Jobs at The Capital Hotels, Apartments & Resorts

Description:

• The Sales Manager excels in the proactive pursuit, assessment, negotiation, and successful closure of deals within the designated Corporate Group market segment, contributing significantly to the hotel's revenue growth and market share objectives. This role is integral to the collaborative sales support team, addressing inquiries from both the customer base and internal staff.

Minimum Requirements:

Qualifications:

• Matric
• Proficient in comprehending, implementing, and upholding customer service and brand standards with precision.
• Possesses exceptional skills in client and account relations, cultivating strong and positive connections.
• Demonstrates a high level of sales proficiency, adept at effective negotiation and successful business closures.
• Radiates self-confidence, energy, and enthusiasm in all professional interactions.
• Adopts a hands-on problem-solving approach and maintains composure under pressure.
• Collaborates seamlessly within a team setting while also exhibiting independence when required.
• Communicates effectively with both staff members and hotel guests, ensuring clear and concise interactions.
• Upholds honesty and trustworthiness with an unwavering commitment to ethical conduct.
• Pays meticulous attention to detail, ensuring accuracy and excellence in all tasks.
• Presents a polished and articulate demeanour, reflecting professionalism in all aspects.
• Functions as a team player who leads by example, contributing positively to the overall work environment.

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Role Purpose:

• To design, implement and continuously improve structured restaurant training programmes that drive exceptional guest experiences, operational efficiency and revenue performance across all food and beverage outlets.

Key Responsibilities:

• Design, deliver and evaluate structured restaurant service training programmes
• Standardise and embed service excellence across all properties
• Train and coach teams on service standards across fine dining and casual dining environments
• Develop guest engagement techniques and service psychology skills
• Train teams on upselling and revenue enhancement techniques
• Ensure strong menu knowledge and product presentation standards
• Coach teams on complaint management and service recovery
• Ensure full alignment with company standard operating procedures and compliance requirements
• Conduct service audits and performance assessments
• Support new restaurant openings and service relaunches
• Work closely with operational leadership to identify training needs and performance gaps

Minimum Requirements:

• Qualified waiter with formal restaurant service training
• Proven restaurant operations experience of at least three to five years in a supervisory or management role
• Demonstrated training experience in hospitality with a clear track record of developing and mentoring staff
• Strong understanding of front of house and back of house operations
• Experience in designing, delivering and evaluating structured training programmes
• Solid knowledge of service standards, standard operating procedures and compliance requirements
• Excellent communication, facilitation and coaching skills
• Competencies and Attributes
• Strong attention to detail and professional presentation
• Confident leadership presence and credibility
• Commercial awareness with understanding of restaurant financial drivers
• Ability to influence, motivate and develop teams
• Genuine passion for service excellence
• Focused on measurable improvements in guest satisfaction and operational performance

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Description

You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years Receptionist experience
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

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Description:

• The Commis Chef is responsible for assisting in the preparation and service of food for guests under the supervision of all Senior Chefs. The main component of the position is food production.

Minimum Requirements:

• Matric
• Culinary Arts Qualification
• At least 1 Year practical kitchen experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Think creatively
• Apply professional, product or technical expertise

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Description:

• A Pastry Chef, or Dessert Chef, bakes various desserts in a kitchen within a restaurant or bakery. Their main duties include following recipes to create pastries, cookies and other baked goods, developing new and unique recipes to feature on the menu and keeping stock of the kitchen’s inventory.

Minimum Requirements:

• Matric
• Culinary Arts Diploma or similar
• Previous experience as a Pastry Chef in a 4/5-star hotel
• Pastry Qualification advantageous
• Previous Restaurant experience advantageous
• A’la Carte and Banqueting experience essential
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills and ability to delegate effectively
• Think creatively
• Apply professional, product or technical expertise