Latest Vacancies at Greenlight Planet

About the role:

• The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What you would be expected to do:
Inventory management

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and provide off-the -shelf sales details when needed
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment

Repairs

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store management

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving customer queries

You might be a strong candidate if you:

• Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
• Have at least 2 years’ hands on experience in inventory management and customer service. 
• Have effective communication and people skills
• Have broad knowledge of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have strong customer focus
• Are a team player with high levels of flexibility
• Have proven report-writing experience
• Possess good problem-solving skills
• Are a computer literate with working proficiency in MS Excel and MS Word

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About the role:
The Solar Inverter Business Manager (Pay-Go) is a senior seasoned sales professional for the EasyBuy channel who will be focused to lead sales and distribution of our solar inverter series operations and ready to expand Sun King’s massive sales network to all provinces across South Africa through focus on bulk B2B, B2C and e-commerce sales of the inverter series on the Pay-Go model. This role, in collaboration with Marketing is also responsible for driving the ecommerce uptake of the solar inverter series. This is a leadership position which takes full strategic and tactical responsibility for all functions of the direct sales business for our solar inverter series.

What you would be expected to do:

Planning and Resourcing

• Achieve Easy Buy Direct & Retail Sales revenue targets.
• Be accountable to achieve the quarterly and yearly Operating Plan for Inverter Sales in Johannesburg.
• Be accountable for timely and accurate forecasting of pipeline for Inverter sales per normal reporting cycles within the region.
  Provide input to and contribute to the formulation of the yearly business planning cycles.
• Execute Go-to-market and E-commerce strategy in conjunction with the relevant stakeholders in order to cover the prioritized potential and business opportunities.
• Will be in-charge of aligning territories to market potential and priorities and assign optimal account management and modality specialist sales resources in conjunction with the modality teams.
• Ensure that all direct report have clear opportunity, management activity and relationship building plans to ensure efficient coverage of territories with the existing EBD channels.
• Drives performance management within the team, providing a regular operating mechanism of feedback, coaching, and managing the annual appraisal system.
• Maintain up to date market knowledge related to the full Sun King Inverter range , communicate intelligent and propose strategies to ensure that Sun King remains top in the market.

Direct Channel Management

• Recruitment and Retention of territory sales teams through proper training, management and performance review.
•  Recruitment, Training and Onboarding of direct reports to respective locations.
• Communicate Sales Targets to the Inverter team and develop Daily, Weekly and Monthly rigor to ensure achievement.
• Develop RTM for the department to develop sales prospects by conducting homes visits, key establishments including schools , churches, supermarkets, malls, restaurants, hospitals etc.
• Consolidate prospects from direct sales team including Agents , ABMs with the view of ensuring timely processing.

Corporate Sales Management

• Organized Institutional sales including HORECAs, MFIs and SMEs.
• Work with business development teams to develop partnerships with Key Retail Chains for shop-in-shop displays - gas stations , supermarkets, etc.
• Brand presence in Trade fairs and corporate events.

Marketing Campaigns

• Management, Development and Supervision of Direct Reports and resources assigned to self.
• Digital Media Campaigns – alongside with the marketing team, develop Social media campaigns and promotions to drive traffic and sales.
• Develop targeted marketing activation campaigns in high traffic locations including malls , gated communities etc.

Customer Service

• Develop a client feedback and resolution dashboard to track customer issues and improve satisfactions.
• Work with the After Sales Team on warranty complains and After sales service.

You might be a strong candidate if you:

• Have minimum of 4 years experience in technical and ecommerce sales with practical field sales experience managing teams in vast geographies.
• Are a graduate for a recognized university with a minimum Degree qualification.
• Have a license as a solar PV Technician is an added advantage
• Have Business Management skills with ability to organize , schedule , prioritize and multi-task in a dynamic environment.
• Have excellent Communication skills.

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About the role:
Sun King is looking for a Senior Finance Associate to join its Finance team. The Senior Finance Associate will work closely with the Finance team to ensure the organisation has adequate human capacity to cater for the financial books and record (account payables and receivables) in the region.

What you would be expected to do:

• Receive and process all Purchase Orders, Invoices, Expense Forms, and request for payments.
• Reconciliation of processed work by verifying entries and comparing system reports to balances.
• Perform daily, weekly and monthly reconciliations of Bank accounts.
• Charge expenses to accounts and cost centers by thoroughly reviewing invoice/expense reports; recording entries.
• Maintaining filing systems of all accounting and finance documents and vouchers to ensure ease of retrieval and reference.
• Scheduling and preparing payments on the payment tracker.
• Maintain fixed assets register, and prepayment schedule
• Reconciliation and adjustment of accounting ledgers by verifying and posting account transactions and subsequent matching of the same.
• Verify vendor accounts by reconciling monthly statements and related transactions.
• Conduct reimbursements for staff expenses, verifying documentation.
• Assist in the processing & filing of VAT Returns as well as Reconciliation of the same.
• Accomplish accounting and organisation mission by completing related results as needed.

You might be a strong candidate if you:

• Hold a Degree in Finance, Accounting or any related field. ACA/ACCA or relevant qualifications will be an added advantage.
• Possess at least three years of experience in a similar role, preferably in Finance and Accounting roles.
• Can clearly and straight to the point communicate fluently in both written and spoken English and other local languages
• Have strong computer skills – MS Excel skill is mandatory
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

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About the role:
We are looking for a Regional Mentor to facilitate learning delivery, developing content and mentoring sales staff & agents within the region.

What you would be expected to do:

• Delivering classroom and/or field training.
• Maintaining set KPIs and achieving training targets as required.
• Designing training assessments with the guidance of the Training Manager.
• Ensuring 100% adoption and usage of technology-based work tools by all field staff.
• Driving consistent & accelerated learning performance through data tools.
• Ensure timely communication of policies, training updates & changes to the relevant departments.
• Collecting and providing feedback on the implementation of new tools, products and processes.
• Running & administration of knowledge-based platforms.
• Drive engagement & lesson completion of Litmos (learning management system).
• Induction and mentoring of field-based staff.
• Develop and improve training materials and concepts.

You might be a strong candidate if you:

• Have at least 3 years background in training and coaching; preferably in the areas of sales or marketing.
• Have a Degree in education, or any related field as a plus
• Have the ability to conceptualize and develop a conducive learning environment
• Are diligent, accurate, reliable.
• Are Skilled in Microsoft office and other visualization tools
• Have good problem-solving skills and you think beyond the box.
• Are Flexible to travel frequently to remote areas.
• Are conversant with the use of smart phones and phone applications.
• Has excellent communication.

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About the Role:
Sun King is looking for a Senior Service Technician to join its team. This role will work with all different units within Company as well as with stakeholders on the customer side for service queries and builds smooth relations with internal & external customers achieve best-in-class customer satisfaction. You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all observed issues and actions taken. Regular positive improvement of all the existing processes at the Service centre every quota.

• Systems and process design: Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.

• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering.

• Customer Service: Deliver a comprehensive service to inquiring customers. Find solutions and close product replacements and other warranty claims within the designated timelines. Delegate certain customer inquiries to specific teams when needed.

• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team.

• Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.

• Drive Operational Efficiency: Meet KPI goals, including service level timelines and customer net promoter scores.

• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

You might be a strong candidate if you:

• Have a Bachelor’s Degree or its equivalent from a reputable institution in engineering, or other relevant disciplines.
• Have a minimum 3 years experience in after-sales services team in the electronic consumer goods/Inverter industry
• Must have installed Solar inverters.
• Have excellent verbal and written communication skills with the ability to pass information and to different audiences in order to get results.
• Are passionate about customer service and resolving their issues
• Are Efficient and organized
• Are a Critical Thinker: Very strong ability to structure problems and provide solutions even in ambiguous situations.
• Have entrepreneurial Spirit with qualities of being able to work without supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrate humility

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About the role:
We are looking for someone who is passionate and excited about the opportunity to bring affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

What you would be expected to do:

• Provide technical expertise in the use of personal computer hardware, software, and specialized mainframe technology or operate a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs;
• Set up and configure desktop computers, peripherals and accounts assigning security level, Install software and repair hardware and peripherals;
• Troubleshoot, repair and maintenance for computer equipment (e.g. microcomputers, disk, and laser printers) test personal computers and peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate;
• Perform routine security checks on the system; Install repairs and remove wire and cable lines.
• Troubleshoot and resolve the issues with the helpdesk people, troubleshoot internet.
• Configure laptop with forgotten password (Format and install software’s and printer) and update Windows.
• Configure new machines i3 and i5. (install MS Office, skype, adobe reader, flash player, java, update windows and create a restore point) Diagnose the printer on the scanning part.
• Prepare monthly IT report as per parameters
• Undertaking IT projects as instructed by the IT management

You might be a strong candidate if you:

• Are a graduate of Computer Science, Information Technology, or Business Information Technology.
• Have 2 years’ experience out of which at least 6 months in Customer Service environment
• Have good knowledge of the following products, platforms and areas of expertise:
   Microsoft Windows Server Platforms (2003, 2008, 2012); Cisco Switches and Routers and wireless devices; Microsoft 32/64-bit Window Platforms (Windows 7/8/10); Office applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server
• Have Excellent reasoning skills and strategic planning abilities.
• Possess the ability to intervene with crisis management or troubleshooting as necessary Ability to set goals for team members

Added Advantage

• Ability to work on Linux environment especially Centos.

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About the role:
The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.  The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

What you would be expected to do:

• Hire & retain Energy Officers: Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other  spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

You might be a strong candidate if you:

• Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction

go to method of application »

About the role:
The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.  The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

What you would be expected to do:

• Hire & retain Energy Officers: Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other  spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

You might be a strong candidate if you:

• Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction