Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
Read more about this company
Job Specification:
- Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
- Contribute to the achievement of organisational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc.).
- Deliver efficient customer service levels through effective call management.
- Achieve operational requirements and service delivery through effective time and attendance management.
- Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
- Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
- Responsible for individual actions and the delivery of high quality standards.
- Deliver the Telesure Service Way through personal effort and through others.
- Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
Requirements
Essential:
- Matric / Grade 12/ SAQA Accredited Equivalent*
- At least 1- 2 years pet insurance experience, preferably in the short term or long term insurance industry
Desirable:
- The appropriate FAIS accreditation and RE
- A relevant 3 year Business related degree / diploma
Disclaimer
*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
#Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Job Closing Date
go to method of application »
Specification
Software Development:
- To ensure that the Software Development Lifecycle is adhered to at all times.
- To take responsibility for the effort estimation, execution, testing, deployment and documentation of software.
- To ensure that quality software is delivered in alignment with software standards and in accordance with a pre-defined requirement and/or technical design.
- Ensuring current and ad-hoc work is carried out in a productive, timely and efficient manner.
Analysis and Solutioning:
- To analyze and clarify pre-defined software requirements and/or technical designs to ensure comprehensive understanding of business need.
- To provide suitable solutions based on the business need, developed within the architecture framework.
Requirements
Level of Education:
Essential:
- Matric / Grade 12/ SAQA Accredited Equivalent
- *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Relevant recognized diploma in RPG development experience will be a distinct advantage.
- Must have problem solving and analytical thinking ability.
Desirable:
- A recognized software development certification / degree / diploma.
Experience:
Essential:
- At least 2 years’ experience using the relevant programming language or technologies.
- 2 years RPG Development experience (essential)
Desirable:
- Previous experience within a financial services environment.
Knowledge Requirements:
- Comprehensive understanding of the Software Development Lifecycle.
- Understanding of System Design principles and frameworks.
Skills:
Communication (written and verbal)
- Analysis
- Logical Reasoning
- Decision Making
- Adaptability and/or flexibility
- Development skills in preferred technologies and frameworks (IBM iSeries / Microsoft .Net etc.)
Disclaimer:
- Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.
Job Closing Date
go to method of application »
Job Purpose
- Process already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.
Customer Management (Internal)
- Help manage customer by carrying out standard activities to complete the customer request.
Data Collection & Analysis
- Ask questions, collect data from a variety of sources, analyse information and investigate claim.
- Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims.
- Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis.
Work Scheduling and operational compliance
- Organize own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
- Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
- Remain up to date current and new product knowledge to enable effective decision making.
Requirements
- General Education
- Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)
General Experience
- 1-3 years Financial Services industry experience (Essential) STI experience and
- VAPS experience (Advantageous)
Job Closing Date
go to method of application »
Specification
- Application Software Roadmap
- Stakeholder Engagement
- Project, Program and Portfolio Management
- Leadership and Direction
- Performance Management
- Organizational Capability Building
- Personal Capability Building
- Data Collection & Analysis
- Operational Compliance
- Applications Software Maintenance
- Information Security
Behavioral Competencies:
- Action oriented
- Tech Savvy
- Communicates Effectively
- Ensures Accountability
- Manages Complexity
- Cultivates innovation
- Collaborates
- Being Resilient
- Decision Quality
- Directs Work
- Plans and Aligns
Technical Competencies:
- Application Development
- Action Planning
- Assessment
- Verbal and Written Communication
- Data Collection and analysis
- Planning and Organising
- IT Data Management
- Policy and Procedures
- IT Testing
- Project Management
Requirements
- Grade 12 / SAQA Accredited (Essential)
- Recognized IT degree / diploma (Advantageous)
General Experience:
- 3 - 6 years adequate System Development experience using the relevant programming, language or technologies (Essential)
- Previous experience in Financial Insurance industry (Advantageous)
- Technology experience amongst others: SQL, Angular, Net etc. and exposure to Agile
Managerial Experience:
- 1 - 2 years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)
*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
Applicants who have not received any correspondence from us within 30 days from the closing date can consider themselves unsuccessful.
Job Closing Date
go to method of application »
Specification
- Stakeholder Engagement
- Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
- Maintain fulfilment relationships and translate discussions between business and fulfilment areas
Business Requirements Identification
- Elicit complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
- Describe Business Requirements, processes and data in an agreed format and following agreed methods.
Needs Assessment
- Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues.
Analysis of "As Is" and "To Be"
- Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Continuous Improvement
- Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
- Identify shortcomings in processes, systems and procedures, and develop solutions to problems within an assigned unit or discipline with assistance/ guidance from senior colleagues or Manager.
Business Case
- Manage the delivery of feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
- Influence discussion about solutions, projects and initiatives based on analysis of relevant business domains.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Requirements
- General Education
- Grade 12/ SAQA Accredited Equivalent (Essential);
- Bcom or Informatics Degree (Essential);
- Formal Certification in Business Analysis Field (Essential);
- Project Management qualification (Advantageous)
General Experience
- 3 - 6 years BA experience (Essential);
- 3 years general experience with exposure to complex systems and procedures (Essential)
- Experience working in an Agile environment using Agile principles and methodologies (Essential)
Job Closing Date
go to method of application »
Specification
Operations Management
- Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Program Realization of Business Benefits
- Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these.
Leadership and Direction
- Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these in order to improve individual and operational performance. Take appropriate corrective action and ensure that non-conformance and variances within the function is rectified as a
- high priority.
Compliance
- Ensure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation.
- Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.
Requirements
General Education
- Grade 12/ SAQA Accredited Equivalent (Essential); Required FAIS Accreditation (Essential); Relevant 3 year Business Management or insurance industry related degree / diploma in management (Advantageous)
General experience
- 5 or more years sales experience in a decision making position, within a financial services industry (Essential)
Managerial Experience
- 3 - 5 years experience in managing others and/or managing managers (Essential)
Additional info
- SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
- As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times.
- By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
- You further consent to the relevant information being verified.
Job Closing Date
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail