Job Opportunities at Nedbank

Job Purpose

To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.

• Conduct service related workshops and training interventions to improve customer service.

• Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.

• Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.

• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.

• Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.

• Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.

• Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place.

• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.

• Monitor budget to ensure no overspend on marketing and sales within the region.

• Improve branch profitability through driving net new to franchise acquisition.

• Drive activation and entrench sales to improve revenue generating accounts.

• Focus on portfolio tilt and drive relevant products to increase revenue.

• Plan and implement local area marketing activities.

• Identify gaps in sales performance and provide training to impacted staff.

• Drive strategic sales levers by observing; coaching and testing for understanding.

• Increase sales by researching market and identifying sales opportunities and ensuring fulfillment.

• Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.

• Improve productivity and participation through daily focus on sales levers.

• Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.

• Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders.

• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• Insurance /Brokerage experience

• DOFA experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

 FAIS Qualification, Regulatory Examination 1 Qualification.

Type of Exposure

• Answering customer questions

• Sharing information in different ways to increase stakeholders understanding

• Communicating complex written information.

• Brainstorming ways of improving a product or situation.

• Challenging the status quo with a view to improving the environment or people's understanding

• Communicating standards to others.

• Coordinating and securing buy-in from internal stakeholders.

• Providing professional advice/opinion

• Using different approaches in new work situations

• Coaching others

Technical / Professional Knowledge

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Nedbank policies and procedures

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Cluster Specific Operational Knowledge

• Credit and risk Knowledge

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Job Purpose

To formulate the Legal Risk Management strategy and set the legal parameters to control; manage and direct the legal function across Nedbank Group to ensure that all Payments & Financial Crime Risks are mitigated.

Job Responsibilities

Engage with stakeholders strategically to become a trusted operational and tactical advisor within Group Legal on Anti-Money Laundering and Financial Crime (AML) and Payments Systems (Payments) legislation. Create a climate of teamwork and enable up skilling of Group Legal staff, improving results for the organisation by encouraging cross functional co-operation and by supporting career progression across Cluster legal teams. Highlight and escalate legal risks across Nedbank. Build and maintain long term relationships with Cluster Heads and Chief Risk Officers. Ensure a relationship of trust is built and maintained and achieve functional objectives. Act and respond with authority on litigation and dispute risks that impact the industry. Ensure adequate budget for delivery of strategy of Group Legal within timelines. Meet changing environment/business needs and targets. Ensure appropriate risks are reported and escalated and that legal risks across Nedbank are accurately measured and accounted for. Track legal fees across Nedbank through accurate reporting to manage legal costs and by ensuring that informed decisions about capacity and outsourcing of Legal work are made. Build internal AML and Payments legal capacity across Clusters. Provide legal advice on AML and Payments through application of professional and industry knowledge and expertise, and by ensuring that the best practice advice and opinions are implemented. Ensure national legal standards and benchmarks are set by serving on professional bodies. Enhance the credibility of Group Legal by providing commercially sound legal counsel to stakeholders and by adequately managing legal risks, while adding value to the business. Ensure outcome of decisions gives Nedbank a competitive advantage. Ensure service excellence by Group Legal.  Implement in-house counsel barometer benchmarks and metrics by adopting and applying international best practice benchmarks in support of business goals. Set and review policy/framework for attorney panel selection by determining relevant expertise

Accountability

The Group Legal Head: Litigation, is accountable to the Group Chief Legal Counsel

Essential Qualification

• Relevant legal degree (e.g. B Proc, LLB)

• Masters and post graduate qualification in law or business (i.e. MBA) is highly advantageous.

Essential Certifications

• Admitted Attorney

Type of Exposure

• Managing a team of managers

• Identifying/select talent

• Managing business risks

• Communicating complex information in writing and verbally

• Negotiating settlements

• Litigating

• Managing legal risks

• Making financial decisions/

• Representing the company in Industry related forums

• Establishing and maintaining collaborative relationships with peers / managers

Minimum Experience Level

• Admitted Attorney with a minimum 10-15 years’ experience working as a legal advisor in financial services of which at least 8 years must have been managing a legal function, minimum 5 years’ experience as a practicing attorney/Advocate

• Experience in or exposure to dealing at senior level.

• Proven experience building and managing large teams with a demonstrable track record of effective performance

Additional Experience

• Advising a financial institution on anti-money laundering and financial crimes legislation

• Advising a financial institution on the South African Payments System and legislation related thereto

• Worked in a law firm or practiced as an advocate.

• Implementing a strategic plan

• Developing a stakeholder management grid for the business

• Developing resource plans to execute functional strategies

• Developing succession plans

• Formulating and implementing communication strategies to cascade functional strategies

• Conducting benchmarking exercises to identify improvement opportunities

• Managing conflict situations

• Networking and Building key relationships

• Managing a team of people

• Managing legal risks

• Litigating

• Negotiating settlements

• Identifying/select talent

• Developing a divisional strategy plan

• Modelling and encourage a corporate culture

Technical / Professional Knowledge

• Capacity planning

• Change management

• Communication Strategies

• Diversity management

• Governance, Risk and Controls

• Legal Risk and practice management

• Legal Risk Methodology

• Litigation and dispute practice

• Relevant regulatory knowledge

• Reputational risk management

• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships

• Earning Trust

• Communication

• Continuous Learning

• Customer Focus

• Building talent

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Job Purpose

To provide data management services for the client data domain that spans more than one cluster. Ensure a complete view of client data throughout the organisation and inform and implement the decisions of the data governance council.

This is a Junior to Mid level role. All references to "manager/management" refers to Management of Data.

Job Responsibilities

•Engage with stakeholders to obtain an understanding of their data quality practices to contract, manage and meet expectations.
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of data quality objectives.
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices.
• Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups.
• Collaborate and maintain relationships internally by communicating business requirements and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders.
• Participate in Nedbank Culture building initiatives (e.g. Barrett Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (eg.
•Social responsibility, Nedbank Green Strategy).
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
• Responsible for implementing a wide range of data management services on client data as required.
• Identifies client data quality concerns, conducts root cause analysis and provides feedback to the data governance council and data management competency centres of excellence.
• Be consulted for input on, and be informed of, all data management services as they relate to client data.
•Provide input into, and advice on the alignment between data quality and Nedbank clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies.
•Provide input, related to data quality deliverables, into the Group Operational Risk Management (GORM) budget in line with Finance requirements and business plans.
• Contract deliverables, services and pricing with Nedbank clusters and agree transfer pricing allocation to clusters.
• Utilise budget allocation effectively by implementing enhancements to data governance practices and improve efficiencies for the benefit of stakeholders.
•Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
• Ensure all personal development plan activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities.
• Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelors Degree

Essential Certifications

• DAMA certified data management professional (CDMP) or similar data management certification

Preferred Certifications

Type of Exposure

• Data Analytics

• Managing conflict situations

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Interacting with diverse people

• Interacting with regulatory and industry bodies

• Sharing information in different ways to increase clients understanding

• Change Management

• Communicating complex information orally and in writing

• Conducting gap analysis

• Using different approaches in new and complex work situations of a strategic plan

Minimum Experience Level

3 - 5 years experience in data and / or information technology risk management and governance 

Technical / Professional Knowledge

• Nedbank policies and procedures

• Relevant regulatory, compliance and risk legislation

• Industry trends

• Business Acumen

• Relevant software and systems knowledge

• Banking knowledge

• Research methodology

• Principles of financial management

• Governance, Risk and Controls

• Operational risk management

Behavioural Competencies

• Adaptability

• Building Partnerships

• Communication

• Decision Making

• Stress Tolerance

• Technical/Professional Knowledge and Skills

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Job Purpose

To be the Technical accounting lead in the IFRS17 implementation project for three insurance companies within Nedbank Insurance.

Job Responsibilities

• Develop a thorough understanding of the IFRS17 from an accounting perspective through conducting and documentiong research.

• Provide technical application and interpretation of IFRS17 accounting standards to the IFRS Project Team and the business.

• Maintain an understanding of key business activities in order to provide such technical accounting support.

• Collaborate regularly with the Corporate Actuarial team on the IFRS17 project team.

• Understanding the new IFRS17 requirements and clearly and timeously communicate such requirements to the IFRS17 Project Team, the Corporate Actuarial Team, the Finance Team and Cluster Reporting and other relevant stakeholders.

• Keep an abreast of any new pronouncements from the IASB new pronouncements to remaining up to date with any changes to the financial reporting standards that directly impacts the Nedbank Insurance business.

• Be an active full-time participating member of the IFRS17 project team and deliver on tasks committed.

• Understand and document exisiting Finance processes and map out future to-be processes to assist with the successful implementation of IFRS17.

• Be an active full time participating member of the IFRS17 software implementation project.

• Present progress on the project for allocated workstreams to the IFRS17 Steering Committee every 2 months.

• Communicate the impact on the business planning process and reporting processes as a result of the changes effected by IFRS17.

• Provide training and updates on the project progress to the Finance Manco on the IFRS17 on a monthly basis.

• Attend relevant IFRS17 training sessions and workshops to keep abreast of developments.

• Determing the new SAP chart of accounts for IFRS17 in conjunction with the implementation of IFRS17 software.

• Determinng the new expense allocation for IFRS17 purposes.

People Specification

Essential Qualification

CA(SA)

Essential Certifications

• SAICA

Type of Exposure

• Checking accuracy of reports and rec

• Analysing and interpreting quantitative and qualitative data Working with a group to identify alternative solutions to a problem

• Sharing information in different ways to increase internal stakeholders understanding

• Communicating internally and external

• Tracking cost against a budget

• Drafting reports

• Communicating internally. Managing customer expectations Working in a team

• Working in a fast-paced environment; meeting deadlines

• Working with spreadsheets

• Interacting with diverse people and cross-functional groups

Minimum Experience Level

• 5- 6 years in financial management preferably in the financial services industry.

• Experience in IFRS17 is non-negotiable

• CA(SA) - non:negotiable

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Cluster specific operations

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Microsoft Excel

• Microsoft Powerpoint

Behavioural Competencies

• Building Customer Loyalty

• Communication

• Decision Making

• Initiating Action

• Managing Work

• Quality Orientation

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Job Purpose

We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the acquisition of new POS device merchants amongst businesses in the greater Pietermaritzburg Area and grow market share of acquiring. Protect our existing merchant client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.

• Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.

• Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.

• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.

• Build sound professional relationships with all stakeholders through regular communication and feedback sessions.

• Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.

• Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.

• Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.

• Monitor; track and control operational expenses to ensure that business results are delivered.

• Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma in Sales or Marketing

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience

• Exposure to selling Card Acquiring Solutions to Corporate

• Extensive Cold Calling Experience (Hunter Mentality)

• 2 years or more Relationship Management Experience

Behavioural Competencies

• Customer Focus

• Delivering High-Impact Presentations

• Building partnerships

• High-Impact Communication

• Planning and Organizing

• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Banking procedures

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Principles of financial management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Research methodology

• Decision-making process

• Cluster Specific Operational Knowledge

Type of Exposure

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Drafting reports

• Sharing information in different ways to increase stakeholders understanding.

• Brainstorming ways of improving a product or situation

• Identifying trends

• Challenging the status quo with a view to improving the environment or peoples understanding

• Coordinating and securing buy-in from internal stakeholders

• Communicating job requirements and performance standards to others

• Using different approaches in new work situations business proposals

• Conducting a needs analysis

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Job Purpose

We are looking for DM Business Manager to sell, service and manage the Nedbank Debtor Management (NDM) Portfolio in line with Nedbank's Relationship Banking Channel strategy and agreed targets. The debtor management suite of products would include Invoice Discounting; Factoring; Cash Solutions/Single invoice discounting; Export Factoring and Trade Finance.

Job Responsibilities

• Grow the Nedbank Debtor Management  book in line with budgets by building and maintaining client relationships
• Source new business by presenting Nedbank Debtor Management product opportunities to clients. (Invoice Discounting; Factoring; Cash Solutions/Single invoice discounting; Export Factoring and Trade Finance)
• Provide product expertise by delivering Nedbank Debtor Management solutions in line with Relationship Banking Channel strategy and budget
• Build and maintain client relationships through the undertaking of independent and dual visits with bankers based on client needs and related situations
• Build relationships with internal/external stakeholders by contributing to structured information sharing meetings
• Identify opportunities by collaborating with Relationship Banking Channel according to strategy
• Manage and monitor onboarding of new clients
• Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are met
• Ensure client expectations are met by liaising with regional and product teams. Monitor/manage outputs as per service level agreements to internal and external stakeholders.
• Collaboration with operations/audit within Debtor Management.
• Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B Com Degree with Finance

Minimum Experience Level

• 5 years experience in Sales/Relationship Management

Behavioural Competencies

• Building Partnerships

• Earning Trust

• Communication

• Customer Focus

• Business Acumen

• Planning and Organizing

Technical / Professional Knowledge

• Business administration and management

• Business terms and definitions

• Change management

• Financial Accounting Principles

• Governance, Risk and Controls

• Principles of project management

• Relevant Nedbank product knowledge

• Relevant regulatory knowledge

• Talent management

• Management information and reporting principles, tools and mechanisms

Type of Exposure

• Developing succession plans

• Formulating and implementing communication strategies to cascade functional strategies

• Conducting benchmarking exercise to investigate improvement opportunities

• Executing major organisational change

• Contribute to developing a divisional strategy plan

• Establishing and maintaining collaborative relationships with peers / subordinates / managers

• Developing resource plans to execute functional strategies

• Developing a client service delivery plan

• Making financial decisions

• Managing business risks

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Job Purpose

To manage:

• The end-to-end management and administration of allocated supplier relationships.

• The provision of technical assistance / support to Risk Advisor's (Brokers) in respect of all things' insurance.

• Product and solution design, development and oversight.

• Policy management systems and process management / oversight.

Job Responsibilities

• Management and administration of suppliers: Maximise synergies between Nedbank Insurance and approved suppliers. Arbitration and problem solving. Monthly performance and operational reviews (including SLA monitoring). Management and oversight of supplier service levels. Manage supplier governance and oversight audits - primarily relating to Insourced activities (Binders, Outsourced agreements etc.)

• Management of Product Panel (Suppliers): Appointment of new suppliers and the addition of new products when required and in accordance with the Nedbank Insurance onboarding process. Monitor and evaluate 'panel' suppliers and products ensuring that same remains relevant. Bespoke products and services - product design, development, and implementation; product upgrade, design relating to existing bespoke products and services.

• Technical support and assistance: Assist and support Risk Advisors (Brokers) in terms of cover structuring and supplier selection, complex placements, cover / terms / rates negotians with suppliers. Assistance in structuring new business / renewal presentation.

• Training: when called upon by the Nedbank Insurance training department to assist, presentation of training, design and development of product training material in terms of bespoke products.

• Claims: Assistance with claims, review of cover vs loss / damage event. Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

AIISA / FIISA and / or

B.Degree

Essential Certifications

• FAIS Regulatory Examination 1 qualification

• FAIS representative and preferably a Key Individual

Preferred Certifications

Type of Exposure

• Built a high performance culture

• Built and maintained stakeholder relationships

• Designed Workforce Planning Solutions

• Developed and Implemented Communications Strategy

• Established regulatory monitoring)

• Improved Processes and Culture

• Manage internal process

• Managed Transformation & Innovation

• Managed Governance

• Managed Process Results

• Managed Relationships

• Managed Self and Team

• Managed budget

Minimum Experience Level

Minimum 10 years' experience with at least 8 years in commercial / corporate segments (Short Term Insurance)

Technical / Professional Knowledge

• Budgeting

• Business administration and management

• Business principles

• Business terms and definitions

• Change management

• Client service management

• Client service principles

• Communication Strategies

• Consumer behaviour

• Diversity management

• Employee training/development

• Financial Accounting Principles

• Governance, Risk and Controls

• Operations planning

• Organisational systems

• Principles of project management

• Relevant regulatory knowledge

• Service level agreements

• Staff resource planning

• Strategic planning

• Business writing skills

Behavioural Competencies

• Aligning Performance for Success

• Building Partnerships

• Communication

• Influencing

• Guiding Team Success

• Driving for Results