Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Purpose Of The Role
You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.
These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.
The Onboarding Process: London
London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
- Flights
- Shuttle service from the airport
- 3 months of subsidies accommodation
Perks
- Uncapped commission
- Full Immigration assistance
- We give you an annual flight subsidy to your home country from Cape Town
- Free daily meals when on shift
- Referral commission
- Casual dress code
- Making time for fun
- Giving back where we can
- Free use of the gym at our sister company, DigiOutsource
Duties Include, But Not Limited To
- Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent gamers within the online casino industry.
- Completion of daily sales and dials with set KPI in the Norwegian language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
- Execute inbound and outbound campaigns to customers efficiently.
- Establishing and managing key customer relationships for long term reward and benefits.
- Processing pertinent information into relevant databases.
- Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
- Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Norwegian as a home/first language
- 2 Years’ experience post qualification
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- NQF Level 4 (Matric with admission to University)
Desirable Criteria
- Be in possession of degree or diploma; preferably in sales or marketing
Person Specifications
- Sales Ability
- Customer Focus
- Planning & Organising
- Decision Making
- Adaptability
- Stress Tolerance
- Building Relationships
go to method of application »
Purpose of the Role:
- You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.
- These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.
The Onboarding Process: London
London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
- Flights
- Shuttle service from the airport
- 3 months of subsidies accommodation
Perks:
- Uncapped commission
- Full Immigration assistance
- We give you an annual flight subsidy to your home country from Cape Town
- Free daily meals when on shift
- Referral commission
- Casual dress code
- Making time for fun
- Giving back where we can
- Free use of the gym at our sister company, DigiOutsource
The Department:
Our goal is simple: support growth of the brand. Which means it's our job to make sure that everything we do is strategically targeted, data driven and focused on return on investment. We use cutting edge tech to ensure precision within every field we operate, and push our people to stay on top of the latest marketing trends through regular training opportunities.
Purpose of the Role:
- We employ sales-smart, goal orientated and target-driven go-getters to power our global enterprise.
- We provide top quality outbound services to a potential customer base within the lucrative world of online gambling, with the backing of our fellow marketing specialists and technology experts at DigiOutsource.
- Join our team, thrive in a world of work hard and play even harder. We’re at the Top of our game!
Duties include, but not limited to:
- Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent gamers within the online casino industry.
- Completion of daily sales and dials with set KPI in the Japanese language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
- Execute inbound and outbound campaigns to customers efficiently.
- Establishing and managing key customer relationships for long term reward and benefits.
- Processing pertinent information into relevant databases.
- Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
- Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria:
- Japanese as a home/first language
- 2 Years’ experience post qualification
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- NQF Level 4 (Matric with admission to University)
Desirable Criteria:
- Be in possession of degree or diploma; preferably in sales or marketing
Person Specifications:
- Sales Ability
- Customer Focus
- Planning & Organising
- Decision Making
- Adaptability
- Stress Tolerance
- Building Relationships
go to method of application »
The Department
Our Internal Audit department is an independent, objective assurance and consulting activity designed to add value to and improve operations. The department assists DigiOutsource accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes. We achieves this by providing insight and recommendations based on analyses and assessments of data and business processes. With commitment to integrity and accountability, internal auditing provides value to stakeholders and senior management as an objective source of independent advice.
Purpose Of The Role
- Reporting to the Chief Executive Officer of DigiOutsource, the Senior Internal Audit Manager role involves managing the audit team and is ultimately accountable for developing and implementing the strategic and operational plans for internal audit.
-
- Overall, you shall focus on ensuring best practice, developing and optimising the team and championing Internal Audit as an objective, independent and vital business partner.
-
- The Senior Internal Audit Manager will also be responsible for assisting the Internal Audit team members in planning; and executing the Internal Audit plan and will also be responsible for discussing the audit findings and the drafting of the audit reports to senior management.
Duties Include, But Not Limited To
- Leading the Internal Audit department to execute and oversee Internal audits
- Develop the Strategic Audit Plan and annual operational audit plan for review and approval by senior management.
- Reviews and adjusts the audit plan as needed to adapt to changes in the business, risks, systems, and controls
- Performing risk assessments on key business activities as well as assessing how well risk management processes are working
- Development of procedures for testing
- Managing the tracking of issues and actions arising from internal audit work
- Agreeing recommendations with management to make improvements to operations
- Undertaking special projects and investigations as required
- Review effectiveness of internal controls
- Drafting Internal Audit Reports, including identifying associated risks and proposing recommendations.
- Review adequacy of internal controls and management reporting systems
- Continuously develops employees, adheres to company people practices and creates a positive and productive work environment
- Assess and monitor management’s progress in implementing agreed upon actions.
- Provides leadership through effective staffing, performance management and development of the internal audit team
- Ensures audit engagements are appropriately planned, scheduled and conducted
- Operating with considerable independence
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Relevant professional qualification
- CIA; CFE or equivalent qualification
- At least 10 years of experience gained in Internal Auditing
- Familiarity with corporate governance requirements
- Capable of communicating effectively with Senior Management
- Comprehensive understanding of risk and internal controls
- Technical understanding in the Audit function, including e xperience in data mining
- SQL experience
Desirable Criteria
- Experience in managing complex work with cross-functional teams and meet deadlines in a demanding environment
- Anti-Money Laundering and e-commerce industry experience
Person Specifications
- Business Acumen
- Business Awareness
- Communication
- Integrity
- Initiative
- Presentation Skills
- Resilience
- Stress Tolerance
- Problem Solving
go to method of application »
Purpose Of The Role
You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.
These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.
The Onboarding Process: London
London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
- Flights
- Shuttle service from the airport
- 3 months of subsidies accommodation
Perks
- Uncapped commission
- Full Immigration assistance
- We give you an annual flight subsidy to your home country from Cape Town
- Free daily meals when on shift
- Referral commission
- Casual dress code
- Making time for fun
- Giving back where we can
- Free use of the gym at our sister company, DigiOutsource
Duties Include, But Not Limited To
- Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent gamers within the online casino industry.
- Completion of daily sales and dials with set KPI in the Spanish language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
- Execute inbound and outbound campaigns to customers efficiently.
- Establishing and managing key customer relationships for long term reward and benefits.
- Processing pertinent information into relevant databases.
- Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
- Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Spanish as a home/first language
- 2 Years’ experience post qualification
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- NQF Level 4 (Matric with admission to University)
Desirable Criteria
- Be in possession of degree or diploma; preferably in sales or marketing
Person Specifications
- Sales Ability
- Customer Focus
- Planning & Organising
- Decision Making
- Adaptability
- Stress Tolerance
- Building Relationships
go to method of application »
The Department
The Delivery department at DigiOutsource is responsible for providing the requirements and processes needed for our Technology department to deliver world-class software required to run global online B2C gaming operations. This includes systems for Customer Service, Marketing, Website development, Live event processing, Risk management and Banking platforms. Our dynamic environment is fast paced, using Agile and self-organising principles for our teams to deliver the highest quality new products.
Purpose Of The Role
The Senior Business Analyst position at DigiOutsource is responsible for the end-to-end responsibilities within the Business Analyst framework, from facilitating workshops and requirements gathering through to documentation.
The Senior Business Analyst will work with relevant stakeholders including, but not limited to, Business representatives, Product Owners, Architects and Technical specialists to define and elicit requirements aligned with the AS-IS implementation in order to get to the TO-BE target state.
Requirements Gathering
Duties will include, but not limited to:
- Liaise with business stakeholders to document business requirements and processes effectively.
- Elicit requirements from one-on-one discussions with the Business.
- Facilitate requirements gathering workshops with the Business.
- Collaborate with internal and external stakeholders to analyse information needs, functional requirements and business processes.
Requirements Documentation
- Create and design high quality, lean specifications as requested by the business stakeholders.
- Define functional requirements of systems to improve quality, performance, external interfaces, and constraints.
- Outline requirement specifications with the use of standard organizational templates and tools.
- Collaborate with subject matter experts to understand and define the requirements landscape in order to address the business need.
- Interpret high level Business brief into detailed requirements.
- Produce requirements documentation in a format that stakeholders understand.
- Have thorough knowledge of documentation methods, processes and best practices as described in the BABOK.
Requirements Vision
- Manage requirements and ensure they are stored in a central repository and kept up to date.
- Make contributions in the development of test plans and perform test execution if required.
- Understand the commercial importance of changes or new features.
- Drive and challenge Business Units on their assumptions of how they will successfully execute their plans.
- Review and improve existing processes.
Career development
- Share personal growth learnings within the Business Analyst team.
- Mentor / facilitate personal growth of other Business Analysts.
Aptitude
- Serve as the intermediary between the Business and the Software Development Team.
- Maintain awareness of broader context of assigned work.
- Understand the impact of the change within the broader context.
Essential Criteria
- Matric Certificate
- IT-related tertiary degree or diploma.
- Business Analysis Diploma.
- 5+ years experience in an IT industry.
- 5+ years experience as a Business Analyst.
- Proficient with MS Office applications.
- Proficient with wireframing tools.
- Proficient with BA modelling tools.
Desirable Critera
Person Specifications
- Communication skills
- Adaptability
- Building relationships
- Ownership
- Teamwork
- Stress tolerance
- Technical knowledge
- Time management
- Planning and Organizing
- Problem Solving
- Effectiveness and Delivery
go to method of application »
Purpose Of The Role
Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. You’ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.
With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that you’re in charge of directing your future, and we’re happy to give you the tools you need to get where you want to be.
The Onboarding Process: London
London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
- Flights
- Shuttle service from the airport
- 3 months of free accommodation
Our Cape Town office also offers many perks such as:
- A free meal daily on shift
- Free access to our gym
- Subsidised return flight home once per year
- Awesome coffee from our onsite Digi Coffee Bar
- Free Friday drinks at the Digi Bar
- Casual dress code
- Referral commission
We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.
Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Duties Include, But Not Limited To
- Responding to customer queries by telephone, email and online chats in Finnish Language
- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Finnish as home/first language essential
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
Desirable Criteria
- Be in a possession of a degree or a diploma
Person Specifications
- Adaptability / Flexibility
- Team Orientation
- Interpersonal Skills
- Effectiveness & Delivery
- Planning & Organizing
- Problem Solving
- Time Management
- Customer Focus
- Customer Orientation
- Stress Tolerance
go to method of application »
Purpose Of The Role
Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. You’ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.
With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that you’re in charge of directing your future, and we’re happy to give you the tools you need to get where you want to be.
The Onboarding Process: London
London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
- Flights
- Shuttle service from the airport
- 3 months of free accommodation
Our Cape Town office also offers many perks such as:
- A free meal daily on shift
- Free access to our gym
- Subsidised return flight home once per year
- Awesome coffee from our onsite Digi Coffee Bar
- Free Friday drinks at the Digi Bar
- Casual dress code
- Referral commission
We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.
Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Duties Include, But Not Limited To
- Responding to customer queries by telephone, email and online chats in Italian Language
- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Italian as home/first language essential
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
Desirable Criteria
- Be in a possession of a degree or a diploma
Person Specifications
- Adaptability / Flexibility
- Team Orientation
- Interpersonal Skills
- Effectiveness & Delivery
- Planning & Organizing
- Problem Solving
- Time Management
- Customer Focus
- Customer Orientation
- Stress Tolerance
go to method of application »
The Department
Also known as Business Partners, our skilled and friendly Human Resources department know and understand the business. We assist managers with all people related needs, ranging from administration, advice and assistance around policies and procedures, talent management, employee relations, training and development.
From Optimising the corporate structure to Recruitment, On-boarding, Career Development, Talent Management and Team Building, we aim to grow and improve our business with tangible results.
Purpose Of The Role
We are looking for an energetic and self-motivated candidate with great Microsoft skills to join our travel team. The candidate will look after the daily invoicing of corporate travel bookings as well as scrutinise bookings for both accuracy, risk and quality control. There will be other Human Resource Finance Administration that the candidate would also be required to do.
Duties Include, But Not Limited To
- Weekly Credit Card Reconciliation and invoicing on Navision.
- Daily Immigration Invoicing on Navision (SAQA, Translations, Visa Application Fees, CCMG, Couriers).
- Quality Assurance of all bookings as well as sending out all travel confirmations in Outlook.
- Issuing of Travel Insurance.
- Full Excel Reporting on all travel including discounts received, corporate agreements used.
- All other Travel Administration.
- Assisting Human Resources Administrator
This job description is not intended to be an exhaustive list of responsibilities. The jobholder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Matric/Grade 12 or equivalent
- 2-3 years’ experience in providing Travel administration support
- 2-3 years’ reconciliation experience
- Knowledge and experience using all MS Office applications with intermediate excel skills
- Knowledge and experience in Corporate Travel Agreements
- Knowledge and experience in Travel Insurance
- Knowledge of Navision
- Interpersonal skills
Person Specifications
- Building Relationships
- Customer Focus
- Information Monitoring
- Ownership
- Planning and Organising
go to method of application »
Purpose Of The Role
We employ sales-smart, goal orientated and target-driven go-getters to power our global enterprise.
We provide top quality outbound services to a potential customer base within the lucrative world of online gambling, with the backing of our fellow marketing specialists and technology experts at DigiOutsource.
Join our team, thrive in a world of work hard and play even harder. We’re at the Top of our game!
Duties Include, But Not Limited To
- Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent gamers within the online casino industry.
- Completion of daily sales and dials with set KPI in the German language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
- Execute inbound and outbound campaigns to customers efficiently.
- Establishing and managing key customer relationships for long term reward and benefits.
- Processing pertinent information into relevant databases.
- Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
- Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- German as a home/first language
- 1- 2 Years’ experience post qualification
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- Grade 12 or equivalent
Desirable Criteria
- Be in possession of degree or diploma; preferably in sales or marketing
Person Specifications
- Sales Ability
- Customer Focus
- Planning & Organising
- Decision Making
- Adaptability
- Stress Tolerance
- Building Relationships
go to method of application »
The Department: Derivco
DigiOutsource is proud to support Derivco, who are supporting us. Derivco are looking for suitable qualified and experienced Senior Developer who will be located at the Digi campus, but employed by Derivco. You will therefore benefit from the best of both worlds – being exposed to SA’s best Dev house, whilst working at Cape Town’s best company.
Purpose Of The Role
Supporting and enhancing existing products as well as developing new products to meet customer demands and requirements. Working in a fast paced environment where you will be expected to work on multiple short term projects with focus on delivering code into production for rapid adoption and consumption. End to end ownership and pride in work is a must as well as the ability work with others is key. We will be working alongside our customer bridging the gap between customer and supplier in a newly formed team where we operate with the agility and flexibility of a start-up while having the backing of a well-established and successful market leader in the gaming field. Developers are expected to be innovative and creative when finding solutions for complex problems, as well as the ability to absorb a large domain and eager to learn something new every day. Provide technical leadership to analyse, design and produce quality software and documentation by adhering to and improving the teams’ standards and best practices. Supports team alignment with organizational initiatives and objectives whilst safeguarding the architecture and growing product awareness.
Duties Include, But Not Limited To
- 5 years software development experience
- Develop & maintain software- Analyses requirements and creates an appropriate software design, in conjunction with other Developers, according to best practice and organizational initiatives and objectives across product, where required.
- Mentor team members
- Update and report on status on the team
- Comprehensively creates and maintains documentation of the software and system design and implementation, according to documentation standards
- Review, support and maintain code.
- Drives improvements of team’s quality standards and processes
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Experience working with MSSQL
- Experience with C# Development
- Exposure to Kafka, RabbitMQ, ElasticSearch and cloud services would be advantageous
- Good understanding of the product life cycle
Desirable Criteria
- Relevant tertiary qualification
- Knowledge sharing
- Appropriate technology used and stay abreast with new technologies
- Communicates effectively
Person Specifications
- Accountability
- Team work
- Customer focused
- Adaptable & resilient
- Creative
- Learning, Collaboration and Knowledge Management
- Influences effectively
go to method of application »
The Department: InfoSec
We value our information and take every means possible to protect it, which is why our highly skilled and focused InfoSec team employ 'best-in-class' technologies to analyse network traffic and alert the business to potential indicators of compromise. Furthermore, we develop in-house scripts to create our own unique data protection engine that monitors and actively prevents both data leakage and virus infection.
Purpose Of The Role
We are looking for a determined, focused and self-motivated inquisitive individual to join our InfoSec Team. You will be required to provide administrative, technical and analytical support to meet the needs of the organization reporting to the InfoSec Manager.
Duties Include, But Not Limited To
- Excellent understanding and practice of core security monitoring and response services process, technology, governance; including attack detection, vulnerability management, security incident management and threat intelligence/hunting.
- Daily administration of Corporate Data Loss Prevention (DLP) technologies.
- Daily administration of Web Filtering and End Point Security Services (EDR/XDR).
- Perform Penetration testing and security assessments (Nessus/OpenVAS/Qualys).
- Working towards legislative and regulatory compliance, following the PoPI/GDPR/PCI DSS/ISO27001/CIS guidelines and sound Information Security Management System (ISMS) practises.
- Excellent understanding of security risk identification, assessment and remediation.
- Ongoing documentation and maintenance of new (and existing) security products and services in a SharePoint knowledgebase.
- Maintaining a daily events/incidents log(s).
- Responsible for application portfolio management.
- Available on call for any problems with related systems after hours.
- Working closely with Network Security Specialist(s) to ensure redundancy of duties.
- Proven experience in maintaining the Confidentiality, Integrity and Availability of key and critical systems. Making recommendations to improve operational effectiveness and efficiencies.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Demonstrates consistent behavior aligned to the Organizational Culture
- CISSP qualification ( in good standing )
- EDR / Threat Hunting
- Palo Alto/ASA Firewall experience
- Data Loss Prevention experience
- Knowledge and experience on Windows 7, Windows 10, Palo Alto, Forcepoint, Scripting/PowerShell, Elastic Search/ELK, EDR, CASBY.
- Solid Knowledge of IT operating systems and networking concepts. (Windows and Linux)
Desirable Criteria
- CEH – Certified Ethical Hacker
- Acute awareness of key information security principles and practices.
Person Specifications
- Adaptability
- Building Relationships
- Business Awareness
- Customer Focus
- Continuous Renewal
- Decision Making
- Facilitating Change
- Gaining Commitment
- Information Monitoring
- Initiating Action
- Optimising Diversity
- Ownership
- Planning & Organising
- Stress Tolerance
- Team Orientation
- Technical Knowledge
- Tenacity
- Thinking Skills
go to method of application »
Purpose Of The Role
You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.
These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.
The Onboarding Process: London
London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
- Flights
- Shuttle service from the airport
- 3 months of subsidies accommodation
Perks
- Uncapped commission
- Full Immigration assistance
- We give you an annual flight subsidy to your home country from Cape Town
- Free daily meals when on shift
- Referral commission
- Casual dress code
- Making time for fun
- Giving back where we can
- Free use of the gym at our sister company, DigiOutsource
The Department
Our goal is simple: support growth of the brand. Which means it's our job to make sure that everything we do is strategically targeted, data driven and focused on return on investment. We use cutting edge tech to ensure precision within every field we operate, and push our people to stay on top of the latest marketing trends through regular training opportunities.
Purpose Of The Role
We employ sales-smart, goal orientated and target-driven go-getters to power our global enterprise.
We provide top quality outbound services to a potential customer base within the lucrative world of online gambling, with the backing of our fellow marketing specialists and technology experts at DigiOutsource.
Join our team, thrive in a world of work hard and play even harder. We’re at the Top of our game!
Duties Include, But Not Limited To
- Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent gamers within the online casino industry.
- Completion of daily sales and dials with set KPI in the Finnish language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
- Execute inbound and outbound campaigns to customers efficiently.
- Establishing and managing key customer relationships for long term reward and benefits.
- Processing pertinent information into relevant databases.
- Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
- Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria
- Finnish as a home/first language
- 2 Years’ experience post qualification
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- NQF Level 4 (Matric with admission to University)
Desirable Criteria
- Be in possession of degree or diploma; preferably in sales or marketing
Person Specifications
- Sales Ability
- Customer Focus
- Planning & Organising
- Decision Making
- Adaptability
- Stress Tolerance
- Building Relationships
Method of Application
Use the link(s) below to apply on company website.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
- To view all current vacancies, please visit our website, www.digioutsource.com
- Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
- The perfect place to work, play and grow!
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