Senior Travel Designer – Latin (Sandton) at Wilderness

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

*This position can be based in either Johannesburg or Cape Town.

RESPONSIBILITIES

• Communicate continuously with agents and delivering service excellence at all times to agents.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs.
• Design, develop and plan guests' journey accurately and timeously.
• Follow all necessary steps once bookings confirm.
• Design itineraries around company guidelines and product knowledge.
• Review guest travel docs completed by the operations team support and ensure details are correct before sending out to the agent.
• Keep updated with changes in all our product offerings - Wilderness Product as well as Associated Product.
• Attend all Wilderness and Associated Product training.

CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:-             

• 2-4 years’ experience
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system. 
• General product knowledge on Southern & East Africa.
• Personal and educational travel experience advantageous.
• Excellent attention to detail.

Skills:-

• Excellent communication skills in English, both written and oral.
• Foreign language skills advantageous.
• Creative, organised and good communication skills.
• Good follow up skills.

Personal Abilities:-

• Ability to work under pressure without compromising accuracy.
• Ability to pace oneself and prioritise demands.
• Team worker and ability to interface with various departments.
• Consistent approach to quality of output, service and result orientated.
• Good administrator and professional in all dealings.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.
• Self-motivated and driven with high energy levels.