Job Opportunities at Dimension Data

The Security Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

They will develop, coordinates and executes policies, methods and procedures, and supervises personnel; when assigned as an expert, performs work requiring a very high level of technical knowledge of a specific area or ability to integrate at a high level the knowledge of several areas, manages and provides technical leadership of projects involving large-scale, complex and highly analytical tasks. Positions at this level are distinguished from Senior Engineers, in that the latter performs more specific and small-scale, though complex, analytical tasks. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans and strategies which may deviate from traditional methods and practices. Serves as a lead technical contact and systems integrator for large complex deployments, with a focus on securing vulnerabilities and reducing risk of system and/or asset compromises.

Job Description Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analysing, assigning and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Expected to take ownership of relevant technologies according to domain or specialization.
• Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation
• Knowledge, Skills and Attributes:
• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
• Strong documentation and report writing
• Ability to use reporting to trend and provide insight to risks
• Ability to work collaboratively as one team across different business areas
• Solid understanding of networking and networks
• Good understanding and appreciation of technical design and business principles
• Demonstrates project management and administration ability
• Good project skills which are demonstrated in the execution of installations and other assignments
• Demonstrate customer engagement skills
• Demonstrate relevant domain specialist knowledge
• Good verbal communication skills
• Client focused and display a proactive approach to solving problems
• Ability to work under pressure
• Ability to coach, mentor and provide guidance to team members
• Good understanding of project management principles
• Be proficient in the implementation, configuration of the products in the security GTM.

Academic Qualifications

• · Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• · Certified in the following technologies
• · Security +
• · Higher certifications in the flowing key vendors…
• · ZScaler cloud proxy certification
• · Checkpoint CCNP
• · Pulse secure certifications

Advantageous Certifications:

• Up to date and relevant ITIL certification
• Industry certifications (CISM, CISSP etc.)
• Cisco Certified Internetwork Expert - Routing and Switching (CCIE)
• Cisco Certified Network Professional - Wireless (CCNP)
• Cisco Certified Internetwork Expert - Security (CCIE-S)
• Fortinet NSE 4 and above

Required Experience:

• Solid years of work experience
• Solid experience required in in Engineering function within a medium to large ICT organisation
• Solid experience of Managed Services
• Excellent working knowledge of ITIL processes
• Excellent experience working with vendors and/or 3rd parties

Additional Job Description Standard career level descriptor for job level:

•  Have wide-ranging experience 
• Uses professional concepts and company objectives to solve complex issues in creative ways
• Networks with others outside own area of expertise
•  Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
•  May coordinate others’ activities
•  Typically requires significant related experience with a Bachelor’s or equivalent degree

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The role of a Programme Manager is to manage the delivery of complex IT infrastructure projects and programmes. In this role, you'll be responsible for identifying opportunities and driving change in your organisation by managing large-scale IT infrastructure projects that impact the bottom line. You'll be working with senior leaders across different departments to ensure all aspects of an IT project are well managed from beginning to end.

Requirements

1. To manage the inception and implementation of transformational programmes within the controlled constraints of scope, time and costs and emergent shifts in strategic goals and associated outcomes for programmes while ensuring adherence to strategic outcomes, quality, legal and cost requirements and ensuring a basis for benefits realization is set
2. Oversee and is responsible for the development, delivery and follow-up of programme and project management process, procedures and controls required to ensure successful delivery of programme objectives
3. Maintains an awareness of best practice in the application of standard methodologies
4. Strong technical background in planning, system design, programming and integration
5. Knowledge of project management methodologies and concepts as well as a proven track record in managing IT infrastructure projects from planning to closure

Qualifications

1. NQF Level 8 or equivalent qualification in the field of Project Management
2. Minimum of 8 years working experience in the field of Project Management
3. The level of seniority (Strategic, Tactical and Operational)
4. Experience with project management software and process improvement techniques are desirable
5. Membership in good standing with a professional body in the field of project management (PMP) Project Management Professional
6. Cobit®5 and ITIL Framework

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As a .NET Developer, you'll be responsible for developing software solutions and programs and work in a professional and comfortable environment where the core focus is on learning, growth, knowledge sharing, teamwork and collaboration. The .NET Developer must work in a team with other .NET and developers within boundaries of strict project deadlines

Requirements

• Solid proficiency with Microsoft .NET C# and .NET Framework
• Responsibility, diligence, ownership, and the ability to solve problems Knowledge of C# and .NET
• Knowledge of ASP.NET and MVC and experienced in WCF or Web.API
• Knowledge of SQL Server, HTML, JQUERY and JavaScript
• Knowledge of JavaScript frameworks such as Knockout.js and/or Angular
• Proven experience in the implementation of software design patterns and Technical lead for development, design and implementation of .NET based solutions as part of the projects team
• Knowledge of ORM’s (such as Entity Framework or nHibernate)
• Knowledge of working in an Agile (Scrum) environment
• Proficiency in technical architecture and high-level design, as well as test framework design and implementation

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field required
• 8 years’ experience developing code in C#,ASP.NET, ASP.NET MVC
• 5 years’ HTML, JQUERY ,JavaScript Transact-SQL (Stored procedures and views experience
• 5 year’s relational database design implementation using MS SQL Server experience and 3 years’ experience of leading a development team

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You will be responsible for developing and designing applications using C#, ASP.NET, Javascript (React-Native), HTML5/CSS3, and any other technologies the business may require. Your role will involve working closely with software engineers to ensure a smooth development process is followed through to completion in order to deliver high-quality software solutions.

Requirements

• Experienced with working with teams of any size
• A collaborative approach to software development.
• Extremely positive attitude and a true love for learning new technologies
• Developing an application by integrating multiple technologies, such as .NET, React-Native, Xamarin and/or Node.js
• Writing clean, efficient code in C#, ASP.NET, or another programming language
• Provides direct and responsive support for urgent analytic needs
• Participates in architecture and software development activities
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow

Qualifications

• .Net & React Development experience
• Experience with the following technologies: ASP.NET, MVC, jQuery, NodeJS, AngularJS, ExpressJS, and PostgreSQL
• Must have 5+ years of .Net and React development experience

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You will be responsible for developing and designing applications using C#, ASP.NET, Javascript (React-Native), HTML5/CSS3, and any other technologies the business may require. Your role will involve working closely with software engineers to ensure a smooth development process is followed through to completion in order to deliver high-quality software solutions.

Requirements

1. Experienced with working with teams of any size
2. A collaborative approach to software development.
3. Extremely positive attitude and a true love for learning new technologies.
4. Developing an application by integrating multiple technologies, such as .NET, React-Native, Xamarin, Node.js, etc.
5. Writing clean, efficient code in C#, ASP.NET, or another programming language.
6. Provides direct and responsive support for urgent analytic needs.
7. Participates in architecture and software development activities.
8. Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Qualifications

1. .Net & React Development experience
2. Experience with the following technologies: ASP.NET, MVC, jQuery, NodeJS, AngularJS, ExpressJS, and PostgreSQL.
3. Must have 5+ years of .Net and React development experience

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As a .NET Developer/Software Engineer, you'll be responsible for developing software that can be used by our clients. You will work with other developers to create new solutions and enhance existing ones using the latest technology. You should have experience in creating web applications using the ASP.NET MVC framework, including writing unit tests and performing code reviews.

Requirements

• Works in a team environment to create and maintain a wide variety of dynamic, large-scale web applications
• Manages the software design, business logic, application architecture, integration and testing of client-side software applications.
• Trains customers and employees in the use of applications and information systems.
• Verifies that application programming interfaces (APIs) are used appropriately.
• Executes the development process by performing quality assurance activities.
• Collaborates with other software development teams on development tasks.
• Experience programming in C#, .Net

Qualifications

• A minimum of 6 years of experience in a software development environment
• Familiarity with the .NET Framework and C# language.
• Bachelor’s degree or diploma in Computer Science, Software Engineering, or related field required
• 6 years of experience in .NET programming and database development with a strong background in C#, ASP.NET, SQL Server, MVC, Web API, and/or SharePoint.

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Job Description

The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within NTT clients. They are also responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery. 

The Account Specialist analyzes, monitors, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis. Creates schedules and provides regular reports to management on workload and workforce. Works with Finance to maintain budget accuracy and improve forecast capabilities. Defines both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handles shift change requests and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information; and researches, recommends, and implements call center technology and process improvements to reduce overall costs.

Key Role and Responsibilities:

Responsible for operational coordination of the service delivery team, creating and executing on plans and reporting on the team activities in the required forums

• Ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members
• Assist with resource planning and deployment according to the requirements of the service contract
• Responsible for planning and executing the delivery of services that NTT is contractually bound to deliver in terms of the contracts held by clients
• Work with the relevant stakeholders to create, define and catalogue service offerings and present these to the sales force and clients
• Assist with the provision of quotations and accurate pricing for services required by the client
• Participate in the negotiation of service level agreements and the details of the contract
• Ensure the management of incidents and problems and respond to escalated queries
• Manage calls logged to ensure effective and timeous resolution
• Conduct regular feedback sessions with the client to report on contract performance and contract activities
• Conduct regular vendor meetings using measurable criteria to report and manage vendor performance Compile and maintain accurate documentation on vendor processes and procedures and incorporate these into the NTT processes to ensure seamless and efficient service delivery to the client
• Understands the financial position of and provides input into various aspects of service delivery to ensure the profitable management of contracted responsibilities
• Setup and manage the contract within the agreed budget and conduct monthly contract reviews to track actual achieved metrics, ensuring long term profitability of the contract
• Contribute to the increase in contract revenue by seeking and reporting on growth opportunities within the contract
• Ensure the compilation and distribution of the relevant service delivery and operations reports to the relevant forums
• Analyse metrics and report on contract performance Responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery

Knowledge, skills and attributes:

• Display strong orientation towards ensuring client satisfaction and service delivery
• Reliable and are able to produce a high quality of work
• Excellent verbal and written communication skills and are able to engage across all levels in the business
• Ability to effectively manage work processes and proactively manage situation to achieve the desired outcomes
• Good people management and leadership skillsv
• Proven ability to build, manage and foster a team-oriented environment 
• Proven ability to work creatively and analytically in a problem-solving environment 
• Ability to quickly become proficient in client processes and related systems 
• Demonstrated strong ability to analyze, design and improve business processes

   Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in a related field
• ITIL qualification and other technical certifications preferred

  Experience required:

  Solid work experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including managed services. 

• Demonstrated experience in managed services and service delivery environment including technical and service management exposure.
• Demonstrated experience in developing establishing processes and enforcing adherence to processes policies 
• Outsourcing operations experience
• Customer Support Operations experience

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This role requires an in-depth knowledge of Active Directory, Federation, Azure AD (Active Directory), Windows Server 2012/2012 R2/2016, Windows security, AD (Active Directory) Proxy, DHCP (Dynamic Host Control Protocol), DNS (Domain Name Services), RMS (Rights Management Services) Virtual Directory solutions and related technology. 

Requirements

• Identify opportunities to innovate, extend and enhance service delivery everywhere possible. 
• Own Root Cause Analysis and Problem Management for corporate Identity Management environment. 
• Serve as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems. 
• Serve as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support. 
• Maintain, support Microsoft Active Directory Services, Certificate Services, Hyper-V, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016. 
• Install, deploy, and configure Active Directory Services (ADS), roles, integrated zones, and objects. 
• Provide onsite support and administration for Microsoft Active Directory in line with SLA (Service Level Agreements). 
• Manage DNS (Domain Name Services), DHCP (Dynamic Host Control Protocol) and WINS Services. 
• Support and troubleshoot GPO (Group Policy Object). 
• Maintain and support IPAM (IP Address Manager) 2012 R2 
• Key skill for administrating, managing SCOM (System Centre Operations Manager), monitoring Active Directory, Hyper-V, and other services. 
• Key Skill for Managing and supporting Microsoft PKI (Public Key Infrastructure) Services. 
• AD (Active Directory) RMS (Rights Management Services) support for deployments including Azure RMS migration. 
• Managing, configure and support Microsoft ADFS (Active Directory Federation Services) services with WAP (Web Application Proxy) as reverse proxy. 
• Create and maintain Process, Design, Installation and SOP (Standard Operating Procedure) documentation. 
• Manage security patches through Microsoft System Center Configuration Manager. 
• Maintain and support Virtualization (IBM Hardware) environment running on VMWare and Hyper-V. 
• Configure and support Network Policy Server (NPS) to provide authentication services to Wireless Infrastructure as well 802.1x Port-based authentication. 
• Implement changes in line with agreed change control procedures. ·Perform quarterly disaster recovery tests in offsite DR (Disaster Recovery) Lab. 
• Transfer skills and technical leadership to new engineers. 
• Manage and troubleshoot the Active Directory in terms of identification, authentication and authorization services provided through the Domain Controller Services. 
• Manage, update LAB environment with copy of production Active Directory. 
• Management of the Domain Name Services (DNS) within the Active Directory Services. 
• Backup, restore and troubleshoot the Active Directory Domain Services. 
• Understanding of SCOM (System Center Operations Manager) & SCCM (System Center Configuration Manager) and their respective operations. 
• Participate/lead in architectural changes to the existing Active Directory Domain Services infrastructure and additional product suites as such needs arise. 
• Ensure that all policies, configurations, and optimization settings are completed in accordance with Microsoft Best Practices for each product suite. 
• Assist in managing active directory domain support calls, with the objective of resolving calls as accurately, quickly, and efficiently as possible. 
• Proactive analysis and review of Windows Domain environment through various compliance checks that include namespace (NS) records, monitor key DNS dependencies between Active Directory and network services, verify dynamic DNS record updates to DNS client, DHCP server, and DNS server. 
• Manage customer satisfaction through effectively communicating and managing customer expectations. 

Qualifications

• Relevant IT (Information Technology) Qualifications 
• 5+ years’ experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies. 
• ITIL Foundation (ideally Intermediate level) 
• Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies. General technical troubleshooting ability (e.g., reading log files, working with Syslog’s, etc.) 
• Must show a progressive advancement in responsibility including deep troubleshooting technical skills. 
• Must understand how to identify and instill industry best practices. 
• Ability to translate technical issues into understandable business language for end users. 
• Capable of handling multiple tasks simultaneously under pressure during critical incidents. 
• Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges. 
• Self-motivated, with keen attention to detail and excellent judgment skills 
• Ability to establish new standards for quality, performance, or productivity 
• Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers as needed 

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Job Description

Technical Architects take responsibility for specifying and designing solutions based on their technical expertise across one or more technology domains. The individual in this position takes responsibility for the successful overall technical design and build of the custom elements of the solution to meet a client’s business requirements.

Key roles and responsibilities

• Select and apply appropriate design standards, methods, and tools, consistent with the agreed enterprise and solution architectures and ensure that these are effectively applied and adopted.
• Guide successful implementation and execution of system solutions.
• Provides detailed and specific advice regarding the application of their specialism(s) to the planning and operations processes.
• Contributes to the development of solution architectures in specific business, infrastructure, or functional areas.
• Defines and manages to scope requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives.
• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology.
• Provides pre-sales technical support and expertise in analysing client requirements, in conjunction with the client’s current infrastructure, architecture, system capabilities, and business challenges.
• Ensure technical solutions accomplish the client’s objectives.
• Develop the technical design document to match the solution design specifications.
• Lead the scope of work determination, product pricing, and RFP/RFI responses and assist with the decision to pursue or abort a deal.
• Manages client proof of concept (POC) initiatives, which require the appropriation of appropriate resources, and setup and delivery of the POC.

Knowledge, skills, and attributes

• Demonstrate broad product knowledge integrated with strong technology understanding
• Good understanding of the vendor’s products, business, and technology positioning
• Excellent communication skills both verbal and written
• Ability to establish and create excellent client relationships with their technical expertise
• Ability to develop and leverage their knowledge of reference architectures
• Ability to maintain knowledge of trends and development in technology domains
•  Knowledgeable in core frameworks used
• Strong knowledge of the problem domain that their systems are to provide solutions for

Academic qualifications and certifications

• Qualification in Information Technology, Computer Science or Information Systems
• Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
• Relevant vendor and industry certifications, Commscope, Molex, Corning, Siemon
• SAFe Scaled Agile certification advantageous

Experience required

• Proven track record as a developer and architect of new systems/solutions
• Proven client engagement and development consulting experience
• Experience managing expectations when balancing alternatives against business and financial constraints
• Proven experience in a variety of architectures for specific domain or specialization
• Experienced designer and development know-how
•  Project management experience
• Experience presenting technical solutions to non-technical audience

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As a Business Analyst, you'll work with the Product Management team to ensure that new and existing products meet business requirements. Responsible for creating user acceptance tests, writing scripts for automated testing and managing all of the software development life cycle (SDLC) activities within project areas.

Requirements

• Strong problem solving skills, with the ability to prioritize and manage competing demands.
• Ability to effectively communicate with all departments at all levels within the organization, including customers and suppliers
• 10 years’ experience in business analysis
• 8 years’ experience in process and requirement modelling using an enterprise modelling tool essential
• Previous experience and exposure to Agile methodology
• CX design experience considered an advantage
• Previous modelling experience using Sparx Enterprise Architect considered an advantage
• Strong facilitation and requirement elicitation
• Strong stakeholder engagement and stakeholder management skills

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field required
• Relevant Degree / Diploma in ICT
• Relevant qualification in Business Analysis
• CPBA/ CBAP Certification from FTI preferable

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As a Business Analyst, you'll support the company's product development by performing analysis and research tasks. You will be involved in the entire product lifecycle: defining business requirements, designing solutions, and documenting them through to deployment. You'll also work with other departments to ensure that they're adhering to defined standards when it comes to documentation or implementation of new features.

Requirements

• Establishes and maintains open, honest communication with all project stakeholders
• Identifies an appropriate method to translate business needs into technical requirements.
• Creates test plans to validate the technical requirements.
• Assists with implementation/implementation or support of new or modified software projects as needed.
• To apply a set of tasks and techniques used to work as a liaison amongst stakeholders in order to understand the problems; opportunities; needs; structure; policies and operations of the organisation on medium to large projects/medium risk.
• To recommend solutions that enable the organization to achieve its goals and elicit and analyze the actual needs of the stakeholders; facilitate communication between organizational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups.

Qualifications

• Bachelor’s degree or Diploma in Business, Computer Science, or Information Systems
• Five + years of experience in analyzing and designing business processes.
• Experience with systems design, testing, and troubleshooting is a plus.
• Banking experience required

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Dimension Data is looking to hire a Senior Cloud Sales Specialist to join the Cloud Sales Team in Cape Town. The role entails taking the Dimension Data Cloud value proposition to market, retaining existing business and growing market share.

Requirements

• The Senior Cloud Sales Specialist needs to have a good handle on the Public Cloud platforms and at the same time can handle a clients’ hybrid cloud requirements and the various cloud migration strategies
• The individual will focus on selling Dimension Data’s breadth of cloud services which include consulting, migration, support and managed services.
• Works well with a team to help co-ordinate and deliver cloud solutions to clients that drive business outcomes
• Pushes the boundaries of knowledge in the area of technology and cloud services.
• Demonstrates strong problem solving skills.
• Builds strong client relationships
• Meets deadlines and delivers solutions within budget and scope as required.
• Dimension Data has a unique differentiator in our experience and expertise with Hyperscale Cloud Providers (such as Microsoft Azure and AWS) as well as traditional Data Centre OEM’s (such as Dell Technologies and HPE).
• Follows up with customers and vendors to complete on-going sales activities, including follow-up assessments, research on new opportunities, and other value-added services.
• The Senior Cloud Sales Specialist will work closely with strong team of Cloud Solutions Architects to work out the best solution and approach for each client need.

Qualifications

• Bachelor’s degree in Computer Science or related field required
• 5+ years of sales experience in the cloud computing industry preferred.
• AWS Cloud Practitioner Certification or Azure Cloud Fundamentals
• Capable of excelling both individually and within a team environment.

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As an End User Computing Desktop Technician, you'll be responsible for troubleshooting and repairing desktop computers. You will provide support to our customers by resolving issues related to hardware and software. You should have experience with the latest versions of Microsoft Windows, Office, OneDrive, and SharePoint

Requirements

• Troubleshoots hardware and software issues
• Resolves application problems, including resolving and repairing name resolution settings
• Provides consultation to less-experienced users on a variety of applications, including email, Internet browsers, Internet security and antivirus, and Microsoft Office
• Execute basic maintenance on a specific piece of hardware or software
• Perform simple troubleshooting operations
• Provide support in the areas of networking, security, administrative management, application development, and system integration and administration

Qualifications

• Preferably 3-5 Years of IT End User Support experience
• Microsoft Desktop Operating Systems experience – Windows 10 and Windows 11
• MS-Office versions (Office 2010, 2013, 2016, and O365)
• Computer hardware and software troubleshooting skills
• Microsoft System Centre 2019
• Effective Management of IT hardware and IT environment
• Active Directory – Creating users and password resets
• Support Java and Dot Net applications
• Java installs and configuration
• Good Telephonic user support
• Good PC imaging and build skills
• Fast thinker and good communication skills
• Must have excellent written and verbal communication skills and be able to complete any tasks with ease.
• Bachelor’s degree in Computer Science, Information Technology, or related field required
• Must have two years of experience as a desktop technician with hands-on experience installing and configuring Windows Operating Systems.
• Must have three years of recent experience as a Desktop Technician in an office environment, such as a computer store or IT department.
• Tertiary education and relevant technology courses attended (MCSE, A+, and N+ will be an advantage)

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As a Cloud Data Engineer you will be responsible to support a platform lead in building out the CIB analytics capability. You'll be responsible for designing and building out the infrastructure that powers our products. You will work closely with engineers in order to make sure we have the right tools in place to solve problems as they arise.

Your main responsibilities will include: Working with engineering teams to design data architectures, infrastructure configurations and storage solutions. Working on tooling and automation so you can build new services quickly without worrying about scaling or managing servers yourself . Helping build out our continuous integration pipeline so we can easily build new features into existing code bases

Requirements

• A strong data engineers who is able to stretch into software and implementation engineering will be a good fit.
• Develops and maintains mission-critical information extraction, analysis, and management systems
• Provides direct and responsive support for urgent analytic needs.
• Translates loosely defined requirements into solutions.
• Uses open source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
• Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered.

Qualifications

• Must have at least 5 years of cloud data engineering experience.
• Bachelors degree in Computer Science, Computer Engineering or a related field required
• At least 3 years of experience as a Cloud Data Engineer.
• Experience with Amazon Web Services (AWS) and/or Microsoft Azure is preferred.

Technologies

• Azure
• Synapse
• MLStudio
• Databricks
• AWS
• Databricks
• Sagemake
• Redshift
• Integration
• Ab Nitio
• NiFi
• Qlik Replicate

Languages

• C#
• Python
• SQL
• Spark

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Do you work for a company that has a great culture, and the resources to develop your skills? Do you want to experience working with people who are like-minded? Then this Production Technician role is for you!

As a Production Technician, you'll be responsible for the testing of electronics. You will work in close collaboration with other technicians to ensure efficient production processes are followed and produce high quality products. You should have experience working within a small team, as well as having knowledge of your own technical area. This role is best suited to those who like to follow instructions and keep track of their time efficiently whilst also being able to think creatively when needed.

Requirements

• Assists with testing and troubleshooting system malfunctions.
• Responsible for first line application support across client systems.
• Liaise with business and technical representatives to ensure highest quality outcomes.
• Perform defect logging and reporting.
• Must be willing to work on shift rotation.

Qualifications

• Degree, diploma or relevant qualification in IT/Computing
• 2 - 3 years demonstrated work experience.
• A +
• N +

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Do you want to work for a company that values your skills, achievements and experience? Do you want to be part of an energetic and friendly team? My client needs you for this Associate Software Applications Development Engineer (Jnr Dev) role.

The Associate Software Applications Development Engineer (Jnr Dev) will work on software applications and solutions for internal use in the company. The intern will also have opportunities to work with other developers, product owners and technical specialists across different departments of the business. The position requires an individual who is flexible, reliable and motivated to learn new technologies quickly. You should be comfortable working independently as well as part of a team.

Requirements

• Work on various projects based on client requirements and as per the products knowledge
• Develop software application with respect to the applicable specification and standards.
• Perform hands-on coding or modification to existing codes.
• Assist in designing and implementing new technologies, add-ons and tools for coding.
• Maintain software development tools
• Performs technical testing for new features and enhancements to existing applications
• Creates new applications using AngularJS/Angular, ASP.NET Web API/C#, Node.js, Node.js Module Development, HTML5, CSS3, JSX.
• Translates business requirements into the appropriate design, build and test process.

Qualifications

• Bachelor’s degree in Computer Science or related field required
• 3+ years of experience developing software applications with a strong focus on client centric design and development, including a strong background in Java, .NET and/or C#.
• Bachelor’s degree in Computer Science, Engineering or a related field required
• At least two years of experience in software development and computer programming.

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Purpose of this role

• To manage all aspects of a BI Team to enable the analytical services across Enterprise and
• deploy and operationalise analytical projects, as requested and prioritised by the business, in
• line with both the business and Information Technology strategies. Also manages performance and development of others.

Key Deliverables

• Ensure work outputs are timely and of the highest quality and in conformance to standards in line with best practices
• Constantly look for opportunities to drive efficiencies and savings
• Ensure all stakeholder needs are met and understood through regular engagements
• Build and maintain of effective stakeholder relationships and establish credibility
• Function as Data analytics ambassador into business to ensure effective buy in
• Deliver great customer service through data driven insights
• Review staff work execution through performance management of staff
• Execute additional responsibilities as required
• Ensure team effectiveness through management of interpersonal relationships within own and across other teams
• Ensure successful achievement of tasks and projects by directing staff as appropriate
• Improve team effectiveness year on year
• Ensure task delivery by working on multiple projects simultaneously through effective resource management
• Ensure successful delivery of divisional goals
• Drive productivity improvement by making quality decisions
• Prepare documentation and complete administrative tasks required
• Mitigate risks by meeting audit requirements
• Ensure appropriate change management takes place
• Manage performance of staff by implementing performance agreements,
• Mentor and coach staff on identified performance gaps
• Tailor development needs as identified to ensure that business unit stays abreast in Data management field of expertise and deliver on the expectations from stakeholders.
• Create environment of teamwork
• Build capability of self and staff by identifying current and future training and development needs.
• Recruiting and managing talent to ensure an environment for optimal performance is created.
• Managing adherence to compliance
• Supply feedback to system owners on anomalies process errors etc. .
• Conduct operational management ito systems and SLA 's
• Manage and mitigate business risk to ensure business continuity
• Drive business objectives and value through data products
• Drive efficiencies and standards through self service
• Consult with business on business strategy supporting them utilising their data assists
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Seek opportunities to improve business processes, models and systems though agile thinking.

Qualifications and Experience

• Formal Management/ leadership qualification
• 2+ years in managing teams
• Experience across cross-functional teams
• 5+ years IT related experience/Data analytics experience preferred

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Do you have a passion for innovation? Do you have the right attitude and interpersonal skills to succeed in this role? Do you want to be part of an organisation that is very agile, fast-paced and innovative? Then apply now!

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as a company liaison with customers on administrative and technical matters for assigned projects .

Requirements

• Ensure that assets at the client site is configured, installed, tested and operational
• Ensure that any software that is part of the solution is installed and configured according to the client requirements
• Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail
• Liaise with all stakeholders including client IT environments, carriers and NTT colleagues to expediate diagnosis of errors and problems and to identify a resolution
• Respond to and diagnose all issues, escalate when unable to resolve within the stipulated time.
• Ensure incidents are updates with progress and resolution details in a timely manner using the required platform
• Ensure the efficient and comprehensive resolution of incidents and requests
• Apply tool, techniques and processes to track, log, report on and correct configuration items, components and changes
• Uses MS product and process knowledge along with discretion to respond too tickets
• Provide clients with first call resolution where possible, leveraging standard operating procedures or work instructions
• Provide timely updates to clients when requests on any pending requests or tickets
• Provide first line remote and on-site technical support to clients
• Provide first line field engineering and services to clients

Qualifications

• Relevant IT/Computing degree
• Desktop support experience
• User support experiences
• 2 - 3' years experience