Land Operations Excecutive at Helderberg Personnel

Requirements:

• Grade 12 coupled with at least 1 year in the travel industry
• Excellent verbal and written communication skills in English
• Computer literate (MS Word MS Excel)
• Able to create solutions & identify areas for improvement in procedure
• Excellent numeracy and literacy skills
• Ability to organise,  prioritise and manage own workload efficiently to tight deadlines
• Experience in dealing with conflict resolution
• A flexible and adaptable approach to work
• Excellent team player with the ability to work independently

The Role & Key Responsibilities:

• Manage and resolve customer queries
• Prioritize and action E-mails effectively
• Action daily booking queues
• Chase relevant suppliers for documentation/confirmation
• Check and update documentation for specialist bookings
• Effectively manage and resolve escalated issues
• Crises situations support
• Handle incoming calls from Agents regarding documentation and Admin queries.
• Investigate booking anomalies and irregularities
• Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.