Latest Job Vacancies at FirstRand

Job Description

Hello Future Technical Tester

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast and effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Conduct test plans by unpacking the requirements which include regression testing, system analysis and reviews.
• Create design steps from test cases, execute system validation plans and compile test scripts.
• Conduct systems analyses, design, coding, program debugging, testing and security and performance assessments across user interfaces.
• Comply, understand, and implement all steps and methodology within IT development and meet governance in terms of legislative, audit risk and process requirements for the Test Analysis Environment.
• Create test scripts to effectively test enhancements and new requirements and execute automated test scripts.
• Execute all test activities for allocated projects by conducting test estimation, prepare and submit test plans for sign-off and ensure alignment between test environment and production environment.
• Manage testing defects and involve relevant business staff in quality assurance testing analysis.
• Design content of procedure guides and manuals for business users.
• Provision of an efficient service for the test analysis function through careful and timeous analysis, planning, execution, reporting and updating of all related information.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 3+ years’ experience in a test automation role
• Extensive knowledge of Java and Selenium
• Experience working with CRM Dynamics365 would be highly advantageous.

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Job Description

To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Year on year revenue growth versus budget for team portfolio
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Act as the point of contact for the defined customer portfolio.
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Manage the growth of active customer Account Base to increase client base
• Ensures a competent portfolio management as well as asset and liability growth
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Comply with governance in terms of legislative and audit requirements
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by the Credit Product House
• Compliance with procedures and processes
• Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy
• Manage own development to increase own competencies

Application Closing Date: 15/03/24

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Job Description

To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients

Hello Future Business Manager

Welcome to FNB Commercial Growth Inland Mpumalanga, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has obtained:

• 2-5 years Credit Management, Relationship Management & Banking experience
• Can manage clients in the 0-10 Million turnover group
• Can strategically & operationally manage & grow a portfolio of high revenue generating clients
• Can enhance/grow business profitability & performance
• 2-5 years Business Management experience

You will be an ideal candidate if you:

• Must have obtained a Finance related Degree
• Have 2-3 years Business management, Portfolio management & Sales experience

You can have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Thrive in collaborative environments

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Job Description

To design user interfaces, using best practices and principles

Hello Future Usability Interface Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Advocate for a culture of user-centered design throughout the organization
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Work closely with a cross-functional team to assess product requirements for new and enhanced interface applications

You will be an ideal candidate if you have:

• Promote usability standards and protocols, system changes and enhancements throughout the organization and evaluate the success of changes and enhancements that have a direct, positive impact on the user experience and further impact on business results
• Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Analyse results from usability test and quantify results using usability metrics that facilitates the quantification of some particular characteristic
• Conduct ongoing research on web standards and document same

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are:

• Assist with quality assurance testing and ensure new usability standards are implemented and existing standards are updated accordingly
• Participate in the product design process by ensuring templates are designed as per the specifications provided by the Business Analysts, ensuring a consistent user experience across the FNB sites with the help of the usability standards and additional resources available
• Manage own development to increase own competencies
• Liaise, advise and train various business divisions on best interface applications and systems to increase usability and practice 

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Job Description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in Employee Benefits, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage a portfolio of umbrella fund clients participating in the FNB Umbrella Fund
• Provide input into client servicing strategy
• Ongoing review of fund structure and group risk arrangements
• Monitor onboarding process of new clients
• Monitoring section 14 transfers
• Conduct member presentations
• Responsible for client retention
• Where required, attend management committee meetings, as well as the preparation of agendas and minutes.
• Provide ongoing support to financial advisors on all aspects related to the FNB Umbrella Fund
• Manage and resolve complaints
• Knowledge of changes in legislation impacting the employee benefits environment
• Knowledge of group risk benefit arrangements
• Responsible for annual rate and fee review

You will be an ideal candidate if you:

• Relevant Degree – NQF Level 7
• Must have the following sub-categories: 1.7 Pension Fund Benefits, 1.1 Long Term insurance Subcategory A, 1.3 Long Term insurance Subcategory B1 and 1.22 Long Term insurance Subcategory B2
• Min 5 years’ experience in Employee Benefits, ideally in a retirement fund consulting role
• FAIS accredited (not acting under supervision)
• CFP an advantage (but not required)
• Person must not be an unrehabilitated insolvent. In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Application Closing Date: 15/03/24

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

Application Closing Date: 14/03/24

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Job Description

To provide customers speedy, accurate and efficient processing of their financial transactions  and ensure a memorable customer experience and contribute to the brand of FNB

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

Application Closing Date: 13/03/24

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Job Description

To provide customers speedy, accurate and efficient processing of their financial transactions  and ensure a memorable customer experience and contribute to the brand of FNB

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

Application Closing Date: 13/03/24

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Job Description

Dear Future, Claims Administrator

The role requires efficient and effective administration support to ensure the smooth running of a functional area.

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Comply with governance in terms of legislative and audit requirements
• Provide timeous and accurate Management Information
• Manage own development to increase own competencies
• Managing costs / expenses within approved budget to achieve cost efficiencies
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence

You will be an ideal candidate if you:

• 2 to 3 years’ experience
• Insurance experience advantageous

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

Application Closing Date :15/03/24

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Job Description

Hello Future Customer Experience Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience
• Manage risks in own area of responsibility
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Participate in planned activities that are appropriate for own development
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

You will be an ideal candidate if you:

• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Control expenditure and identify process improvements to contain and reduce costs
• Compile reports that track progress and guide business to make informed decisions
• Ensure that FNB has a smooth, unfragmented and consistent customer experience across all touchpoints and interfaces at all stages of the customer journey

You will have access to:

• Opportunities to network and collaborate across FirstRand Group
• A mentally stimulating working environment
• Opportunities to innovate

We can be a match if you:

• Are adaptable and curious
• Analyse complex data sets
• Can thrive in a collaborative environment

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets. 
• Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics
• Manage own development to increase own competencies

Application Closing Date: 15/03/24

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Job Description

To facilitate quality delivery and ensure adherence to quality standards across various business segments.

To ensure implementation of identified quality methodologies and improvement initiatives.

• Facilitate quality delivery across the various teams.
• Monitor quality adherence and compliance to quality standards.
• Ensure implementation of identified quality methodologies and improvement initiatives.
• Deploy the quality management tools.
• Provide support and act as a feedback channel for quality issues.
• Communicate quality initiatives.
• Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
• Offer input into market analysis and segmentation.
• Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
• Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.

Application Closing Date: 15/03/24

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Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

Application Closing Date: 13/03/24

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how can we help you? at all times
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs 
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

Application Closing Date: 15/03/24

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Job Description

To provide efficient and effective administration support

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targetsAdhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationshipProduce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team

Application Closing Date: 16/03/24

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Job Description

To execute the valuations strategy by ensuring provision of compliant and informative property valuations, checking the quality of valuations and managing liaisons with internal and external stakeholders

• Identify latest market trends and serve as a subject matter expert and provide guidance and advise to relevant stakeholders within area of accountability
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Compile reports that track progress and guide business to make informed decisions
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Control expenditure and identify process improvements to contain and reduce costs
• Maintain strong internal and external relationships and attend relevant forums to advise on property related risks within associated mandate
• Place market value on properties and quality assure valuations within associated mandate

Requirements:

• Degree Property Studies or National Diploma in Real Estate and registration with the South African Council for the Property Valuers Profession as a Professional Valuer or Professional Associate Valuer  

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Job Description

Provide efficient and effective administration support to ensure the smooth running of a functional area

• Managing costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies

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Job Description

Hello Future Regional Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in Employee Benefits, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Achieve revenue targets by acquiring new clients as well as collaborating within the existing base to maximize cross sell opportunities
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional
• areas to increase cost efficiency. 
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate.
• solutions. 
• Grow the portfolio through networking, managing stakeholder relationships and generating leads.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with

You will be an ideal candidate if you:

• Relevant Degree – NQF Level 7
• Min 7 Years Employee benefits experience- specific to Pension Funds, with exposure to institutional investments and group risk benefits
• RE 5 & COB’s
• Typically, advantageous categories i.e.: 1.1, 1.2, 1.3, 1.4, 1.5, 1.7, 1.14, 1.16, 1.20, 1.21, and 1.22.
• Relevant FAIS accreditation - not under supervision
• Proven track record from a sales perspective (Direct or Intermediated)
• Ability to influence and build relationships with the various stakeholders within the Group
• Tolerance of ambiguity and comfort in a “Growth Business” environment
• Person must not be an unrehabilitated insolvent. In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
•  
• specific performance measures and control systems to track progress. 
• Comply with governance in terms of legislative and audit requirements.
• Coordinate and facilitate approved strategic projects that may relate directly or indirectly to ultimately supporting the growth of the portfolio and efficiencies therein
• Research Market positioning and develop and optimize market intelligence, new business management, advances
• and management reporting. 
• Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful
• campaign execution. 
• Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with
• analyzing trends and data. 
• Manage own development to increase own competencies.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve
• innovation, achieve efficiencies and increase competencies.

Application Closing Date: 20/03/24

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Job Description

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

• Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
• Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Prevent wastage and identify process improvements to contain and reduce costs

Application Closing Date: 18/03/24

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Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

• Achievement of targets for business.
• Understand, read and anticipate the market and clients needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

Application Closing Date: 13/03/24