Latest Jobs at Black Pen Recruitment

Job Description

Cloud-based Software Consultant

Are you an experienced customer service professional? Do you have a strong understanding of cloud-based software?

Then we have the job for you!

Our Client, an award-winning contact centre is looking to hire a Cloud-based Software Consultant. As a BPO service provider, they connect their clients with customers, 24/7. They’re steadfast and dependable, yet agile and flexible to adapt to the exact nature of any business – to become their voice and their touchpoint with the customer.

Our client is an internationally recognized software development company that develops leading Venues & Events Management software globally. Their mission is to combine the world-class product with amazing client support ensuring our clients receive the best possible experience.

As Cloud-Based Software Consultant, you will be responsible for providing tier 1 Inbound Technical Support to our customers

Job Type: Full-Time | Permanent

Requirements

Requirements: 

• Matric

• Experience in HTML and CSS

• Outstanding telephone skills with an ability to translate complex technical information into layman’s terms

• Excellent written skills with an ability to describe technical information clearly

• Excellent time management and the ability to prioritize

• A keen eye for detail with the ability to identify and solve problems quickly and efficiently

• Enjoy dealing with people and a genuine desire to assist them

• Experience in a technical contact centre role, or the events industry, and/or using venue & event management software

• A commitment to learning and ongoing personal development

• A problem-solving nature with the ability to work under pressure

• A passion for technology and a solid understanding of the IT world, ideally with experience in software

• Credit and Criminal Clear

• Hospitality experience will be advantageous

Responsibilities:

Your role will include (but is not limited to):

• Troubleshooting technical software related enquiries via phone and email.

• Identifying, troubleshooting and logging software 'bugs'

• Training of new & existing clients on Venue Software

• Implement, train and manage the setup process for their clients.

• Cross-selling and up-selling products and services (e.g. Training, Web templates)

• Assign and manage designs and custom web-skin work.

Did we spark your interest? Then apply today!

go to method of application »

Job Description
Social Media Specialist (Digital Marketing/Advertising Industry)

Do you have solid experience as a Social Media expert? Do you wish to broaden your horizon in a young and dynamic company – then this is the perfect opportunity for you!

Our Client,an all-inclusive digital marketing agency that focuses on creating and implementing integrated strategies while breaking the mould of the traditional ‘agency and client’ relationship, is currently looking for a Social Media Specialist for their Office in Cape Town.

They operate in South Africa and across various international markets giving them the benefit of a global affiliation while maintaining local independence. 

As the Social Media Specialist, you have hands-on experience in building, implementing, and optimizing ad campaigns across Facebook and other ad platforms. Our client is seeking a critical thinker who

understands the data and looks for opportunities to improve our campaign performance. This

person will work closely with the Team Lead, Account Managers & broader team to execute

on the strategies to help the overall business achieve the targets.

Type: Full Time | Office-based

Requirements
Requirements:

• 3+ years’ experience in a paid advertising role
• Proven experience in performance advertising (Leads, sales, ecommerce)
• Certifications: Google Ads (Beneficial) Google Analytics (Beneficial) FB Blueprint (Beneficial)

Experience on the following platforms:

         ○ Facebook Business (Required) - Facebook and Instagram

         ○ Google Ads (Beneficial) - Across App, Display, Search, and Shopping

         ○ Google Analytics (Beneficial)

         ○ Google Marketing Platform (Beneficial) - SA360, DV360, Campaign Manager

• Attention to detail
• e-commerce experience across paid advertising
• Strong Data Analysis, Manipulation and Reporting Skills
• Strong Problem Solving Skills and Solutions Orientated
• To work under pressure in a time sensitive environment
• To work with all levels of management

Responsibilities:

Manage, Run, Optimize and Report back on Paid Advertising channels on a daily, weekly and monthly basis to the internal and external stakeholders, these include but are not limited to:

     ○ Paid Social Media through FB Business Manager

     ○ Google Search & Google Shopping (beneficial)

     ○ Display & Video 360 (beneficial)

• Managing paid advertising budgets optimally to achieve business KPI’s
• Assist business departments with paid advertising requirements, reporting, analysis and strategies
• Help other business departments understand and how best to implement their digital advertising requests.
• Keep up to date of changes in the digital industry and setting up tests to implement and determine the viability of these new changes on our internal paid advertising.
• Attend status meetings, results meetings and produce contact reports to ensure all
• meeting outcomes are reported and delivered against
• Liaise with relevant departments to deliver effective Account Management
• Demonstrate a good competency of using Microsoft Excel, Word and PowerPoint.

Please Note: Only shortlisted candidates will be contacted.

If this sparks your interest, apply today! we’d love to hear from you!

go to method of application »

Job Description
Sales Executive (SaaS/Insurance)
Are you an experienced SaaS sales executive? Do you have strong knowledge and experience selling software? 
We have a position for you!

• Our client is a leading provider of a powerful SaaS platform that organises and accelerates businesses offering insurance solutions with Headquarters based in Cape Town. This tech business is moving ahead in a positive trajectory which is certainly why it is backed by several top-ranking/highly recognised global FinTech investors. They are looking for a skilled Head of Sales to join their exciting remote team.

Job type: Full-Time | Remote

Requirements
Requirements

The Role:

As a Business Developer your objective is to effectively communicate and sell Client’s business product and grow the number of businesses using their product. Their aim is to find good-fit customers, keep customers longer, get them to buy more over their extended life, and advocate for the Client. You need to be obsessed with delivering success to their business customers and be comfortable in a fast paced and performance driving environment.

Skills and experience:

•  3 years minimum of software sales experience (ideally SAAS) in a fast paced selling environment
•  3+ years Sales Experience in insurance
•  Excellent verbal, written and interpersonal communication skills
•  Proven track record of exceeding sales targets selling to Mid Market and/or Enterprise customers
•  Knowledge of how to sell into segmented, targeted industries with tailored solutions
•  Understanding of how to navigate large corporate buying processes and anticipate the challenges these customers have when adopting new, innovative technology

Working on their B2B product, your responsibilities will include:

•  Lead a consultative sales process with several touch points from initial customer engagement to closed sales
•  Work with a combination of lead generation sources, initially focusing on building a strong pipeline of opportunities but also using your own skills in sales outreach to both prospect and qualify potential customers against company criteria for ideal buyer profile
•  Execute exploratory calls, conduct screen share or in person demos of SaaS solution and manage a pipeline and forecast deals on a bi-weekly basis
•  Achieve and consistently exceed quarterly and monthly sales goals
•  Maintain a high level of relevant industry knowledge in order to effectively lead presentations to senior managers and decision makers
•  Conduct all sales activities with the highest degree of professionalism and integrity
•  Travel to conduct in person meetings when necessary

Who you are:

•  A self-starter, able to dive in without requiring or seeking micro management likeable, intuitive, and warm people person
•  Highly organized, produce high quality work, and have outstanding attention to detail
•  Able to manage your own time, and work on a variety of tasks
•  Passionate about customer success 

Did we spark your interest? Apply today!

go to method of application »

Job Description

E-Commerce Sales Executive (E-Commerce)

Do you have at least 2 years’ experience as an E-Commerce Sales Executive? Are you looking for a remote job? Then we have the opportunity for you!

Our fantastic Client, based in Cape Town, is a thriving e-commerce business who are seeking to employ an E-commerce Sales Executive. You are someone we would like to meet if you have exceptional experience in designing travel packages coupled with your excellent communication skills. If you feel you have what it takes to use your creativity skills while kick-starting your career within the online travel sector, then this is the perfect position for you.

As an E- Commerce Sales Executive, you’ll focus on closing New Business across our Client’s  Local Sales. Everything ranging from restaurants, leisure, beauty, wellness, fitness,  entertainment and services will be your playground for closing a deal. You’ll use your skills to  build relationships with our potential clients and make this relationship grow to partnerships. You’ll have autonomy when it comes to prioritising accounts, negotiating complex offers and  crafting delightful campaign structures with the end customer in mind. We spend our days  learning about what makes small-business tick and how to craft unique marketing campaigns to  help them reach their targeted audiences. 

Job Type: Office-Based

Requirements

Requirements:

• Strong B2B experience

• Solid experience in a new-business hunting sales environment, 

• Comfortable cold calling

• Track record of success in a KPI driven sales environment

• Comfortable in an ever changing, competitive environment, with the ambition to improve

• Curious about people, local  businesses, and possess the innate ability to inspire passion in others. 

Responsibilities: 

• Prospecting New Business through: cold calling, established networks and independent  research 

• Contracting, consulting with- and closing deals with relationships

• Take ownership of contract negotiation process

• Use consultative selling strategies to reach merchants’ desired outcomes and maximise profit 

Benefits:

• Experience working for one of the fastest growing ecommerce companies in the country  unparalleled career opportunities 

• Free staff discounts (on top of discounts!) on deals 

• 18 Days leave 

• Work in our awesome, relaxed and fun culture - and we tend to dress that way too! 

• Quarterly and monthly team events and much, much more!

Do we spark your interest? The send us your CV today!

We are looking forward to hearing from you!