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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To create and manage the implementation of the Learning and Development strategy within the Cluster to achieve the business strategy
- The role reports into the Head: Organisation Effectiveness and Talent in CIB HR
Job Responsibilities
- Design and implement Cluster Learning strategy by interpreting the Business, Cluster People, Group HR – and Group Learning strategies
- Formalise the CIB Youth Development strategy and manage execution thereof together with the Cluster Talent Manager
- Deliver on agreed strategic and operational learning projects and manage their implementation across CIB in line with service level agreements
- Engage with clients to determine and understand the learning needs that will address business objectives and design relevant solutions
- Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
- Build relationships with key stakeholders including BU HR, line management and relevant Group HR resources and external parties
- Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with vendor/s, addressing any deviations.
- Ensure the integration of Learning with other processes in the HR value chain to enhance the CIB Employee Value Proposition
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and digitisation of processes
- Manage vendor on boarding process and general maintenance of service level agreements and contracts in line with procurement policies and processes
- Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Learning and Development solutions in the most cost effective manner, within agreed timeline and meeting financial and business objectives
- Ensure the achievement of the FSC skills development target by optimising spend and development of learning solutions in line with SAQA requirements
- Ensure payment, analysing and approving all vendor invoices.
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
- Manage risks and ensure alignment with regulatory requirements
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours Degree (HR Development, HR, Education, Industrial Psychology, Business Management)
Essential Certifications
Preferred Certifications
- Relevant Learning and OD industry certification
Type of Exposure
- Managing a team of managers
- Coaching and mentoring others
- Building a community of leaders
- Developing a divisional strategy plan
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Managing business risks
- Developing succession plans
- Conducting benchmarking exercises to identify improvement opportunities
- Executing major organisational change
- Networking and building relationships
- Managing a department or area
- Making financial decisions
Minimum Experience Level
- 5 – 8 years’ experience Learning and Development Industry experience
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Learning and development methodologies
- Methods for measuring training effectiveness
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Communication
- Customer Focus
- Decision Making
- Influencing
- Innovation
- Building Talent
- Facilitating Change
go to method of application »
Job Purpose
- To facilitate and support the effective management of the Enterprise Wide and Operational Risk Frameworks in order to manage current and emerging risks to assist Nedbank in achieving its objectives.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Gain access to client companies by presenting consumer education programmes and financial training to employees of the company.
- Identify opportunities for selling products and services by identifying needs and making recommendations for interventions to the client and/or to relevant internal stakeholders.
- Deliver on targets and due dates by conducting pre-planning for all interventions and training and liasing with clients and internal stakeholders to confirm training arrangements.
- Prevent unnecessay costs by following plans and confirming all arrangements.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Meet external client needs by delivering training and consumer education.
- Make recommendations for service improvements by using feedback gathered in training sessions and other engagements with clients.
- Build relationships and indentify synergies with internal clients by attending meetings; communicating regularly; visiting clients with the relevant internal stakeholders.
- Execute activities in line with client expectations by engaging with the client and relevant internal and external stakeholders during the pre-planning stage.
- Present consumer education programmes and financial training using approved and/or accreditted training courses and materials; and in line with agreed plans.
- Confirm that activities at client premises conducted by bank representatives comply with bank processes and procedures by visiting agreed events with relevant internal stakeholders and assessing against relevant approved guidelines/checklists.
- Conduct gap analysis of bank representatives using the relevant guidelines and checklists to confirm compliance to bank standards and compliance to national legislation.
- Provide coaching and/or recommendations for corrective measures based on gap analysis; using root cause analysis techniques and effective feedback and coaching skills.
- Train/coach relevant internal stakeholders in business systems by following training guides and using approved support material.
People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Accounting , Bachelor of Commerce: Internal Auditing
Essential Certifications
- Relevant professional bodies (SAICA, CISA, IRMSA, EISA, SAIFM)
Preferred Certifications
Type of Exposure
- Conducting root cause analysis
- Analysing situations or data that requires an evaluation of multiple factors
- Developing ways to minimize risks
- Drafting reports
- Managing conflict situations
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase stakeholders understanding
- Brainstorming ways of improving a product or situation
- Challenging the status quo with a view to improving the environment or internal stakeholders understanding
- Communicating standards to others
- Comparing two or more sets of information
- Conducting needs analysis
- Writing decision papers
Minimum Experience Level
- 5 years Banking experience and/or 3 years Operational risk experience
Technical / Professional Knowledge
- Cluster specific operations
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Principles of project management
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
Behavioural Competencies
- Earning Trust
- Communication
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
- To create and manage the implementation of the Learning and Development strategy within the Cluster to achieve the business strategy
- The role reports into the Head: Organisation Effectiveness and Talent in CIB HR
Job Responsibilities
- Design and implement Cluster Learning strategy by interpreting the Business, Cluster People, Group HR – and Group Learning strategies
- Formalise the CIB Youth Development strategy and manage execution thereof together with the Cluster Talent Manager
- Deliver on agreed strategic and operational learning projects and manage their implementation across CIB in line with service level agreements
- Engage with clients to determine and understand the learning needs that will address business objectives and design relevant solutions
- Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
- Build relationships with key stakeholders including BU HR, line management and relevant Group HR resources and external parties
- Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with vendor/s, addressing any deviations.
- Ensure the integration of Learning with other processes in the HR value chain to enhance the CIB Employee Value Proposition
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and digitisation of processes
- Manage vendor on boarding process and general maintenance of service level agreements and contracts in line with procurement policies and processes
- Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Learning and Development solutions in the most cost effective manner, within agreed timeline and meeting financial and business objectives
- Ensure the achievement of the FSC skills development target by optimising spend and development of learning solutions in line with SAQA requirements
- Ensure payment, analysing and approving all vendor invoices.
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
- Manage risks and ensure alignment with regulatory requirements
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours Degree (HR Development, HR, Education, Industrial Psychology, Business Management)
Essential Certifications
Preferred Certifications
- Relevant Learning and OD industry certification
Type of Exposure
- Managing a team of managers
- Coaching and mentoring others
- Building a community of leaders
- Developing a divisional strategy plan
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Managing business risks
- Developing succession plans
- Conducting benchmarking exercises to identify improvement opportunities
- Executing major organisational change
- Networking and building relationships
- Managing a department or area
- Making financial decisions
Minimum Experience Level
- 5 – 8 years’ experience Learning and Development Industry experience
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Learning and development methodologies
- Methods for measuring training effectiveness
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Communication
- Customer Focus
- Decision Making
- Influencing
- Innovation
- Building Talent
- Facilitating Change
go to method of application »
Job Purpose
- Actively acquire clients and take accountability for revenue generation and growth of assets under management by offering and implementing holistic global advise. Pro-actively cross sell into the full Nedbank Private Wealth product suite as well as the broader Nedbank Group. Pro-actively manage existing clients to ensure investment portfolios are aligned to mandate and model portfolios (local and offshore).
Job Responsibilities
- Contribute to the overall revenue and financial performance: Ensure overall contribution by way of quality leads for quick conversion into sales into the rest of the Wealth Cluster and the broader Nedbank Group. Responsible for book analysis to identify potential opportunities for cross sell into Group.
- Acquire new clients: Ensure networks to acquire new clients and business via collaboration within Group, niche business introducers and following up on leads from various marketing campaigns.
- Achieve book growth in assets under management and growth in revenue and achieve extensive cross sell in own book: Increase share of the client's wallet by gathering assets and different investment products currently on other platforms and institutions. Maintain existing client book at the appropriate pricing and revenue contribution by minimisng client attrition and outflows. Grow assets under management via referrals and attaining new clients. Ensure effective cross sell is achieved in existing book.
- Establish and maintain excellent client relationships and service: Develop and retain client relationships. Ensure digital adoption by client for various transactions and services that are available on our digital tools. Service and maintain client portfolios. Attend to all administration matters. Address client queries and concerns. Arrange regular review in addition to regulatory obligations. Identify appropriate products and services to clients to ensure holistic global advice which incorporates investments, estates and retirement planning, banking and lending facilities. Attend to book analysis and proactively identify opportunities to add values to clients and achieve appropriate cross sell into the business. Annual balance sheet review with a view to exposing inefficiencies and resultant actions leading to maximising wealth within risk constraints.
- Adhere to Risk and Compliance requirements: Adhere to all regulatory, industry, business and internal policies and procedures by, ensuring relevant CPD is met. Keeping up to date with compliance issues. Ensure portfolios are managed in terms of risk profile and updated needs.
- Manage Self: Self development in terms of attending investment relative training (locally and international) up skilling in terms of financial industry products and services. Support achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit plan and ensuring delivered systems, process, services and solutions are aligned. Identify training courses and career progressions for self through input and feedback from management.
- Improve process and culture: Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
People Specification
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Essential Certifications
- FPI (Financial Planning Institute) membership
Type of Exposure
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
- Improved Processes and Culture
- Managed Governance
- Managed Process Results
- Managed Relationships
- Managed Self and Team
- Managed budget
- Supported Transformation, Change and continued Improvement
- Provided operational support for Governance, Compliance and risk based assurance
Minimum Experience Level
- 5 years experience as a Wealth Manager / Wealth Advisor.
FAIS RE 5 - Rep
Technical / Professional Knowledge
- Business terms and definitions
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Behavioural Competencies
- Continuous Learning
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
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Job Purpose
- To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Minimum Experience Level
- At least 3 years of analytical and modelling experience preferably in impairments and scorecards
- IFRS 9 exposure
Essential Qualification
- Matric/ Grade 12 / National Senior Certificate
- Bsc / Bcom
Type of Exposure
- Analysing situations or data that requires an in depth evaluation of multiple factors
- Developing ways to minimize risks
- Managing conflict situations
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase stakeholders understanding
- Comparing two or more sets of information
- Working with a group to identify alternative solutions to a problem.
- Interacting with diverse people
- Building and maintaining effective relationships with internal and external stakeholders
- Analysing and interpreting quantitative and qualitative data
Technical / Professional Knowledge
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Business Acumen
- Quantitative Skills
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Job Purpose
- To design and develop web-based solutions using SharePoint 2016 / SharePoint Online, .Net, MVC, and SQL.
- Provide end user support and assist users with their queries and requirements on SharePoint and custom web solutions.
Job Responsibilities
- SharePoint Site collection administration
- SharePoint site development using SharePoint Designer, SharePoint InfoPath as well as PowerApps.
- Web development using Microsoft .Net, HTML,CSS and JavaScript
- MS SQL /Power BI and Reporting
- End user support on both the SharePoint and custom web based platforms.
- Make and validate recommendations based on cost and usability (feasibility).
- Deliver work products according to the agreed time lines and within agreed budget.
- Deliver proof of concepts to customers and obtain the necessary sign-off.
- Communicate new features to stakeholders through forums.
- Engage business stakeholders as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Participate in research that will enable recommendations related to system software.
- Advise and make recommendation on what king of software and availability will be required (medium to high projects).
Minimum Experience Level
- Minimum of 3 years’ experience:
- SharePoint site collection administration (1 year)
- SharePoint site development using SharePoint Designer and SharePoint InfoPath (1 year)
- Web development using HTML, CSS and JavaScript (1 year)
- Microsoft .Net development (1 year)
- MS SQL (1 year)
- Power BI and Reporting (1 year)
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred qualification
- Bachelor’s degree in Information Technology
Advanced Diplomas/National 1st Degrees
Skills
- SharePoint Designer 2013/2016
- SharePoint InfoPath 2013/2016
- HTML5
- CSS
- JavaScript
- Microsoft .Net development
- MS SQL
- Power BI Reporting
Type of Exposure
- Achieved Management and Process Results
- Achieved transformation and innovation results
- Designed Workforce Planning Solutions
- Executed Workforce Planning Deliverables
- Managed Transformation & Innovation
Technical / Professional Knowledge
- Knowledge management
- Content management
- Web development
- Principles of project management
- Relevant design tools
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Role relevant related technologies
- System Development Life cycle (SDLC)
- Systems Analysis and design
- Technical System Interfaces
- Testing principles and processes
Behavioral Competencies
- Collaborating
- Compelling Communication
- Decision Making
- Driving for Results
- Influencing
- Innovation
- Technical/Professional Knowledge and Skills
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Job Purpose
- To proactively identify, target, and acquire new Global Markets client opportunities with strategically desirable clients, to enhance Nedbank’s FX and Global Trade revenue streams and market image by utilizing Nedbank’s Global Trade Client Value Proposition products, services and channels. To generate profit from foreign exchange (FX) turnover from new and existing clients by providing foreign exchange risk management advisory services and competitive pricing to achieve Nedbank's strategic objectives.
Job Responsibilities
- Promote Nedbank's Client Value Proposition across the Global Product Value Chain to grow Nedbank's market share by achieving and surpassing agreed new client acquisition, regain, turnover and revenue targets.
- Identify, research and on-board new clients in line with the FX Sales business model (data, industries, balance sheet, migration, regression).
- Pro-actively engage new and existing clients to identify qualified new clients leads and cross-sell/ share of wallet opportunities.
- Proactively engage relevant stakeholders within Markets, CIB and other clusters to identify new clients’ leads and cross-sell/ share of wallet opportunities.
- Enhance and retain professional relationships with clients, showing understanding of needs and providing appropriate solutions.
- Develop and implement sales strategy in line with Markets 3-year strategy, Global Product STEERCO strategy and FX Sales business model.
- Manage and report opportunity generation and related performance.
- Active client service team (including pre and post meetings) and client value management participation.
- Continuous development and optimisation of all products, processes and resources across the Global Product Value Chain to create value added solutions and ensure 'quick to market' successes.
- Conduct competitor analysis to identify trends, strengths, unique selling points and engage across the Global Product Value Chain to enhance our client value proposition.
- Apply relevant risk management policies and procedures to ensure compliance with internal policies, external regulations and codes of conduct.
- Drive personal growth and development.
- Share learnings, knowledge and industry trends with own team and client service team through formal and informal engagements.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank organisational culture building initiatives (e.g. staff surveys, CSI, etc.).
Preferred Qualification
- Post Graduate Commerce Degree
Essential Qualification
Preferred Certification
- Applicable market and regulatory qualifications (RPE, ACI and JSE Traders Exam)
Minimum Experience Level
- 5-8 years’ experience in FX Sales capacity in Global Market environment with good exposure to forex option products and trading on the Fenics system
Type of Exposure
- Analysing situations or data that requires an in-depth evaluation of multiple factors
- Analysing and interpreting quantitative and qualitative data
- Identifying trends
- Conducting Gap Analysis
- Writing Business Proposals
- Drafting reports
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Providing professional advice/ opinion
- Building and maintaining effective relationships with internal and external stakeholders
- Developing ways to minimize risks
- Brainstorming ways of improving a product or situation
- Preparing and delivering presentations
- Asset and liability management
- Liquidity management
- Exposure to various derivative instruments
- Communicating complex information
- Managing conflict situations
Technical/ Professional Knowledge
- Business Acumen
- Report writing and Business writing
- Principles of financial markets
- Market risk
- Relevant financial market knowledge
- Relevant regulatory knowledge
- Knowledge and analysis of industry trends
- Data analysis
- Research methodology
- Financial product knowledge
- Relevant economic knowledge
- Relevant software and systems knowledge
- MS Office
Behavioural Competencies
- Collaborating
- Customer Focus
- Work Standards
- Advancing Sales Discussions
- High Impact Communication
- Earning trust
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Job Purpose
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
- Prepare trustee meeting packs and month end packs for management .
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Financial Management / Diploma in Business Administration
Minimum Experience Level
- 2-3 years working experience as a Personal Lines Policy Administrator with extensive experience in Personal Lines within the Short Term Insurance space in the Banking/Financial Services Industry.
Type of Exposure
- Completing various administrative duties (e.g. answering phones; making copies; filing)
- Managing conflict situations
- Comparing two or more sets of information
- Communicating internally
- Tracking cost against a budget
- Capturing data
- Checking accuracy of reports and records
- Drafting reports
- Managing customer expectations
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
go to method of application »
Job Purpose
- To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Follow laid down processes in opening of accounts by using checklist and account opening matrix.
- Complete weekly compliance training and assessment online to keep up to date on changes.
- Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
- Action daily control reports and attach correct documentation.
- Identify new clients and their needs through needs analysis and provide a suitable solution.
- Cross sell to existing clients by establishing need through financial fitness discussions.
- Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
- Ensure that every deal done is priced in line with Business Unit objective and strategy.
- Generate revenue through charging for ad hoc services provided to clients.
- Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
- Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
- Participate in end of day discussion and apply recommendations from manager to optimise sales results.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
- Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
- Adhere to the ask once promise to clients according to Nedbank strategy.
- Build relationships with clients through regular contact and having an individual interest in them.
- Network with internal stakeholders to collaborate in order to provide complete solution to clients.
- Obtain regular feedback from clients by requesting completion of feedback forms.
- Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
- Adhere to clean desk policy to minimise risk of exposing client confidentiality.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
- FAIS Affected
- FAIS Affected - Yes
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.
Minimum Experience Level
- 3-5 years working experience as an Insurance Broker in the Short Term Insurance space within the Banking/Financial Services Industry.
Technical / Professional Knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Nedbank culture
- Cluster Specific Operational Knowledge
- Banking knowledge
Behavioural Competencies
- Continuous Learning
- Energy
- Advancing Sales Discussions
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
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Job Purpose
- We are looking for an experienced Senior Quantitative Analyst to develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives. Our ideal candidate for this role must have a background in predictive analytics and a rich understanding of machine learning algorithms and associated use cases, ideally able to code in Python.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Essential Qualification
- Matric / Grade 12 / National Senior Certificate
- B degree in Engineering, Statistics, Mathematics, Accounting or similar Science/Commerce degrees
- CFA, FRM, CQF advantageous
Minimum Experience Level
- 3-5 years relevant experience in an analytical environment
- Background in predictive analytics and a rich understanding of machine learning algorithms and associated use cases.
- Ability to manipulate and manage large data
- Ideally able to code in Python.
Type of Exposure
- Analysing situations or data that requires an in depth evaluation of multiple factors
- Developing ways to minimize risks
- Managing conflict situations
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase stakeholders understanding
- Comparing two or more sets of information
- Working with a group to identify alternative solutions to a problem.
- Interacting with diverse people
- Building and maintaining effective relationships with internal and external stakeholders
- Analysing and interpreting quantitative and qualitative data
Technical / Professional Knowledge
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Business Acumen
- Quantitative Skills
Behavioural Competencies
- Applied Learning
- Coaching
- Communication
- Collaborating
- Decision Making
- Continuous Improvement
- Quality Orientation
- Technical/Professional Knowledge and Skills
Method of Application
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