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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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Mission/ Core purpose of the Job
The Senior Specialist Network Security is responsible for delivering technical security solution designs, technical reference architecture designs, and technical security configuration standards for the MTN Legacy and Cloud technology stacks. This includes third-party interfaces, the internal core network interfaces as well as capabilities across different service models of the cloud (SaaS, PaaS, IaaS). The focus will be given to integrating, securing, isolating and protecting applications migrated into the Cloud environment.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Network Security Senior Specialist will be accountable to achieve the following objectives:
- Develop and design Cloud Security Architectures (e.g., people, processes, technology);
- Responsible for the implementation of technical architectures for group wide risk mitigation of key risk areas on MTN Cloud and legacy Solution Stack, including security monitoring, cloud security assurance, group policy and vulnerability management.
- Assist OPCOs with cloud and legacy technical security solution designs and implementation
- Determine a holistic view of technical security requirements on Cloud Solution Stack by evaluating current security operations and requirements; researching security standards; studying architecture/platform; identifying integration issues and preparing cost estimates.
- Evaluate integration points to ensure they provide adequate protection for the processing, transmission, and storage of transactions.
- Ensure a standardized and aligned approach driven from Group Information Security for security architecture across the MTN footprint.
- Assist Senior Management to develop and implement the overall cloud security architecture requirements and framework, overarched by the business risk strategy.
- Responsible for the development and implementation of the cloud security architecture roll-out definition and actualization via third parties.
- Roadmap definitions for cloud security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements.
- Responsible for the implementation and ongoing compliance of key Cloud Security Solutions
- Responsible for the implementation of Cloud Firewalls, WAFs, IPS, Network Segmentation tools and related process controls to address Network Security in the cloud and Shadow IT risks, in cooperation with the Cyber Defense, GRC and programs teams.
- Perform best-practices risk assessment and Security Quality Assurance of the MTN Cloud Platforms in co-operation with the Governance Risk and Compliance teams.
- Assist with management of divisional budgets in line with business objectives and facilitate forecasting.
- Manage project initiative budgets in line with business objectives; and
- Drive initiatives that will ensure that the “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers.
Role Dependencies
- Active support from the Group CTIO; Executive: Information Security
- OPCO LISO’s, Regional Coordinators, Governance Forums, Audit Committee, Internal Auditors, Business Risk, Compliance
- Deep understanding of the MTN business strategy
- Understanding of the OPCO technology, business and regulatory context
- Timely decision making and reporting
- Alignment of OPCO and Group strategy initiatives
Education:
- 4 year Engineering/ Information Science Degree
- Masters in Information Science is preferred
Experience:
- 5-8 years of relevant work experience in IT Security /Core Network/ IP Networks/ Cloud technologies.
- Experience in designing and implementing organization wide network security policies and features in the Telco environment.
- Experience in managing and implementing large scale network security projects. Implementation of proactive measurements against new threats.
- Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
- Advanced working understanding of the Information Technology environment of a mobile network operator.
- Experience in working across diverse cultures and geographies (advantageous)
- Experience working in a medium to large ICT / Telecommunications organisation
- A wide understanding of Security applications and capabilities is required to ensure secure deployment and operations of MTN key applications.
- A mature understanding of the Hybrid cloud environment is required in order to support the legacy and cloud technology stacks and provide strategic guidance to the MTN OPCOs.
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Mission/ Core purpose of the Job
The Regional CTIO (WECA) is responsible for driving and overseeing regional technology performance and ensuring the achievement of regional technology efficiencies and revenue targets in alignment with regional strategy, business models and practices. The responsibility includes implementation of strategic technical and network initiatives and projects to ensure synergy between core and new revenue business streams.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Regional CTIO (WECA) is responsible for the successful delivery of the following Key Performance Areas:
- Oversee the development of the regional strategy and overall direction in line with MTN Group’s business goals and objectives.
- Demonstrate ownership of and communicate the regional technical strategic direction and objectives to stakeholders.
- Lead the development of the regional technical delivery roadmap in alignment with regional business objectives.
- Enable and ensure the OpCo’s deliver against the technical delivery roadmap and achieve regional revenue targets with the required technical and network resources.
- Ensure technical budget and KPI achievement through proper strategies, action plans and timely execution.
- Focus and drive the agility of technological platform deployments in the OpCo’s;
- Ensure the Network capabilities in the OpCo is aligned to the commercial requirements; and
- Develop strategy for coverage enhancement, capacity and network performance optimisation for the region, to ensure efficient utilisation of deployed capacity.
- Ensure the adoption of the regional technology strategy across the regional OpCo’s by providing guidance, structure, frameworks, models, plans and roadmaps and oversee the complete regional operation in accordance with the direction established in the strategic plans;
- Collaborate with Group functions to ensure the successful roll out of strategic initiatives;
- Coordinate the development of standard policies and procedures that promote and ensure the confidentiality, integrity, availability and security of MTN’s network operations across the region;
- Oversee all regulatory and compliance matters ensuring all statutory and legal requirements are met (e.g. ensure ICT platforms and services are operated according legal requirements, ensure IT asset protection and the integrity, security and privacy of information);
- Define the standards and set targets for technical performance across various activities and identify the parameters for measurement of performance for optimal service delivery
- Identify technical performance issues and lead transformation teams to resolve these, making use of opportunities identified through emerging technologies and technology trends ;
- Organise and manage network turn-key solutions , CPG and demand management;
- Monitor managed services implementations for the region;
- Drive SLA compliance management;
- Ensure resources and systems are in place for optimising the network to meet quality and performance targets;
- Ensure the network consistently delivers on customer expectations in the regions (network quality, coverage and capacity);
- Coordinate CAPEX planning and manage execution and compliance.
- Ensure effective processes are in place for continuous improvement;
- Support the Regional Vice President in communicating the activities and achievements of the region to all relevant stakeholders; and
- Drive stewardship and regional governance representation.
- Develop and manage divisional budgets in line with business objectives.
- Develop and manage project initiative budgets in line with business objectives; and
- Ensure technical budget achievement through proper strategies, action plans and timely execution (i.e. co-ordinate CAPEX planning and manage execution and compliance); and
- Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy both technical/ business perspective.
- Reports to Regional Vice President relating to progress made in the OpCo’s in accordance with the technical / network measurement metrics defined as well as the strategic technical / network projects and initiatives;
- Highlight to management significant deviations from defined performance metrics.
- Take accountability for the morale, performance, and development of the Technology department’s human capital;
Role Dependencies
- Active support from the Group CTIO
- Deep understanding of the MTN business strategy and WECA Regions
- Understanding of the Opco technology, business, and regulatory context
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 year Information Technology/Network qualification or related with Honours
- MBA or Masters advantageous
- English, French and Arabic (as advantage)
- Relevant certification/accreditation/membership with professional body as required for role
Experience:
- Minimum 10-12 years Technology Management Experience
- Minimum 10 – 12 years in Telecommunications industry
- Minimum 8 – 10 years Network Turn – Key Solutions , CPG and Demand Management
- Senior management track record of 5 years
- Project Management Experience
- Experience and strong understanding of the commercial businesses
- Experience in continuous improvement through the implementation of best practices
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Proven track record of commercials and business operations management in global/multinational company
Competencies:
- Business Acumen, Problem Solving, Information processing, Influencing others
- Data interpretation, Judgement, Continuous improvement, Reporting
- Get it done, Communication, Innovative, Agile, Accountable
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Mission/ Core purpose of the Job
The Senior Manager: Mobile Financial Services and Payment Systems role is to provide Group wide leadership, development and innovation on Mobile Financial Services and Payment Systems. Lead the design, development and implementation model for the various payment, collections, acquiring, lending and other micro-finance systems, services, technologies, tools and platforms and control the release where the solutions are centralised. To develop a platform strategy that will support the Group’s products and services by providing effective technology platforms, BSS applications and support processes.
Key success factors for this role include platform development, leading the plan, build and maintenance of the foundational elements of Mobile Financial Service platforms, including data, content, technology, regulatory compliance, governance, interoperability and other enabling components.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager Mobile Financial Services and Payment Systems will be accountable for achieving the following objectives:
- Contribute towards the development and implementation of the Mobile Financial Services and Payment Systems strategy
- Drive the implementation and effective delivery of the Mobile Financial Services and Payment Systems strategy
- Ensure effective communication of the tactics, methods and practices employed in the implementation of the strategy
- Ensure the development of high level operational plans for each department that link to the function’s medium to long-term strategic goals.
- Ensure that all Mobile Financial Services and Payment Systems and platforms are regulatory compliant in their respective markets.
- Ensure collaboration between the Mobile Financial Services and Payment Systems team and the rest of the Digital Platforms and Services teams in order to validate new solutions, design service blueprints and ensure quick implementation processes.
- Ensure that Mobile Financial Services and Payment Systems and platforms comply with MTN’s Digital Platforms Architecture and where necessary implement plans to ensure alignment.
- Ensure automation, easy deployment and sound infrastructure for Mobile Financial Services and Payment Service platforms.
- Ensure that the Mobile Financial Services and Payment Systems and platforms are fit for purpose in performance, agility, adaptability and stability and enable MTN’s Mobile Financial Services growth strategy
- Define how data is collected, stored and distributed across Mobile Financial Services and Payment System channels.
- Drive the Mobile Financial Services and Payment systems technical architecture associated with the underlying platform infrastructure and the integration to back end systems.
- Define the approved tools and technologies to support team members and the services they provide
- Accountable in ensuring platforms and services are operated according to internal standards, external accrediting agency standards and legal requirements
- Drive the integration of the Digital Platforms Architecture with the relevant technology systems.
- Lead the development of the framework and requirements for Mobile Financial Services and Payment systems, services and infrastructure to enable effective services to MTN and its partners.
- Research new and emerging trends and define and implement new services in terms of Mobile Financial Services and Payments to enable best-in-class innovative solutions and services.
- Liaise with and determine appropriateness of vendors or third parties that can create Mobile Financial Services and Payment systems and services revenue generating potential services both within MTN as well as externally to customers.
- Manage, oversee and maintain all Mobile Financial Services and Payments platforms and service architecture within MTN.
Key Deliverables
- Implementation of Mobile Financial Services and Payment systems strategy
- Reducing time to integrate new digital platforms/services – TTM as a key measure
- Alignment to and with the MTN Group Digital Platforms Architecture
- Efficient cost management for Mobile Financial Services and Payment System solutions
- Mobile Financial Services and Payment Systems delivery KPI’s met and established
Role Dependencies
- Active support from the General Manager: Digital Platforms and Services
- Deep understanding of the MTN business strategy
- Understanding of the OpCo technology, business and regulatory context
- Timely decision making and reporting
- Alignment of OpCo and Group strategy initiatives
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 year tertiary degree
- A relevant post graduate qualification an advantage
- Relevant Certifications for industry
- Fluent in English
Experience:
- Minimum 6 years with Managerial level experience
- Minimum 5 years Financial Services and Payment Systems experience
- Worked across diverse cultures and geographies advantageous
- Experience developing transactional products and services
- Understanding of Financial and Payment Services regulatory and audit regimen
- Knowledge of existing and emerging Financial and Payment models and schemes
- Appreciation of agent, merchant or network based Financial and Payment services
- Experience working in a medium to large organisation
Competencies:
- Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
- Culture and Change Champion, Guiding People Manager, Relationship Builder
- Results Achiever, Operationally Astute, comfortable with ambiguity
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Mission/ Core purpose of the Job
- The Senior Manager is responsible for the growth and management of one or more products including MoMo Advance, Agent and Merchant Advance, Airtime Advance and Bullet loans, over several geographic locations across Africa
- The SM will collaborate with UX/UI teams to implement and enhance CX standards across digital channels (USSD, WEB, App, Bot, WPA) and BankTech segments (Consumer, Merchants, SMMEs, Agents, Developers).
- As part of the leadership team, the Senior Manager is responsible to contribute to Finco’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.
- Note: Product portfolio assigned could be MoMo Advance, Agent & Merchant Advance, Bullet Loans
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/2)
Strategy Development and Implementation
- Contribute to the creation of the functional in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Cascade and communicate overall Strategy and Business Plan
- Translate the functional strategy into operational initiatives and plans and drive execution
- Define detailed operational plans for the product category
Operational Delivery
- Develop and enhance the value proposition for the product
- Responsible for continuous improvement an optimization of product features and services in line with industry trends, market dynamics and competitor landscape
- Understand customer challenges and translate requirements into marketing and product insights
- Ensure that Finco generates revenues and profitability on the assigned products
- Support Opco in developing go to market product strategies and drive revenues and usages with regards to the value propositions and products
- Develop and report business metrics in regard to revenue, pipeline, win rate, market share and product portfolio mix
- Manage implementation of constant digital customer experience with the Finco Opcos
- Ensure the different mobile and web applications are easily found by the target audience
- Develop the different collaterals and messages that will be used on the different digital marketing channels for opco
- Drive consistency in SEO, SEM and Social Media advertising in Opcos
- Collaborate with agencies and vendor partners
- Support the evaluation of different technologies and provide thought leadership on adoption when relevant
- Regularly evaluate, analyze and review product performance and drive corrective changes and improvements
- Ensure MoMo Apps, USSD and Web interface and digital customer interaction development consistency across opcos
- Project manage implementation of consistent and relvenat digital customer experience with the Finco Opcos
- Finco brand evolution and implementation across Opcos
- Identify and assess new market, product, and technology opportunities
- Work with CVM, Decision Science and analytics teams to obtain and use competitive intelligence to inform the Product roadmap in terms of enhancing Customer Experience and the ability to compete, gain market share, and grow revenue
- Analyse customer information and develop new models and metrics – including, but not limited to Net Promoter Score, micro-segmentation, churn, closed loop feedback and must win battles,
- Manage customer economics (costs to serve) and business cases per segment to ensure optimal return on investment of activities
- Develop reports, metrics and market insight research models to ensure consolidated and consistent views as it relates to the defined Customer Experience standards
- Manage NPS/eNPS , CLF roll-out and management of dynamics.
Governance
- Operational, Tactical and Strategic Meetings
- Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Request relevant budget for internal projects
- Prepare proposal on change initiatives, policies, and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Tactical
- Review and finalise objectives, targets, and budgets for the function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Develop and manage budgets
- Facilitate Sign-off / make decisions regarding tactical changes
Performance
- Monitor performance and alignment with the functional strategy
- Ensure alignment between other functions within Group Finco teams
Reporting
- Report monthly to the GM relating to progress made in accordance with the delivery of the product roadmap from both project, implementation, and performances perspectives
- Report on an ad-hoc basis on specific management requirements as and when necessary
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 year tertiary degree in Business Management, Marketing, or related field
- MBA or Masters (advantageous)
Experience:
- Manager track record of 4 years or more
- At least 3 years’ experience in product management
- Minimum of 7 years of experience in in defining, developing, and deploying marketing campaigns, digital marketing, digital product management
- Proven experience executing customer experience and retention campaigns
- Experience in BankTech product categories will be advantageous
- Hands on experience in managing, leading and implementing innovative banking products and services
- Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
- Experience in Financial Services preferred
- Experience in Advertising product category will be advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
Competencies:
Functional Knowledge:
- Understanding of FinTech, banking, microfinance and payment businesses
- Digital marketing
- Digital Banking product management
- Fintech & Digital Business
- Digital content, media and/or applications
- Customer value chain
- Customer management platforms and systems
- Search Engine Optimisation (SEO)
- Search Engine Marketing (SEM)
- E-commerce and electronic payment business
- Go-To-Market strategy
- Customer Experience management
- Expert knowledge on Deep Learning and its applications
- Working knowledge in related Big Data technologies
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
Method of Application
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