Latest Vacancies at G4S

JOB INTRODUCTION:

Crew Opportunities

• G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Crew based at our operations in Witbank, reporting to the Branch Manager.

ROLE RESPONSIBILITY:

The Crew is mainly responsible for the collection and delivery of client valuables.

Loading of trucks destined for clients

• Collection and checking of all required equipment
• Completion of paperwork
• Ensure full consignment is correctly received from the boxroom, segregated and secured onboard

Delivery of valuables to clients

• Ensure relevant procedures are followed and correct security devices are used for safe transport of consignment at all times
• Scanning and completion of paperwork

Delivery of consignments to boxroom (branch base)

• Completion of paperwork for handover
• Deliver consignment
• Housekeeping - Vehicle

Health and Safety

• Report all safety incidents
• Attend safety education and refresher programmes
• Comply with ALL safety policies and procedures at ALL times
• Wear protective clothing at all time

THE IDEAL CANDIDATE:

Requirements

• Grade 12 
• PSIRA Registered
• CIT certificate
• Valid SAPS Firearm Competency for Business Purposes
• Basic computer literacy
• Relevant working experience in a high-risk environment will be an advantage
• Customer service orientated
• Ability to work under pressure and in a fast-paced, HIGH-RISK environment
• Working in changing circumstances

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Main Purpose of the Position
This role is responsible for maintaining the integrity and accuracy of information processed on the Company’s employee rostering and attendance system, in compliance with the Legislation and Company Policies and Procedures .

Answering of Calls

• Distinguish what the client’s query is.
• Resolved queries telephonically – Self resolved
• Reference number must be created for all inbound and outbound calls – Google sheets
• Proper greeting- must give the client your name, company name.
• Email or Call the respective branch for information
• Get back to the client with proper feedback.

 Average Rings

• The average seconds that the agent took to answer the phone
• Answering calls within 10 seconds

Time Keeping

• Agent send reports on time
• Always meets deadlines
• Never late for work
• Emails/contacts branches for missing information
• Reports completed on Google sheets
• Client info updated on Google Sheets
• Loading of G4S online profiles

Business Support

• Support desk for client onboarding
• Key Confirmation coordination
• Service breakdown escalation point
• Daily service monitoring
• Missed services recovery
• Daily feedback reports
• Dedicated resources to man the support desk
• MIS Reports presented Daily/ Weekly/ Monthly
• Cut-off time reporting (including Weekday and weekend cut off times)
• Vendor to dedicate a generic email address for engagement and escalation purposes
• Collaboration with SBSA Communication

AD-HOC Duties

• Perform any ad hoc duty that may be assigned to you by Management from time to time

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Qualification and Experience

• Matric
• Good knowledge of Google sheets, Excel and compiling reports
• Experience in data capturing 
• Call Centre experience minimum 2 years
• Customer experience 

Skills and Attributes

• ​Professional appearance
• General behaviour and discipline (Presentable, being the face of the
• company)
• Execution of instructions (Executing instructions from Manager)
• Willingness to assist with tasks outside his/her normal sphere of responsibility (Standing in for a fellow colleague.)
• Contributing towards implementing new methods and techniques to solve problems.
• Housekeeping – Cleanliness of your desk station

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ROLE RESPONSIBILITY:

To source competent, skilled and managerial talent  in line with respective workforce plans;  facilitate talent management and succession planning as per company’s talent and resourcing strategy, policy, procedure and tools; build talent capacity (internal and external) to meet current and future capability requirements

Participate and provide  input into Talent and Resourcing strategy, policy and procedure development

• Attends periodical meetings to discuss,  develop, review and update the Talent and Resourcing strategy, policy and procedure
• Ensures that all Talent and Resourcing initiatives are aligned to the strategy, policy and procedure and adhered to

Conducts end to end recruitment for all E1+ roles as well as Head Office Support functions

• Ensures that efficient and cost-effective methodologies are used for sourcing employees 
• Liaises and consults with line management with regards to resourcing needs and ideal candidate profiles
• Works within agreed recruitment time frames with stakeholder support
• Ensure signed authorization paperwork has been completed
• Formulates and distributes advertisements through effective channels, specifically the Careers Centre and external resourcing platforms (e.g. LinkedIn)
• Screens candidates in line with job description and resourcing processes
• Facilitate and manage the interview process
• Facilitates vetting process,  employment offers for successful candidates
• Review, analyze and discuss exit interview with relevant stakeholders
• Manage the onboarding process for new starters in conjunction with the Learning and Development Team
• Reporting

Input, implementation and management of the Talent and resourcing Strategy

• Liaises with management regarding current employee compliment and immediate, mid and long-term succession plans
• Creates and develop an active talent pipeline with key stakeholder input to minimise the time to hire across all regions
• Utilising the Company’s systems and processes, manages the Company’s Talent management and Succession planning initiatives across the respective business units,  in conjunction with Heads of Operations and Regional Human Resources Managers

Ensure Hiring Manager and other stakeholder capabilities with regards to Talent and Resourcing

• Train and coach line managers regarding Talent and Resourcing policy, procedure and processes
• Ensures that recruiting managers’ interviewing skills are developed 
• Ensures that Company interactions with candidates enhance the group’s reputation and brand
• Continuous review of talent and resourcing systems/tools across all levels of employee and periodic audit of such to ensure compliance
• Develops, sources and shares best practice to all involved in the Talent and Resourcing processes
• Manage the utilization of the Careers Center

Talent management and Succession planning

• Creates and develops an active talent pipeline (internal and external) for critical positions with key stakeholder input to minimise the time to hire across the business
• Liaises with management regarding current employee compliment and immediate, mid and long-term succession plans
• Identifies and Implements various external techniques recruitment search processes
• Utilising the Company’s systems and processes, manage the Company’s Talent management and Succession planning initiatives across the business (in conjunction with Regional HR Managers and Heads of Departments)

Employee Value Proposition

• Attends Industry events (e.g. expos and summits) and utilise networking opportunities relevant to pipeline building
• Ensures that the G4S South Africa brand and EVP is promoted effectively through all media channels used for resourcing.
• Participates in Career Expo where necessary

Effective management of employees

• Implements the company’s performance management system( i.e setting key performance areas and developing Personal Development Plans where necessary) 
• Ensure that all employees are trained on the minimum standard operating procedures 
• Monitor, manage and address performance levels
• Apply consistent and fair disciplinary action in line with company policies and procedures 
• Conducts regular team meetings to review progress and action plans  
• Ensures vetting compliance and adherence to HR Core Standards Ensures processes/procedures are updated accordingly and in line with business requirements

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

ABOUT THE COMPANY:

Qualifications and Experience

• Tertiary qualification or equivalent qualification in Human Resources Management/Industrial or Organization Psychology recommended
• Minimum of 5 year senior recruitment and talent management/succession planning experience in a large organization, preferably in a services industry
• Demonstrated track record of consistently meeting and or exceeding performance objectives
• Experience in managing recruitment processes (all levels) in a matrix organization 
• Experience in managing teams, geographically dispersed
• Working experience and knowledge in talent resourcing and talent management (incl Systems)
• Demonstrated track record in building talent pipelines
• Sound knowledge of Vetting and Screening processes
• Broader general human resources experience recommended
• Development of policies and procedures
• Advanced proficiency in digital platforms and other HR systems
• Ability to draw informative reports to inform stakeholders

Knowledge, Skills & Attributes

• Awareness of the market environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and co-operating

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ROLE RESPONSIBILITY:
Effective investigation within the company and in compliance with legislation and company policy

• The accurate and efficient investigation all incidents / allegations of criminal activity involving G4S customers and employees 
• The accurate and efficient investigation all accidents resulting in injury, damage or loss involving G4S employees 
• Compile case dockets for each investigation, recording all relevant information, witnesses and securing evidence required for a criminal prosecution, disciplinary process or liability claim.
• Identify and recruit informers, to ensure effective information gathering within the region regarding criminal activity impacting on G4S customers.
• Provide appropriate assistance to SAPS officials to ensure criminal prosecution of cases investigated on behalf of G4S customers.
• Assist with customer meetings on investigations
• Maintain  te progress and update dockets on the Incident Database until finalized
• Exploit security and intelligence opportunities to develop innovative, quality and cost effective improvements including participation in the identification of suitable technology/equipment and services
• Ensure that all assets including  assets of monetary value that was lost during criminal activities  and recover Firearms  from South AFrican Police in cases that have been concluded

Audit and Risk Assessment

• Manage all relevant Security Audits, ash Audits and Surveillance Audits
• Manage and follow-up on findings and recommendations
• Conduct Security Audits on a regular basis and ensuring that all findings and recommendations are completed
• Manage the distribution of findings/recommendations
• Ensure that the Group Security Audits are followed up on
• Analyzing risks as well as identifying, describing and estimating the risks affect the business
• Comparing estimated risks with criteria established by the organisation such as costs, legal requirements and environmental factors and evaluating  the organisations previous handling of risks
• Oversee all aspects of security, including but not limited to alarms, access control, CCTV, police liaison perimeter control, fraud and internal movement

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:
Qualification

• Matric / Grade 12
• PSIRA Grade B
• Firearm Competency (with business purposes)
• Driver License
• Relevant Diploma or Degree in Policing or Risk Management prefered

Experience

• Minimum of 3 years relevant investigations background with experience and knowledge in all field of Security and Investigation procedures
• Demonstrated ability to manage investigations and attend to crime scenes
• Previous experience in implementing security measures and follow up on compliance of procedures
• Experience in Security Audits and Security risk surveys

Skills and Attributes

• Computer Literacy
• Docket investigation and reporting
• Ability to work both independently and in a team
• Ability to work under pressure and towards deadlines
• Good communication skills – both oral and written
• Strong surveillance and risk analysis
• Administration – ability in keeping accurate records and reports
• Self-disciplined
• Quick decision making ability

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JOB INTRODUCTION:

TSO (Tactical Support Officer)

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Tactical Support Officer based at our operations in Polokwane.

Reporting to the Branch Security Officer, this role is responsible to secure the company premises and assets and to ensure that procedures are adhered to according to the company policy 

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

ROLE RESPONSIBILITY:

Maintain Security at the Premises

• Ensure that existing security procedures are maintained at all times
• Ensure highest level of access control at property and building perimeters and internal security areas
• Ensure that loading procedures are strictly adhered to at all times
• Test panic buttons, alarms and fence perimeter to ensure that they are all in good order
• Conduct regular after hour security checks of the premises and gate guards and make an OB record
• Assume key holder responsibilities on a rotary basis a directed by the Branch Security Officer
• TSO must re-seal all defected/damaged consignments in CMC with relevant party under camera, the money must be count and the amount must be recorded.

Manage Vehicles ,Equipment and Standard Operating Procedures

• Ensure that equipment used by operational staff is correctly utilized and in sound working condition
• Issue and control of firearms, ammunition and seals to Crew
• Maintain an accurate Firearms and Ammunition and Kit register
• Ensure that all firearms have current licenses and firearm permits through checking competency of the crew and the serial numbers of the firearms needs to correspond to the firearms register
• Control the issue of identity documents, firearm permits and scanners and maintain a register thereof
• Monitor that all staff members adhere to procedures relating to SOP’s for banking halls, pay out services and standby guard services
• Check armored vehicles are checked before leaving the Base and such checks are recorded on the check sheet
• Provide armed escort services to armored vehicles as determined from time to time by the BSO
• Conduct departmental or criminal investigations as directed from time to time by the BSO.

Management of Staff

• Ensure that the image of the Branch and Company is maintained at the highest level possible and that the moral and security awareness of staff is maintained
• Ensure that vehicle crew adhere strictly to all security measures and maintain a high level of systems and procedures while operating within a Mobile operation, Walking operations and bank and client contact.
• Ensure that crew and driver is in full uniform and that they are fit to perform duties

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher program
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

Minimum Qualifications and Experience

• Grade 12
• Grade C PSIRA & CIT
• Firearm competency
• Valid Drivers License and PDP

Knowledge

• Knowledge of G4S standard operating procedures
• South African security legislation
• G4S Operational Policy and procedures
• G4S HR Policy and procedures
• Health and Safety legislation

  Skills

• Computer literate - ability to work on Excel, MS Outlook, Word
• Communication (written and verbal)
• Sharing and cooperating
• Customer Thinking
• Leading people
• Customer Service and liaison
• Strong risk management and investigations

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service

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ROLE RESPONSIBILITY:

To engage in the guarding and handling of all valuables in transit between various areas and drive a vehicle in the performance of all duties

Maintain vehicle standards and comply with company equipment and vehicle procedures

• Receive and sign for all equipment and check that all is in working order
• Conduct vehicle audit and complete checklist
• Responsible and accountable for all technology and equipment used in the vehicle
• Inspects vehicle on completion of duty

Drive vehicle responsibly and recording of accident and incidents

• Drive in a responsible manner and obey all traffic regulations
• Report of all incidents to the branch and relevant authorities
• Comply with vehicle operating instructions

Perform control function of scheduled trips

• Perform standard checks prior to departing from the branch
• Report to control immediately when the vehicle becomes immobilized or likely to become immobilized
• Comply with instructions to ensure that company codes are adhered to and precautions are taken to protect crew and load
• Carry out operational security drills and maintain security awareness and vigilance
• Take preventative action if any suspicious activity is noticed

Health and Safety

• Participate in safety forums
• Report all safety incidents
• Attend safety education and refresher programmes
• Comply with ALL safety policies and procedures in the workplace
• Wear protective clothing at ALL times

THE IDEAL CANDIDATE:

Requirements

• Grade 12
• Valid PSIRA Certification
• Valid PDP License
• CIT Certificate
• Valid SAPS Firearm Competency with Business Purposes
• Ability to work under pressure and in a high risk, fast-paced environment
• Ability to assess risk and act swiftly
• Working as part of a team
• Adherence to policies and procedures

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ROLE RESPONSIBILITY:

• Ensure effective monitoring of alarms through Listener Monitoring Software
• Monitoring of vehicle tracking and off site monitoring
• Effective customer service and relations
• Provide technical first level helpdesk services for customers
• MIS and feedback to operations, exception control and procedures
• Efficient administration of control room records and reports

THE IDEAL CANDIDATE:

• 2 Years relevant working experience
• Grade 12 
• PSIRA registration Grade A
• Intermediate Computer Skills
• Very good command of English (both written and oral)

Knowledge, Skills and Attributes

• Knowledge of Listener monitoring systems
• Knowledge of company policies and procedures
• Understanding the organisational environment
• Supporting and working with others
• Delivering objectives
• Delivering great customer service
• Sharing and
• Co-operating
• Attention to detail
• Ability to work under pressure