Jobs at Four Seasons Hotels and Resorts

• To bring business to the hotel. The main focus being to target the corporate market to produce both transient and group business and to maximise the yield for both room nights, conference and banqueting and food and beverage spend.
• To bring business to the hotel, the main focus being to bring group business to the hotel by targeting the agency industry to produce both midweek and weekend business. In addition, targeting the corporate market to produce both transient and group business and to maximise the yield for both room nights, conference and banqueting and food and beverage spend.
• To adhere to the Sales and Marketing Minimum Operating Standards.
• To develop individual accounts using information provided by sources such as but not limited to, World Wide Sales Offices, Front Office, regular guests, media, industry contacts and market intelligence, under the supervision of the Director of Sales and Director of Marketing.
• To research new market opportunities and develop strategies to penetrate companies/organisations likely to produce business for the hotel.
• Must be a hunter with track record that can be proven - must drive new business
• Must have a strong corporate data base that can be tapped in for 5 star uber luxury
• Must be a self starter that does not need to be micro managed
• Must have strong relationships in place that will drive business
• Must be purely Revenue driven
• Must be able to drive group business to the hotel

go to method of application »

• Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and cheque cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.
• Ensure all inquiries from guests, groups or credit card companies are handled promptly (same day if possible) and professionally.
• Ensure prompt and accurate billing for all accounts and timely collection follow-up.
• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
• Develop and maintain relationships with regular clients to foster communication and assist in collection.
• Prepare and conduct a monthly credit meeting.
• File documents and reports.
• Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance.

go to method of application »

The Front Office Manager acts as the manager on duty in the hotel when senior managers are not available and will also be responsible for

• Managing shifts at the Front Desk.
• Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Key Functions

• Manages the staff at the Front Desk.
• Directs all activities of the Resort Assistant Managers, Night Manager, and Guest Services Manager to ensure communications and follow-up on any problems, guest requests or special requirements.
• Interviews, trains and schedules the staff and conducts performance evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff and monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.