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KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world.
With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, d...
Job Summary:
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
inspHire is a market leader in the development and provision of rental industry ERP software.
Senior Analyst role provides 1st and 2nd line software application support.
Working in a global team supporting inspHire products as well as databases, reporting tools, MS Server and Desktop operating systems plus other third-party applications.
Communicating via multiple media – phone, e-mail, chat.
Creating documentation and delivering customer and staff training where required.
Hybrid role – 40% home and 60% office based, potential for limited travel to customer sites.
Covering global support hours on a rota basis, including night shifts.
Key Responsibilities:
Your responsibilities include but are not exclusive to:
- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Provide training to members of the team to maintain standards
- Ensure all cases are progressed in line with InspHire SLA’s
- Take personal responsibility for own tickets and ensure all parties are kept updated
- Case Management: Take accountability for cases in the department, mitigating risks and providing support and escalation point to other members of the team
- Team Working: Technical lead in department, manages continuous improvement activities/projects, proactively shares knowledge, help during times of leave/absence
- Leading by example, always display a positive and can-do attitude – advocate of company
- Proactively design and implement solutions to improve customer experience
- Mentor and provide feedback on team members, ensuring quality levels are maintained
- Be curious to change, evolve and develop in ways that help us better serve our customers.
Key Requirements:
Essential
- Significant experience in a similar application support role for a complex ERP system
- Strong investigation skills into complex issues to a data or code level
- Demonstrable experience in a similar IT support role, including:
- Strong MS SQL Server database experience:
- writing and running traces/scripts
- performance analysis
- triaging data anomalies
- providing root cause analysis back to application code/system activity/hardware
- MS SQL Server toolsets and processes
- Experience with programming languages, preferably VB
- Experience troubleshooting Microsoft Operating Systems (Server and Desktop Editions)
- Experience and knowledge of:
- LAN/WAN networking
- General networking concepts (TCP/IP, DNS)
- Always display a “customer first" attitude
- Ability to work under pressure in a fast-paced environment
- Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
- Ability to troubleshoot and strive for first time resolution of issues.
- Consistently produce high quality and detailed work
Desirable
- Knowledge of Crystal Reports
- Knowledge of Sage Accounting Solutions
- Appreciation for all products and services in the inspHire offering
Experience and knowledge of:
- Virtualisation technologies
- Cloud (MS Azure) technologies
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Key Responsibilities:
The role holder is responsible for developing and evolving our Talent EVP. This includes:
- Working with a variety of senior stakeholders to evolve and identify what makes us an ‘employer-of-choice’ - and importantly what can make us further appealing - to both current and prospective employees
- Working with our Talent teams, People operations and HRBP’s to collect and analyse trends and what prospective candidates need helping us to understand what different employees and candidates’ value most as well as areas need improvement.
- Implement and evolve our new Glassdoor, Indeed and social media strategy showcasing our employer of choice goals. This will include understanding how we can appeal to and tailoring our approach for different global demographic group considering any notable differences across our regions
- Developing clear and compelling EVP mission statements and value ensure slicker content that reflects our unique identity, bringing our values to life - aligned to our purpose, and brand story but talks/translates to a wider range of people
- Performing a full review and re-design of our Talent Acquisition material (e.g. job descriptions, social media, careers site, intranet page, etc.), creating a consistent reflection of our EVP to the internal and external candidate marketplace
- Working alongside marketing you will help build and implement an external communication strategy to promote the EVP externally, using various channels such as social media, websites, newsletters, events etc.
- Driving targeted recruitment and hiring campaigns across different demographics.
- Collaborating with Talent Acquisition, Reward, HR Business Partners, Learning and Development to ensure that the EVP is integrated into all aspects of the employee lifecycle
- Develop, update and evolve EVP material as the business evolves and adapts to changing market conditions and employee preferences
- Own and maintain images and content across all our strategic social sites including Glassdoor, LinkedIn and other social platforms.
- Regularly reviewing and using the most appropriate channels to communicate with our different groups, and enable us to break out of traditional recruiting methods.
- Work alongside our Talent Acquisition colleagues to shape and deliver candidate sourcing strategies and attraction campaigns where we can showcase and highlight our company EVP.
- Collect, evaluate and measuring the impact of the EVP on key metrics such as employee satisfaction, retention, attraction, performance, and productivity. Report on this regularly to Head of TA and executive stakeholders
- Maintaining a view on our competitors, so we can build and retain an edge as a stand-out place to work.
Key Requirements:
Skills and Abilities
- A strong knowledge of social media and how it works. Previous experience in a cooperate environment of managing social channels such as Glassdoor / LinkedIn.
- Clear and concise communication skills with the ability to articulate what makes us special, and what steps we need to take to enhance our appeal
- Able to produce high quality digital assets (through graphic design and video editing platforms, such as, but not limited to: PowerPoint, Adobe, Hubspot etc.)
- An understanding of the best and most impactful channels to use for talent attraction across different demographics and geographies
- Able to identify and build collaborative relationships throughout the business
- Excellent communicator, verbal and written
Knowledge and Experience
- Proven experience working in HR / culture / talent acquisition / communications related field(s)
- Knowledge of communications and employee / candidate engagement tools and channels
- Knowledge of the insurance industry is advantageous but not essential
Competencies
- Gets stuff done
- Thinks strategically…
- …whilst being detail oriented
- Proactive
- Curious
- Customer focused
- Flexible
- Self-motivated
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