Latest Recruitment at Absa

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Absa is looking for an Area Segment Manager - SME (FAIS) to join our dynamic and innovative team, the position is based at Mpumalanga - Secunda. As an Area Segment Manager, you will be responsible for formulating tactical strategy and associated delivery plans related to single practice areas. You will also ensure proactive integration and operational tactical enhancement within your area of responsibility.

Job Description

People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.

Business Management:

• Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.

Collaboration:

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Customer Experience:

• To provide service excellence and achieve customer satisfaction.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

To provide advice and support in practice formulation and associated best practice improvement tactics enabling the provision of specialist human resources expertise.

Job Description

Education

Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

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Job Summary

To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

Further Education and Training Certificate (FETC)

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Job Summary

To provide support the Head, Lending Fraud by taking responsibility for the overall fraud engagements with product owners including influencing product control designs, specifically focusing on the experience of the customer, identification of potential fraud, fraud trends and resolution thereof.

Job Description

KEY ACCOUNTABILITIES:

Accountability: Stakeholder Management

• Build and manage stakeholder engagement, providing guidance and directing their workload activities to ensure timescales and requirements are met. 
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements.
• Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
• Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/Industries in the community to enable two-way information sharing.
• Build strong relationships with industry peers and best practice on fraud trends
• Adhere to Organisational circulars, policies, business standards and other communications that impact on the operation of the business unit.
• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Accountability: Set business plans and contribute to strategic objectives

• Translating strategic plans into operational processing objectives and tactical plans, ensuring a competitive processing offering to Absa.
• Manage the Fraud Management Systems and identify innovative solutions in order to effectively identify fraud.
• Understand the overall Fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Partner with Fraud strategy to develop the strategy based on data driven insights.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Engage, understand and leverage Fraud strategies (people, processes and systems), being established across the Group, to drive global common best practice solutions.

Accountability: Business Operations Management

• Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
• Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
• Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost performance, risk and compliance conformance, as well as ethical and rigorous governance.
• Oversee continuous improvement in the analysis of Fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.

Accountability: Innovates and champions change management

• Nurture a culture of continuous improvement by consistently driving the reengineering of business processes.
• Direct a pioneering culture that continually drives strategic opportunities and operational efficiencies.
• Provide guidance to the team on methods to achieve world class standards of efficiency and service, continually striving to enhance existing processes.

Education and Minimum Requirements:

• Degree or equivalent NQF level 7 qualification
• At least two (2) years Relationship Management experience
• Fraud Technical experience will be advantageous

Education

Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

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Job Summary

FX sales person to be appointed in Global Markets team. Will be appointed to manage FX sales activity for the outsourcer portfolio. The successful candidate will be appointed at AVP level. A good understanding of regulatory environment affecting FX is required. B degree with min 5 years expertise in FX sales/trading or international banking. Self-starter with strong networking capability is essential.

Job Description

• Work closely with Absa’s outsourcer portfolio to grow existing business, drive new business opportunities, monitor and feedback quarterly client performance with the outsourcers
• Work with stakeholders across Everyday Banking, Relationship Banking, Corporate and Investments Banking to onboard, set credit limits and cross sell Absa Based products
• Drive new initiatives to completion that will enhance and benefit the outsourcer relationship
• Be agile to provide coverage on the FX Desks when capacity required

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
• Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
• elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
• standards are within benchmark & aligned to best practice | : | : | : | :

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

To provide managerial support in the development and implementation of business enablement planning, service delivery processes, methods and techniques; enabling the provision of well-researched information to inform organisational decision making.

Job Description

Managing Others: Take responsibility for the effective management of others | Business Management: To provide specialist advice and support in assisting to manage and deliver on business initiatives | Ensure that timelines are met: Manage team in such a way that deadlines are met | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | : | : | : | :

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

To provide specialist advise and support in area of specialization enabling the effective implementation of risk frameworks, perform risk and control assessments and maintain professional relationships with stakeholders.
Conduct and ensure quality credit management principles within a credit officials mandate level, based on the Absa Bank Credit Risk Model. To manage customers' accounts by ensuring the normalisation and rehabilitation of account management accounts during the early-stage delinquency cycle. This the end-to-end process requires collaboration with various Strategic Business Units (SBUs). The role has a strong Credit and Risk Management focus specialising in the account management process

Job Description

Accountability: Quality and Risk Assessment

• 
  Manage and maintain the existing assigned workflow by being proactive via timeous actions, needs assessment and quality manual pay no pay decisions, limit increases, limit decreases, arrangements etc.
• Ensure optimal account management of the assigned workflow whilst mitigating the risk.
• Ensure quick and quality credit assessments for the cheque products are made for limit increases, decrease in customer limits where appropriate, through review of existing facilities to address the needs of the client whilst ensuring the outcome is aligned to the Banks risk appetite.
• Resolve early-stage excess by assessing the customer risk, determining the reason for the excess, and agreeing a solution with the customer. This could include agreeing a promise from the customer to pay, an increase, decrease in facility, adjusting debit orders and/or fees, or restructuring the facility where appropriate.
• Leverage a portfolio view of the customer through collaboration with other Credit Lending departments as well as Retail & Business Bank Collections, in order to take all things into account when making decisions discussed above.
• Demonstrate good knowledge of all Retail/ Business Bank products.
• Where appropriate, interact with various SBU (CVM and the branch) and branch networks to help make informed decisions.
• Ensure that the assessment includes a risk, financial and credit worthiness assessment, and feedback to the SBU in terms of the quality of information received for the assessment of the application.
• Be effective and efficient throughout the application of the assessment process by adhering to the developed policy and processes, adequately assessing risk whilst adhering to agreed turnaround times.
• Utilize the system diary functions to effectively manage risk and prioritize the effective work of accounts to ensure that accounts are prevented from rolling into worse cycles of delinquency.
• Manage and maintain the existing assigned workflow by utilising various collection tools and strategies provided, to identify and mitigate the risk in the portfolio.
• Ensure sufficient knowledge of macro and micro economic conditions and industry trends that are distributed via Customer Value Management (CVM), Absa in-house and media correspondence to enhance the ability to deal with customer scenarios.

Accountability: Compliance and Processes

• Adhere to governance, regulatory and legislative requirements during execution of duties.
• Adhere to the ABSA general and credit specific policies, processes, manuals, circulars, and call scripts (where applicable) to minimise risk to the Bank.
• Utilize feedback from Health and Quality checks to demonstrate continuous improvement in quality and efficiency.
• Feedback and process issues to Team Managers and Credit Lending management, including where issues are found with the workflow tolls or prioritisation of accounts

Accountability: Customer and Stakeholder Management

• Comply with all Service Level Agreements (SLA's) to ensure overall satisfactory service delivery to all SBU, Third Party Management (TPM), other Credit Lending departments and external clients.
• Provide our internal customers (i.e. other internal SBUs) with excellent support Balance the needs of our customers with the Bank's risk appetite to achieve the best possible outcome for both the client and the Bank.
• Effectively manage and maintain customer relationships in line with business quality standards.
• Acknowledge and resolve complaints at first point of contact wherever possible and report events to regional coordinator for regional compilation of reporting

Accountability: Working together as a team

• Demonstrate the willingness and ability to perform to the best level to ensure personal alignment to ABSA's values and vision of a Higher Performing Organisation (HPO).
• Encourage all team members to perform in a similar manner, to meet all objectives and deliver outstanding performance on an ongoing basis.
• Attendance to team meetings and contribute fully, including suggesting ways to improve customer service and meet individual and team targets.
• Contribute to an environment of mutual support by sharing knowledge with other team members. Play an active role in personal coaching plans.
• Be part of the solution by identifying challenges and working together with the Team Manager to put appropriate actions in place.
• Escalate concerns or challenges in a constructive and positive manner. Understand and contribute to the unit's reputation, credibility, and viability to ensure that all behaviour is aligned to the Absa Values.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

The primary purpose revolves around the implementation, maintenance and monitoring of Relationship Banking applications scorecards within PowerCurve (PCO). At a minimum it covers:

• System integration support and testing.
• Strategy changes and monitoring on PCO.
• Business-as-usual maintenance and Small Enhancements and monitoring on PCO.
• Management of input and output data.
• Identification of Campaign leads and data support.
• Internal, External Stakeholder and Data Vendor management.

Additionally, it also covers:

• To analyze business situations to identify issues, opportunities, etc.
• To develop new & improved business designs, including:

o business procedures
o functional specifications
o business processes
o organisation structures, roles, job descriptions

• To produce BRDs (Business Requirement Definition documents) and specifications to support the IT-enablement of the designs.
• The Business Analyst needs to propose a solution to address the business requirements in full, as needed to optimize the business.

Job Description

Accountability: Project Establishment Initiation Activities

• Develop design principles based on the initial brief and scope provided to guide the project's implementation activities, including the requirements planning stage and the management of change requests.
• Assist and support business operations, with the ‘As Is’ and ‘To Be’ process mapping on projects and when changes to operational policies, procedures and processes occur.
• Build and maintain relationships with key role players by communicating regularly and working closely with them to elicit business requirements, evaluate and recommend possible business solutions, make assessments, and produce feasibility analysis.
• Proactively identify project risks and issues through consultation with key stakeholders and communicating these with the Project Manager (PM).
• Assist the Business Analyst Lead with ensuring that the definition of the project scope and all other documentation needed in the Project Concept and/or Project Charter document/s is obtained by facilitating a project definition workshop.
• Develop hypotheses to achieve project goals based on the outcomes of the project definition workshop and use these to guide the fact gathering and analysis.
• Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated, and signed off by the relevant stakeholders, and handed over to the PM for use in defining and designing the project.
• Facilitate workshops in order to obtain business user requirements in terms of the proposed end state of the project so that the project is suitably defined, designed and implemented.
• Assist the PM with defining timelines and milestones for expected deliverables.

Accountability: Business Requirements Activities

• Analyse the “as is” “business architectures”, to identify any issues, opportunities, etc. This includes the analysis of all existing products & services, the procedures and business rules, the organisation structures, functions, roles & responsibilities, the business processes & procedures, the IT systems functionalities, data, performance, and measurement metrics.
• Investigate and perform a business needs analysis, by interviewing the product or business process owners, to determine business requirements and identify possible alternatives and or solutions to achieve these requirements.
• Perform “root cause” issues analysis with key stakeholders by either conducting interviews or workshop to further evaluate and identify solutions and/or alternatives to meet the business requirements and document all findings to assist with project definition, design and build.
• Set up and facilitate workshops with relevant stakeholders to gather, identify and document the project and business owner requirements to be used in the project definition, design and build.
• Investigate options available, best practices, alternatives etc.

Accountability: Solution Analysis and Documentation

• Design the “to be” “business architectures” by using the identified design principles and document the ideas by working through increasing levels of design detail (i.e. conceptual/high level/detailed design levels).
• Identify and design new and/or improved business process systems and/or procedures to deliver project goals by ensuring that the best solution is considered and identified for the project.
• Undertake a feasibility and impact analysis of solutions identified (people, process, data, and system infrastructure) with key stakeholders, internal, external and technology staff to further define project requirements for the definition, design and build of the project.
• Able to perform and apply intermediate to advanced level data analysis and data quality principles.
• Identify IT interfaces, IT integration points to ensure integration into functional specifications, by consulting and workshopping with the IT System Analysis teams, Group Strategy, Enterprise Architect, Vendors, etc).
• Develop IT-systems functional, non-functional and service level requirements, reporting requirements, Business Requirement Definition documents (BRDs), use cases, etc. based on the evaluations, meetings, assessments and requirements analysis undertaken during the earlier stages of the project analysis stages, for use by the PM and project team to design, build, test and implement the project.
• Develop a functional decomposition of identified requirements through consultation with stakeholders to ensure that the business requirements will be developed and delivered by the project.
• Validate documented solutions in a walk-through workshop with stakeholders to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.

Accountability: Assessment and Validation of Solutions

• Assist the systems-management function with setting up and undertaking the IT-systems user-acceptance tests by both business users and IT staff to ensure that the technology solution meets the business requirements.
• Co-ordinate all user acceptance testing regarding securing test users, the test location, the relevant access rights and by documenting all results and where required perform User Acceptance Testing (UAT) as undertaken and stipulated by the Absa Group Technology IT methodology.
• Assess the solution/s by benchmarking with industry standards to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.
• Evaluate the vendors' products/solutions and the integration capability of the products / solutions to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.
• Ensure User stories are documented in line with system requirements in order for the changes to be implemented

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Participate in a professional development programme in order to maximise individual and organisational development, through the execution of predefined training objectives.

Job Description

Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting | : | : | : | :

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)