

 Testing and Adherence to Change Control Process (CAB)

• Perform Unit testing of forms, integration, Deloitte customisations and data migration.

• Ensure all test scripts are appended to any Change Control Item

• Log all change controls to CAB with all documentation (Any changes on PRD need to be adhered to )

• Attends weekly change control review board sessions

Scope Items and Maintenance schedules

• Management of New scope items that are released by SAP into the cloud platform and to work with business to enable the scope item. This is for all areas namely, Finance, procurement, HR, Project Services, reporting, budgeting and Forecasting

• Assist Functional team in the review of the scope items and whether Deloitte should implement

• Technical scope items and changes

• SAP Roadmap understanding and updates to other team members

• Management of New releases,  concur/SF/SAP S4/HANA

• New release management and ownership of Maintenance schedules and down time and releases for S4, Concur, SF  and SAP BW,  SAC

• Management of all Backlog items and items from Business that are tracked on a Backlog tracker and is updated after workshops with the business on improved ways of doing things.

Integration Specialist and Technical developer

• Monitoring of all SAP Cloud products

• Development of new functionality which is defined by the business and would be classified as Customisations as specific development for Deloitte

• Applying upgrades to all SAP Cloud Products and others

1. Oanda

2. Blackline

3. All cloud based systems

• S4

• SF

• Concur

• SAC

• SAP BW

1. Integration down to EDF

2. SAP Cloud Connector

3. SAP Identity provider

4. SAP Data Services

5. AWS knowledge

• Understanding of MFA and firewall rules

• Development work for Integration which is the integration between SF and S4, Concur and SF, Concur and S4, S4 and SAP BW,  SF to all downstream systems,  S4 to all downstream systems – These downstream applications are other Deloitte applications like Deloitte Impact, eKPC, Phoenix

• Development work for Forms etc. and management of Integration layer

• Develop Business Customisations

• Develop simple Enhancements like addition of extra fields – use of BADI’s

• Work on System to develop custom integration code

• Develop programs and logic in the technical cloud platform

Security Compliance

• Management of SSO(Single Sign on) to ensure that the Identity Services is activated and working correctly

• Management of AD integration

• Management of MFA compliance

• Management of the SAP Cloud Identity Platform across SF and SAP S4

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life

Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

 

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems: Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

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Job Description

Main Purpose of Job

• Responsible for the overall service delivery and operations of payroll and business advances analytical and transactional services to Deloitte and customers.

• Partners with Finance Service Lines and CoEs to ensure integration and efficiency of processes and programmes that drive and support the services offered by the team.

Key Performance Areas

Strategic Impact

• Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives

• Supports management in the implementation of change initiatives as directed

• Develops relationships with peer group in the client business to understand their business

• Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client

Client Impact: External / Internal

• Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks

• Proactively consults with senior/s on issues arising that may impact the broader deliverables of the team to clients

• Provides research output relating to thought leadership / technical matters on request from line management

Operational Effectiveness

• Raises areas of concern related to own/team delivery of service for discussion and resolution

• With minimal supervision, completes designated tasks for review by line, ensuring deadlines are met

• Provides line manager and team with detailed reporting on status of deliverables on a regular basis

• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes

• Checks work for accuracy and professional presentation prior to submission for review

Development/Growth of Team

• Cultivates ability to give effective development feedback both upwards and to peers

• Actively works to address identified development areas

• Assists junior staff with day-to-day issues

Budgets / Profitability

• Effective use of time, equipment and resources

 

Differentiators for this specific role

Payroll

• Capturing payroll adjustments from error reports

• Reconciling payroll payment requisitions

• Managing staff cost codes (employee names, employee codes and employee cost centers for the current and previous month)

• Preparing payroll journals

• Posting payroll journals to the General Ledger

• Preparing Financial Manager reports and send it out to business

• Completes balance sheet recons for payroll related accounts and follows up on any reconciling items,

• Perform reconciliation between source system payroll reports and SAP after posting of the payroll journal

• Timeously inform payroll processing of any issues

• Ensure accurate accounting of payroll in the general ledger

• Follow up with treasury and/or accounts payable to ensure timeous payment of salary and other related payments, such as taxes and other staff deductions and firm contributions

Governance

• Communicates and updates the Payroll Manager on Country/ Regional Payroll movements

• Attends Africa-wide SSC: Payroll team meetings and training

• Complies with standardised processes and controls implemented by the SSC

Qualifications

Minimum Qualifications

• Degree (Finance / Accounting)

Desired Qualifications

• Postgraduate qualification in Finance / Accounting

Minimum Experience

• 4 years in finance

Desired Experience

• 5 years in finance with previous payroll experience

Additional Information

Technical competencies

Technical

• Skilled in field with sound industry and business knowledge

• Demonstrated leadership skills

• Experienced in communication and implementation of strategy

• Proven ability to manage and execute projects

• Experienced in development and delivery of professional presentations

• Good report writing skills

• Good financial knowledge

 

Behavioural

• Excellent communication skills, both written and verbal

• Effective interpersonal and relationship building skills

• Good mentorship and coaching ability with desire to develop self and others

• Strong client delivery focus

• Adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Effective problem solving ability

• Excellent business acumen

 

Leadership Capabilities

Living our Purpose- Acts as a role model and inspires others to embrace and live our purpose and values

Competitive Edge- Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement

Influence- Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact

Performance drive- Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders

Strategic direction- Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders

Talent development- Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams

Inspirational leadership- Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams

 

Professional Capabilities

Knows the business and industry- Knows how member firm business works and keeps up to date on industry activities, marketplace trends and leading practices

Manages results- Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects- Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems- Identifies and solves problems objectively using analysis, experience and judgment

Manages Quality & Risk- Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages Ambiguity- Is adaptive and flexible in the face of change and ambiguity