Senior Travel Designer – Owned Brands at Wilderness

PRIMARY PURPOSE

• The Travel Designer plays a vital role in driving sales, building relationships, and ensuring exceptional customer service in a highly competitive travel industry. Their knowledge, expertise, and strong focus on sales will contribute to the growth and success of our business.
• This position is based in Johannesburg

Detailed Responsibilities

• Generate and grow sales by securing, costing, and presenting journeys to Sales agents in a timely manner.
• Have a detailed understanding of the strategic and preferred suppliers, have intimate knowledge of their deals, specials and packages – know how to negotiate and incorporate these benefits into rate reductions for the client but not compromising the elevated guest experience.
• Demonstrate a strong focus on sales and be equally invested in the success of each booking.
• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Deliver a speedy service to Sales agents, ensuring efficient communication and meeting tight deadlines.
• Continuous communication and excellent service delivery to agents at all times.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:                    

• 4-5 years with Senior experience in handling customer relationships developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of Southern and East Africa.
• Working knowledge of TourPlan and WETU or similar booking/operating system.
• Personal or educational travel experience is advantageous.
• Excellent attention to detail.

Skills:           

• Dynamic, creative, organised and excellent communication skills.
• Thrives under pressure in the fast-paced environment with tight deadlines without compromising. accuracy and prioritising demands.
• Strong financial skills, self-starter with high integrity level and ethical conduct.