Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
Read more about this company
Job Description
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 / Standard 10
- Previous supervisory experience
- PSIRA registered (Grade A or B)
- Hospitality Experience is a must (Min 1 Year)
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (Basic MS Office) will be an advantage
- Sound knowledge of FADT disciplinary procedures
- Clean Disciplinary record
- Sound Knowledge and understanding of managing a team
- Team Leader
- Good communication (English & Afrikaans)
go to method of application »
NEW BUSINESS DEVELOPMENT / SALES: GUARDING DIVISION
The New Business Development department seeks to employ New Business Development Representative in the Robertsville Area.
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Key Performance Responsibilities: (Not totally inclusive)
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally, designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, coordinating, and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum is to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, to maximize growth within a specific market.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeous to clients
- Building and maintaining professional relationships with clients.
- Planning, budgeting, coordinating, and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Minimum Requirements:
- Sales diploma or equivalent qualifications.
- Previous Sales experience – proven track record will be essential.
- At least 5 years’ experience in sales in a similar position.
- PSIRA Grading will be an advantage.
- 2 - 4 Years Sales Experience in Security preferably.
- Fully Bilingual. Additional Languages will be an advantage.
- Excellent Verbal and Written communication.
- Capable to work under pressure and for extended hours, if required.
- Previous experience in the Security industry would be a distinct advantage.
- Full competence in the use and application of the MS Office suite programs.
- Computer Literate (MS Office, advanced Excel, PowerPoint).
- Must always be professional and well presented.
- Clear Criminal Record and No Pending Cases.
- Valid driver’s license.
- Own Reliable Transport.
- Must be prepared and willing to travel.
Behavioral/Core Competencies:
- Excellent Customer focus & service skills
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- High level of Integrity
- Entrepreneurial spirit
- Innovative
- Creativity
- Goal setting
- Driving for results
- Self-development
- Teamwork
go to method of application »
Job Description
The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly.
- Formulate disciplinary actions - Strong HR/IR Skills.
- Ensuring the timeous submission of reports to both client and to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence - (Compulsory)
- Own reliable vehicle - (Compulsory)
- PSIRA Grade C - (Advantageous)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Generic Job Purpose:
As the Operations you are responsible for the complete operational functioning of the Armed Response department in an efficient and professional way.
Occupational Level:
Professionally Qualified and experienced specialists/mid-management
Subordinates:
- Guarding Manager
- Fleet Controller
Minimum Experience:
- 3-5 years’ experience in a similar environment
- 2-3 years’ management/supervisory experience
- 2-3 years’ experience in Operations
Minimum Qualification:
- Bachelor’s degree / Diploma (preferred)
Key Performance Area 1 (50%): Operations
- Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints.
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.
Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management
- Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.
- Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;
- Managing fuel consumption.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
- Overhead cost control to effectively manage the cost of service delivery.
Key Performance Area 4 (15%): People Management
- Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.
Key Performance Area 5 (15%): Governance and Reporting
- Implement governance and compliance policies and processes effectively.
- Identify, manage, and provide feedback on any risk exposure within the region.
- Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
- Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
- Prepare all relevant reports for stakeholders within required timeframes.
- Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
- Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).
Competencies:
- Providing Leadership
- Communicating Information
- Building Relationships
- Driving Success
- Showing Resilience
- Investigating Issues
- Processing Details
- Structuring Tasks
- Giving Support
- Adjusting to Change
- Creating Innovation
- Evaluating Problems
Skills:
- Operational metrics
- Financial Management and Analytics
- Business Systems and processes
- Advanced Excel
- Negotiation skills
- Coaching
- Social Media
go to method of application »
Purpose of the job:
The successful individual will be responsible for supervising Security Officers & allocated sites specified area/s.
Minimum Requirements:
- Matric
- Previous supervisory experience
- PSIRA registered (Grade A or B)
- Valid driver’s license & 2 years minimum practical driving experience
- Computer Literate (basic MS Office) will be an advantage
Job Specification:
Duties will not be limited to but will include:
- CLIENT LIAISON: Investigate all queries received / Implement correction functions / Telephonic assistance with any problems or complaints.
- STAFF TURNOVER: Keep staff turnover of Security Guards to a minimum / Uphold morale of key personnel / Discipline. of key personnel / Resolve client and/or employee disputes / Ensure all discipline processes are followed according to SOPs.
- ADMINISTRATION: Daily reports i.e. absenteeism, dockets / Completion and update of registers / Shift rosters /Booking of staff on Biometric Device.
- Disciplinary action / Updating Personnel files / Ensure all admin is up to date and according to standard.
- WAGES: Ensure the adherence to and completion of posting sheets / Ensure that all staff on duty on shift is recorded on posting Sheets.
- GENERAL: Ensure close communication with area manager
- Attend all required and training session
- Always keep vehicle neat and tidy .
- ADHOC: Assisting with other ad-hoc tasks, analysis, and projects as and when required.
go to method of application »
Main purpose of job:
Service and maintain alarm systems for domestic, commercial and industrial sectors.
Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet
Duties:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
Performance standards:
Technical:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
go to method of application »
Job Description
Driving Instructor
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
go to method of application »
Overall purpose of the job:
To complete hardware installations to the highest quality and within the required timelines.
Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
Attributes:
- Action orientated
- Good fault finding skills
- Attention to detail
- Problem Solving
go to method of application »
Main purpose of job:
To effectively quote and sign up potential clients requiring the services of ADT Security.
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSira grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Main purpose of job:
To effectively quote and sign up potential clients requiring the services of ADT Security.
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSira grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Qualification & experience:
- Minimum Grade 10 or equivalent qualification
- Minimum 2 years’ experience as a Wireman
- Practical electrical/electronic knowledge advantageous
Job requirements & other attributes:
- PSIRA registered (Grade E) advantageous.
- Proven ability to work under pressure and show attention to detail.
- Knowledge of programming.
- Knowledge of Electric fence (JVA energizers)
- Knowledge of Cathexis (CCTV)
- Knowledge of Integrated (Access Control)
- Knowledge on IP Networks/IP Conflicts
- Knowledge on turnstiles
- Knowledge of gate motor/booms
- Valid code 08 driver’s license essential
Duties:
Duties – Technical:
- Assist technician with installations of alarm and security equipment.
- Assist technician by removing old equipment from clients’ premises.
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation.
- Assist technician with user functions and be able to do a handover.
- Clean vehicles and premises after an installation
Duties - Performance Standards:
- Ensure that tasks are completed neatly and carefully.
- Ensure that equipment is removed before leaving premises.
- Ensure that work is done within the prescribed ADT standards.
- Ensure that technicians are informed of any equipment required prior to installation.
- Ensure that the technician is informed timeously of any equipment required.
- Ensure that you have sufficient cabling to complete an installation.
- Ensure vehicles and sites are clean upon completion of an installation.
Internal clients:
- Installations staff
- Service Staff
- CAD
- Call Centre
- Technical Trainer
External clients:
- Suppliers
- Sub-contractors
Competencies (Technical & Behavioural)
- Time management
- Action Oriented
- Customer Focus
- Functional / Technical skills
- Planning
- Interpersonal savvy
- Problem solving
- Informing
go to method of application »
Main purpose of job:
Service and maintain alarm systems for domestic, commercial and industrial sectors.
Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet=
Duties:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
Performance standards:
Technical:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
Admin:
- Ensure that drive sheets are completed accurately
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that quotes are completed accurately
- Ensure that inspection checks are completed on a weekly basis
- Ensure that all stock is available at all times and missing stock is reported immediately to FLM
- Ensure that the company vehicle is clean at all times
go to method of application »
Overall Purpose of the Job:
The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
Position Summary:
Support the Human Resources Department by performing special projects as well as deliver a human resource functions that supports the company’s overall strategic aims and objectives.
The HR Ops Coordinator is an integral part of the company’s HR team and will provide guidance and support to managers and employees across the full range of HR related matters. Responsible for process excellence, HR system and analytics support. This team works closely with Talent management, payroll and partners with HR Field Solutions to support the effective day-to-day HR transactions.
Essential Duties and Responsibilities
General HR Administration
- To act at all times in accordance with all Company policies and procedures.
- Provide support and guidance to managers and staff across the full range of HR related matters and contribute to the successful delivery of Fidelity ADT’s Human Resource function through supporting and reflecting the company’s core values, aims and objectives.
- Responsible to ensure that Human Resource Department requirements for administrative support are undertaken efficiently and professionally.
- Act as HR Champion for the respective Regions.
- Strive for innovative ways to improve the daily administration within the Human Resource Department.
- Coordination of disabilities
- Coordination of BPSI clocking system
- Coordination of Bravery Awards and Long Service Awards
- PSIRA Administration and follow up
- Provident Fund: Knowledgeable about the Fund and benefits, able to answer all related questions
- Manage and update the HR Manage System to ensure employee records are accurate and kept up to date.
- Responsible for the administration and upkeep of the HR Manage system, providing information and support to managers and employees as requested.
- Ensure electronic employee personnel records are kept up to date on the HR Manage System.
- Develop and maintain appropriate systems and procedures as required.
- Processing of employee death claims, Medical Aid Changes etc.
- Deal with all employee benefits i.e.: Leave etc.
- Managing of Maternity Leave applications.
- Assisting in providing compliance in all areas of human resources.
- Providing monthly reports when necessary.
Deliver effective HR Administrative support to Talent Management
- Ensure the essential new hire documents are processed to payroll within company deadlines.
- Provide HR onboarding of all new employees.
- Assist with compiling of employee contacts and offer letters.
General
To attend training as required for your role.
- To attend regular team meetings, briefing sessions for employees.
- To perform duties commensurate with the responsibilities of the role and ad hoc projects as required from time to time.
- To promote employee relationships in a positive and professional manner.
- To prepare and present reports as and when required to.
- To provide support for other departmental members during all leave of absence days, and in times of emergencies.
Job Requirements
Qualifications
- Post –matric HR qualification
Experience
- Minimum 1 year working in the Human Resource Department
Knowledge and Skills
- Computer literate (MS word, Excel, Power Point)
- Verbal and written communication skills
- Numerate and literate
- Excellent time management skills, able to work under pressure
- Strong organizing skills, with experience of planning own workload to meet deadlines
- Self-motivated to achieve targets
- Attention to detail
- Effective working within teams and individually
- Understanding employee relations, basic employment law and good HR practices
go to method of application »
MAIN PURPOSE OF JOB:
To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).
QUALIFICATION & EXPERIENCE:
- Matric
- PSIRA Grade C
- 5 year’s sales experience
- Knowledge of a broader spectrum of alarm system.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience Advantageous
- Valid driver’s licence Compulsory
- Own Reliable car - Compulsory
- Ability to handle conflict and work under pressure.
- High energy levels
ADMINISTRATION
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing.
- Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00. The only exception will be for the consultant to “walk” the paperwork personally
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
HANDLING OF LEADS
- Appointments will be booked between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators. Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check.
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded.
- Alarm only (no radio link-up - only alarm equipment).
- Full alarm (complete new alarm with radio link-up).
- Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc. List to include consultant’s name and number of appointments.
SELLING
- Handling all the ADT clients that relocate / move
- Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
- Test the system from the property while he/she is at the appointment
- In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
- Possess the skills to do a link-up and an installation quotation.
- To quote, design alarm systems and advise client of security needs
- Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
- Technical liaison regarding installation booking – follow up
AFTER SALES SERVICE
- Should the client request a service call from you please ensure that this is handed over to technical department
- Liaison with technical to ensure that installation has been completed in full
- Courtesy calls to clients for installation follow up and referral business.
GENERAL
- Assisting as and when required with street promotions
- Attending meetings, training, conferences and workshops when required.
go to method of application »
MAIN PURPOSE OF JOB:
To drive the sales to achieve the required rented and new client targets.
QUALIFICATION & EXPERIENCE:
- Matric (Grade 12)
- Direct Sales experience - 2 years (Field sales)
- Valid drivers license - (Advantageous)
- Training experience (Advantageous)
- PSIRA - Grade C (Advantageous)
DUTIES
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target (self and team)
- Networking for leads
- Planning and implementing of Expo’s and shopping centre displays
- Planning and implementing area-specific drives
- Drive the team to achieve rented and new client targets
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
go to method of application »
Main purpose of job:
To effectively quote and sign up potential clients requiring the services of ADT Security.
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSira grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Knowledge of ATMs
- At least 2 years’ ATM Custodian experience
- Valid drivers license – code B minimum
- Basic computer skills including Microsoft Office
- Excellent communication skills
- Able to work well under pressure and with minimal supervision
Key Performance Areas (not totally inclusive):
- Execute balancing on ATMs
- Perform on-site balancing and/or spot checks when required
- Ensure all SOPs are adhered to by operational staff and report non-compliance
- Road marshalling; FOB checks; site and risk inspections to be conducted weekly
- Assisting with daily operational requirements
- Client liaison when required
- Perform additional ad-hoc services when applicable and when requested by Management
- Basic Team Leader functions required
- Full responsibility and accountability for the vehicle i.e. reporting faults, refuelling, operating the various security systems, cleanliness of the vehicle, etc.
- Ensure security and manage movement of CIT schedules and bulk movements where applicable
- Administration duties; daily roster and reports to be submitted to management
- Training staff on ATMs when requested by management
- Assist the crew to load and offload consignments where needed and/or requested
- Fulfil Custodian duties when requested by Management
- Any additional requests relating to the ATM division when requested by management
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be a team player
- Prepared to go the extra mile
- Possess future leader attributes
- Must be assertive
- Must be self-motivated
- Must be disciplined
- Pay attention to detail
- Prepared to work irregular hours
- Prepared to Travel
- Self-development
- Communication skills
- Team work
go to method of application »
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) Certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Valid drivers license - code C1 (minimum) and a valid PDP
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
- Conduct vehicle audit and complete checklist
- Drive vehicle responsibly and complete documentation of accidents/ incidents
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
go to method of application »
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focussed
- Team player
Core Competencies:
- Planning
- Leadership
- Organisational skills
- Control
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail