Vacancies at Ignition Group

Description

• This role is accountable for the overall commercial and operational performance of the Local Business Units within our commercial team

Performance Management

• Ensure monthly business unit and campaign performance forecast and budget targets are met.

Strategic Planning

• Ensure required service agreements and resources are in place to secure operations and performance according to business needs.
• Contribute to the creation of the forecast strategies and ensure the implementation the assigned actions in the area of responsibility.
• Benchmark performance with other campaigns and business units, as well as the contact centre industry in general in order to get best practice ideas for further improving performance.

Business Service Strategy

• Service delivery management.
• Relationship management and the management of business initiatives and projects.
• Daily reporting to client of previous day’s trade.
• Biweekly wall boards of sales and data dispositions.
• Weekly reporting of all sales and non-sales for the week, including data dispositions, including contactability.

Deal and Affiliate Management

• Facilitating the monthly deal change over process for the Local Business Units within our commercial team

Reporting

• Prepare and present daily reporting to Distribution executive team on campaign performance.
• Prepare and present weekly feedback to Distribution executive team on the prior week’s and month to date performance.
• Analyse data and report on trends and anomalies within each segment of the business unit. Must be able to communicate specific understanding of key levers that positively and negatively affect the achievement of targets.
• Create and maintain operational plans on a weekly basis using Power BI.

Relationship Building

• Ensure a customer focused culture in all engagements.
• Ensure the building of business competence by supporting managers in setting and achievement of strategic goals.
• Build relations with internal and external stakeholders to gain and share experience and knowledge essential to achieve optimum performance. Apply an attitude of questioning, understanding and collaborating with all areas of the business, to ensure delivery of targets, specifically; Operations, Data Operations, Contact Centre Managers, Commercial Heads, Billing and Digital Marketing.

Requirements
Skills and attributes:

• Strong commercial acumen and business understanding
• Ability to manage internal and external customer and team relationships
• Ability to lead and manage resources without formal authority or within a matrix environment
• Excellent written and verbal communication skills
• Excellent numeracy skills
• Conceptual understanding of commercial pricing
• Organised with ability to meet deadlines for projects collaborating with a variety of different stakeholders

Education and training:

• Bachelor’s degree in Finance, business, or commercially orientated field of study
• Advanced Excel

Experience:

• 3 - 5 years’ experience within; Telecommunications , Operations or similar Commercial industries
• Significant experience with market research and negotiation
• Demonstrated experience liaising with clients and suppliers
• Have a thorough understanding of the outbound/sales contact centre environment (end-to-end), as well as digital marketing and demand creation inbound sales
• A proven history of successful leadership

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Description

Onboarding Strategy and Planning

• Develop a comprehensive onboarding strategy that aligns with Ignition’s values, culture, and business objectives.
• Collaborate with HR, hiring managers, Procurement, I.T and other stakeholders to understand department-specific onboarding needs and requirements.

Content Re-Design

• Responsible for repackaging how our Work Perks and Benefits are offered to package them in an enticing way.

Content Development and Delivery

• Create and curate onboarding content, including welcome materials, training modules, and resources for various roles within the organization.
• Utilize a mix of media (presentations, videos, and interactive activities) to deliver engaging and informative onboarding sessions.

Onboarding Logistics and Coordination

• Coordinate logistics for new employee onboarding, including scheduling induction days, training sessions, and one-on-one introductions.
• Work with relevant departments to ensure that equipment, access, and necessary resources are ready for new hires on their first day.

Induction Day Management

• Design and execute a structured and memorable induction day program that introduces new employees to the company's mission, values, and culture.
• Facilitate orientation sessions to familiarize new hires with policies, procedures, benefits, and key company information.

Cross-Functional Collaboration

• Collaborate with various teams to facilitate role-specific training, ensuring new hires have a well-rounded understanding of their responsibilities.
• Partner with hiring managers to establish buddy or mentorship programs to provide ongoing support for new employees.

Onboarding Evaluation and Improvement

• Collect feedback from new employees and stakeholders to continuously improve the onboarding process.
• Analyze onboarding metrics to measure the effectiveness of the program and make data-driven adjustments as needed.

Product Championship

• Understand our product offerings inside out to be able to act as a product champion and custodian.
• Measure and track product usage to ensure efforts are making an impact and Ignitioners are using our products and benefits.

Requirements

• 5 years’ HR / Marketing / EX experience
• Branding / Design experience is a bonus
• Excellent organizational and execution skills
• Flexible with your time – events are held outside of office hours
• A creative flair in everything you do.
• An eye for detail – output is always high quality, no matter how big or small
• Look to data to drive improvement
• Calm under pressure – can problem-solve in the moment
• A YES attitude that aligns with Ignition’s culture
• A natural team player
• Always willing to help to get the job done
• You care about people and making a difference

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Description

The Detail:

• We are looking for a People Consultant to support our Human Resources department.
• You will act as the first point of contact for HR-related queries from internal and external candidates.
• The successful candidate must be open to working flexible hours which includes night shifts.

Requirements

Educational and Professional Body Requirements:

• Degree in Human Resources or similar field.

Experience:

• Proven work experience within the HR field as either an HR Consultant, HR Officer or similar.
• Experience working within HRIS.
• Direct experience with and an understanding of current labour laws.
• Experience in a BPO / Call Centre environment.

Skills:

• Excellent communication and negotiation skills.
• Ability to collaborate with a varying levels of seniority at a tactical level.
• Strong organisational ability.

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Description

Service Delivery Management

• Establish and implement work standards for service providers and conduct audits to assess their performance.
• Measure and manage the quality of standards of service delivery provided by service providers.
• Define service level delivery and mechanisms to measure compliance.
• Ensure that all SHE-related documents are reviewed, updated, and meet legal requirements.

Risk Assessments

• Complete, compile, and initiate risk assessment reporting for operating processes and requirements.
• Ensure that risk assessments are updated annually or whenever new SOPs, MSDS, equipment, or processes are introduced.
• Obtain sign-off from all relevant parties and maintain records in the site file.

Identify and Manage SHEQ Risks and Issues

• Conduct inspections to ensure compliance with safety, health, and environmental regulations.
• Address areas of non-compliance with service providers and ensure that corrective actions are taken within set time frames.
• Log various quality and maintenance calls for action by the onsite team and service providers.
• Sign off on planned preventive maintenance (PPM) activities and checks of scheduled services by both the onsite team and service providers.

Management of Framework

• Develop and manage framework standards used to grade and audit service providers based on SHE criteria.

Reporting

• Develop and manage performance management tools and reports related to safety, health, and environmental compliance.
• Ensure that reports accurately reflect the current requirements for each service provider.
• Submit monthly compliance reports, including findings and recommended remedies.

Measuring Compliance

• Implement and manage quality control and continuous improvement processes for both staff and service providers.
• Identify gaps in compliance and implement solutions to maintain required SHE standards and quality.

Ensure Compliance with Regulatory Requirements

• Ensure that compliance is met for insurance, building regulations, and all other facility-related statutory requirements related to safety, health, and the environment.

Requirements

Knowledge, Skills and Attributes

• Strong analytical, communication, and problem-solving skills.
• Working knowledge of Service Level Agreements and contractors.
• Ability to formulate risk assessments and quality management.
• Thorough knowledge and understanding of the OHS Act, Regulations and ISO standards and its application in a corporate environment.
• Proficiency in using SHE management software and tools.

Education and training

• Matric.
• Bachelor's degree in a relevant field such as Occupational Health and Safety, Environmental Management, or a related discipline advantageous.
• Certification in relevant safety and environmental standards and regulations is advantageous.

Experience

• >10 years’ experience in managing SHE programs and service providers within a corporate environment.
• Experience in Framework standards implementation and measurement and formulating control documents of management processes.

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Description

• Provide HR policy and procedure guidance.
• Support the design, development and execution of full cycle recruitment plans and talent sourcing strategies.
• Analyse trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Provide HR related advise across the generalist range of the role.
• Proactively support the implementation of the company’s people plans by working with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
• Contributes to the design and implementation of strategies relating to the recruitment, development, engagement and general HR support of employees in the area of responsibility and/or stakeholder group.
• Manage and deliver complex HR projects across the company within specific timeframes.
• Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility.
• Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
• Assist with organisation transformation and change programmes.
• Provide strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases.
• Support the creation of effective employee relations, retention, and rewards programs.

Requirements

• Bachelor’s degree in HR Management or similar qualification.
• Human Resources Professional certification.
• Proven experience delivering and implementing innovative HR solutions that meet company needs.
• Experience with operational and strategic HR service delivery.
• Experience implementing workforce plans that reflect organisational/departmental need.
• Proficient in HR technologies including experience in HRIS, and E-recruitment systems.
• Extensive experience with HR metrics.
• Experience leading and delivering complex people projects and initiatives with specific deadlines.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Working knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee and union relations, diversity, performance management, and relevant employment laws.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Maintains a clear and detailed knowledge of the industry trends, best practices, and labour legislation.
• Ability to develop HR policies and procedures that meet company needs.
• Ability to work effectively and maintain resilience in a changing environment.
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.

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Description

Space Planning

• Plan and optimize office space to accommodate the needs of employees, departments, and teams.
• Maintain accurate records of office layouts, seating arrangements, and room allocations.
• Coordinate office relocations and renovations, ensuring minimal disruption to business operations.

Facilities Maintenance

• Liaise with Facilities Management team to ensure maintenance and repair of office facilities, including HVAC systems, lighting, plumbing, and electrical systems takes place as necessary.
• Coordinate regular inspections and preventive maintenance to ensure a safe and comfortable working environment.

Vendor and Contractor Management

• Manage relationships with external vendors, contractors, and service providers.
• Negotiate contracts, obtain quotes, and ensure cost-effective services for facility maintenance and improvements.

Facilities Administration

• Maintain inventory and ordering of office supplies and equipment.
• Coordinate equipment repairs or replacements as needed.
• Maintain records related to facility management, including maintenance logs, vendor contracts, and safety documentation.

Budget Management

• Assist in developing and managing the facilities budget, ensuring cost-effective operations.
• Monitor expenses related to maintenance, utilities, and services.

Environmental Sustainability

• Implement and manage sustainability initiatives to reduce the environmental impact of the facility.
• Monitor and report on energy consumption, waste management, and sustainable practices.

Communication and Reporting

• Act as a point of contact for employees regarding facility-related concerns.
• Prepare regular reports on facilities' performance, costs, and improvements.

Requirements

Knowledge, skills and attributes

• Strong organizational, communication, and problem-solving skills.
• Proficiency in facilities management software and Microsoft Office Suite.
• Ability to work collaboratively with cross-functional teams.

Education and training

• Matric.
• Bachelor's degree in facilities management, business administration, or a related field advantageous.

Experience

• >5 years proven experience in facilities management or a similar role within a corporate environment.
• Knowledge of relevant building codes, safety regulations, and environmental standards.

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Description

• Perform audits and tests of software products in accordance with software test plans, policies and procedures.
• Debug and characterizing defects.
• Provide software evaluation reports detailing configuration and descriptions for passing and failing tests.
• Execute software test plans, automated scripts and programs for testing.
• Maintain documentation of test operations and report results to software development team.
• Identify actual and potential problems in test plans or company products.
• Assist software development team in the diagnosis and replication of software failures.
• Perform functional, regression, and end-to-end acceptance testing.
• Provide reports on progress, anomalies, risks and issues associated with the overall project.
• Execute test cases against stories, creating and maintaining tests in line with agreed testing standards and practices.
• Provide feedback on user stories from a quality point of view and promoting bug prevention strategies, testability, accessibility.
• Test according to the schedule and completing tasks within allocated timeframes.

Requirements

• Demonstrate the ability to plan and organise
• Excellent attention to detail and high accuracy
• Excellent verbal and written communication skills coupled with solid interpersonal skills
• Solid problem analysis and solving skills
• Excellent working knowledge of test methodologies, implementing test plans, test cases and debugging
• Extensive technical understanding across the digital domain
• Thorough understanding of test best practice
• Understand common software failures and faults
• Solid knowledge of software testing technologies
• Demonstrate ability to translate solutions into business terms and communicate to stakeholders
• Solid understanding of testing of IT systems, including manual and automation testing
• Bachelor’s Degree in Computer Science, Information Systems, Engineering or equivalent
• Relevant certification
• Proven experience in a variety of testing efforts
• At least 3 years’ experience in a similar position
• Experience of dealing with relevant stakeholders
• Experience in executing test strategies
• Good background on what is technically required to deliver IT solutions
• Experience with defect tracking and testing systems

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Description

Effective Analysis and Improvement

• Supports the installation, configuration and upgrading of servers in line with policy and system requirements.
• Work closely with the relevant internal stakeholders to ensure that the system is updated with the most recent version of the application software available.
• Verify details of status changes in line with security breaches and identity statuses.
• Support the upkeep of system performance by performing system monitoring and analysis and performance tuning.
• Troubleshoot system hardware and software by identifying problems and potential solutions.
• Use the relevant system performance tools to determine when hardware should be upgraded.

Software Testing and Issue Resolution

• Assist with planning, configuring, testing of server hardware, software, local area network and wide area networks.
• Ensure the back-up of important files to enable system restoration and minimal disruption in the event of a hardware, security or administration failure.
• Run system load or stress testing and when required escalate application problems to the relevant stakeholders.

Service Enhancement

• Assist with ensuring that application software is available to users.
• With guidance, test, install, configure and upgrade existing application software.
• Assist with the development and implementation of a back-up and recovery policy.
• Perform routine network start up and shut down procedures to maintain system performance.

User requirements and Documentation

• Assist with the creation of new users and configure and reset password.
• Assist with the development of policies that govern user accounts.
• Document, maintain and communicate policies to all users.
• Determine and verify access requirements and ensure that the necessary approvals are obtained.
• Define user requirements and translate them into functional specifications.
• Assist with the removal and restricting of access.
• Back-up user accounts and system configuration files.

Requirements

Education and Training

• Diploma in relevant field or Bachelor’s degree or equivalent in Information Technology, Computer Science advantageous.
• Experience with VX-View, SOAP, Postman and PLSQL Developer applications advantageous.
• At least 1 year’s experience as a System Administrator.
• Basic experience working with Microsoft operating systems, system administration, and system security experience.

Knowledge, skills and attributes

• Developing knowledge of company policies and procedures.
• Understanding internet technologies including basic web-editing skills.
• Basic understanding of Relational Database Management systems and Structured Query Language.
• Basic knowledge of computer hardware and diagnostics.
• Ability to communicate difficult concepts simply.
• Ability to work under pressure and mitigate challenges.
• Ability to interact with a wide range of individuals (both internal and external stakeholders).
• Ability to create and maintain a wide range of networks.
• Full awareness of IT security standards and practice.
• Excellent understanding of Microsoft Applications/infrastructure.
• Good written and verbal communication skills.
• Excellent documentation and reporting skills.
• Analytical, troubleshooting and organisational skills.
• Capable of resolving critical software and hardware issues in a time sensitive manner.
• Knowledge of methods, tools and equipment used in the installation and service of hardware and software.