Jobs at Yoyo

Job Description

Yoyo is looking for a mid-senior UX Researcher who can own the end-to-end research process.

Your knowledge and experience in the UX design process will aid you in applying your passion in creating user-journeys and flows that tell a story. Extrapolating data, engaging with our merchants and their customers through the means of interviews / surveying, and gathering insights, will aid us in enhancing our product / merchant’s user experiences.

Working closely with our product team and product designers, you will play a critical role in delivering our product vision, and you will guide the research experience for a wide array of Yoyo’s SAAS products. We will rely on your expertise to help us understand our merchants / customers’ needs.

Role & Responsibilities

• Create and facilitate a user research framework (for qualitative and quantitative) to develop a deep insight into our products, our merchants, and their customers.

• Develop strategies that are informed by user research as well as business objectives.

• Continuously interpret qualitive / quantitative data from our existing tools as well as using your tools of choice – following a human-centric process to identify challenges and improve our products for our merchants and customers end-to-end experiences.

• You will be working closely with the product team and advocate on merchants / customer end-to-end wants, needs, and desires.

• Provide recommendations of measurement of success, using various metrics; journey mapping, user flows, information architecture, etc.

• Scale research and share your knowledge – helping the product team and product designers effectively conduct their own studies to gain insights as needed.

Knowledge, Skills & Aptitudes

• 5 - 7+ years of industry experience in UX Design, Customer Experience, User Research, and/or Design Research.

• Experience in the following methodologies: Usability testing, Guerilla testing and other testing methods, focus groups, interviews, surveying, card sorting, data collecting, analytics, reporting, etc.

• Experience and deep understanding in user and / or customer experience.

• Interpreting qualitive / quantitative data and using data to substantiate your thinking.

• Team player who can also work on their own initiative.

• Adaptable, creative, innovative, takes initiative, resilient, considerate, strategic, analytical, and intuitive.

• Consistently live out, act, work and exhibit behaviours aligned to and congruent with company values.

Additional Information

Company Values:

• Be passionate: Spiral up, be positive, bring momentum, and energy to those around you

• Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion

• Be world class at speed: Delivering world leading solutions at speed

• Be curious and creative: Constantly innovating, exploring, learning, stretching yourself, pushing the boundaries and thinking out of the box

• Be a team player: Leave ego at the door, be teachable, engaged, inclusive, and transparent. Bring the best of yourself and the best out of others, rallying behind a larger team mission

go to method of application »

Job Description

You will lead one high delivery cross functional financial service Native Mobile Development Team that have well established scrum processes.

Be a coach, a mentor, a strategist, and the servant leader of your development teams. You will be gathering metrics, monitoring Sprint health, removing blocks, coordinating individuals, and celebrating success each and every Sprint.

You’ll be a liaison for internal and external communication around team progress and status updates. You’ll ensure all team members are meeting implementation and documentation requirements.

You’ll be a strong member for development teams who are hungry to add value each and every sprint to our growing product line. Connecting the dots, flagging the showstoppers to the right stakeholders, assisting to ask the right questions and removing roadblocks.

Responsibilities

• Consistently live out, act, work and exhibit behaviours aligned to and congruent with company values.

• Organize and facilitate all Scrum ceremonies and other related tasks that are required for the successful execution of this agile development methodology.

• Guiding the Development team(s) on how to use Agile/Scrum practices and values.

• Balance delivery priorities, track progress; problem solves obstacles to keep the project on track.

• Working with product management to define strategy and requirements, collecting business and systems requirements from internal and external customers.

• Removing impediments or guiding the team(s) to remove impediments.

• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.

• Facilitating discussion, decision making, and conflict resolution.

• Assisting with internal and external communication, improving transparency, and radiating information.

• Supporting the Product Managers, especially on grooming and estimation practices, and maintaining the development backlog.

• Providing all support to the team(s) using a servant leadership style whenever possible, and leading by example.

• Constantly evaluate the team performance and the team's commitment to agile software development.

• Identify any agile training needs within those software engineering team(s) you are supporting and ensure that appropriate training is provided.

• Identify and address any issues that may affect the team's morale and productivity.

• Help the team to be empowered and self-organized.

• Requires highly developed communication skills to direct, influence and gain cooperation with team members and customers.

• Client and internal communication: ensuring that all relevant parties are kept up to date on project developments at all phases of a project. This includes changes in timings, costs and any issues arising.

Character profile fit: You are a servant leader with 5+ years’ experience working with Agile teams. You’re passionate about continuous improvement actions that build high performance teams. You’re obsessed with creating value for the end customer and keep the team focused on that mission. You have the ability to a strategic focus and contribute to Exec-level conversations, while always keeping your eye on the day-to-day requirements of the individual in your team(s).

Knowledge, Skills & Aptitudes

• Adaptability, creativity and innovation, initiative, resilience, consideration, strategic, analytical and intuitive

• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

• Knowledge of various well-documented patterns, techniques, and metrics gathering in the Agile Scrum world.

• Excellent communication and mentoring skills.

• Knowledge of other Agile approaches: XP, Lean, Kanban, etc.

• Experience with project management software, e.g. JIRA, Monday.com, etc.

• Certification, advantageous.

• Awareness and experience with widely successful Agile techniques: User

• Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Automated

• Testing, Agile Games, Retrospectives, Story Point Estimation, Wisdom of the

• Crowds, etc.

Opportunity for growth: This client is in the process of replicating the existing Agile Delivery Model across various Business units. Your experience in scaling Agile will benefit the Scrum of Scrums / MetaScrum to help respond rapidly to customer requirements and keep their market leader position.

Qualifications

Certified Scrum Master (CSM)

Additional Advantage: Professional Scrum Master Certification

Industry Experience advantage: Financial services / banking experience with a deep understanding of banking terminology and legacy systems.

Additional Information

Company Values:

• Be extremely customer centric: In everything we do, serve and delight our customers, using data to continuously improve.

• Be a passionate team player: Spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.

• Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.

• Be world-class at speed: Delivering world leading solutions that delight our clients and customers.

• Be curious and creative: Constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.