Career Opportunities at FNB South Africa

Purpose

• To conduct comprehensive identification of all key operational risks in allocated Business Unit and provide guidance on mitigation to ensure compliance that align to FirstRand operational risk frameworks and policies

Responsibilities

• Control expenditure and identify process improvements to contain and reduce costs
• Participate in planned activities that are appropriate for own development
• Display and encourage an appreciation of teamwork and inclusivity
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Report on critical projects status to contribute to delivery against set timelines
• Prepare and maintain operational risk management documentation and reports, for allocated business units, to identify and track delivery against key risks, mitigating actions, operational risk themes, trends and emerging risks
• Interpret the strategy and implement active risk reduction within the Business Unit
• Ensure comprehensive identification of all key operational risks to safeguard the business within area of responsibility
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Apply established Risk tools to ensure comprehensive risk assessments are conducted for allocated business units and provide guidance on risk mitigation solutions that align to FirstRand operational risk frameworks and policies and drive a combined assurance approach to risk assessment
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

Additional requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Experience and qualifications

• Minimum Qualification - Relevant Degree or Advanced Diploma in Risk Management
• Experience - 3 to 5 years relevant experience in a risk analysis function, preferably in a financial institution

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Purpose

• Manages the utilisation of resources on investigative assignments and projects. Investigates and reports on fraud within the business.

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Recovery (as much as possible).
• Files to be written off against monthly set target.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Effective flow of information to and from SABRIC; The cross linking of cases across banks; effective intelligence gathering.
• Provides FRM information timeously when requested; Utilises FRM resources where required to extract relevant information by collaborating and communicating with other client service team supervisors to balance client service goals with risk management activity and decisions.
• Subpoena dates are met; Information in response to subpoenas is accurate; Complaints are tracked and responded to; Complaint responses are accurate; Ombudsman complaints do not result in FNB losses.
• Reconciling of customers account fees, interest and fraudulent transactions to be reversed the same day the file is received.
• Development and maintenance of a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialisation.
• Comply with governance in terms of legislative and audit requirements.
• Effectively prioritises and focuses on cases that are likely to yield results by ensuring team links different cases together and uses tools and processes to full advantage to track down fraudsters.
• Conduct client awareness and staff training campaigns in order to effectively detect and/or prevent potential fraudulent activities.
• Ensure effective and efficient fraud monitoring.
• Keeps track of the progress made in investigations by providing accurate input to the monthly CEO report and keeps key stakeholder in the loop with respect to the progress in key investigations and effectively keeps track of arrests and convictions.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

Additional requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Experience and Qualifications

• Minimum qualification : Degree or Diploma.
• Experience : Minimum 3 years banking fraud analyses and investigation experience.

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Purpose

• To manage Anti Money Laundering (AML) in terms of the legislation/regulation and providing advice and support to the business by monitoring risk management processes which are in place for clients who make use of our platforms and products.

Responsibilities

• Provide accurate and meaningful advisory services in relation to area of specialisation accountable for
• Develop and manage key stakeholder relationships that enable achievement of operational objectives
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Managing the Bank's Customer Acceptance Risk through customer screening processes to ensure business and regulatory requirements are met for
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Establish a risk matrix to control risk in countries
• Provide training regarding area specific processes and internal policies to business and practitioners
• Compile reports that track progress and guide business to make informed decisions
• Participate in relevant meetings and brief and inform on the outcome which might impact business or work

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• No Referral plan is assigned to this job

Experience and Qualifications

• Minimum Qualification - Degree in Risk Management, Criminology or equivalent
• Experience - 3 – 5 years’ experience in money laundering control in the banking environment

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Purpose

• To provide clients with high quality navigational, administrative and technical assistance on all queries relating to electronic banking product sets and channel related requests

Experience and Qualifications

• Minimum Grade 12; IT-related qualification advantageous e.g. A++, N+ or SQL

Experience:

• Minimum 3 years’ experience in a call centre environment supporting electronic banking products
• Electronic banking knowledge including products such as Internet and Host to Host
• Solid call centre skills
• JAVA knowledge advantageous
• Technical Pre-requisite:
• Working knowledge of the following is advantageous:
• A variety of internet browsers
• Siebel or equivalent CRM tool
• Hogan advantageous
• Competencies
• Monitoring and Measuring
• Analysis & Attention to detail
• Problem Solving
• Judgement and Decision Making
• Process and Technological Competence
• Solutionist Thinking
• Connector
• Drive & Action Oriented
• Time and Self-Management
• Excellence & Quality Orientation
• Customer Service Orientation
• Building Relationships
• Customer Service Orientation

Additional information and responsibilities

• Analyze query and apply in – depth investigation and troubleshooting steps to assist clients in determining the problem
• Provide navigational assistance on product set until client is able to perform function independently
• Ensure every client interaction is logged on Siebel timeously
• Liaise with Client Service Manager and Digital Portfolio Manager or stakeholders on behalf of client to process files or find workarounds
• Liaise with client and technical teams (internal or external) and Production Support Teams to obtain further technical information until problem is resolved
• Identify system problem trends and alert key stakeholders
• Utilize data from PowerBI to identify trends in the client environment that may lead to system enhancements or implementation of efficiencies
• Educate clients on more efficient and effective ways of utilizing products and channels Identify system-related issues experienced on a monthly basis and discuss with stakeholders or product owners / managers to resolve
• Check Siebel, QC and JIRA on a daily basis for outstanding issues and actively follow up, update Siebel notes and provide feedback to relevant stakeholders
• Use this information to educate and inform the team to minimize future calls of the same nature
• Ensure that Siebel and JIRA reporting systems are effectively and actively managed Keep abreast of new system releases via the production fixes list Access the queue on Siebel or Jira to check open and new queries
• Classify queries as required Perform fit-for-processing where applicable
• Liaise and coordinate with various stakeholders regarding requests received
• Keep client constantly informed Actively manage open requests in terms of loading or transactional queries until completion
• Validate that requests are completed before communicating with client  
• Ensure processes are followed accurately and related documents are filled out comprehensively C
• ompile various reports at relevant intervals: SLA Dashboard Manual billing Production issues Quality and productivity Rotation of standby schedule
• Outbound capability to facilitate client requirements in client meetings
• Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness Identify areas of concern in terms of reporting and use influence to debate and agree the best way forward
• Act speedily to resolve problems, queries and complaints Use influence and negotiation to achieve win-win outcomes Initiate meetings / discussions with key stakeholders to track progress, manage expectations and ensure clients’ needs are met
• Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks)
• Read the cultural environment and adapt communication style to meet the needs of different audiences
• Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans
• Ability to raise successes and challenges in stakeholder meetings
• Continually drive and model RMB’s values and Business
• Enablement purpose statement at all levels
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up-to-date with new legislation and developments etc
• Take ownership and accountability for tasks and activities and demonstrate effective self-management
• Maintain a positive attitude and respond openly to feedback Handle stress in ways that do not negatively impact others
• Continually share, debate and communicate learning’s
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed / proactively identify opportunities to improve our efficiency vs client environ efficiency
• Perform Call Quality Monitoring (CQM) and Email Quality Monitoring (EQM) on team members on a monthly basis Continually look for way of improving to allow us to differentiate on service
• Assist the Client Service Suite during periods when they have an influx of calls or emails to enable teamwork and sharing of responsibility

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Purpose

• To provide IT expertise, advice and leadership in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards  
• To assist in the development of IT operational implementation plans and associated IT processes, methods, and techniques.

Experience and Qualifications

• Must have COBOL and JCL experience
• Knowledge of Java will be advantageous
• Minimum: B. Com, B. Eng., BSC Eng., BSC Informatics or related degree
• 5 years + experience in programming and system design
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field
• System Design experience advantageous

Additional Information and Responsibilities

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast end effectively
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients
• Produce programme specifications and implement system enhancements by addressing specific business needs and resolving queries Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC)
• Support development environments
• Responsible for coding standards and peer reviews
• Comply, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution
• Assess, identify, and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance
• Produce technical specifications and architecture that is in accordance to agreed standards  
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence
• Manage own development to increase own competencies and develop technical and business skills
• Proactively engage with business units and colleagues to understand underlying needs and opportunities and identify Information Technology (IT) innovative solutions in a timely manner Supervises the work of other developers
• Provides technical assistance to fellow developers and other Information Technology (IT) team members

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Purpose

• Create test plans and test cases for the functionality of a system to prevent errors in the live system
• Build sound relationships based on trust and openness

Experience and Qualifications

• Have a certificate or Diploma in computer science, information systems, or related fields

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Purpose

• Provide efficient and effective administration support to ensure the smooth running of a functional area.

Experience and Qualifications

• Grade 12.
• 1 - 2 years’ relevant experience.

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Purpose

• To elicit, analyse, interpret and document business requirements and end to end business processes in order to either verify new business and systems opportunities, to provide specialist systems accounting related advice, or to design systems controls, processes and solutions which will meet business objectives whilst minimising the Banks’ exposure to financial risk.

Experience and Qualifications

• Minimum : Relevant undergraduate degree.
• Preferred : Relevant undergraduate degree in Finance / IT / Accounting.
• 3 years working experience in similar systems accounting environment.
• Proven practical experience in analysing and specifying business requirements.
• Competent in process mapping and reengineering .

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Purpose

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards. To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.

Experience and Qualifications

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 3 – 5 years experience in programming.
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous.

go to method of application »

Purpose

• To provide IT expertise, advice and leadership in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards 
• To assist in the development of IT operational implementation plans and associated IT processes, methods, and techniques.

Experience and Qualifications

• Minimum Qualification - B. Com, B. Eng., BSC Eng., BSC Informatics or related degree
• Experience - 5 years + experience in programming and system design
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field
• System Design experience advantageous

go to method of application »

Purpose

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards. To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.

Experience and Qualifications

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 3 – 5 years experience in programming.
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous.

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Purpose

• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)

Experience and Qualifications

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Have experience with API design & Database design 
   

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Purpose

• Manage team to deliver and support sales targets and service standards in the branch while adhering to Sales and Service processes and procedures to ensure compliance and reduce risk.
• Provides team with the means and ability and holding them accountable for providing exceptional customer service and maintaining process standards.
• Manages branch resources in line with business’ short and long term goals policies and values with a view to generate the highest return on capital employed.
• Enabling the delivery of excellent customer experience within a dynamic branch environment promoting new business in order to ensure future growth without incurring unmanageable risks.

Experience and Qualifications

• Minimum Qualification : NQF 4 Qualification
• Preferred Qualification : Relevant NQF 5 Tertiary Qualification
• Experience : 2 -3 years relevant experience
• Person must not be an unrehabilitated insolvent

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Purpose

• To automate the processes between software development and IT teams to enable continuous delilvery through designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment.
• To ensure continuous delivery through continuous integration and continuous deployment. Using Lean thinking, ensure continous improvement and collaboration between development testing and operations.

Experience and Qualifications

• Minimum Qualification - Bachelor’s degree in Programming/Systems or Computer Science or other related field
• Experience - 3-5 Years of programming experience

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Purpose

• To consult with clients on system requirements, analyse and formulate technical solutions.
• Takes technical ownership of the configuration, implementation, ongoing maintenance and support of the applicable system/module.

Experience and Qualifications

• Minimum: Grade 12
• Preferred: Tertiary qualification in IT or Certificate in Business Analysis or Introduction to programming
• 5 years Business Analysis/Project Management experience working within an IT environment
• Understanding of System Architecture
• Extensive understanding of process mapping

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Purpose

• To strategically and operationally manage and grow a portfolio of high revenue generating clients.
• These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients.
• Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

Experience and Qualifications

• Minimum Qualification: Relevant Business Degree.
• Experience: 2 – 4 years Credit and 3 – 5 years Relationship Management and Product Knowledge experience.
• Person must not be an unrehabilitated insolvent.

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Purpose

• To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

Experience and Qualifications

• Minimum Qualification - Grade 12
• Preferred Qualification - Relevant Diploma
• Experience - 1-3 years Call Centre Agent Experience
• Person must not be an unrehabilitated insolvent

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Purpose

• To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

Experience and Qualifications

• Minimum Qualification - Grade 12
• Preferred Qualification - Relevant Diploma
• Experience - 1-3 years Call Centre Agent Experience
• Person must not be an unrehabilitated insolvent