Front Office Manager at Peermont Global

Job Purpose

• To manage and control all aspects of the Hotel Operations to the required Standards within the agreed budgetary limits and parameters, and ensuring guest satisfaction and maximization of financial performance.

Qualifications

• Matric / Grade 12
• Diploma in Hotel Management or an equivalent.
• Management Development qualification would be an added advantage.

Minimum Requirements

• Minimum of 5 years management experience, in Front Office of which at least 2 years must have been in the position of Assistant Front Office Manager, in a 100 plus key 3 or 4 star property.
• Self-Driven, results orientated individual who is passionate about the hotel industry.
• The successful applicant’s Values must be 100% aligned to that of Peermont – they are Respect & Humility, Integrity, Collaboration and Accountability.
• Must have previous experience in compiling budgets and providing feedback on financial statements.
• Must know Opera (Property Management System).
• Must be Computer literate in Windows Office (Excel, Word and PowerPoint).
• Must be able to speak, read, write and understand English fluently.
• Shift work is an operational requirement and will include Grave Yard and Duty Management Shifts.
• Excellent communication and influencing skills are essential as well as superior attention to detail.
• You must be highly organized, persistent and adaptable to change with a strong ability to multi task.

Main Resposibilites

• The position ensures that all Front Office and other guest service operations in the hotel meet the brand’s standards.
• The position works with direct reports to implement departmental and brand service strategies.
•  Target customer needs by continuously improving on the Guest Experience through being innovative and staying up to date with global trends.
• Manage and improve on Front Office processes and standards.
• Ensure our People’s satisfaction by empowering them.
• Focus on growing revenues and maximise financial performance of the department by applying effective Revenue Management Principles and Cost Management.
• Improve on Service Delivery, Satisfied guests and return business.
• Leading and inspiring your team by positive engagement, on job mentoring and training.