Trending Jobs at FNB South Africa

Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Hello Future Private External Sales and Service Advisor Lead OBR

• Please note that this position is based at Fairlands Gauteng Operating in the Following Areas: Westgate, Soweto, Alberton - Gauteng
• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Acquire new business in the external market and grow our customer base, through customer engagement and relationship building
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers.
• Identify new business opportunities that impact on the industry.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification
• 1-2 years’ experience in Client Services Support and delivery
• A valid driver’s license
• Own vehicle (preferable)

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• A Sales Hunter
• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

• To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed qualification (NQF4 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

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Job Description

• To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System

Hello Future User Experience Designer 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Key Responsibilities: 

• Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
• Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
• Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
• Ensure user journeys are constructed and clearly defined.
• Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
• Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
• Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
• Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.

We would love to see applicants who are:

• Dynamic and thrive in a fast-paced environment
• Driven by a desire to create exceptional experiences.
• Able to participate in planned activities that are appropriate for own development.
• Able to display and encourage an appreciation of teamwork and inclusivity.
• Able to develop, encourage and nurture collaborative relationships across area of specialisation

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

Dare to imagine the change with us, if you are:

• An adaptable problem solver who does not fear change but thrives from it
• A disruptor in your field of UX design
• An initiative taker who identifies opportunity and improves

You’ll excel with experience in:

• Designing on Figma and FigJam
• Adobe Creative Cloud
• Passion for taking ideas and making them real 
• Innovation is in your DNA, you're a disruptor and risk taker 
• Related degree.
• 3+ years related experience

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Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.

Hello Applications Developer,

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Developer, you will be in a team where experts come together and ignite effective change.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams
• Work closely with other developers, business analysts, and stakeholders to gather requirements and deliver solutions that meet business needs.
• Provide ongoing maintenance, support, and enhancements in existing systems and platforms.
• Stay up-to-date with the latest industry trends and technologies to ensure our solutions are cutting-edge and efficient.
• Write clean, maintainable, and efficient code while following best practices and standards.

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Have a related degree.
• 3+ years related experience
• Combine expert iOS development skills with a passion for innovation and crafting exceptional user experiences.

Tech Stack:

• Swift
• SwiftUI
• Objective C
• Bamboo
• XCode
• Bitbucket
• GIT
• iOS14 and up

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Job Description

• To provide support to the CFO in various aspects including: finance leadership, instilling best practice and enhancing business profitability through provision of information and insight in key strategic meetings

Hello Future Financial Manager III,  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Lead Senior finance manager for the FNB Short Term who understands IFRS 17 insurance standard and HFM working experience
• Supervise and mentor the finance team, providing guidance on day-to-day duties.
• Foster a collaborative environment and ensure the team meets its objectives
• Cultivate and manage technical working relationships with colleagues and finance professionals across the business and group to share insights, experience and best practice.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor risk to ensure that all processes fall within the risk and audit guidelines. Investigate and implement measures to correct audit findings.
• Oversee the preparation of financial reports, including income statements, balance sheets, and regulatory reports.
• Design and implement a control framework to ensure the integrity of operations, financial and accounting practices. Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks to which the business unit(s) might be exposed.
• Analyze financial data and provide insights to senior management.
• Conduct cost-benefit analyses and recommend improvements.
• Monitor cash flow and investments to ensure financial security
• Manage end to end finance projects involving a segment, business unit, function or country/region from strategy articulation through to systems / programme design and implementation.
• Review the Regulator quarterly and yearly submissions to ensure compliance
• Review the VAT and Tax workings to ensure compliance
• Investor Reporting: Assist in preparing the annual financial statement analysis booklet for the insurance entity within the Group, managing the investor reporting for the entity.
• Financial Statement Preparation: Support the team in preparing financial statements for the entity, including collaborating with different finance teams on AFS workings, and liaising with both internal and external auditors as needed.
• Utilization of Essbase and HFM: Use Essbase and HFM systems to source financial data for recording and analysis.
• Invoice Approval: Approve invoices related.
• Analyse, plan and manage costs (including product pricing or supply chain analysis) to support implementation of business strategies.
• Apply and monitor governance to ensure that all processes and documentation on model rules and assumptions are aligned with technical committee and costing steerco guidance and methodologies.
• Define, develop and maintain policies, procedures, standards and frameworks to efficiently manage practice and provide thought leadership.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Actively coach team through providing advice about subject matter, solutions, principles and processes with the aim to improve business performance.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficiencies.
• Stakeholder Partnership: Collaborate with stakeholders to provide financial insights and guidance that influence operational and general decision-making.

You will be an ideal candidate if you have:

• Minimum of 7-10 years of experience in finance, with at least 3 years in a managerial role.
• Strong leadership and team management abilities
• Excellent analytical, problem-solving, and decision-making skills.
• Strong knowledge of insurance financial regulations and accounting principles

Key skills and experience:

• Exposure to the insurance sector
• IFRS17 understanding, highly advantageous
• Essbase working experience, advantageous
• HFM working experience, advantageous
• Confident and comfortable to give specialized advice on technical matters
• Strategic financial planning and analysis.
• Budget management and cost control.
• Risk assessment and management.
• Financial reporting and compliance.
• Team leadership and development.
• Effective communication and collaboration
• Technically strong, demonstrating attention to detail, especially when it comes to IFRS.

Personality:

• And individual who is looking for longevity in a permanent role
• Self-starter with a passion for their career and their own self-development
• Candidates who are looking for a flexible and modern environment
• Patient as the role mainly depends on others to provide information and data
• Proficiency in excel and power point

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.

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Job Description

• To create, maintain and refine automated testing within the quality assurance processes across the Core Banking Applications whilst working with technical leads to enable efficient product delivery and effective use of open-source tools wherever possible.

Hello future Software Developer In Test,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Improve the lives of the customers through simple, effective solutions that meet their needs then apply today if your skills are a match.

Responsibilities:

• Automated Testing: Develop and maintain automated test scripts to validate software functionality.
• Code Review: Write and review code to ensure it meets quality standards.
• Test Frameworks: Design and implement test frameworks to streamline the testing process.
• Bug Identification: Identify, document, and troubleshoot issues in the software.
• Collaboration: Work closely with developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage.
• Reporting: Compile and report test results, providing insights and recommendations for improvements.

Skills Required:

• Programming Languages: Proficiency in languages like JAVA, Springboot, Python, or C++.
• Test Analysis Training
• Database Management: SQL basics
• Testing Tools: Familiarity with tools like Selenium, JUnit, or TestNG.
• Problem-Solving: Strong analytical skills to identify and resolve issues.
• Front-end Application Navigation
• API Testing (using tools like Postman and SOAPUI)
• API Documentation (including Swagger docs)
• Monitoring Tools (Plunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• IntelliJ (IDE) Usage
• Understanding of Script Datasheets
• Data Driven Framework
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

Qualifications:

• Education: A bachelor’s degree in computer science, software engineering, or a related field.
• Experience: Relevant experience in software development and testing, often ranging from 1-5 years depending on the role’s seniority.
• Certifications: Certifications like ISTQB or CSTE can be beneficial.

The ideal candidate must have experience in: 

Script/Tests Analysis:

• Proficiently analyse both new and existing Automation scripts.
• Identify areas for improvement or maintenance in existing scripts.
• Create test cases based on Business Requirement Specifications.

Automation Scripting:

• Quickly adapt to prescribed standards and usage of our internal Framework.
• Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
• Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts.

Stakeholder Communication:

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Performance Testing:

• Create and maintain component-level performance tests using JMeter.
• Work closely with the Performance Engineer to ensure proper processes are followed during test creation and execution.
• Collaborate with the Performance Engineer to create reports, suggest improvements, and highlight bottlenecks.

Issue Resolution and Analysis:

• Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities:

• Demonstrate leadership qualities.
• Solve problems effectively.
• Communicate efficiently.
• Work closely with the assigned Technical Team Lead.
• Ensure the quality and stability of testing processes.

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Job Description
Hello Future CX Research Analyst

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of team in FNB Commercial Customer Experience, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• A CX Research Analyst focuses on understanding how customers perceive and interact with our products, services, and brand. Their goal is to gather insights that help improve the overall customer experience, and monitor and report on the efficacy of customer experience initiatives.

Are you someone who can:

• Design and conduct surveys, interviews, focus groups, or usability tests.
• Interpret qualitative and quantitative data.
• Identify trends, pain points, and areas for improvement
• Provide key input into the development of customer’s experience across all touchpoints.
• Highlight friction points and moments of delight.
• Create clear reports, dashboards, or presentations for stakeholders.
• Provide actionable insights and recommendations
• Work with cross-functional teams to align strategies based on customer insights.
• Help prioritize improvements and track the impact of changes.
• Track metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

You will be an ideal candidate if you:

• Have a completed Bachelor’s Degree
• Have 3 to 5 years’ experience in market research, customer experience or data analysis, of which 2 to 3 years ideally at specialist level
• Have demonstrated market research and/or data analytics within the financial services/ banking industry
• Have the ability to engage and influence stakeholders
• Have strong analytical and communication skills.
• Have empathy and customer-centric thinking.
• Are familiar with data visualization and analytics tools, and have the ability to build dashboards via PowerBI.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Proactive
• Influential
• Client-centric
• Good communicator
• Team player and collaborator

go to method of application »

Job Description

• Determining functional management of financial resources and their allocation across Segment through effective reporting, analysis and modelling of Segment earnings.

Hello Future Financial Resources Analyst

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Financial Resources Management, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Extract, clean and integrate data from a variety of sources and visualise data to communicate insights to Business, Credit & Management stakeholders
• Apply quantitative, analytical, mathematical, or statistical methods to understand business trends, enable decision making and solve financial, risk or quantitative problems
• Assist with business cases as part of strategic initiatives
• Develop tactical plans to drive revenue growth

You will be an ideal candidate if you:

• Develop, encourage and nurture collaborative relationships across business areas throughout the Segment
• Apply a customer-centric approach to ensure customer satisfaction
• Have a firm understanding of customer value and the Group performance framework.
• Have a broad understanding of customer value across the product continuum and retail business model

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment and development opportunities
• Opportunities to innovate

We can be a match if you have: 

• A relevant Degree in Economics, Actuarial Science, Mathematics, Engineering or Data Science
• 3 to 5 years experience in pricing, credit, capital or finance, of which 1 to 2 years ideally at specialist level
• Strong experience in SAS and/or SQL necessary
• Experience in Power BI highly advantageous

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

go to method of application »

Job Description

• To provide relevant support to the Executive and Business Unit in their daily professional or personal life so that they may focus on high-level tasks

Hello Future Personal Assistant 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Personal, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Act responsibly with work related resources to contribute to cost containment.
• Effectively plan and schedule manager's activities to continuously improve quality and service delivery within area.
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Build and maintain stakeholder relationships.

You will be an ideal candidate if you: 

• Have prior experience as a Personal Assistant: Demonstrated experience in providing high-level administrative support
• Are energetic and enthusiastic: Bring a positive attitude and high energy to the workplace
• Gel well with teams: Ability to collaborate effectively and build strong relationships within teams
• Have strong diary management skills: Efficiently manage schedules and appointments
• Can arrange social events with teams: Organise and coordinate team events and activities
• Possess strong presentation skills: Deliver clear and engaging presentations
• Have a strong social EQ: Exhibit high emotional intelligence and interpersonal skills
• Are inclusive: Foster an inclusive and supportive work environment
• Are proficient with Microsoft Office: Excel in using Excel, PowerPoint, and creating reporting slides

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description
Hello future Banking Advisor – 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose         

• To assist in proactively managing a portfolio of FNB Private Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Responsibilities                                

• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.

Qualifications and Experience                      

• Relevant Degree in Finance or Economics or Accounting.
• Preferred Qualification: FAIS accreditation required (RE).
• 2 - 3 years’ experience within a Sales/Service area of a financial environment.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description
Hello Future Recruitment co-ordinator 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To implement operational delivery and administrative support to the business, applicants, sourcing specialists, and agencies (where required) in execution of all recruitment administrative objectives as per agreed standard operating procedures.

Are you someone who can:

• Ensure candidates are appropriately matched to roles in order to prevent inefficiencies and financial losses due to increased turnover, supervision and/or training.
• Identify and escalate potential risks which may lead to increased costs.
• Be aware of own work delivery against cost parameters within the department.
• Adhere to standards and procedures to reduce costs.
• Deliver work in a sequential and accurate manner to ensure consistent results within department.
• Identify process improvements in order to save costs.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions to ensure all queries from customers are dealt with proactively and accurately.
• Ensure that specific needs of stakeholders are addressed effectively and timeously, within area of specialisation.
• Consistently represent the FNB brand in all customer interactions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including internal customers, HR, end-users, SMEs, and third party vendors (when necessary).
• Conduct regular follow-ups to determine the effectiveness of the screening and recruitment process and implement/recommend necessary improvements and enhancements.
• Load and update vacancies daily.
• Use competency-based interview guides.
• Maintain all evidence to substantiate new hires.
• Comply with governance in terms of FNB recruitment policies and practices.
• Support procedures to manage recruitment and selection by completing all Recruitment system processes.
• Serve as liaison between the Sourcing Specialist, Human Resources, applicants and assessment centre.
• Comply with governance in terms of legislative and audit requirements.
• Ensure that agreed processes and procedures followed support the HR policies and legislative requirements.
• Ensure that all documentation is handled, maintained, stored and discarded in terms of legislative and audit requirements.
• Data mine the internal candidate database, social media and job boards to proactively create a pool of suitable candidates.
• Find the right candidates, at the right time and at the right cost.
• Perform talent mapping and talent pipelines as a proactive means of adding competitive advantage and mitigating business risk.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.

You will be an ideal candidate if you: 

Minimum Qualification and Experience:

• Minimum: Grade 12.
• Preferred: Relevant Certificate/Diploma.
• 1 – 2 years administration experience.
• Knowledge of HR principles and concepts. 
• Opportunities to network and collaborate.
• Challenging working environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs.
• Configure, install, and test relevant system software on mainframe systems and d stribution platforms to support end user requirements.
• Monitor the security and efficiency of the IT infrastructure to continuously improve service delivery.
• Participate in planned activities that are appropriate for own development.
• Compile reports that track progress and guide business to make informed decisions.
• Manages risks in own area of responsibility.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
• Preferred Qualification - Control M/O/R certification
• Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Prior batch scheduling or software equivalent
• Programme/Batch monitoring
• Developer fix application
• Troubleshooting and analysis protocol
• Monitoring and command center knowledge
• Data processing
• Infrastructure knowledge
• Operating systems knowledge
• Redhat Certification

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced
• mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
• Own the end-to-end data science strategy for retention initiatives across all FNB Life insurance products. 
• Use data to understand drivers of policy lapses and churn, and design targeted interventions. 
• Develop and implement predictive models and decision frameworks to identify at-risk customers and recommend proactive retention actions. 
• Partner with marketing, product, and operations teams to execute data-driven campaigns and experiments. 
• Lead hypothesis testing and A/B testing to measure effectiveness of retention strategies. 
• Translate complex data science outputs into clear business language for stakeholders at all levels. 
• Track and report on key retention metrics and continuously improve strategies based on results. 
• Build and mentor a team of data scientists focused on retention analytics. 
• Ensure ethical data usage, adherence to privacy standards, and model governance policies. 
• Productionise analytics in approved FirstRand architecture and support operational implementation of models. 
• Collaborate across departments to ensure the effective use of data in solving business challenges. 
• Conduct data wrangling, text analytics, and visualisation to extract and communicate insights. 

​Requirements:

• Honours or master’s degree in data science, Statistics, Mathematics, Actuarial Science, Computer Science, Engineering, or a related quantitative field. 
• 5+ years of hands-on experience solving business problems using data, including project leadership. 
• Experience using SAS, Python, SQL, and cloud platforms (AWS, Azure, or GCP). 
• Big data project experience or exposure is advantageous. 
• Strong modelling experience with a proven ability to translate models into implemented business solutions. 
• Experience in customer analytics, churn prevention, or lifecycle marketing in sectors such as e-commerce, telecoms, banking, or insurance. 
• Insurance experience is not mandatory, but commercial acumen and curiosity about customer behaviour are essential. 
• Leadership experience in mentoring or managing analytics professionals. 

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Job Description

• To provide expertise, advice and support the financial advisory philosophy and framework across the end-to-end product matrix to achieve our front-line sales objectives through coaching, supervision and enabling Money Managers and Financial Advisors and Wealth Managers to provide the best advice to our clients that adheres to business rules and FAIS requirements.
• Develop insights into situations and apply innovative solutions to make organizational improvements to the financial advisory philosophy and environment.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes and participating in the oversight of the rendering of financial service.
• Ensure financial advisory philosophy is understood and efficiently adopted through coaching and mentoring front- line sales roles.
• Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximize skills required, using the FNB Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximize skills required, using the FNB Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Adjust coaching approaches for different front-line audiences.
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Adjust coaching approaches for different front-line audiences.
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Ensure solutions and advice provided to clients by sales teams meets set standards and protocols to enhance service, sales and mitigate risks.
• Track, control and drive the delivery of exceptional advice by sales teams through appropriate solutions and proposals to clients.
• Maintain own expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve implementation.

Minimum Requirement:

• FSCA recognized Degree - NQF Level 7
• RE1 and RE5
• CAT I and CAT II license, preferably a KI
• CFP designation advantageous
• 5 - 7 years' experience as a Financial Advisor
• 2 years as Wealth Manager
• Management experience advantageous

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Job Description

• Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
• The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes
• Analyse business from all aspects to develop in in-depth understanding of the business
• Work with end users and project owners to identify business, functional and technical requirements
• Do gap analysis between current and required specifications
• Oversee the planning and execution of systems testing
• Analyse exiting business processes and facilitate with stakeholders to make improvements
• Identify and define business processes and system development or configuration requirements to realise the process end goal
• Work with project team members to define metrics/performance goals/ acceptance criteria for the solution or system
• Assist in translating requirements into test conditions and expected results for unit development, system integration and UAT
• Participate in quality reviews or set reviews of designs, prototypes, and other work products

Additional Requirements

• Systems Analyst experience Advantageous 
• CRM Dynamics 
• 5 Years experience within a BA or similar 
• Relevant Degree

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Job Description
Hello Future Business Intelligence Analyst II

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Loans, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• We are seeking a dynamic and skilled BI Analyst to join our Business Intelligence team. The ideal candidate will be responsible for engaging with key stakeholders, understanding their data needs, and delivering high-quality analytical solutions that drive informed decision-making. This role requires a strong technical background in data analysis, as well as the ability to collaborate effectively with cross-functional teams.

Are you someone who can:

Stakeholder Engagement:

• Work closely with business stakeholders to gather, understand, and document their BI requirements.
• Translate business needs into technical specifications and BI solutions that deliver actionable insights.
• Regularly communicate with stakeholders to provide updates, gather feedback, and ensure alignment with business objectives.

Data Analysis and Reporting:

• Analyse large datasets to identify trends, patterns, and insights that inform business decisions.
• Develop, maintain, and enhance dashboards and reports using tools such as Power BI, Tableau, or similar.
• Ensure the accuracy, quality, and integrity of data in all reports and dashboards.

Technical Capability:

• Design and implement efficient data models, ETL processes, and data pipelines to support BI activities.
• Utilise SQL, data warehousing, and other technical skills to extract, clean, and prepare data for analysis.
• Optimise existing BI processes and tools for better performance and scalability.

Collaborative Efforts:

• Collaborate with business analysts, data engineers, IT teams, and other themes to ensure seamless data integration and accessibility.
• Participate in cross-functional projects, contributing BI expertise to enhance overall business processes.
• Foster a collaborative culture within the BI team, sharing knowledge and best practices to drive continuous improvement.

Continuous Improvement:

• Stay up to date with industry trends, best practices, and emerging technologies in BI and data analytics.
• Proactively identify opportunities to enhance BI capabilities and contribute to the ongoing development of the BI strategy.
• Provide training and support to business users to ensure effective use of BI tools and solutions.

You will be an ideal candidate if you: 

• Minimum Experience: 2/3 years of experience in a BI Analyst, Data Engineering role, preferably within the banking or financial services sector.
• Relevant Degree in Computer Science, Information Technology or Business Analysis.
• Preferred Qualification (Honours in Relevant Degree)
• Proven experience in engaging with stakeholders to gather requirements and deliver BI solutions.
• Expertise in SQL and experience with database technologies such as Teradata and SQL Server.
• Proficient in BI tools, particularly PowerBI, and a strong understanding of ETL concepts and OLAP cubes.
• Proficient in ETL tools, particularly Ab Initio.
• Excellent problem-solving skills and the ability to think analytically.
• Excellent communication and interpersonal skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and manage multiple priorities.

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished

Hello Java Developer,

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.
• 3+ years related experience

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT

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Job Description

• To protect and grow the business market share within the agricultural market segment.

Hello, Future Agricultural Manager

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Achieve net profit growth for Group.
• Structure and compile complex primary and secondary- Agri transactions/applications for all major commodities
• Manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Build and maintain strategic relationships with internal and external parties to support the sales strategy.
• Negotiate at a senior level.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices, provision of proactive advice and solutions to relevant stakeholders.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Develop rigorous business cases to drive new, differentiated market growth strategies (e.g. new product and market development) as well as defensive strategies to maintain market share.
• Able to train, mentor and lead a team
• Ensure compliance with audit requirements.
• Assess and evaluate credit risk through quantitative and qualitative analysis.
• To monitor existing exposures and recommend credit decisions related to excesses.
• Develop a deep understanding of the technical trends, commercial market, competition and trends in the market.
• Research and identify new entrants in the relevant industries.
• Assess opportunities and threats from these entrants.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Business travel abroad will be required.  

You will be an ideal candidate if you have: 

• BCom / BSc Agriculture
• Experience: Minimum 10 years in Financial Sector/Baking with at least 5 years in the Agri Sector

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
   

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Job Description

• Hello Future, Senior Marketing Analytics Specialist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To design, enhance and deliver analytical models and processes in order to measure marketing effectiveness and inform continuous improvement of marketing activities
• In depth data analysis experience
• Knowledge of digital media and social media marketing
• Analysis of statistical data 
• Experience in working with analytical software
• Working knowledge of analysing digital marketing activities

You will be responsible for:

Quality Control

• Provide subject matter expertise and guidance on capability specific quality assurance/quality control.
• Refine and update Standards and Frameworks on execution based on execution feedback Provide guidance on resource for solution development (internal and external), ensure compliance to procurement/SLA internal.

Analytics

• Analyse and interpret customer data to monitor marketing effectiveness and provide actionable insights in order to improve marketing efforts.
• Ensure data is thoroughly analysed and validated prior to creating dashboards Integrate various sources of data in a presentable format to formulate action plans.
• Design and oversee the production of marketing KPI dashboards and deliver monthly, cross-channel performance reports with actionable insights.
• Analyse online user behaviour, conversion data, customer journeys and funnel analysis and provide recommendations for future improvements.
• Create opportunities to innovate new methodologies to improve analytical procedures.
• Make recommendations to improve and align marketing campaigns to the overall marketing strategy.
• Effective utilization of data visualization tools to demonstrate results and interpret data in an impactful manner by linking results to a business problem in a logical and coherent order

You will be an ideal candidate if you: 

• Minimum Qualification - Relevant B Degree in Analytics or Statistics  
• 5 to 7 years' experience in a similar environment

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Good problem-solving skills
• Analysis and attention to detail
• Creative and innovative
• Able to build relationships with stakeholders
• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
   

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Job Description

• Analyses credit data to estimate degree of risk in extending credit or lending money. Consults with management to assist in corporate planning
• Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio
• Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional Credit service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Assist internal sales partners with credit decisions and application of the credit policy.
• Build and maintain relationships with internal business partners
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Responsible for maximising cross sell opportunities through credit assessment and client portfolio analysis
• Assist internal sales partners with credit decisions and application of the credit policy and build and maintain relationships with internal business partners
• Ensure average approval turnaround time against target to ensure retention of clients.
• Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
• Comply with governance in terms of legislative and audit requirements
• Responsible for the returns of daily stats
• Manage personal development to increase own skills and competencies

Qualification

• Degree or Diploma in the field of credit or similar

Experience

• 4 to 5 years Credit Risk experience
• Experience in credit assessment and analysis
• Understanding of credit policies