Career Opportunities at eThekwini Municipality

Job Purpose    

• To perform technical and administrative related functions pertaining to the restriction andreconnection of water supply to customers.

Key Responsibility Areas    

• Ensures that all restriction orders printed by the Credit Control Department to manage the
• Water Debt are attended to.
• Ensures that all customers who have settled their debts after disconnection are reconnected.
• Ensures that when customers were terminating their accounts, a final reading was obtained.
• Undertakes the investigation of meter readings and location of meters.
• Facilitates the installation and management of flow limiters.
• Checks on the technical state of meters in question and advises the customer accordingly.
• Provides reports to the Supervisor so that feedback can be given to the customer or interdepartment.
• Identifies illegal connections or contraventions to the Bylaws and takes appropriate action

Essential Requirements    

• Appropriate level of secondary education.
• Valid motor vehicle driving license.
• 12 Months relevant experience.

Preferred Requirements    

• Certificate in Plumbing.
• 18 Months relevant experience

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Job Purpose    

• Administer all functions and direct the staff of the water control centre.

Key Responsibility Areas    

• Carries out supervisory duties.
• Undertakes control centre duties.
• Undertakes related assignments.
• Oversee all staff in the Water Control Centre and ensure that all staff are fully trained in the
• operating systems, operational protocols and policies as set by management.
• Ensure that work flowing via the Control Centre requiring the action of other divisions is
• redirected promptly.
• Investigate the substance of complaints received from consumers.

Essential Requirements    

• Relevant tertiary qualification (NQF 6/7).
• Valid motor vehicle driving license. 
• 3 Years relevant experience.

Preferred Requirements    

• 4 Years relevant experience.

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Job Purpose    
To research, plan, develop and implement Human Capital projects and policies to facilitate specific training and development of relevant competencies and management of the implementation of the Individual Performance Management System.

Competencies:

• Organisational Awareness- The ability to understand the key drivers in the sector and the municipality and to apply this understanding to meet the service delivery objectives and challenges.
• HC Technology / Information Management- The effective utilization of technological
• applications and platforms that makes information both accessible and accurate, providing HC and line management with the knowledge and intelligence required for more effective decision making.
• HC Service Delivery - The adequate provision of HC Services meeting the needs of the organization and its employees which enables delivery of organizational goals and targets.
• Strategic HC Management - The systematic approach to developing and implementing longterm HCM strategies, policies and plans that enable the organization to achieve its objectives.
• Workforce Planning- The systematic identification and analysis of municipality’ workforce needs culminating in a workforce plan to ensure sustainable municipality’ capability in pursuit of the achievement of its strategic and operational objectives.
• Performance Management- Performance Management is a planned process of directing, supporting, aligning, and improving individual and team performance in enabling the sustained achievement of municipality’ objectives.
• Service Delivery Orientation- The ability to explore and implement new ways of delivering services that contribute to the improvement of municipal processes in order to achieve municipal goals.
• Action and Outcome Orientation-The display of high work ethic in setting and achieving challenging goals, meeting deadlines and keeping promises. It manifests itself in one’s ability to stay focused on task, to be energetic, persistent and reliable.
• Problem Solving and Analysis- The ability to gather information, analyse issues and deal with complexity and ambiguity. Shows long-term thinking, follows through in a logical manner, aware of consequences and implications. Is able to see the ‘Bigger Picture’.
• Direction Setting- The ability to motivate and inspire others to voluntarily give of their best in working towards a common vision or goal.
• Coaching and Mentoring- The ability to assess skills, performance, and potential of subordinates and to encourage their development with the view of optimising their talent and potential.
• Team Orientation- The capacity to promote a cooperative climate, understand group
• dynamics and apply appropriate facilitation techniques in working with others to achieve a shared goal.

Special Conditions:

• Must be willing to travel to other municipalities if necessary.

Key Responsibility Areas    

• Identifies with the broader strategy of the Unit and defines/ addresses critical requirements to facilitate implementation of Individual Performance Management.
• Researching and making determinations on systems and procedures with a goal of formulating and establishing tools and guidelines to facilitate the measurement of individual and service provider performance and/ or the identification of gaps or deviations.
• Keeping abreast of legislative changes relating to Individual Performance Management processes, strategies in order to provide input into the alignment of performance management policies and performance contract/agreements
• Preparing business cases and concept proposals for introducing projects that will meet  a specific human capital or organisational need and add value to the Municipality.
• Applying research methods to determine specific requirements and dimensions of performance management for assessing and measuring effectiveness of employees.
• Monitoring and advising on implementation and assessing compliance with standards and procedures to support synergy between application, understanding and commitment to achieving results.
• Provide guidelines and information on employee performance management systems.
• Developing and implementing focused training interventions to capacitate individuals on the interpretation and alignment of performance scorecards.
• Analyse and evaluate the individuals performance against specific objectives and deliverables encapsulated in the Integrated Development plan and Service Delivery Budget Implementation.
• Plan and other related plans forecasting the Unit or Department priorities. Identify with opportunities to improve the reliability and validity of the Performance Management Systems by conducting research through relevant benchmark mechanism.
• Consolidating, preparing and publishing performance reports in accordance with timelines detailing the required information relating to the status of performance and submitting to Internal Audit. 

Essential Requirements    

• Relevant tertiary qualification in Human Resources Project Management Certificate. (NQF
• 6/7).
• Valid motor vehicle driving license.
• 4 Years relevant experience.
• Computer Literacy.

Preferred Requirements    

• Relevant post graduate qualification (NQF 8).
• 6 Years relevant experience. 

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Job Purpose    

• Manages complex arrangements and processes associated with the provision of a high level of professional strategic planning, technical support, knowledge management, capacity enhancement, partnerships and resource mobilisation as well as research and development related to all levels of government (i.e. local, provincial and national as well as associations), academia and institutions of high learning as well as international development organizations.

Competencies:

• Discipline Specific Skills- Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas, keeping up with current developments and trends in areas of expertise.
• Financial Management- Maximises the municipalities’ business sense and displays a sound business understanding in applying the most effective management practices to achieve municipal and project / programme financing goals and objectives.
• People Management- Manages and encourages people, optimises their outputs and effectively manages relationships to achieve municipal goals.
• Planning and Organising- The ability to plan and organise the work unit using goal setting, objectives, targets, creating work schedules and work plans with associated resources and budgets, according to the municipality’s procedures in order to achieve the tasks, functions, results of the work unit.
• Monitoring and Control- The ability to monitor the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.
• Organisational Awareness- The ability to understand the key drivers in the sector and the municipality and to apply this understanding to meet the service delivery challenges.
• Problem Solving- The ability to gather information, analyse issues and deal with complexity and ambiguity. Shows long-term thinking, follows through in a logical manner, aware of consequences and implications. Is able to see the ‘Bigger Picture’.
• Service Delivery Orientation- The ability to explore and implement new ways of delivering services that contribute to the improvement of municipal processes in order to achieve municipal goals.
• Client Orientation and Customer Focus- Understands the service needs of a client/customer (internal or external) and actively focuses on anticipating, meeting and exceeding the needs in a timely and appropriate manner.
• Accountability and ethical conduct- Ability to display and build the highest standards of ethical and moral conduct in order to promote confidence and trust in the public service and to adhere to codes of good corporate governance.
• Impact and Influence- The ability to inspire a positive attitude in others and be able to influence others effectively.
• Coaching and mentoring- The ability to assess skills, performance, and potential of subordinates and to encourage their development with the view of optimising their talent and potential.

Special Conditions:

• Posts of Programme Manager are interchangeable within EMA.

Key Responsibility Areas    

• Planning the strategic sessions that will guide and build capable organizations to achieve their short term, medium term and long term strategic direction that influences their strategic focus areas.
• Preparing and managing projects from inception to completion to ensure that such planning projects are implemented efficiently, timeously and sustainably.
• Manages the facilitation of the technical support process that focuses on best practices and innovation.
• Manages the delivery of projects and programs from the inception to completion to enhance capacity of local, provincial and national government officials to effect improved performance standards.
• Designs and implements the knowledge management strategy for eThekwini Municipality that embodies the principles of learning and sharing knowledge.
• Creating local and international opportunities to foster knowledge sharing, learning and innovation, mentorship and positioning the municipality to contribute and participate in the Global Development Agenda.
• Establishing project goals and objectives with specific regard to quality, compliance, good governance and accountability.
• Prepares operating estimates for the programme and controls operational and project related expenditure against the budget allocations.
• Contributing to the research function process.
• Executes Human Capital functions.
• Controls and executes administration functions.

Essential Requirements    

• Relevant tertiary qualification (NQF 6/7).
• Valid motor vehicle driving license.
• 6 Years relevant experience.
• Computer Literacy.

Preferred Requirements    

• Relevant post graduate qualification (NQF 8).
• 8 Years relevant experience.