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Liquid Intelligent Technologies is a leading connectivity, innovation and intelligent technology company across 13 countries, primarily in Eastern, Central and Southern Africa, that is building a digital future for Africa. Put simply, we connect people. We started out by questioning the way things are done and being single-minded in our determination to i...
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Key Performance Areas
Data Centre Colocation Planning
- Providing inputs for capacity management of the computer rooms
- Tracking and labelling of assets for Asset Management
Data Centre Colocation Management
- Daytoday allocation of colocation space (racks, keys, cages, power feeds, networking)
- Inspection of equipment coming into the data centre computer room, and final inspection after installation
Data Centre Colocation Reporting
- Daytoday allocation of colocation space (racks, keys, cages, power feeds, networking)
- Inspection of equipment coming into the data centre computer room, and final inspection after installation
Data Centre Colocation Compliance
- Complying with all standard operating procedures related to colocation, including remote hands process
- Onsite coordination with Data Centre security on security procedures, incidents and reporting
Data Centre Customer Experience
- Provide superior customer service for all Data Centre customers, exceeding customer expectations and achieving favorable customer satisfaction ratings
Requirements
Qualifications
- National Diploma in Information Technology
- Bachelor’s Degree in Engineering, IT or related field
- Certified Data Centre Professional certificate is
Experience
- At least 3 years experience with IT systems and networking
- At least 3 years experience in Data Centre colocation
- At least 3 years experience with Data Centre power systems
Knowledge Areas
- Knowledge of Data Centre colocation systems, including power systems, networking, and infrastructure monitoring
- High computer literacy and expertise using operational IT systems
- Excellent practical and theoretical cabling and networking skills
- Understanding of technology, products and services offered
- Familiarity with company policies and procedures
- Basic contract management knowledge
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Strategic leadership and planning
- Engage with business leaders and functional team to understand how data-driven changes to process, products, services, software and infrastructure can improve efficiencies and add value. Balance these proposals against what’s technologically feasible and financially and functionally reasonable
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions
- Drive cross-functional projects that involve multiple teams within Africa Data Centres
- Lead ongoing reviews of business processes and develop optimization strategies
Reporting and business process automation
- Enhance and streamline reporting processes through automation, ensuring the delivery of timely, accurate, and impactful reports.
- Develop a reporting framework that supports strategic decision-making and provides insights into key performance indicators and business metrics.
- Improve, execute, and effectively communicate significant changes.
- Reports on analyses that identify meaningful trends and opportunities across the business
- Identify opportunities for automation across business processes to enhance efficiency and accuracy.
- Implement and manage automation tools and software, overseeing the migration from manual to automated processes.
- Champion the adoption of AI and machine learning technologies for predictive analytics and decision support.
Effective teamwork and self-management and stakeholder management
- Develop and maintain strong relationships and trust with all internal functional teams, as well as relevant external stakeholders.
- Follows through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Develop flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.
Requirements
Formal Qualifications Required
- National Diploma in Business/Finance Management/Computer Science, Management Information Systems, Informatics or equivalent
Job Related Experience Required
- Minimum 10 years Analytical work experience
- Advantageous 1-3 years in the ICT/Telco sector experience
- Minimum 5 Years Relationship management experience and dealing with team members at all levels is a requirement
- Minimum 3 years Strong Excel experience and relevant technical/systems/CRM understanding.
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Key Performance Area
Effective Account Management
- Develop and maintain business relationship with customers.
- Develop and maintain an account plan within the context of the customers objectives and segment strategy
- Understand the customers’ requirements and implement customer business growth strategies in conjunction with Africa Data Centres’s delivery and support functions
Build and Grow Client Relationships To ensure excellent Customer Experience
- Understand clients' business and generate new ideas.
- Maintain or improve account profitability by customizing solutions as per customer requirements
- Identify new market opportunities by selling and integrating ADC’s offerings to new and existing clients
Development and maintenance of a sales pipeline in order to reach sales targets
- Identify and establish relationships in new and existing geography and segments
- Keep abreast on the market changes and have a broad understanding of Data Centres Services, Frameworks, Technologies. Have clear understanding of customer business, technology and strategies.
Requirements
Formal Qualifications Required
- Essential-Relevant Diploma/Bachelors
Job Related Experience Required
- Minimum 3 years knowledge and proven track record in Sales
Job Related Knowledge Required
- Business Acumen
- Proficient in MS Office
- General understanding of Enterprises
- Technical knowledge within Data Centers
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Key Performance Area
Data Centre Design Management
- Accountable for data centre electrical and mechanical design
- Responsible for professional team technical supervision and oversight of professional services teams (consulting engineers / architects) for all data centre development projects
- Accountable for design compliance to local regulations
Teamwork and coordination
- Accountable for continuous technical support for the project delivery and construction teams
- Ensure that Operations team have approved design during all the development phases
- Ensure all handover, training, technical documents are made available for all projects.
Group Standards
- Development of standardised data centre environmental requirements and ongoing energy efficiency (PUE) targets
- Ensure Design consistency across the Data Centres of the Group
- Ensure that the Group standards comply to the latest customer and industry requirements
Financial Management
- Responsible for realising deferred CAPEX for future upgrades and new build deployments
- Responsible for energy saving initiatives to reduce PUE across all facilities
People Management / Communication
- Oversight of professional services teams (consulting engineers, architects, commissioning agents) and their deliverables
- Responsible for Senior PM technical support
- Responsible for in house Sales technical support
Formal Qualifications Required
- MSc in Electrical or Mechanical Engineering
- BSc in Electrical or Mechanical Engineering
Job Related Experience Required
- 5 years' experience in Critical facility design & delivery
- 10 years' experience with M&E project design & delivery
- 5 year experience in significant Critical Facility commissioning and acceptance experience
- Experience in Data centre Design and Build
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Key Result Areas:
Data Centre Colocation Planning
- Assist with Design and implementation of capacity management according to availability and client requirements
- Assist with Management of floorplan capacity and defining standards for implementation
- Provide input to sales and product management team/s to support product strategies/objectives into solutions that drive market awareness and revenue growth in the Colocation space
- Configuration of equipment location (floor/rack space), which includes power, network connectivity and cooling capacity
- Manage Asset and availability Management within the colocation space
- Assist with Vendor Management for all services relating to Colocation and Meet Me Rooms
- Manage and control network entry points and cabling solutions within the Data Centres environments
- Provide support on major bids in order to fine tune our client facing value proposition as and where required and respond with appropriate services and solutions
- Provide oversight and guidance to projects teams for a variety of projects within the Data Centre and co-location space
- Onsite supplier management – implementation, RAMS and SOW documentation to be submitted.
Data Centre Colocation Management
- Day-to-day management of colocation space (racks, keys, cages, power feeds, networking)
- Responsible for ensuring continued support and building of relationships with existing and new customers
- Responsible for planning, implementing and maintaining of equipment, racks, cages and cabling
- Manage and coordinate all projects related to Carrier and ISP Fibre entries into the Data Centre facility
- Assist with writing Standard Operating Procedures and Emergency Operating Procedures for all activities related to colocation tasks and processes (SOP’s and EOP’s)
- Support Operational Service Level Agreements in alignment to customer contracts
- Assist with ensuring that all Operational policies, processes and procedures are followed for any client related activity inside the Data Halls (SOP’s and EOP’s)
- Manage escalations of customer faults, alarms and incidents, repair of faults and restoration of services
- Assist with ensuring customer/client relationships are maintained through constant interactions (Meetings, Audits, Visits)
- Assist & support the integration between Data Centre Operations and Security, Infrastructure and Health and Safety departments for procedures, incidents, changes and reporting with regards to all customer/vendor interactions
- Manage & coordinating with customers to ensure proper notification and communication are done on all changes in the DC space
- Manage & assist any additions, changes or improvements in the Co-locations and associated areas.
- Responsible for ensuring Project/construction activities do not negatively affect operational activities in areas of responsibilities
- Responsible for Logging & tracking of Change Control activities.
- Responsible for DCIM deployment and management
Data Centre Colocation Reporting
- Assist with Customer monthly billing information on usage and space allocation
- Responsible for weekly, monthly Customer reporting on security, infrastructure and RHS (Remote hand services) activities.
- Manage all activities (shift handover reports, SNOW tickets, customer emails & calls) are recorded and tracked within the Colocation environment
- Assist with ad-hoc customer audit reports and business reviews
- Responsible for gathering Capacity and Availability information for reporting purposes
- Responsible for capturing and compiling all relevant data for monthly reviews
- Responsible for reporting on Request, Incident, Problem and Change management activities
Finance and Administration
- Assist with writing all technical specification and motivations to ensure procurement are able to source contracts according to Colocation Standards
- Assist with gathering relevant data provided to the financial department for accurate monthly billing to customers
Requirements
Formal Qualifications
- Relevant IT or Engineering qualification
- Certified Data Centre Professional is an added advantage
Experience
- 3-5 years' experience in Data Centre Colocation
- 3-5 years' experience with IT systems and networking
- 3-5 years' experience with Cabling & Cable management
- 3-5 years advanced Experience & Knowledge of Ticketing systems
- 3-5 years' experience with Data Centre infrastructure systems
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Key Performance Area
Operation Excellence
- Maintaining uptime ensuring that all operations & systems are running smoothly and securely ensuring high availability & reliability.
- Ensuring that the site's infrastructure is maintained & tested to ADC standards & OEM compliance measures.
- Reliability Management - Ensure maintenance and functionality of the data centre's physical infrastructure, including power and cooling systems, backup generators, and environmental controls, to ensure uptime to customer contracts
Customer Excellence
- Ensuring customer satisfaction KPI’s for all areas under direct & matrix management is achieved across Security, Operations, IT, Facilities & Outsourcing
- Regularly test and assess the readiness of the data center's disaster recovery and business continuity plans
- Execute 100% compliance to change and incident management plan designed by service management function
Facility Management
- Ensure that each site operates strictly in accordance with health and safety and security procedures, and the environment is maintained safely for all employees, contractors, customers and suppliers
- Manage space utilization and capacity planning, considering factors like space, cooling, redundancy, scalability, and failover.
- Oversee all the steps needed to improve PUE by taking action on the field and driving/proposing any project that could improve efficiency
Financial Management
- Management and tracking of site operational capital and operating expenditure budgets, implement cost-saving measures and optimize operational expenses
- Responsibility for preparation of annual operational capital and operating expenditure budgets
- Achievement of targeted CAPEX and OPEX savings
Vendor Management
- Ensure 24x7 seamless operation of the Data Centre, and that such is staffed as per contractual requirements by competent individuals across all service providers
- Ensuring that the entire site is regularly inspected & all identified issues are actioned and resolved per contract KPI.
- Evaluate the productivity and performance of the data center service providers, including response times, task completion, and training levels (Training/succession plan) to contractual KPI’s.
Security Management
- Implement and maintain security measures to protect the data center against physical and cyber threats, including access control, surveillance, and intrusion detection systems
- Develop and enforce security protocols and access policies for personnel and visitors.
- Ensure that the data center adheres to relevant industry regulations and standards. Monitor compliance with laws such as GDPR, HIPAA, or others applicable to ADC and customers
Requirements
Qualifications
- Diploma in electrical or mechanical engineering
- Certified Data Centre Facilities Operations Manager
- Certified Data Centre Professional / Certified Data Centre Specialist would be an added advantage
Experience
- 8 years experience in mission critical environment. operational management
- 8 years experience with mission critical electrical / mechanical plant
- 8 years experience with MV / LV electrical systems, HVAC, Fire, BMS
- 8 years working experience in occupational health and safety
- 8 years working experience in Operational Data Centre (Colocation & Networks)
Knowledge Areas
- Experience of providing a responsive, customer focused service excellence
- Extensive experience of working with large mission critical data centres
- Extensive experience with managing data centre teams
- Previous experience dealing with critical crisis situations
- Extensive knowledge of BCM/BCP
go to method of application »
Key Performance Area
Operation Excellence
- Maintaining uptime ensuring that all operations & systems are running smoothly and securely ensuring high availability & reliability.
- Ensuring that the site's infrastructure is maintained & tested to ADC standards & OEM compliance measures.
- Reliability Management - Ensure maintenance and functionality of the data centre's physical infrastructure, including power and cooling systems, backup generators, and environmental controls, to ensure uptime to customer contracts
Customer Excellence
- Ensuring customer satisfaction KPI’s for all areas under direct & matrix management is achieved across Security, Operations, IT, Facilities & Outsourcing
- Regularly test and assess the readiness of the data center's disaster recovery and business continuity plans
- Execute 100% compliance to change and incident management plan designed by service management function
Facility Management
- Ensure that each site operates strictly in accordance with health and safety and security procedures, and the environment is maintained safely for all employees, contractors, customers and suppliers
- Manage space utilization and capacity planning, considering factors like space, cooling, redundancy, scalability, and failover.
- Oversee all the steps needed to improve PUE by taking action on the field and driving/proposing any project that could improve efficiency
Financial Management
- Management and tracking of site operational capital and operating expenditure budgets, implement cost-saving measures and optimize operational expenses
- Responsibility for preparation of annual operational capital and operating expenditure budgets
- Achievement of targeted CAPEX and OPEX savings
Vendor Management
- Ensure 24x7 seamless operation of the Data Centre, and that such is staffed as per contractual requirements by competent individuals across all service providers
- Ensuring that the entire site is regularly inspected & all identified issues are actioned and resolved per contract KPI.
- Evaluate the productivity and performance of the data center service providers, including response times, task completion, and training levels (Training/succession plan) to contractual KPI’s.
Security Management
- Implement and maintain security measures to protect the data center against physical and cyber threats, including access control, surveillance, and intrusion detection systems
- Develop and enforce security protocols and access policies for personnel and visitors.
- Ensure that the data center adheres to relevant industry regulations and standards. Monitor compliance with laws such as GDPR, HIPAA, or others applicable to ADC and customers
Requirements
Qualifications
- Diploma in electrical or mechanical engineering
- Certified Data Centre Facilities Operations Manager
- Certified Data Centre Professional / Certified Data Centre Specialist would be an added advantage
Experience
- 8 years experience in mission critical environment. operational management
- 8 years experience with mission critical electrical / mechanical plant
- 8 years experience with MV / LV electrical systems, HVAC, Fire, BMS
- 8 years working experience in occupational health and safety
- 8 years working experience in Operational Data Centre (Colocation & Networks)
Knowledge Areas
- Experience of providing a responsive, customer focused service excellence
- Extensive experience of working with large mission critical data centres
- Extensive experience with managing data centre teams
- Previous experience dealing with critical crisis situations
- Extensive knowledge of BCM/BCP
Method of Application
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