Openings at andBeyond

KEY OUTPUTS:

• Accountable for coordinating and executing land tour programs and events
• Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
• Must be available to travel with groups and assist with on-site coordination
• Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
• Provide proactive support to the Group’s and Incentive’s team
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers
• Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
• Maintain accurate and up-to-date information on all confirmed services
• Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
• Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
• Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Assisting with special projects and any other duties as assigned by Management

KNOWLEDGE REQUIRED:

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions, markets in which andBeyond operates in,product knowledge, third party and andBeyond Product destinations
• Relevant understanding of Business to create and formulate a strategy and makecommercial decisions.
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
• Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

QUALIFICATIONS REQUIRED:                                                                                      

• Minimum of 4 - 5 years previous inbound tour consulting experience required.

SKILLS REQUIRED:

• Strong administration skills with meticulous attention to detail
• Organization and time management skills - experience in delivering results in a fast-paced performance-orientated environment.
• Ability to work well under pressure
• Able to keep up with moving priorities, projects, clients, and technology.
• Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
• Financial analysis, modelling and management
• Understanding and knowledge of the different markets in which andBeyond operates in
• Understanding of travel industry channels
• Excellent computer skills including: Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
• Analytical skills
• Negotiation skills
• Experiential Creativity (Crafting Experiences)
• Yielding

PERSONAL ATTRIBUTES:

• Detail-oriented
• Proactive
• Adaptable
• Decision-maker and problem-solver
• Service-oriented with strong multi-tasking skills
• Teamwork and interpersonal skills
• Conflict management and resolution

Deadline:15th August,2025

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KEY OUTPUTS:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes
• Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.
• Involved in implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn.

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding and knowledge of the different markets in which andBeyond operates in.
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies
• Problem-solving skills
• Teamwork!
• Excellent computer skills including:
• Tourplan advantageous
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job.
• Willingness/ability to share information and teach and inspire others.
• Be driven by motivation and not targets.
• Must be administration driven.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.

Deadline:4th August,2025