Job Vacancies at Adapt IT Holdings

Job description

Primary Responsibilities for the Role

Repair Process

• Make sure spares units are available for Van stock
• Make sure all equipment we hold we create refurbished options
• Repair all out-of-warranty equipment
• Make sure warranty equipment is tested before creating a Job Card
• Make sure to troubleshoot and Log cases with our Suppliers
• Make sure to test all repaired equipment from Our suppliers
• Complete all Oracle hardware courses available and stay current with Oracle versions

Refurbishment Process

•  Meet with the Micros Hardware Manager to be briefed on any special requirements.
• Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.   
• Field Technician must sign for all equipment
• Work with stock controllers and PM to complete Scheduled Refurbishments
• Field Technician will test all the equipment and submit the details to PM for quoting

Support Assistance

• Micros Field Technician is required to support the products assigned to him/her.
• Clients on ‘Stop Support’ are not to be supported without authorization by Management.
• All support calls are to be logged on the in-house call logging system according to the Micros logging standards.
• Micros Field Technician is to be aware of escalation procedures as communicated from time to time.  Escalation procedures may vary for corporate accounts.
• All logged calls are to be updated daily
• Ensure timely resolution or assignment of call within the Micros SLA commitments
• Be responsible for interaction with customers via email, telephone, fax, Bomgar, etc.  Research and test problems to confirm, isolate and identify what caused the problem and solutions.  When unable to resolve problems, escalate to the correct channels.
• Maintain all documentation required by Micros SA. Assist with implementing, testing and writing any documentation that may be required.
• Ensure that ALL equipment is checked in and out and properly maintained
• Make sure the support process is fully understood

Minimum requirements

Minimum Qualification and Experience Requirements

• Grade 12 National Senior Certificate
• A N Server qualification advantageous
• Minimum 3 years’ experience in Information Technology

Desired Skills and Qualities

• Technical ability
• Good problem-solving skills
• Technical ability on repairing electronics
• Good administration skills
• Attention to detail
• Work well under pressure

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Job description

• Adapt IT EPM is a division of Adapt IT Group and require a graduate  Business Analyst to be part of the Retention team. 
• Adapt IT EPM developed software solution offerings to multi-industry clients. 
• The Business Analyst will perform various tasks to assist the internal stakeholders to improve the current business processes as well as ongoing review for existing and new software solution development.  
• Strong analytical skills will be required.

Minimum requirements

Required Experience:

• Business Analyst diploma or certification.
• Competency in Microsoft applications including Visio, Word, Excel, Powerpoint & Outlook

High Beneficial skills: 

• Analysis of data and interpretation of data output including reporting
• Fundamental analytical and conceptual thinking skills

Communication & Ownership Skills: 

• Provide prompt and accurate feedback to relevant stakeholders
• Document and update knowledge base, driving a learning culture and equipping the broader team for success.
• Communicate effectively with managers, developers, and other stakeholders

Qualifications:

• Relevant tertiary qualification in Business Analysis

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Job description

• To provide telephonic / remote / onsite support for all Micros products.
• Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
• To ensure accurate and timely updates of logged support issues one the in-house call logging system.
• To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
• To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects.
• Be responsible for interaction with customers via email, telephone etc.
• Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
• Maintain all documentation required by Micros.
• Assist with the occasional implementing, testing, and writing of any documentation that may be required.
• Test and troubleshoot new versions prior to release.
• To employ sound decision making when dealing with customer support issues such as escalation, resolve customer issues in the most efficient manner, and in the shortest possible time.
• To always maintain effective communication with our customers, through a planned program of scheduled telephonic conversations and meetings.
• Inform the relevant account managers of support/maintenance issues regarding their clients.
• Attend any relevant training course which is set to improve knowledge on the company’s or associated applications.
• Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
• Collaborating extensively with peers and other teams to drive problem resolution and contribute to growing the knowledge.
• Logging and managing support cases with 3rd parties.
• Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.
• Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.
• Scheduled patch installs.
• Support issues with regards to new database role outs.
• Ensure that cases are updated, and SLA is kept on the cases owned by the individual.

Minimum requirements

Minimum Qualification and Experience Requirements

• Matric / Grade 12 / Equivalent
• Micros experience essential.
• IT related knowledge (A Core and N Core Added advantage).
• Excellent Database Skills.
• Minimum 1 year experience within restaurant industry. 
• Good understanding of Microsoft products (Windows, Office).
• Driver’s license.

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Job description

Responsibilities

• Understand and effectively presents and delivers presentations on the suite Oracle Hospitality products,
• features, and benefits to new and prospective clients as well as internal clients to promote sales and
• product development.
• Install, maintain, and troubleshoot solutions at Customer sites.
• Provide Professional training and knowledge transfer to clients according to the scope
• Actively supports the customer in all aspects through to case resolution, keeping the customer informed
• and updated throughout life of the case.
• Maintains historical records by documenting hardware and software changes and revisions
• Contributes to team effort by accomplishing related results as needed.
• Comply with support schedule adherence to ensure overall service level targets are achieved

Minimum requirements

Qualifications and Experience

• University Degree in Hospitality Field or similar
• At least 1 year of relevant working experience
• Proficiency in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook)
• Requirements and skills
• Proven knowledge in Oracle Hospitality Property Management System (PMS) products (Opera PMS and
• Opera Cloud)
• Good knowledge in OS and software deployment
• Demonstrate strong analytical, troubleshooting, and problem-solving skills.
• Exercise strong communication, organizational and customer service skills.
• Able to work effectively with internal & external customers at all levels.
• Quick learner
• Driving License
• Results focus-oriented
• Capable to work under pressure
• Team player, dynamic and energetic
• Time management and interpersonal skills

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Job description

Primary Responsibilities for the Role

• Investigate incidents relating to systems, within the scope of control and assign to other departments where necessary.
• Continuous communication with originators of incidents with regards to their status and activity.
• Perform reconciliations for the subsystem in the scope of control
• Recommend corrective actions after investigation.
• Participate in internal audits.
• Provide client support on the use of the ITS Integrator systems as per maintenance and service level agreements (SLA).
• Log incidents on the ticketing system in response to customer or internal reports.
• Monitor statutory regulation alignment to the system within scope of control.
• Responsible for the integration between sub-systems allocated to the team and other ITS systems.
•  Compliance to the ISO 9001:2015 Support Procedure
• Adhere to published procedures and standards.
• Maintain records in accordance with published procedures.
• Initiate corrective and preventative action as per standard procedure.
• Monitor effectiveness of corrective and preventative action.

Minimum requirements

Minimum Qualification Experience Required

• Matric relevant qualification (e.g. Business Analysis/Testing Certificate etc.)
• Or 3 years of experience on the related subsystem

CORE COMPETENCIES

KNOWLEDGE

• Intermediate business process knowledge
• Intermediate understanding of business principles
• Intermediate knowledge of statutory legislation
• Identify opportunities to sell systems and services to existing clients
• Intermediate knowledge of the sector
• Intermediate knowledge of the ERP systems function
• Intermediate knowledge of different modules in the various suite of products
• Continuous development of knowledge of software systems within scope of control.
• Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

SKILLS

• Ability to perform medium to complex investigations
• Design & analysis skills
• Research skills
• Mentoring and coaching skills
• Conduct Training and Consulting
• Ability to grasp business practices and recommend alternative solutions
• Intermediate problem-solving ability
• Ability to create, compose and edit written materials
• Agile and adaptable

Payroll

• ED Code definitions, including impact of statutory components i.e. Tax Codes, UIF, Skills, COIDA, GLA Allocation and impact
• Globals and impact including TGP setups vs Basic plus Benefits
• Definition and use of Funds, Tables and their structures, impact on calculations
• TGP Setups vs Basic plus Benefits
• Medical Aid Calculations including Tax Credits, AMTC, Fringe Benefits
• Payroll Postings – where GLA comes from etc. Automated postings vs manual postings
• Salary Calculations – Calc Numbers / Seq Numbers, finalization of salary calcs
• Rollbacks / Re-calcs vs Late Calcs
• SARS Submission process plus understanding and clearing validation errors
• Salary Increases, process followed

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Job description

Primary Responsibilities for the Role

• Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.
• Ensure desktop computers interconnect seamlessly with diverse systems.
• Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Recommend and implement upgrades on systems to ensure longevity.
• Assess functional needs to determine system purchase specifications.
• Identify and repair hardware and network connectivity issues.
• Establish VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.

Minimum requirements

• Grade 12/ Matric Certificate
• CompTIA A or equivalent
• CompTIA N or equivalent
• ITIL Foundation
• MCP or equivalent
• MCSE, MCSA Windows 10, MCSA 365 or equivalent
• 2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.

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Job description

Primary Responsibilities for the Role

Account Management

• Achieve timeous PO capturing on the system for AP to be able to accrue costs incurred in the correct month where an invoice is not yet received;

Invoice Management

• Create quotes/proforma invoices and credit notes in as per requirements;
• Manage trackers for all monthly invoicing and revenue accruals to be raised;
• Manage the month end Invoicing processes as requested;
• Submit Invoices and statements to clients as a monthly task and upon request from customer;
• Provide support to the Cashbook Accountant with posting of all payments received to the correct customer accounts, and allocating to the correct invoices, based on remittance advice received from customers;
• Manage AR ageing, check for unmatched receipts/ misallocation of payments to invoices and liase with Cashbook Accountant on corrections;
• Follow up on outstanding and overdue invoices for payment and escalations to Account Manager, Finance Manager, Divisional Executive, Finance Executive and the COO;
• Provide weekly feedback to the group managers on the outstanding invoices and response from customer.

Minimum requirements

Qualification and Experience Requirements

• Bachelor’s degree in accounting or related (essential).
• Prior working experience an advantage

ATTRIBUTES

Personal Attributes and Qualities

• Sound understanding of accounting and financial reporting principles and practices.
• Analytical mind with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Critical thinker with a high proficiency in math.
• Ability to work independently and as part of a team.
• Excellent report writing, communication and IT skills.
• Advanced competency in Microsoft Office and Accounting software packages.

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Job description

Primary Responsibilities for the Role

Account Management

• Achieve timeous PO capturing on Sage for AP to be able to accrue costs incurred in the correct month where an invoice is not yet received;

Invoice Management

• Create quotes/proforma invoices and credit notes in Sage, as per requirements;
• Manage trackers for all monthly invoicing and revenue accruals to be raised;
• Manage the month end Invoicing processes as requested;
• Submit Invoices and statements to clients as a monthly task and upon request from customer;
• Provide support to the Cashbook Accountant with posting of all payments received to the correct customer accounts, and allocating to the correct invoices, based on remittance advice received from customers;
• Manage AR ageing, check for unmatched receipts/ misallocation of payments to invoices and liase with Cashbook Accountant on corrections;
• Follow up on outstanding and overdue invoices for payment and escalations to Account Manager, Finance Manager, Divisional Executive, Finance Executive and the COO;
• Provide weekly feedback to the group debtors manager on the outstanding invoices and response from customer.

Minimum requirements

Qualification and Experience Requirements

• Bachelor’s degree in accounting or related (essential).
• Prior working experience an advantage

ATTRIBUTES

Personal Attributes and Qualities

• Sound understanding of accounting and financial reporting principles and practices.
• Analytical mind with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the superb organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Critical thinker with a high proficiency in math.
• Ability to work independently and as part of a team.
• Excellent report writing, communication and IT skills.
• Advanced competency in Microsoft Office and Accounting software packages.