Latest Job Opportunities at Pick n Pay Stores Limited

• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
• NQF 3 Bakery qualification
• 2- 4 years' experience as a Baker / Bakery Supervisor/ Manager.

Competencies

• Achieving results through others
• Plan, organize and follow up on activities and plans Adhere to standards and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening Business mindedness
• Bakery Skills Production Planning

Merchandising Management

• Conducts regular quality checks on merchandise Executes plano guide 100%
• Handles product as per SOP
• Ensures products are produced according to recipe specifications Ensures department is ready for trade by store opening time
• Identifies fast selling lines within store, and implications on margin and sales opportunities
• Ensures sufficient product available for customer demand
• Ensures compliance to hygiene, housekeeping and safe working standards
• Monitors the implementation of all promotional activities – adherence to promotional calendar
• Back up areas are kept clean and clear
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum

Food Safety & Hygiene

• Ensures that hygiene and housekeeping standards are maintained Ensures stock rotation
• Monitors the adherence to food safety and health and safety standards are maintained Manages Non-Conformances via effective corrective action
• Implements cleaning schedules and checks effective cleaning and sanitation Recording of Food Safety Daily Checklist

Customer Services Management

• Responds to customer requests
• Answers queries on out of stock - assists with replacement products, explains time to next delivery and issues which may be affecting stock availability
• Ensures department standards are maintained; equipment is manned and in working order

Staff Management

• Communicates critical information to staff
• Set targets and activities – priorities, delegates and communicates
• Handles procedural, policy and legislative noncompliance
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
• Checks and amends Kronos scheduling Coaches staff

Administration

• Ensures that all equipment is properly maintained in effective working order Ensures that general maintenance standards are met
• Monitors waste, and ensures procedures are adhered to
• Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets.
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer

Systems

• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP
• Checks for electronic communications regularly during the working day Processes waste
• Ensure PID’s are counted correctly as per the National P & L schedule.

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• To manage resources in order to maximise turnover and minimise shortage. Ensures thatstandards, processes
• and policies are adhered to.
• Requirements 
• Grade 12
• 2 – 4 years produce experience and knowledge.

Competencies

• Achieving results through others
• Plan, organize and follow up on activities and plans
• Adhere to standards and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening
• Business mindedness

Merchandising Management

• Conducts regular quality checks on merchandise
• Executes plano guide 100%
• Handles product as per SOP
• Ensures department is ready for trade by store opening time
• Identifies fast selling lines within store, and implications on margin and sales opportunities
• Ensures produce is wrapped and packed according to standards
• Ensures sufficient product available for customer demand
• Ensures compliance to hygiene, housekeeping and safe working standards
• Monitors the implementation of all promotional activities – adherence to promotional calendar
• Back up areas are kept clean and clear
• Understand customer needs and communicate these to demand planning
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum

Food Safety & Hygiene

• Ensures that hygiene and housekeeping standards are maintained
• Ensures stock rotation
• Monitors the adherence to food safety and health and safety standards are maintained
• Manages non-conformances via effective corrective action
• Implements cleaning schedules and checks effective cleaning and sanitation

Customer Services Management

• Responds to customer requests
• Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability
• Ensures department standards are maintained; equipment is manned and in working order

Staff Management

• Communicates critical information to staff
• Set targets and activities – priorities, delegates and communicates
• Handles procedural, policy and legislative noncompliance
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
• Checks and amends Kronos scheduling

Administration

• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Monitors waste, and ensures procedures are adhered to
• Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or barriers to achieving budgets.
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer

Systems

• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and
• sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP
• Checks for electronic communications regularly during the working day
• Processes waste.

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• Correctly receives all deliveries to stores, and despatch of returns to vendors.
• Minimises shrinkage risk on receiving doors.
• Responsible for disposal of stock in terms of company policy and all Admin functions relating to receiving procedures - including those linked to receiving such as Visitors/merchandisers entry control etc.

Requirements

• 1 - 2 Years experience.
• Matric Grade 12
• Receiving supervisor experience

Competencies

• High level of confidentiality
• Problem Solving - Be able to solve unfamiliar problems by generating workable solutions
• Reliable and trustworthy
• Efficiency - Completes tasks fully to high standards of quality in a precise and accurate manner
• Time Management - Ability to identify / prioritize urgent matters and attend to them immediately
• Governance - Works according to rules and regulations Focuses on completeness and accuracy of the task.
• Attention to details - The ability to constantly identify discrepancies, inconsistencies and mistakes
• Team Player - Co-operates and participates with others to achieve goals.
• Team Management - Plays an active role as a member whilst supporting other team members.
• Actively promotes the company image through teamwork
• Communication Skills
• Receive and return goods systematically and accurately according to laid down company policies and procedures
• Conduct quality checks
• Ensure that the cold chain is maintained
• Ensure that hygiene, housekeeping and safe working standards are maintained
• Ensure that security procedures are adhered to
• Assist with relieve security procedures at the back door
• Prevent wastage/shrinkage/damages
• Complete all relevant administration/documentation
• Operate equipment according to laid down standards
• Communicate effectively with employees, management, customers and suppliers.

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• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
• Grade 12 / Matric
• 2+ years in a department management / supervisory position
• Previous experience in the Perishables department advantageous.

Competencies

• Assertive
• Attention to detail
• Communicate
• Conscientious (by the book)
• Customer minded
• Monitor and develop other’s performance
• Sense of urgency
• Team player
• Thorough/accurate
• Accept full overall responsibility for the department
• Ensure that hygiene, housekeeping and safe working standards are maintained (floor and back-up)
• Ensure that security procedures are adhered to
• Ensure that merchandise/display standards are adhered to
• Conduct regular quality checks, ensure that stock is rotated.  Damaged/expired stock is removed
• Prevent wastage/shrinkage/damages
• Check correct pricing e.g. labels
• Complete all relevant administration/documentation
• Plan and implement sales promotions
• Approach and advise customers on the product, listen to customers’ requests, provide the required product or services and handle customers in a courteous and businesslike manner
• Monitor budgets (expenses, turnover, gross) and take required action
• Optimise stock levels e.g. always in stock, never overstocked through effective ordering and efficient handling of returns
• Plan daily/weekly production of products (if applicable)
• Communicate effectively with employees, management, customers and suppliers
• Ensure that all equipment is maintained in effective working order and operated in accordance with laid down standards
• Manage employees to ensure standards are maintained by competent, motivated employees
• Control wastage/ shrinkage/ damages.

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• Grocery Floor Manager for our local store in Bloem Plaza, to Manage the frontline & Shop Floor; Lead the store business performance, Lead people, productivity and performance and also deliver great customer offering.
• Matric / Grade 12
• 3 to 5 Years Retail experience as Manager
• Valid driver's license

Competencies:

• Great communication skills
• Leadership
• Sound knowledge of Running a retail food chain store
• Complete all the relevant On the Job training.

Key Responsibilities:

• Assist Store Manager to maintain Local’s total employee cost tramline of 5.5% of turnover.
• Assist Store Manager to ensure staff work schedules are in place three weeks in advance.
• Assist Store Manager in completing Kronos edits daily
• Food Safety score to be above 86%.
• Ensure all store staff are scheduled when and if required to the business needs to maintain the total employee cost of 5.5%
• Maintain daily Kronos edits and ensuring staff are scheduled three weeks in advance.
• Ensure that stock levels are maintained and out of stocks are minimized within the specified Local tramlines.
• Implement and maintain the Local disciplines of display and merchandise standards as per the Local plan o grams and communicate to all staff responsible for managing these standards. This includes ensuring that all products and clearly ticketed and priced correctly.
• Implement and maintain the specific compliance requirements consistently across all departments in terms of Hygiene, Housekeeping and Food Safety, Employee health and safety, Basic labour relations and Local’s internal standards, Policies and Procedures.
• Drive on the job training that will ensure that staff are skilled and aligned to what is required by Local in terms of delivery quality products and service aimed at exceeding customer expectations.
• Review and action handover list from previous day
• Ensure the frontline is running smoothly
• Ensure execution of the trade plan and all promotional activity
• Ensure on shelf confirmation complete to push for on shelf availability
• Review the production plan , ensure optimization for the following day
• Conduct Huddles and ensure cascade of information to staff
• Ensure productivity and review exceptions on Kronos
• Review workday and ensure execution of the store training plan
• Manage and engage with staff (including IR)
• Check store dashboard previous performance, all KIP’s
• Review and follow up on previous day RTC and sell through
• Review IDT and shop us for unexcepted variances and follow up  
• Review SAP for shrinkage and waste and follow up.

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• Correctly receives all deliveries to stores, and despatch of returns to vendors. Minimises shrinkage risk on receiving doors. Responsible for disposal of stock in terms of company policy and all Admin functions relating to receiving procedures - including those linked to receiving such as Visitors/merchandisers entry control etc.
• Grade 12
•  Receiving Supervisor experience required

Competencies:

• Read and interpret reports
• Achieving results through others
• Plan, organize and follow up on activities and plans
• Good personal communications skills
• Adhere to standards, procedures and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening
• Business mindedness

Key Responsibilities:

• Receiving
• Scale checks, Fire doors, Alarms and Generator checks
• Ensures all deliveries are received in terms of Standard Operating Procedures Manual (SOP)              
• Ensures all returns, i.e. Goods, Equipment and Recyclables are processed in terms of Standard Operating Procedures Manual (SOP)            
• Must meet all deadlines for receiving as per SOP Requirements
• Ensures receiving and areas of responsibility as detailed in receiving Check Lists are adhered to as per requirement
• Immediately reports all checklist failures to relevant persons as detailed therein
• Completes all required documentation and files as required for receiving End of day procedures
• Reject stock / delivery when standards/processes rules not adhered to
• Responds to queries on DC Claims

Health and Safety:

• Ensures that housekeeping standards inside and outside the Receiving Dept. are maintained
• Ensures that safety standards are adhered to in terms of receiving practice and use of equipment
• People Management & Development
• Coaches and supervises staff

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• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
• Grade 12
• 2 – 4 years produce experience and knowledge

Competencies

• Achieving results through others
• Plan, organize and follow up on activities and plans
• Adhere to standards and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening
• Business mindedness

Merchandising Management:

• Conducts regular quality checks on merchandise
• Executes plano guide 100%
• Handles product as per SOP
• Ensures department is ready for trade by store opening time
• Identifies fast selling lines within store, and implications on margin and sales opportunities
• Ensures produce is wrapped and packed according to standards
• Ensures sufficient product available for customer demand
• Ensures compliance to hygiene, housekeeping and safe working standards
• Monitors the implementation of all promotional activities – adherence to promotional calendar
• Back up areas are kept clean and clear
• Understand customer needs and communicate these to demand planning
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum

Food Safety & Hygiene:

• Ensures that hygiene and housekeeping standards are maintained
• Ensures stock rotation
• Monitors the adherence to food safety and health and safety standards are maintained
• Manages non-conformances via effective corrective action
• Implements cleaning schedules and checks effective cleaning and sanitation

Customer Services Management:

• Responds to customer requests
• Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability
• Ensures department standards are maintained; equipment is manned and in working order

Staff Management:

• Communicates critical information to staff
• Set targets and activities – priorities, delegates and communicates
• Handles procedural, policy and legislative noncompliance
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
• Checks and amends Kronos scheduling

Administration:

• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Monitors waste, and ensures procedures are adhered to
• Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets.
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer

Systems:

• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP
• Checks for electronic communications regularly during the working day
• Processes waste.

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• 1 year experience in managerial position. (or previous reliever experience for a minimum of 6 months)
• Grade: 12 (NQF Level 4) or equivalent.
• Computer literate – MS Outlook, Excel, Word. MS Teams/Zoom.
• Willingness to work irregular hours, including evenings and weekends and stock takes after hours
• Willingness to be moved from store to store if and when need be
• Willingness and ability to undertake physical hands-on tasks
• Complete an assessment

Competencies

• An absolute passion for the product
• Good interpersonal & communication skills
• Conscientious, attentive to detail, accurate
• Good staff management and development skills
• Sense of urgency, enthusiasm and high energy level
• Assertiveness
• Customer centric approach
• Ability to work under pressure
• Motivation, self confidence and the use of initiative
• Team player who is results driven.

Key Responsibilities

Customer Journey:

• Customer centric approach
• Ensuring customer service standards are rigorously applied
• Attending to all customer service requests, advertising on product and services. Ensure that VM standards are adhered to and execution of all plans and promotions.

People Management: (Assist Store Manager with functions)

• Manage all people related aspects on an ongoing bases for staff.
• Able to deal with employee shortcomings if/when needed.
• Assist with recruitment on a store level according to company policy and procedures.
• Assist with Identify training and Development initiatives for employees.
• Assist with performance management – focus on talent management and succession planning.
• Able to lead and manage a team of employees.
• Assist with identify training initiatives and develop staff accordingly.

Daily Operations/Stock Management/Risk Management:

• Opening and locking of store in accordance with the company security procedures
• Conducting start & end of day reporting and procedures
• Conducting administration (staff scheduling & leave, invoices, pricing, costs, floats & banking, expense control, reconciliations, CDC and head office instructions etc) per company standards and procedures
• Ensuring merchandise is offloaded, captured, packed, merchandised & displayed per company policy
• Monitoring quality and controlling soilage of merchandise and taking appropriate action
• Controlling shrinkage
• Ensure that OHS standards are adhered to at all times

Sales/Promotions:

• Promoting sales to achieve budgets and monitoring sales, turnover and participation.
• Conducting promotions
• Implementation of markdowns and RTC’s

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• At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay.
• As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team

Minimum requirements

• National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
• A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry
• Previous experience within the retail environment advantageous
• Previous line management experience is advantageous

Competencies

• Strong leadership and team-building skills
• Excellent organisational and prioritisation abilities
• Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools
• Strong analytical skills to assess performance metrics and implement improvements

People Management

• Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures
• Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels
• Manage employee relations matters, fostering a positive work environment and proactively addressing concerns
• Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget

Coaching & Mentoring

• Develop and implement training and facilitation programs to enhance team skills and knowledge
• Mentor team members to promote career growth and adherence to operational effectiveness

Operations

• Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)
• Coordinate daily operations and implement best practice to optimise productivity and efficiency
• Ensure compliance with all operational policies and procedures, maintaining high delivery standards
• Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings
• Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations
• Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.
• Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures
• Assist with daily task management of stores
• Run daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issues

Recruitment and hiring

• Lead the hiring process for new team members (conducting assessments and interviews)
• Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires

Reporting and communication

• Prepare and present regular reports on operational performance, workforce metrics and areas for improvement
• Facilitate effective communication within the team and across departments to ensure alignment with organisational goals.

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• The purpose of the job is to manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to within the Deli Department. This exciting opportunity is based at our Pick n Pay Claremont Store. We are looking for an In-Store Chef to create an exciting and interactive customer experience.
• Matric Grade 12.  Experience / training in foods retail and management of resources.
• At least 5 years' experience in Food Production/Restaurants Sound knowledge of Kosher meals Retail experience will be an added advantage.

Competencies

• Ability to provide exceptional customer service
• Strong communication skills
• Adherence to quality and standards
• Knowledge about Food Safety and its procedures
• Knowledge about food retail
• Leadership qualities
• Ability to work as part of a team
• Good planning and organizational skills and the ability to multitask 

Merchandising Management  

• Monitors and active involvement in all promotional activities, events and festivals – i.e. Passover.
• Have a good understanding of Kosher, recipes specifications and Kosher food pairing
• Able to work within the Kashrut Laws when handling food in the Kosher deli
• Willing to work flexible shifts in line with the Kosher events and festivals as required
• Conducts regular quality checks on merchandise
• Handles product as per SOP  
• Ensures department is ready for trade by store opening time
• Identifies fast selling lines within store, and implications on margin and sales opportunities
• Ensures sufficient product available for customer demand
• Ensures compliance to hygiene, housekeeping and safe working standards Back up areas are kept clean and clear  
• Understand customer needs and communicate these to demand planning Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum

Food Safety & Hygiene  

• Ensures that hygiene and housekeeping standards are maintained
• Ensures stock rotation
• Monitors the adherence to food safety and health and safety standards are maintained
• Manages non-conformances via effective corrective action
• Implements cleaning schedules and checks effective cleaning and sanitation

Customer Services Management

• Responds to customer requests
• Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability
• Ensures department standards are maintained; equipment is manned and in working order
• Staff Management  
• Communicates critical information to staff
• Set targets and activities – priorities, delegates and communicates
• Handles procedural, policy and legislative noncompliance
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
• Train staff in the Kosher deli – hot food, salads and prepacks.  

Administration  

• Ensures that all equipment is properly maintained in effective working order Ensures that general maintenance standards are met
• Monitors waste, and ensures procedures are adhered to
• Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets.
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer  

Systems  

• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP  
• Checks for electronic communications regularly during the working day  
• Processes waste.

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• As the Regional Manager for our clothing stores, you'll be the heartbeat of the region, ensuring our stores shine bright and run smoothly! You'll lead a team of passionate Area Managers, driving store excellence across operations, customer experience, and financial performance.
• From maintaining top-tier store standards to executing bold promotional strategies, your role will be all about fostering a culture of success, creativity, and collaboration. You'll balance the art of inspiring your team with the science of running efficient, profitable stores, all while making sure each location stays stylishly on-brand and in tip-top shape.

Minimum requirements

• Grade 12 (Matric) or N3 equivalent (preferred).
• 5-10 years of retail management experience, ideally as an Area Manager or Regional Manager.
• Proven experience in retail clothing management is a must.
• Strong computer literacy is essential.
• Knowledge of SAP is a definite advantage.
• A valid driver’s license is required, as the role involves extensive local travel.

Competencies

• A strategic and innovative thinker with the ability to solve complex problems autonomously.
• Strong business acumen with the ability to see the big picture and drive results.
• Excellent negotiation skills, able to build win-win solutions with key stakeholders.
• Sharp decision-maker who can weigh options and act decisively under pressure.
• Strong numerical, analytical, and interpretive skills to make data-driven decisions.
• Proficient in computer literacy and comfortable with various software tools.
• Assertive communicator, able to engage and influence stakeholders at all levels.
• High attention to detail and a keen eye for spotting opportunities for improvement.
• A natural alignment with Pick N Pay values and the company’s mission to make a positive impact.
• Deep commercial and financial awareness, balancing profitability with customer satisfaction.
• Skilled in networking and building strong relationships across teams and external partners.
• Self-motivated with a growth mindset, always seeking to develop yourself and others.
• Self-motivated with a growth mindset, always seeking to develop yourself and others.
• Champion the growth of future leaders by nurturing talent for Regional Manager succession plans.
• Be the trusted escalation point for issues raised by Area Managers, stepping in to resolve and guide where needed.
• Ensure consistent excellence across all stores in your region, from operations to customer experience.
• Provide dynamic training for current and newly appointed Area Managers, setting them up for success from day one.
• Optimize staff allocation to ensure the right team is in the right place at the right time.
• Lead, guide, and inspire your Area Managers, empowering them to hit their goals and develop their teams.
• Oversee the flawless merchandising of new stores, ensuring they’re ready to open with perfect execution.
• Ensure that top-tier customer service standards are maintained across every location.
• Communicate clear expectations for store operations, standards, and processes to Managers and staff.
• Share your wealth of knowledge and expertise to upskill Managers, staff, and supervisors on the job.
• Keep a close eye on store performance, identifying opportunities to drive improvements and success.
• Authorize necessary maintenance expenditures, ensuring stores remain in top condition.
• Oversee security processes and ensure procedures are followed to keep stores safe and secure.
• Monitor labour cost ratios, ensuring efficiency without compromising on service.
• Conduct regular, hands-on store visits to assess performance, offer support, and celebrate successes.

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Minimum Requirements: 

• Education: Grade 12 (Matric), N3 equivalent, or a degree in Clothing or a related field. 
• Experience: 2–5 years in a similar role within the clothing retail sector. 
• Knowledge: Strong understanding of merchandising principles and a passion for fashion. 
• Leadership: Proven ability to lead, inspire, and build high-performing teams. 
• Technical Skills: Proficient in computer systems; knowledge of SAP to run, analyze, and interpret reports is a plus. 

Key Competencies: 

• Customer-Focused: Always puts the customer first, ensuring exceptional service. 
• Business Savvy: Strong retail acumen with a trader’s mindset and strategic problem-solving skills. 
• Effective Communicator: Assertive, clear, and impactful in both negotiation and decision-making. 
• Analytical Thinker: Sharp numerical and analytical abilities with high attention to detail. 
• Tech-Savvy: Proficient in using relevant computer systems. 
• Relationship Builder: Skilled at networking and fostering strong connections. 
• Driven and Aligned: Self-motivated, growth-oriented, and committed to upholding Pick n Pay’s values. 

Are you ready to take the lead and make your mark? As our Clothing Store Manager, you’ll: 

• Inspire and Lead: Guide and motivate your team to deliver top-notch service and create an unforgettable shopping experience. 
• Boost Business: Implement smart strategies to hit sales targets, analyze performance, and drive the store’s success. 
• Run the Show: Oversee daily operations, manage staff schedules, stock, and ensure smooth-running processes in line with company standards. 
• Style It Up: Ensure the store looks impeccable—manage visual merchandising, housekeeping, and displays that turn heads. 
• Develop Your Team: Coach and support your crew, identify training needs, and build a productive, positive work environment. 
• Maintain Standards: Keep policies, security, and maintenance in check while managing costs and ensuring smooth operations. 

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• This is a fantastic opportunity to join one of the largest supermarket chain store in South Africa and gain insight and understanding of store operations by working in various departments. This is a career path to become a store manager.
• 2- 3 years retail experience advantagious
• 1 – 3 years departmental manager experience advantagious
• Must be successful in at least 2 competency based interviews
• Must be flexible and willing to be transferred between stores
• Must be willing to give authorization for a full credit and criminal check
• Must be Matriculated (attach certified copy to application)
• Must have a valid South African ID (attach copy to application)
• Drivers Licence is essential (attach certified copy of license)
• Must reside in Western Cape

Competencies

• Performance Management.
• Problem Solving
• Sense of urgency
• Attention to detail
• Assertiveness.
• Relationships building
• Effective communication
• Financial accuman
• Results orientated
• Ensure that hygiene, housekeeping and safe working standards are maintained (floor and back-up)
• Ensure that security procedures are adhered to
• Ensure that merchandise/display standards are adhered to
• Conduct regular quality checks, ensure that stock is rotated.
• Damaged/expired stock is removed Prevent wastage/shrinkage/damages Check correct pricing e.g. labels
• Ensure that all administration is completed accurately and timeously
• Analyse, maintain and update relevant information/documentation, take required action when necessary
• Plan and implement sales promotions
• Approach and advise customers on the product, listen to customers’ requests, provide the required product or services.
• Monitor budgets and take required action
• Analyse profitability of department, make recommendations or take required actions
• Optimise stock levels e.g. always in stock, never overstocked through effective ordering
• Manage employees to ensure standards are maintained by competent, motivated employees

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• Provide exceptional Customer Service and uphold the company values with the community.

Matric Grade 12.

• 12-18 months face-to-face customer service experience

Competencies:

• High energy levels1
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills
• Good personal communications skills
• Adhere to standards, procedures and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening
• Business mindedness
• Basic computer literate (MS Office)
• Pick n Pay values and culture
• Customer service ethos
• Understanding of Pick n Pay’s business priorities
• Understanding of different store formats
• Understanding of Pick n Pay values and expected performance standards
• Understanding of organizational structures, business flows, where and how to source
• information
• Code of Ethics
• Gain understanding on the process of handling customer complaints via different mediums
• Understand the SOP governing the public liability process
• basic knowledge on the SOP governing the food safety procedure
• In-depth knowledge on the roles of the CSM in store and the community around the store
• Reports
• HR Policy
• Consumer Protection Act
• Liquor Act

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• Ensure the effective execution of the flow of stock through the value chain in order to achieve sales growth, availability, waste, working capital and reducing distribution costs. Integrate with cross functional stakeholders to understand strategies and targets and translate this into qualitative forecasts, sales plans and vendor orders.
• BCom Logistics/Degree in Quantitative Analytics/Operational Research/Industrial Engineering/Applied Mathematics (RPL)
• SQL (Structured Query Language), Power BI and Access advantageous
• 2 years Retail, Supply Chain or Planning experience and/or at least 1 year PnP-specific experience

COMPETENCIES:

• Analysis
• Conceptual Thinking
• Data Accuracy & Attention to Detail
• Judgement & Decision Making
• Drive
• Flexibility
• Positive, willing attitude
• Networking/Liaison
• Organisational Awareness
• Influencing
• Verbal & Written Communication
• Business Insights
• Environmental Scanning
• Prioritising Tasks
• Monitoring

Sales Plan

• Create sales plan:
• Create weekly sales plans for assigned categories using the module document and Standardised T-4 planning process.
• Consolidate all inputs required to plan for promotions, cannibalization, events, seasonal/weather/price changes, and plan accordingly.
• Use annualization trend reports to understand previous year sales base compared to current year and identify trade opportunities where there are gaps.
• Use standardised planning and reporting tools for accurate sales planning and execution
• Understanding the business sales plans and strategy and base your category forecast on these plans.
• Plan for upcoming promotions by extracting upcoming promotional information from the Adnote tool and adhering to the relevant T – 5 Promotional planning processes.
• Create a sales and execution plan for new article and seasonal launches.
• Plan for store specific nuances i.e. changing trends, revamps, new stores and for store specific events communicated by the Store Execution Team
• Follow the DILO & Rhythm document as set and communicated by your line manager
• Incorporate historical forecast accuracy into future planning process and numbers to drive more accurate sales planning and forecasting.
• Liaise with business on the sales plan:
• Follow a set weekly rhythm with commercial teams to understand sales strategies and agree on forecast values at T-3
• Share weekly sales plan with divisional teams and distribute agreed sales forecast numbers at T-2.
• Escalate significant differences between sales targets, commercial sales plan and the retail sales forecast.

Operational Execution

• Sales Plan Execution:
• Load forecast DIFs in SAP to ensure the system forecast reflects your category sales plan and promotional forecast.
• Follow processes and methods communicated by line management to ensure all forecast uploads are accurate.
• Ensure replenishment parameters are set correctly to reflect the sales plan and forecast accurately.
• Revise min display rules on a regular basis to ensure optimized min display settings.
• Ensure in-week forecast profiles are set correctly to accurately reflect in-week sales demand of stores and articles. Ensure that shelf life is set correctly in SAP for lines linked to assigned category.
• Ensure replenishment master data fields are set correctly for accurate and correct execution of system replenishment.

T-Action and Monitoring:

• Make use of available standardized reports and tools for daily execution and monitoring of orders and sales plans.
• Monitor orders daily to ensure order trends reflect sales plan and in-week forecast distribution.
• Track sales, waste, working capital and availability KPIs daily to ensure sales plans are executed correctly.
• Monitor sales vs forecast and adjust sales plans accordingly to ensure forecast and replenishment parameters reflect customer demand.
• Work through daily and weekly KPI exceptions (available on the story board report for fresh categories) and take action as per guidance provided by your line manager.
• Highlight and escalate any KPI or operational risks identified and work with your line manager to resolve identified issues.
• Understand root cause on high returns and implement solutions that will proactively reduce/avoid returns.
• Execute New article and/or seasonal launches in adherence with the launch process.
• Manage DC stock holding on bulk lines and take responsibility for the ordering process and maintaining target stock levels in all DC’s.
• Execute the ordering of imports stock according to the plan set by line management.
• Execute end to end promo planning process, by engaging with stakeholders and adhering to the T-5 promotional process.
• Analyse the New & Revamp store report and take action on poor availability lines.
• Resolve specific availability, sales growth or waste issues escalated by regions or the Store Execution Team (SET).
• Execute the Own-brand strategy set by line management.

Revise previous week:

• Revise previous week performance and incorporate into planning processes for current and upcoming weeks.
• Report on any post promo overstocks and escalate articles and stores requiring further action to avoid waste.
• Make use of standardised reports to tools to understand the root cause of low availability and implement solutions to proactively reduce/avoid out of stocks. Escalate root causes that is not within the control of the supply chain planning department.
• Make use of standardised reports to tools to understand the root cause of waste and implement solutions to proactively reduce/avoid excessive waste. Escalate root causes that is not within the control of the supply chain planning department.
• Escalate store stock accuracy issues to line management.

Category Profitability

• Provide input on promo & pricing strategies based on category performance and annualization
• Provide input on range based on sales, waste and profitability
• Support maximized deal price purchases by ordering more stock for promo lines during the deal price period. Only for lines where applicable Identify opportunities to increase category profitability by using a profit levers tool or something similar
• Support Vendor Growth Hurdles and strategic Buy-ins (Category Profitability) by executing the plan provided by the planning line manager.
• Understand the elements that contribute to improved category GP and work with commercial teams to achieve set targets.
• Work with commercial and store teams to plan for the effective ordering and execution of service counter/in-store departments.
• Work with commercial and logistics teams to implement ways of work that will drive increased franchisee buy-in participation.

Stakeholder Engagement

• Build & maintain good working relationship with all stakeholders

Internal Stakeholders:

• Collaborate with required internal stakeholders to create accurate and realistic sales plans that reflect business, category and promotional strategies.
• Follow the commercial integration rhythm as set by your line manager.
• Communicate sales plans to the SCP DC volume management team to ensure accurate DC volume planning and execution
• Work closely with the technical team to ensure the accurate maintenance of shelf life in SAP. Ensure all quality related issues are incorporated into sales plans.
• Communicate with the SET on store specific issues and accompany them on store visits - 1 per quarter
• Work with New Product Development teams to ensure the timeous execution of new product launches.

External Stakeholders:

• Share promotional forecast with vendors as set out in the T-4 promo planning process.
• Work with vendors and commercial to understand the root cause of poor strike rate and work on solutions to proactively avoid strike rate issues.
• Liaise with vendors following a formalized Vendor Collaboration process. Act as vendor champion as and when required.

Self-Management and Teamwork

• Contribute to a positive, constructive working environment.
• Share insights with peers on improved ways of work and utilisation of reports, tools and processes.
• Ensure effective (clear and concise) communication with line manager, peers and stakeholders
• Calm self and others during stressful times and keep a positive attitude.
• Maintain positive working relationships with team members by building trust and treating them with respect.
• Take ownership and accountability for tasks and activities and demonstrate effective self-management.
• Contribute to an encouraging and motivating working environment.
• Adhere to Pick n Pay values.

Value Chain Costs

• Have a good understanding of value chain cost and income components and the role planning plays to influence these levers.
• Ensure order patterns of assigned categories conform to the required in-week order distribution set for each DC.
• Identify and escalate inefficient pack sizes
• Implement mixed lugs as and when required
• Provide input in vendor-specific projects & improvements that contribute to value chain efficiencies.
• Execute vendor collaboration and efficiency plans as set out by the planning manager.
• Execute operational plans communicated by line manager to maximize DC Margin.
• Assist with the centralization of vendors into PnP DCs.