System Support Engineer at Alstom

Purpose of the job:

Maintenance technical support, supports Services activities & projects in the Engineering area.

Key accountabilities:

• Supply engineering resource/skills to support maintenance and projects.
• Collaborates with Services Engineering and Platforms, to improve the Services portfolio of products and services.
• Participates actively in the Services Engineering network.
• Assures the technical support to the projects.
• Optimises the scope and related tasks of the Maintenance plan.
• Supports cost reduction actions, with sourcing and industrial.
• Detects, defines and implements the modifications of the maintained products to improve the reliability and serviceability, in order to reduce project costs and improve the performances of the systems.
• Proposes innovative solutions and develops and implements R&D programs and new technologies in the maintenance projects.
• Analyses the technical performances of the systems and the efficiency of the maintenance plan and processes, promoting action plans to improve them.
• Propose actions to optimise Maintenance plans and LCC.
• Searches for improvement actions in maintenance operations, performing engineering interface activities with Operations Engineers (depot support).
• Promotes the use of latest maintenance technics and R&D developments (CBM, RCM, Lean).
• Participates in the REX process.
• Analyses failure criticality studies and uses RCM (Reliability Centred Maintenance) and other available methodologies to define and optimise the maintenance requirements, tasks and intervals.
• Analyses and integrates data coming from Operations (Return on Experience).
• Manages interface with other Product Lines’ Metiers.
• Improve Services Engineering tools & processes
• Prepare monthly reports for submission to Customer
• Prepare Maintenance Incident Reports
• Arrange & facilitate incident reviews
• Arrange & facilitate technical investigations
• Track and facilitate closure of NCRs, ARs and Audit findings
• Perform follow up on and assist with any correspondence with external parties.
• Review and Improve Engineering procedures and processes

Performance measurements:

• TD, QCD, PMC, Project reliability / availability / cost targets
• Feedback from stakeholders

 EXPERIENCE PREREQUISITES & REQUIRED COMPETENCES

Educational Requirements

• University degree in Railway Engineering, Electronics, Electrical or Mechanical Engineering

Experience

Mandatory:

• 1-3 years of experience in Railways system/Application engineering
• Knowledge of railway systems and equipment

Desirable:

• Knowledge of railway maintenance
• Working knowledge of safety management systems and safety risk assessment
• Proficient in the use of MS Office

Competencies & Skills

• Problem solving capacity (technical and costs evaluation of a solution)
• Capacity of managing Technical risks
• High Interpersonal
• Communication and negotiation skills
• Self-motivated
• Attention to detail
• Ability to work independently
• Desire to learn
• Effective, professional interpersonal skills
• Strong team player
• Dedicated and Hardworking