Jobs at Santam Insurance

JOB DESCRIPTION

• Facilitating discovery of business data requirements, and through a structured process, modeling, validating and translating them into refined user stories and acceptance criteria.
• Collaborating in the development of agile feature specifications which are used by developers to craft a technical solution meeting the business requirement
• Maintaining data and process models in the SPARX Enterprise Architect tool, and using these models in SOPs.
• Using SQL to access data sets and determine patterns and data quality issues to stage automated and manual remediation exercises.

Key Outputs

• Work on solutions supporting the Outsourced Business with emphasis on Broker integration points and a large number of affected systems
• Gather and interpret functional and non-functional requirements from the business and compile requirement specifications
• Analyse data requirements and translate these into data models, definitions and rules
• Define and maintain data mappings and transformations
• Participate in the solution design process to ensure that the functional, non-functional and data requirements are addressed in the solution design
• Define the success criteria for solution testing
• Assist with systems testing and training

QUALIFICATIONS AND EXPERIENCE

• Relevant business qualification including some financial studies or appropriate workplace experience
• Relevant qualification or certificate/diploma in Business Analysis from industry recognised training institution
• 5 - 8 years’ experience as Business Analyst
• Experience with data oriented solutions and SQL.

The following experiences would be an advantage:

1. financial systems analysis    
2. Enterprise Architect for data and process modeling
3. BI tools like Qlik
4. 2 - 3 years’ experience in the Short Term Insurance Industry
5. Experience in Model-Driven Design & Repository-Based Modelling tools 

SKILLS

• Querying databases with SQL
• Data Modeling based on Entity Relationship Diagrams or similar
• UML would be a recommendation
• Business Process Modeling/Engineering based on BPMN
• Business writing skills
• Presentation and facilitation skills

KNOWLEDGE

• Financial management
• Business Change Life Cycle
• System Development Life Cycle (Agile experience would be preferable)

go to method of application »

What will you do?
JOB DESCRIPTION

• To manage broker relations in all spheres of business, with specific reference to functions performed by the JHB legal and Outsourced Business branches. To ensure that excellent service is rendered to everyone who deals with either of the branches. Role expectations: 
• Dual reporting line to Branch Manager : JHB Legal and Branch Manager : Outsourced Business Branch
• Understanding the calibre of brokers that are serviced by the JHB legal and Outsourced Business branch ( i.e. their loss ratios, volume of claims, clients profile, contribution to business, challenges or limitations and aspirations) 
• Achieve or exceed all required service level standards determined by Santam.
• Reporting to brokers (monthly recovery & liability book performance, open claims progress updates, operational updates etc.)
• General relationship building – internal and external stakeholders (through various interactions including broker or stakeholder visits, conferences, workshops, presentations to staff, training etc.)
• Stakeholders : Internal : general staff members who provide service, relationship managers, regional sales managers, regional claims relationship managers, Client Care Department, Branch Managers, Fellow Broker Liaison officers etc.
• Stakeholders: External: members of the public, brokers & other insurers.
• Identifying and reporting trends and solutions pertaining to processes, operational or technical challenges that impact customer service.  
• Ensuring adherence to the “Service Pledge” and TCF principles, including complaints record keeping.

What will make you successful in this role?
QUALIFICATIONS AND EXPERIENCE

• Matric/grade 12 certificate 
• COP in short terms insurance 
• Knowledge and understanding of the short – term insurance industry 
• Knowledge and understand of the claims handling process chain including the recovery,  third party and litigation claims handling  
• Knowledge and understanding of  Santam’s operational systems, processes and procedures 
• Computer Literate (MS Office Package)
• Drivers License 
• People management

Qualification and Experience

• Grade 12 or Diploma with 3 to 5 years related experience.
• Knowledge and Skills
• Broker engagement planning and preparation
• Broker Support
• Administration and processing of new and existing business
• Business Building
• Partnership Building

go to method of application »

The Claims Handler is responsible for coordinating and overseeing, managing, negotiation and settlement of the claim and is accountable for the finalisation of the claim end-to-end. This position entails ensuring client satisfaction and general administrative duties.

What will make you successful in this role?

• Providing advice on lodging a claim and the processes involved.
• Processing new insurance claims notifications.
• Collecting accurate information and documents to proceed with a claim.
• Providing guidance to brokers /policyholders on how to proceed with the claim.
• Contacting suppliers from a network of approved professionals and arranging for them to
• repair/replace policyholder's property.
• Monitoring the progress of a claim.
• Identify and notify management of potentially fraudulent claims.
• Negotiating claim settlements and ensure fair settlement of a valid claim.
• Build relationships with loss adjusters, brokers, suppliers and other legal/claims professionals.
• Involvement in loss adjusting activities and in legal discussions relating to settlement and inform the Recoveries Department of possible legal recovery of monies paid out.
• Liaise with brokers, administrators, underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.
• Handling and resolving complaints and difficult claims.
• Acting at all times in the best interests of the Company, and within the framework of the FAIS Act 37 of2005.
• Ensuring that your qualifications are kept current in terms of the FAIS Continuous Professional Development framework.
• Acting at all times within the framework of the FSB Treating Customers Fairly Policy

Qualification and Experience

• Matric
• Minimum of 5 years within the claims environment
• RE
• Minimum of 60 FAIS Credits

Knowledge and Skills

• Claims administration
• Claims settlements of a complex nature
• Payment approval and rejections
• Operate within claims guidelines and compliance
• Coach and mentor less experienced short term claims clerks

go to method of application »

JOB DESCRIPTION
This is a specialist position, which is primarily responsible for the implementation and support of the Santam Tied Agent Model, together with the development and support of the 
Sanlam Short-Term Insurance Advisors.

KEY RESPONSIBILITIES

• Responsible for business development and support functions.
• Assisting advisors in building profitable Short Term Insurance practices, through technical, product and sales support.
• Support growth strategies and maintain existing business supervision, compliance
• monitoring and vesting of new Short Term Advisors.
• Identifying advisors/practices/brokerages for on-boarding purposes – both in respect of the Sanlam Short Term Insurance and Santam Tied Agent platforms. Coordinating new
• Short Term advisors’ training and accreditation to enable them to provide advice on/and sell Personal and Commercial Lines products.
• Facilitating referrals were necessary.

QUALIFICATIONS AND EXPERIENCE

• Matric /Grade 12
• Short-term Insurance related qualification (advantageous) 
• Extensive Personal and Commercial Lines experience 
• Business Development experience (advantageous)
• RE5 Certificate
• FAIS compliant (120 credits on NQF level 4)
• Minimum 3 years’ middle management experience in the short-term insurance environment

SKILLS

• Target orientated and results driven
• Attention to detail and accuracy
• Excellent verbal and written communication skills 
• Analytical and solution focused 
• Structured with good organizational skills
• Self-motivated/self-starter and able to work under minimal supervision
• Confident to influence, gain commitment and lead
• Negotiation skills
• Relationship and network building skills

COMPETENCIES

• Driving Strategy
• Commercial Orientation
• Client Focus
• Initiative 
• Decision Making
• Enabling Innovation
• Change Leadership
• Continuous Learning
• Talent-focused Leadership
• Talent Enablement
• Emotional Intelligence

go to method of application »

What will you do?

Santam Digital has a career opportunity available for an Automation Test Analyst who will preferably be based in Cape Town.

What will make you successful in this role?

• Lead and provide guidance to a team of automation test analysts in the Santam Digital environment and liaise with contracted test service supplier(s) to ensure effective prioritization, planning and delivery of test results and reporting
• Create and self-execute automated test scenarios, scripts and regression test packs and monitor execution by team 
• Test automation frameworks: Ensure alignment with existing frameworks, ensure use and implementation thereof, and provide input to ensure continuous improvement
• Ensure alignment of Automation Test Scripts with Acceptance Criteria on User Stories by being involved in technical discussions with project team throughout software development life cycle to pro-actively identify obstacles concerning quality
• Carry out quality assurance procedures to ensure that all digital tools and services meet and/or exceed the minimum organization standards and end-user requirements
• Create and review test cases, test data and test targets for functional and non-functional test requirements and link test cases to business/systems requirements to ensure traceability
• Thoroughly test software to ensure proper operation and freedom from defects and contributes to the release decisions and analysis of production defects 
• Provide input into and collaborate with, performance testing, device testing, penetration testing and user acceptance testing to ensure standards and requirements are met
• Document all problems, work to resolve them and report progress on problem resolution to management
• Create test reports, post implementation reports, publish test metrics to dashboards and make recommendations for improving test analysis and procedures
• Provide support and collaborate with business analysis, project management and development competencies to confirm scope and duration of testing and ensure alignment
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the testing, short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes

Qualifications and Experience

• Testing certification (i.e. ISTQB – Automation Test Analyst or similar) 
• Minimum 5 years relevant experience in automation testing that includes the following:
• Experience in software testing methodologies, frameworks, test planning, test cases development, execution, quality assessment of test cases 
• Experice in working with a team consisting of functional, automation and performance testing expertise 
• Experience with using the following tools: Jira, Bamboo, IntelliJ – Java, Appium, Postman, Bitbucket, Allure, XCUITEST, Maven, TestNG, Selenium, SQL and database query tools, MS office
• Experience in working in agile (scrum) methodology
• Experience with working in project environments for large organisations, including working on multiple projects simultaneously and balancing delivery aspects across projects
• Experience in working in the Digital environment i.e. testing and test automation for mobile, and web-based applications
• Experience in the financial or short-term insurance industry advantageous

Skills

• Strong analytical, problem solving and decision-making skills 
• Attention to detail
• Customer service orientation and collaborative interpersonal style
• Effective communication skills, both written and verbal
• Ability to remain calm and focused under pressure and effectively deal with conflict situations
• Ability to manage own workload and timelines
• Ability to be organized while working in a complex, fast-paced and dynamic environment
• Ability to work independently and collaboratively
• Ability to take ownership, lead and initiate action and drive actions to completion
• Planning and organizing
• Negotiating and influencing

Knowledge

• Test automation tools and techniques
• Testing methodologies and tools 
• Automation Test Planning & Framework identification and implementation.
• Quality control and quality assurance concepts across the SDLC 
• Understand test metrics and how they are used for decision support

go to method of application »

What will you do?

The purpose of this position is to provide support to the relationship management function. The successful incumbent will be responsible for delivering quality service to customers, who could be either internal or external to Santam (including intermediaries, customers, partners and suppliers).
The successful incumbent will also provide support to address customer needs, concerns and issues.

What will make you successful in this role?

• Provide customer service to customers requiring special attention
• Serve as first line of contact for customer queries
• Communicate with stakeholders to provide information, feedback and follow through on customerqueriesand/or instructions to team
• Address unusual and non-standard customer issues
• Task-related decision making within set policies and procedures
• Schedule appointments on request
• Manage e-mails via proxy
• Assist with logistics and events and broker forum management
• Provide reception services
• Direct intermediaries to deal with correct channels
• Monthly management cost analysis – variance reporting
• Compile intermediary training lists and facilitates ad hoc requests

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines)
• RE 1
• Commercial Lines and Personal Lines Contact Centre experience will be advantageous

KNOWLEDGE AND SKILLS

• Proficient with MS Excel, Word basic, Qlkview, intranet.
• Detailed understanding and knowledge of Santam process.
• Thorough understanding of all relevant customer support systems and processes related to all products.

Qualification and Experience

• Diploma with 5 to 6 years related experience. Underwriting limit R1 million

Knowledge and Skills

• Profitable Underwriting
• Client service (complaints/queries/ investigations/advice)
• Coaching, training and quality management
• Reporting and adhoc meetings

go to method of application »

What will you do?

A position exists for a Communications Coordinator. The role is broad, assisting the Communication Specialist (Internal Communication) in the effective communication of corporate communications/ messaging to Santam employees.

What will make you successful in this role?

The successful candidate will assist the Communication Specialist (Internal Communication) with main in writing, producing, editing and uploading content for the company’s internal publications these include:

• Company Broadcasts (e-mail)
• Intranet (SharePoint)
• Staff App (WordPress)
• Wallboards (TV screens)
• WhatsApp groups
• Office365 tools including Yammer
• Digimag
• Provide writing and editing support for all outbound communication 
• Ensure that messages are being delivered in a consistent and timely manner
• Checking business material/ proofreading for grammatical correctness, clarity and conformance with Santam writing style.
• Maintain and improve current communications channels
• Manage distribution lists on external communication platforms.
• Draw reports/ statistics on communication performance
• Manage SharePoint training for internal communication coordinators (community pages)
• Assist the event team with ad hoc event (mainly focused on HR/ brand/ corporate)
• Assist with ad hoc social media posts (mainly focused on including HR/ brand/ corporate)
• Support to the Communication and Events team with other admin activities: Setting up meetings, follow ups, general admin
• General administration of Communication and Events team budget

Qualifications and Experience

• 2 – 3 years’ experience in Corporate Communication
• Qualification and or background in Communication Studies/ Public Relations/ Journalism or related field.
• SharePoint and WordPress experience advantageous 
• Experience working with digital/social media

Knowledge and Skills

• Good oral and written communication skills 
• Ability to edit, summarise and rewrite copy
• Strong research skills
• Ability to work under pressure
• Independent worker 
• Ability to write concisely
• An interest in current affairs
• High work rate
• Deadline driven
• Detail orientated
• Adaptable
• Analytical
• Self-driven
• Results driven
• Lateral thinker i.e. can see the bigger picture/ alternatives

go to method of application »

The incumbent will be responsible for development, testing, maintaining, and supporting software that meets business requirements on the commercial underwriting and claims applications.

Responsibility of the incumbent:

• Adheres to defined software development lifecycle and best practice (including code standards, code reviews, source control, etc.)
• Configure and develop full stack applications that meet business requirements (UI, business logic, rules, process flow, etc.)
• Build webservices to integrate systems.
• Generate test data to ensure developed software works according to requirements.
• Attention to non-functional requirements during software development (performance, load, response, etc.)
• Prepare and produce release documents for software migration to production.
• Support and maintain developed applications and services.
• Collaborate with teams across the SDLC, from requirements analysis, through to implementation in a self-managed team environment.
• Identify of potential risks/issues and give input into risk plan.
• Investigate and resolve root causes of incidents and problems.
• Provide support to the software development and project management teams.
• Participate in technical issue resolution meetings.

What will make you successful in this role?

• Relevant Tertiary IT qualification and/or qualification through experience
• Minimum of 3 years’ IT development experience across the systems development lifecycle
• Solid experience in J2EE

KNOWLEDGE AND SKILLS

• Ability to work in a highly pressurized and dynamic environment.
• Team player that can provide support, share responsibilities and maintaining communication with fellow teammates.
• Investigation and analysis of information
• Competent in problem solving and troubleshooting.
• Ability to analyze data.
• Object oriented development (OOD)
• Structured Query Language (SQL)
• Behavioral-Driven Development (BDD)
• Frontend Frameworks such as ReactJS and Semantic-UI
• Redhat Wildfly application container or similar
• HTML5, CSS3, JavaScript
• EJB3
• Junit
• Apache Maven
• Spring framework and Spring Boot
• Spring Security
• Hibernate ORM framework
• JSON and XML
• REST and SOAP
• JSON Web Tokens (JWT)
• Web application development
• Software Development Lifecycle (SDLC)
• Design Patterns
• Atlassian Suite of products (e.g. Bamboo, JIRA, Confluence) would be advantageous.
• Agile methodology and tools like (Kanban, SCRUM)
• Knowledge to Kubernetes and Docker would be an added advantage.
• Detail oriented
• Identify, resolve, or escalating risks, issues, dependencies.
• Knowledge of the short-term insurance industry as an added advantage.

Knowledge and Skills

• Programme Development and specifications
• Project Management
• Programming Standards
• Business requirements