Recent Vacancies at DHL Supply Chain

Role Accountabilities:

• ensuring that KPI’s are met, zero discrepancies, stock loaded and offloaded on time, ensuring productivity and activities are compliant with contractual KPI’s, shrinkage is minimised, MHE’s are allocated, stock integrity on goods received and dispatched.
• by achieving of contractual KPI’s, effective utilisation of labour within budget, daily volumes and resource plans are aligned, verify and ensure daily activities and goals are achieved.
• encourage and reward constructive internal competitiveness to the benefit of the Client
• Compliance with statutory and Company Policies and Procedures: ensure compliance within the Team, Health and Safety, Employment Equity, Labour Relations, Legislative, Environmental issues, monitoring and maintaining a high level of compliance
• ensure appropriate staffing levels, high competence levels in staff, appropriate disciplinary actions are taken, monitor and manage leave trends, manage time keeping schedules, train and develop staff, achieve standards set out by monitoring performance and providing feedback.
• Quality Control
• Delivery of KPI’s
• Effective Leadership and Management of Operational Teams
• Delivery of safe, secure, clean and fair work environment for Team members
• Ensure that housekeeping is at the highest standard
• Team building and morale management
• Ensuring compliance of SOP’s
• Responsible for issues relating to Health & Safety and the environment
• Maximise accuracy, productivity and space utilisation
• Translate, analyse and deliver customer needs through effective operations
• Ensure daily / weekly workload planning and volume forecasting routines are accomplished
• Maintain stock control procedures and continuously review to enable daily reconciliation of theorical and physical stock
• Maintain appropriate information / reporting systems to monitor performance on an ongoing basis
• Active participation in stock counts i.e. Planning, Preparation and Physical counting of stock
• Conduct training and competence assessments for new team members, ensuring that records are kept
• Demonstrate respect without compromising on results
• Management of staff
• Take ownership to deal effectively with queries, requests and complaints
• Give support, share knowledge and skills to other team members
• Adhere to the sites SHEQ rules and best practices
• Ensure that product safety, quality and integrity is not compromised
• Report any persons behaviour that may impact on the safety, quality and integrity of the stored product

Qualifications

• Matric     
• Logistics / Warehouse management / Supply Chain Management Diploma (Desirable)

Skills/Competencies/Experiences

• Ability to communicate effectively with team members      
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.   
• To co-ordinate movement of stock out of site in a manner to maximise profit       
• Product knowledge                                   
• Knowledge of client’s requirements and customer needs    
• Person should have a good understanding of quality as a key value  
• Awareness of importance of security       
• Operational knowledge and understanding of service delivery
• React to customers in a courteous and professional manner and maintain the highest level of integrity      
• 2 – 3  years’ experience of working in Warehousing/Logistics environment
• 2 – 3 years in a Supervisory role

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Key Accountabilities

• Responsible and accountable for Pallet Control
• Ensure that there are enough pallets on site
• Responsible for the management of pallets in the trade and at customers nationally
• Responsible for the update of CHEP details for customers on the master data
• Responsible for the daily capturing and reconciliation of pallet movements on DHL for pallets de-hired off the DHL CHEP Account
• Ensure that accurate customer records cards are kept- as hard copies and such documentation is available
• Reconcile Hauliers Cartage to the CHEP invoice on a weekly basis
• Reconcile on a weekly / monthly basis, the pallet costs
• Reconcile the CHEP Account to the Master Control Card
• Resolve all outstanding queries to prevent excessive costs on the CHEP Account
• Organise and co-ordinate monthly pallet counts and reconcile to eliminate pallet losses
• Continuous training and guidance of Dispatch Clerks on pallet capturing and issuing of pallet control documents
• Monthly reports to Customer Service Consultants on outstanding pallets in the trade
• Subjective decision making, concerning pallet identification for write -off allocation and queries
• To report accurate and timeous information to Management
• To effectively control and manage pallet costs and pallet losses – tracking of pallets going out
• To build relationships throughout the Supply Chain e.g. Dispatch Clerks, Hauliers, Customers, Depots, Customer Service Consultants etc.
• Work in collaboration with Transport and CHEP to maximise efficiencies and best practice
• Assist in departments when the need arises
• Ensure that product safety, quality and integrity is not compromised
• Adherence to SOP’s
• Carry out duties with pride and integrity
• Maintain records
• Assist in other departments as assigned by Management

Performance Indicators (What criteria will be used to assess the performance of the role holder)

• Accurate delivery / dispatching reports;
• Safe and tidy work environment;
• Damages kept to a minimum;
• Care of equipment;
• Meeting of KPI’s
• Adherence to task SOP's Assist in other departments as assigned by Management

Qualifications

• Matric

Skills/Competencies/Experiences

• Team player
• Ability to work well under pressure
• Ability to adapt easily to changing circumstances
• Ability to follow work procedures and safety rules
• Ability to read, understand and follow directions/instructions
• Ability to count accurately and to perform simple math calculations
• 2 – 3 years Logistics or warehousing experience
• 1 – 2 years pallet / CHEP experience
• Ability to achieve results
• Support change initiatives
• Prepared to work shifts / additional hours

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Key areas of responsibility include:

• Business process analysis 
• Business process modelling using any standard tool like Visio
• Business process optimization  
• Business process root cause analysis     
• Will be responsible for conducting workshops with business stakeholders to elicit new business requirements  
• Will be responsible for end to end development of new or existing reports and including labels
• Will be responsible for documenting business requirements in a concise and structured business format
• Will be responsible for documenting test cases and execution of testing
• Will be responsible for planning and executing regression testing
• Will responsibe for WMOS Configuration            
• Perform SIT during this phase of the project     
• Assist business during UAT    
• WMS application support     

Qualifications/ Skills/Competencies/Experiences

• WMOS or other WMS      
• Diploma/Degree in relevant education
• SQL            
• Excellent and strong communication skills, verbal and written
• Excellent facilitation and presentation skills          
• Analytical, process minded and problem-solving skills, with high accuracy and attention to detail 
• Ability to work under pressure and work efficiently in a fast-paced environment  
• Must be flexible and adaptable to changing business environment                
• Ability to work independently and collaborate with other teams   
• Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field
• Ability to prioritize, perform multiple tasks concurrently and make timely and sound decisions
• Supply Chain Management/Warehouse Management Systems                
• Strong analytical skills                            
• Initiative / Self-Starter                              
• Positive & enthusiastic Team Player  
• Basic understanding of computer networks      
• Trouble shooting of business problems and reported issues    
• Knowledge of IBM Cognos, Zebra Designer, Report Builder or similar    
• Application configuration                            
• Must be able to provide support to operations across the country  
• Superuser Training                            
• Process analysis, design and documentation
• Business application support                            
• Understanding BI, Report and Labels development
• Minimum 3-5 years experience within IT  
• Minimum 3 years WMS or WMS implementation experience                
• NQF Level 6 – Diploma/Degree   
• Relevant courses in WMOS, SQL and similar

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General Accountabilities

Team Management  

• Effective leadership and management of the operational and administrative teams
• Plan, manage and adjust staffing levels to meet operational requirements  
• Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members                                              
• Deliver team member performance reviews, development and/or succession planning as appropriate 

Facilitate effective communication     

• Ensure compliance to Standard Operating Procedures (SOP's)  
• Ensure company policies are communicated, applied and enforced   
• Work in collaboration with other DHL sites to maximise efficiencies and best practice              
• Ensure accurate control of inventory up to and beyond the KPI levels expected by the customer and DHL 
• Full responsibility of Stock take i.e. planning, preparation, physical counting of stock and manage all stock counts and audits of inventory  
• Develop & maintain effective inventory process, incorporating warehouse management systems                      
• Produce accurate stock Key Performance Indicator reports, analyse and recommend changes to Standard Operating Procedures to enhance accuracy and operational effectiveness                   
• Consistently achieve established key performance indicators for productivity, accuracy and housekeeping. 
• Put in place procedures to monitor and minimise stock losses  
• Daily recons on storage types and ensure that inventory team meets daily targets
• Monitor all stock movements within warehouse and ensure report on issues 
• Constant communication with operational team      
• Train team members to ensure that inventory control procedures are fully implemented              
• Implement procedures to maintain cycle counting and perpetual inventory   
• Understand DHL's stock loss contractual liability and ensure any potential risk is effectively mitigated    
• Produce timely and accurate management information & reports as required, to Senior Management on a daily, weekly / monthly basis  
• Manage all disciplinary and grievance issues (complaints) in line with HR policy  
• Manage and motivate inventory team - ensure adequate inventory team cover available across all operational shifts   

Budget Management 

• Drive and develop team culture.  
• Compliance with statutory and company policies and procedures  
• To ensure stock protection is maintained.
• To ensure daily monitoring of stock procedures 
• Team Building and Morale Management 
• Responsibility for all issues relating to Health & Safety and the Environment
• Liaise with clients on stock control issues                       
• Translate, Analyze and deliver customer needs through effective operations
• Ensure daily or weekly workload planning and volume forecasting routines are accomplishe      
• Investigate all stock losses and adjustments   
• Maintain appropriate information / reporting systems to monitor Depot performance on an ongoing basis         

Manage the PI process 

• Assist in the preparation of and control of direct expenses budget by investigating variances with a focus on overtime and other variable costs (stock losses) 
• Ensure accurate inventory administration of all aspects of the warehouse
• Organise and lead the focus on improved productivity levels                                                        

Qualifications

• Matric / Grade 12 Certificate
• Diploma in Inventory Management - Desirable
• 3 - 4 years’ experience

Skills/Competencies/Experiences

• Excellent organisational skills                                                                                
• Minimum of 1 year experience of team management
• Good analytical and numerical skills     
• Customer Management at a senior level   
• Experience change manager                                                                                  
• Succession planning & development of key managers       
• Finance/Profit & Loss Management  
• Person needs good understanding of distribution
• Excellent HR and IR Skills                                                                                        
• Excellent interpersonal, leadership, motivation and planning skills               
• Excellent communicator (verbal & written)
• Knowledge of Health & Safety requirements 
• Fully computer literate (MS Office Advanced, SAP)             
• Relationship management/cultural appreciation 
• Impact and influence                                                                                 
• Negotiation Skills                                                                                       
• Acquisition appraisal and management 
• Project Management                                                                                 
• Team Development                                                                                   
• Excellent communication skills                                                                              
• Analytical approach to problem solving    
• Process management skills                                                                                    
• Report writing skills                                                                                  
• Presentation skills - preparation and delivery 
• Complete and scrutinise reconciliations                    

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In this AFR Export Controller position

• You will establish and maintain relationships with existing customers.
• You will follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents.
• You will coordinate and liaises with shipper, customer, and/or DHL overseas office on the total movement of the shipment.
• You will ensure the accurate tariffs application on all shipment’s billings.
• You will manage the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• You will make sure all operational KPI’s are met and maintained.
• You will participate in joint Sales visits if necessary.
• You will raise CCM’s and OI’s where required.
• You will handle customer complaints and enquiries and provide high levels of customer service with a sense of urgency.
• You will assist Airfreight Export Manager to meet department targets and maintains excellent relationships with suppliers.
• You will be responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance.
• You will arrange for the movement of shipment from customer/shipper if necessary.
• You will perform booking and booking optimization according to internal guidelines as defined by Product.
• You will prepare, controls, and distribute all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• You will check responses from counterparts and finalizes validation of required documents.
• You will upload shipping documents into operation system.
• You will perform customs entries on all export shipments and all related customs formalities.
• You will constantly be demonstrating and living the values of DHL. 

 Now, here’s what we need from you

• Must have a Grade 12.
• Tertiary education including diploma will be an advantage.
• CAT6 GD certificate will be preferred.
• Cargowise experience will be an advantage.