Job Opportunities at Vodacom

Role Purpose

• The successful candidate will be responsible for writing social media posts, promoting posts, assist with moderating different social platforms, engaging with communities and influencers, creating reports and optimising content. This role will sit within Vodacom Financial services, which has been identified as an acceleration unit within the greater Vodacom group. The ambition is to expand its product offering, and diversify its clientele. 
• The role is accountable for growing and driving customer engagement across all VFS’s social media platforms. The role will provide clear direction for social media marketing across the whole Vodacom business, working in close coordination with the Brand, Segment and Channel teams. 
   

Your responsibilities will include

• Ensure effective strategies and tactics are in place to encourage community engagement across all Vodacom social media platforms and develop escalation systems that alert social media managers and teams, as well as senior business stakeholders, around impending reputational crises situations.
• Collaborate with, brief and guide the social media customer service teams to ensure the correct behaviour and performance to support business and marketing objectives
• Ability to conceptualise and enhance customer experience across the entire digital journey, with strong focus on improving digital customer service touch points
• Drive breakthrough social marketing innovation 
• Provide inspirational leadership and coaching across the Vodacom organisation, as well as external partners and agencies to enable delivery of social service brand and commercial outcomes
   

The ideal candidate for this role will have

• 3 year Business related Degree or National Diploma essential
• Minimum of 5 to 8 yrs relevant experience essential in:
• Digital Marketing and channels experience
• No less than 3 years’ experience in paid media marketing
• Proficiency in MS Excel, PowerPoint, and Word.
• Experience with website analysis using a variety of analytics tools including Digital Marketing and channels experience
• Social media and content marketing principles and concepts, including ORM reporting and tools
• Community management and digital customer service knowledge and concepts, including metrics and social service tools
• Driving commercial & operational targets for the social content domain – sales, revenue, profitability, user experience quality measures, adoption of the products and services
• Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels both internally and externally

Closing date for applications: 31 August 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

• Maintenance and Support functions required for the Core Infrastructure Support (CIS)  department’s job objectives

Your responsibilities will include:

To maintain and support:

• Maintain CORE Voice and Ancillary Systems (CVA) existing and new technology
• Maintain and Implement Resilience plan for CVA existing and new technology
• The implementation and CRSM Support and Maintenance (M&S) of the CVA systems.
• Conduct Maintenance, Support, Optimization and Resilience activities and to give input to Core Voice and Data Teams (demand management, Config, etc) in terms of equipment, interfaces, licences, technology, etc
• Investigations - Fault and Issue
• Project – alignment and execution
• Rollout, Maintain & Support etc of new Products and Services within Vodacom Pty and OpCo’s
• Fault investigation, integration, optimisation and support of existing and new technologies including VoIP solutions, Next Generation Networks and Subscriber Data Management.
• Maintenance & Support of CORE Elements: CSDB (HLR, HSS, EIR, ADD), MSS, MGW, CDS, STP, MSC, G/MS, MSS, MGW, CDS, STP, MSC, G/MSC, Protocols: #7, SIP, IP, DIAMETER and SIGTRAN analyst, , Element Managers: SC, NetAct, @COM as well as all the other elements in the Common Switching Core: Legal Interception, roaming solutions. 
• TAC 1 support, of trouble tickets, service requests and change requests to vendors.
• Special investigations.
• Interface and Maintain productive relationships with vendors and suppliers as well as other divisions within Vodacom Pty, Vodafone, OpCo’s and National and International Telco’s
• Daily Maintenance & Support within the CVD department. 
• Interface with vendors and suppliers as well as other divisions in Vodacom.
• Maintain productive relationships with suppliers and other groups in the business
• Support and maintain Telco Over Cloud and NFV.

The ideal candidate for this role will have:

• Matric (Essential)
• A 3 year degree/diploma in Engineering, Computer Science or Electrical or equivalent qualification. (Essential) 
• 2 years relevant experience (specify if possible)
• A Minimum of 3 years of experience in a Telecommunications environment.  (Essential)
• Experience in the cellular industry with specific experience in Core Networks (advantageous).
• Experience of GSM, GPRS/UMTS/LTE principles and protocols (advantageous). 
• A good knowledge and understanding of the Internet Protocol SS 7, SIP, (IP)/NFV/SDN will be an added advantage
• Relevant CVA / GSM (Voice Services) and new technologies viz. LTE. 
• Understanding of Voice systems and supporting ancillary systems such as HLR/HSS/CSDB, etc
• Understanding of the relevant 3GPP, ETSI and IETF standards within mobile communication.
• Competencies include excellent interpersonal skills and computer literacy.
• Understanding protocol within the Voice CORE elements, and LTE environments.
• Understanding of SIGNALLING, Protocol, and CORE Security principals.
• Understanding of IP and # 7 routing and protocols
• Understanding new technologies viz. LTE/WiFi/Mobile Convergence. Telco over cloud, NFV and service orchestration
• Understanding Telecommunication Industry Understanding of Network Designs
• Understanding of All Sub systems

Closing date for applications: 1 September 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

• This role will lead and direct the sales and commercial function, directly influencing the future of the VodaMedia (Vodacom Digital Media Advertising) business unit. This pivotal role will cover new business sales, the installed client base sales, marketing, and partner strategy. Success is measured by the ability to create sustained revenue growth and an effective customer and buyer experience through achieving and driving customer value propositions.
• The role and business unit aligns to Vodacom’s repositioning to a TechComm. The business unit accordingly is focused on establishing value and purpose driven digital media products and opportunities for both B2B and B2C components. The role is supported by Technology, Product, Marketing and Data functions, which collectively is tasked with delivering on compelling advertising solutions to our clients.

Your responsibilities will include:

• Constant focus on staff development to improve customer experience and channel management. 
• Ensure sales expansion across channels in the region.
• Proven track record of performance against sales targets
• Create and implement incentive models that will drive achievement of targets across channels.
• Provide clear direction to business partners to improve internal and external customer experience.
• Develop regional team to assist them to achieve their targets.
• Ensure that the regional teams maintain high levels of product knowledge.
• Resolve escalated customer queries from channel areas.
• Manage and lead the team (people management).
• Engage business partners on an on-going basis using structured methodology.
• Create and maintain key account engagement with dealers, franchisees and wholesale partners.
• Ensure on-going implementation of regional operating model
• Manage OPEX spend for the division

The ideal candidate for this role will have

Job Knowledge:

• Business planning
• Specialist knowledge of managing sales/marketing plans and targets  
• In-depth knowledge of advertising products and services  
• Operations management of cross functional teams
• Management by projects  

Job Related Skills:

• Strong customer focus
• Strong interpersonal 
• Problem solving skills
• Excellent written and verbal communication skills
• Strong business and financial acumen
• Analytical 
• People leadership and stakeholder management skills 
• Good negotiation skills
• Time management skills

Experience

• At least 8-10 years’ experience of which, 4-5 in a senior ad sales role    
• Overall, at least 5 years leadership/people management experience is essential.

Closing date for applications: 31 August 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.

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Role Purpose

The EHOD : Mergers & Acquisitions role is based in the Strategy and Business Development. 

To consider and evaluate selected merger and acquisition opportunities and to evaluate selected disinvestments on behalf of Vodacom Operating companies in the rest of the continent. In addition, to act as corporate advisor (current & new) to the Vodacom Group by providing in-house corporate finance advisory services.
 

Your responsibilities will include:

Evaluate merger and acquisition opportunities

• Consider, review and recommend for evaluation, selected merger and acquisition opportunities based on criteria such as targeted countries or regions, potential revenue, size of economy, etc., specifically focusing on Rest of Africa.
• Play a lead role in initiating and co-ordinating the evaluation of selected M&A opportunities – providing direction to business heads, supervising input from external advisors, co-ordinating compliance, tax, due diligence, financial, legal, etc., requirements.

Develop M&A proposals    

• Prepare M&A proposals for board/exco review and decision
• Liaise with Vodafone M&A business heads, with internal technical specialists (legal, tax, etc.) and with local company/operating company business line leaders, as necessary.

Evaluate disinvestments    

• Evaluate selected disinvestment proposals based on internal directives
• Review the business case for disinvestment assessing factors such as rationale for disinvesting the business concerned, financial impact, strategic reasons why the business should not be retained within the group, etc.

Develop the disinvestment proposal    

• Prepare the disinvestment proposal liaising with Vodacom business heads, internal technical specialists and business heads, as appropriate.
• Act as corporate financial advisor to Vodacom Group
• Provide corporate financial advice as required (d.c.f. and impairment calculations, weighted cost of capital data, cash generation calculations, etc.) to support the finance/accounting function.  (Provided via ME and Chief Officer to Board/Exco).

Business Development    

• Lead & engage the organization in the process of identifying business opportunities
• Co-ordinate the collection of information, forecasts and analysis of market dynamics to formulate business evaluations of opportunities.

Customers, Suppliers & Third parties    

• Engagement and contracting of external parties

Leadership    

• Management & supervision of teams output & productivity
• Provide input into internal presentations, Exco reports, Board reports and other pieces of analysis on an ad-hoc basis
   

The ideal candidate for this role will have:

• Strong analytical skills
• Strong verbal and written communication skills (presentations, report writing, etc.)
• Research ability (‘questioning mind’)
• Project management
• Team player    
• Corporate finance/advisory experience coupled with tax and legal knowledge
• Working knowledge of economics
• Knowledge of national policies, regulations, etc., affecting mergers and acquisitions (socio-economic policies, BEE environmental laws, Competition Commission, etc.) plus knowledge of current affairs.
• CA S.A. or equivalent qualification 
• Minimum of 10 years’ experience in a financial role, corporate finance, investment banking or financial services.
• Engagement with senior leadership & business leads

Closing date for Applications: 31 August 2021 
The base location for this role is, Vodacom, Midrand Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

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Role Purpose

• To successfully manage transmission network related projects from planning to closure phase

Your responsibilities will include

• Manage Access transmission projects from planning to closure.
• Plan, track and coordinate projects activities with regional human resources and contractors
• Collate project equipment requirements
• Facilitate the ordering of project equipment
• Allocate and manage the delivery of equipment
• Facilitate the creation of purchase orders for equipment and contractor’s services
• Facilitate receipting and invoicing of Purchase orders
• Organise and chair projects progress meetings, write and distribute minutes of the meetings
• Prepare project progress reports and report weekly

The ideal candidate for this role will have

Competencies:

• Excel
• Word
• PowerPoint
• Project management tools
• ERP Systems

 
Job Knowledge:

• Health & Safety
• Company Policies
• PM procedures

Job Related Skills:

• Communication 
• Interpersonal 
• Team player
• Planning
• Problem Solving
• Decision Making
• Time Management
• Leadership

Education & Experience:

• Proven experience of managing telecommunication projects
• Understanding of Telecommunications technical concepts
• Ability to lead and manage teams of individuals from various functional disciplines
• Knowledge of project management methodologies 
• Telecoms industry experience.

Closing date for applications: 1 September 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

The Senior Specialists for Campaign Development and Capability Enhancement is responsible for the end to end execution, control and measurement of end-to-end VodaPay base lifecycle management campaigns & treatments using the multi-step, multi-channel CVM direct marketing infrastructure & channels.

Your responsibilities will include

• Review campaign briefs or change requests and build required logic.
• Single point of contact towards execution channels including the design, timing, implementation, monitoring and evaluation
• Detailed feasibility on all VodaPay base treatment campaigns, programs and lifecycle activities
• Coordinate and implement commercial campaigns and promotions for VodaPay; deliver what is promised: on time, budget & SLAs
• Detailed campaign execution design
• Perform logic and workflow testing, quality assurance and business simulation.
• Ongoing campaign problem management
• Delivery of campaign selection lists and campaign reporting and evaluation, against clearly defined and agreed campaign KPIs
• Maintain availability of core systems by understanding current capability limitations and initiating projects and actions to minimise downtime and prevent systems constraints creating negative commercial impact
   

The ideal candidate for this role will have

• Direct Campaign Management Principles (essential) 
• Telecommunication Industry (advantageous)
• 3 year IT qualification (preferred)
• Significant knowledge of customer driven marketing techniques and  processes
• Experience of direct marketing principles & systems – campaign management tools
• Expert in campaign management systems, optimisation technology and process
• A minimum 5 - 8 years campaign development experience.
• In-depth systems and IT implementation experience

Closing date for applications: 31 August 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

• Responsible to monitor and correct network quality impacting problems, liaise with other departments where required, to get resolutions to subscriber impacting faults and generally improve network performance and subscriber experience
   

Your responsibilities will include

• Network Performance  analysis and corrections, assisting counties to drive resolutions  - Ensure that network quality is  regularly monitored on all technologies monitored and any performance impacts are rectified as soon as possible
• RAN Network Configuration planning, Implementation and monitoring – Job Order Creation, liaising with all relevant stakeholders to ensure upgrades and integrations occur seamlessly with post performance KPI checks. 
• NED Analysis and investigation - Constant monitoring of NED i.e. Daily, Weekly and Monthly as well as consolidating feedback from the counties and supplying to the NMG PM team
• New Network Element Integration - Ensure new network entities are specifically tracked wrt performance to have minimal impact on the region, this also overlaps with the NED monitoring

The ideal candidate for this role will have:

• 3yr Degree/National Diploma (minimum)
• 5-8 years’ work experience in telecoms industry
• Network Planning & Optimisation
• RAN Knowledge
• Project Management skills
• TX knowledge
• Huawei Equipment Knowledge preferable

Closing date for applications: 1 September 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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Role Purpose

The Senior Accounts Manager role is based in the Vodacom Business. 

• Responsible for engagements to identify and screen potential MVNOs, driving negotiations and MVNO specific Business Case approvals and offer processing. Co-ordinate and drive all MVNO account activity including engagement with internal technology and regulatory departments, on boarding new MVNOs, creating and managing product launches and lifecycle, revenue forecasts , assurance and growth strategy. Identify additional on-sell opportunities on existing MVNO accounts and manage wholesale rates and billing requirements. Drive service’s sales & support documentation, costing and pricing models

Your responsibilities will include:

• Responsible for managing strategic accounts  and delivering profitable, long term business from those accounts
• Ensures delivery of annual revenue targets through delivery of full product mix
• Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
• Works collaboratively to set up service relationship for nominated accounts
• Provide input to help with decisions about new propositions, product mix and services for customers

The ideal candidate for this role will have:

• Experience in solution sales and relationship management with a track record of solution selling 
• A broad understanding of the ICT Landscape and Strategic ICT enablers. 
• A thorough understanding of converged and networking technologies and services.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers. 
• Understanding of the Value Chain Analysis with regards to various customer businesses

Must have technical / professional qualifications: 

• 5 - 8 years’ experience in Account  Management
• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage. 

Closing date for Applications: 27 August 2021 
The base location for this role is, Vodacom, Midrand Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.