Jobs Openings at MultiChoice Group

Purpose of the Position: 

• To plan, manage and drive effective and positive internal communications across the business to ensure employees understand the business strategy which will enable them to operate optimally and improve engagement levels across the business through communication across the group.

Key Performance Objectives
Tasks
Strategy execution

• Contribute towards the development of the MultiChoice internal communications strategy that is aligned to and supported by the business strategy and goals
• Draft, develop and execute communication plans as per the input received from key stakeholders
• Support key strategic business projects and initiatives through compelling and engaging internal communications interventions and campaigns
• Provide effective communication support for all change management initiatives
• Benchmark and measure the effectiveness of employee communication
• Providing counsel to stakeholders on all internal communication plans and the alignment to group objectives
• Align employee communication to external messaging
• Identify and use existing and new communication channels to build the company brand business understanding amongst employees
• Develop internal communication tactics through project management of plans and by working with key business stakeholders to gain feedback and execution assistance
• Provide ongoing communication to employees regarding significant company announcements
• Manage employee databases
• Manage Workplace, intranet and staff emailers
• Write, edit and proofread internal newsletters, reports, announcements and CEO messages that are communicated to the business
• Work with key stakeholders to receive their input into communication being sent out to the business
• Provide communication support to internal stakeholders
• Creatively conceptualize and manage internal organisational events

Qualifications

• B Degree in Communication, Communication Science or related field
• Post graduate degree in Strategic Communication or related will be an advantage

Experience

• 4-6years’ experience in a communication or public relations environment in a similar role
• Solid experience and understanding of media ethics.
• Previous experience in broadcasting, ICT, print-media would be advantageous.

Technical Competencies:

• Excellent writing and editing skills.
• Excellent verbal and written communication skills.
• Strong social media and online communication skills
• Ability to navigate and communicate in a multi-cultural and cross-border environment.
• Ability to translate briefs into comprehensive and engaging campaigns.
• Ability to execute at scale.
• Excellent end-to-end campaign management skills.
• Executive and C-suite engagement experience and ability
• Ability to advise and guide stakeholders towards best practices and results driven actions
• Organisational communication and principles
• Project and campaign management principles
• Multimedia/cross-channel communication principles and knowledge
• Electronic media knowledge
• Creative thinking
• Strong Public Relations knowledge.

Behavioral Competencies

• Stakeholder management
• Holistic thinking
• Critical reasoning
• Attention to detail
• Accountability
• Self-starter
• Results oriented
• Teamwork
• Perseverance
• Prioritisation

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Purpose of the Position:

• To help drive and execute a Corporate Communication strategy to position MultiChoice as an innovative, customer centric business and responsible corporate.

Key Performance Objectives
Tasks
Strategy Implementation

• To implement a corporate publicity plan to create awareness of the MultiChoice contribution, business performance and CSI programmes.
• To implement a corporate communication strategy to position MultiChoice as an innovative business
• To implement a corporate communication strategy to position MultiChoice as a customer centric business
• Work closely with relevant specialist areas in Corporate Affairs to implement corporate communication plans for the Content area.
• Regularly develop core messaging and FAQs for the business to ensure that customer facing areas can manage communication with customers effectively.
• Develop and nurture strategic media relationships across South Africa.
• Support the Senior Manager for Corporate Communications to implement special projects and initiatives as and when required.
• Support the Senior Manager for Corporate Communications to manage corporate issues as and when required.

Operational Excellence

• Monitor and ensure that consumer issues are effectively managed and minimized in all types of media as well as manage media queries on time.
• Write press releases, positioning papers, editorial pieces, speeches and related communication material.
• Command of digital media and social media execution.
• Reporting and tracking on comms plans on applicable collaboration tools and tracking tools.  

Relationship Building

• Manage relationships with the media and ensure that MultiChoice has a favorable share of voice relating to its contribution to South Africa, business performance, innovation and CSI programmes.
• Work and collaborate with cross functional teams and agency resources
• Effective Business Partnering with Business Units to ensure aligned execution on comms plans.

Qualifications Essential

• A Degree in Journalism, Communications or Media.
• Post grad advantageous.

Experience

• A minimum of 3 - 5 years’ experience in the media industry, specialising in communication.
• A minimum of 5 years in a similar role with a minimum of 3 years in a managerial role.
• Effective delivery of and measurable corporate communications.
• Ability to identify and take advantage of new opportunities, best practices and potential partnerships, while taking into consideration business objectives and key stakeholders’ expectations.
• Exceptional public speaking capability.
• Excellent interpersonal and communications skills.

Technical Competencies

• Publicity Management
• Corporate Communication
• Media Engagement 
• Project Management
• Stakeholder Management

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching

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Purpose of the Position

• To manage, develop and enhance our brand and build a strong online presence of the organization on various social media networks using digital platforms.
• To develop and administer social media content that is designed to engage users and create an interactive relationship between consumers and the company
• To manage business reputational risk in the online environment to ensure that MultiChoice and its brands DStv and GOtv are managed in terms of risk, issues and reputation.

Key Performance Objectives
Tasks
Strategy Execution

• Define and execute strategies to increase social media activity and engagement.
• Ensure that social media strategy is aligned with company goals and clearly communicate MultiChoice values in a consistent manner.
• Devise strategies that align with the community’s interests and attract them to the company’s services.
• Responsible for the development and ongoing management of the social media playbook.
• Provide thought leadership of social media trends and apply to BAU.
• Recommend and champion a differentiated customer engagement strategy and set of activities.

Social Media Management

• Monitor the Facebook page and ensure all queries are responded to in a timely and professional manner.
• Ensure best practice social media engagement and drive innovation across all activity.
• Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
• Manage and monitor the online traffic and develop content schedules.
• Implement digital viral campaigns and grow social media pages.
• Upload videos, photo albums, and links on all social networks.
• Identify Social Media Ambassadors who are influential in the community and could benefit the brand.
• Define and maintain clear parameters between the role of corporate and marketing social media teams.
• Create methods for finding and saving online customer reviews.

Research & Analyses

• Research relevant content for social media platforms.
• Benchmark the organizations online campaigns against other competitor’s social media spaces.
• Analyse social media campaigns and determine efficacy and areas for improvement of social media campaigns
• Identify opportunities to streamline and improve efficiency of all social media activity.
• Work with external social media agency to implement the strategic priorities of the social function.
• Ensure a high level of performance from the external agency – driving innovation.
• Drive the commercial agenda and ensure that all activity results in a tangible commercial ROI.
• Ensure alignment between all marketing teams including above the line and digital, and reflect priorities in deployment of content.
• Build and maintain close relationships within market teams to understand local trends and customer nuances

Reporting

• Develop monthly reports on emerging social media trends, which will be submitted to the management and executive teams.
• Analyze the long-term needs of the company’s social media strategy and offer quarterly reports to the management and executive teams that outline any necessary changes to the digital marketing plan

People Management

• Manage team members to ensure effective delivery of business unit objectives
• Develop a high performing team by embedding formal performance development and informal coaching
• Encourage frequent knowledge sharing between team members
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
• Review and update the department’s organisation structure and role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
• Approve leave requests for team members and create a leave plan to ensure adequate coverage
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Address poor performance of any team member through the formal Performance Improvement Programme and ensure that continued poor performance is appropriately dealt with
• Motivate team members and ensure that their efforts are recognized

Qualifications

• Bachelor’s Degree in Public Relations, Marketing, Journalism, Media studies or equivalent
• Post Graduate qualification advantageous

Experience/Skills

• A minimum of 8-10 years relevant experience in Digital and Social Media role or other relevant field.
• Excellent understanding of social media platform, e.g Facebook, Twitter, Instagram etc.
• Understanding of different digital applications
• Up to date with relevant industry trends
• Analyze social media and online platforms data and performance

Technical Competencies

• Advanced written and verbal communications skills
• Engaging content development
• Creative mindset
• Diversity engagement
• Create online media campaigns across various platforms
• Track campaign performance
• Work with marketing and publicity to amplify campaigns
• Advise on social media engagement and management

Behavioural Competencies

• Relationship Building
• Teamwork
• Conflict Resolution
• Decision Making
• Strategic Thinking
• Persuading & Influence
• Critical Appraisal
• Coaching