Job Vacancies at Nedbank

Job Family

Administration, Operations and Facilities

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

Manage Self: Technical

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Responsible for the end to end authorising of Export/Import Documentary Credit to ensure that transactions are in accordance with international standard banking practice, rules and regulations with a view of avoiding reputational and financial risk.

Job Responsibilities

• Conduct due diligence and workability checks on the Export/Import Documentary Credit this includes regulatory and compliance checks

• Perform checking of documents presented in accordance with the terms and conditions under the Documentary Credit and subject to International Standard Banking Practice (ISBP), ICC Uniform Customs and Practice for Documentary Credits (UCP) 600, International Standby Practice (ISP) 98 rulings where applicable

• Process reimbursement claims/settlements in accordance with Uniform Rules for Reimbursement

• Identify Combatting Terrorist Financing (CTF), Financial Intelligence Centre Act (FICA) and Anti Money Laundering (AML), Sanctioned affected transactions that would require additional approval to determine internal compliance regulations.

• Refer all suspicious transaction as per Suspicious Transaction Reporting (STR)

• Correctly report all transactions to the South African Reserve Bank (SARB) when performing Balance of Payment (BOP) across all functions

• Ensure Service Level Agreement is adhered to provide a high level of customer service

• Adhere to International Standards of Organization (ISO) procedures, working instructions and policies

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant qualification relating to International Trade Finance

Essential Certification(s)

• Certified Documentary Credit Specialist (CDCS) or

• Certificate in International Trade Finance (CITF) 

Minimum Experience Level

• Minimum of 3 - 4 years experience in Foreign Exchange Processing

• Minimum of 3 - 4 years experience in Trade products and Sanctions/Compliance

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)

• Managing conflict situations

• Comparing two or more sets of information

• Communicating internally

• Tracking cost against a budget

• Capturing data

• Checking accuracy of reports and records

• Drafting reports

• Managing customer expectations

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking knowledge

• Banking procedures

• Business terms and definitions

• Data analysis

• Relevant regulatory knowledge

• Business writing skills

• Product Knowledge

• Relevant system knowledge

• Governance, risk and controls

Behavioural Competencies

• Communication

• Collaborating

• Customer Focus

• Initiating Action

• Work Standards

• Managing Work

go to method of application »

About the job
Wantech is an electronics wholesaler with various branches across SA.

We are looking for shop assistants to join our Johannesburg branches.

The ideal candidate should:

Ensure excellent customer service is provided to both internal and external customers by means of:

•         Smile and greet customers - be friendly, vibrant and energetic
•         Build up a customer data base, ensure all customers are put onto the system - goal is to know top 100 customers by name.
•         Handle all customer queries and complaints in a professional manner.
•         Ensure consistent follow up on all outstanding customer queries
•         Ensure each customer is assisted upon entering the store.
•         Ensure thorough understanding of the customer’s needs and wants.
•         Ensure the best customer service at all times.

Ensure excellent product knowledge through:

•         Consistently updating yourself on all new products and existing products.
•         Ensure thorough understanding of products and their use (sporting equipment).
•         Keeping yourself abreast with the latest fashion trends.
•         Knowledge of competitor activity.
•         Ensure all products and correctly displayed in its category with correct codes and pricing.
•         Ensure all merchandise is packed within the correct category.
•          Be able to identify good sellers and slow sellers.
•         Be able to cross sell and up sell with every sale.
•         Be knowledgeable of all the different categories of stock. 

Ensure effective implementation and execution of all company policies and procedures:

•         Follow and listen to all reasonable management instructions – ensure that all tasks and instructions given to you daily are completed before the end of your shift. If for some reason you were unable to complete these tasks, provided you have a valid reason, the onus is upon you to inform your superior prior to the end of your shift.
•         Ensure all company policy and procedures and adhered to at all times.
•         Ensure you are well presented for duty during your shifts.
•         Ensure good morals and good work ethic is displayed at all times.
•         Refrain from any forms of disrespectful behavior and unacceptable attitude at the work place that may result in bringing the company name and image to disrepute.
•         Ensure that all processes are followed 100%.
•         Ensure that all sale transactions are processed correctly at all times using the correct payment method on the system.
•         Ensure that all controls are in place at all times with all the necessary control sheets completed daily.
•         You are required to attend staff meetings (compulsory) as to ensure that you are aware of any changes or new developments taking place in the business.
•         You are required to attend and participate in any form of training in the business that will assist in your development.
•         You are ultimately and solely responsible for the store that you are employed in as to ensure that the store is operationally managed accordingly resulting in the desired outcome of profitability.
•         Under no circumstances are you allowed to leave the store as you feel during trading hours, only if there is an emergency will you get authorization from management.
•         Ensure all new stock that arrives to the store is checked by means of having a product code sticker with a price, the item description on the product sticker matches the item, that the items scans on the system and the price is correct and that the product is merchandised within the correct category.
•         You are not allowed to socialize with any family members or friends during working hours at the business premises. This can and may be done during your lunch break and after working hours.
•         Housekeeping – You are required to keep the store clean, neat and tidy at all times as to provide a clean environment for the customers and to ensure a professional image is portrayed to the public.
•         Stock take ­– You are required to participate and be actively involved in quarterly stock takes that will take place during the course of the financial year. The employee will be notified of this in advance. The employee is also required to conduct daily and weekly stock counts as to ensure correct stock controls are maintained.
•         You are responsible to inform management of all out of stocks and customer requests (as per control sheet).

Ensure sale targets and budgets are achieved:

•         Ensure correct understanding of daily, weekly and monthly sales targets.
•         Ensure all sales targets are achieved.
•         Cross sell and up sell with every sale.
•         Demonstrate and display selling skills to enhance a sale.
•         Minimize shrinkage – ensure all correct stock controls are followed 100% at all times, report any out of line situations immediately, be aware and vigilant of your surroundings and the people within your store at all times.
•         Ensure correct processes and procedures are followed during stocktake at all times
•         Ensure continuous profitability of the business, report any out of line areas/situations immediately.
•         Ensure individual commitment, as you are a team player.
•          Ensure consistent and effective communication with all team players.

Requirements:

• Matric
• Proven retail sales experience.
• The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
• The ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.
   

go to method of application »

Job Purpose

• To monitor and provide assurance on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.

Job Responsibilities

• Ensure that RBB Credit committees are prioritised in key stakeholder calendars.

• Implementation of the RBB Credit Governance framework, including identifying and solving for areas of inefficiency or misalignment. 

• Updating of the RBB charters and policies, in consultation with Group Risk and Cluster stakeholders.

• Draft minutes of very technical (credit), tactical and strategic meetings (comprehensive, well summarised and well-articulated minutes in English).

• Draft the Log of Matters Arising and follow up for feedback with the relevant stakeholders.

• Timeously compile and consolidate meeting packs and circulate. Ensure that all the requirements for submission are met, i.e. signed attestations, peer review, independent VA Head review as per the charters and policies and escalate where necessary.

• Timeously confirm attendance of the meetings and escalate where quorum requirements will not be met. 

• Draft the RBB Credit Governance Calendar and Master Diary.

• Ensure that stakeholders are well aware of the reporting requirements and timelines. 

• Coordinate the annual calendar by engaging with other secretaries or PAs to ensure that credit committees are prioritised in line with the Group Corporate calendar and GCC Master Diary.

• Draft quorum schedules for the technical committees and circulate to the Executive’s PA

Minimum Experience Level

• 3-5 years experience in risk management, of which 2 years must be in a credit or governance related role.

Preferred Qualification

• Post Graduate Diploma: Risk Management , Advanced Diplomas/National 1st Degrees.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Certifications

Compliance Institute of South Africa (CISA) - preferred, not essential

Type of Exposure

• Analysing situations or data that require an in depth evaluation of multiple factors.

• Drafting reports, minutes, charters.

• Influencing stakeholders to obtain buy-in for concepts and ideas.

• Comparing two or more sets of information.

• Working with a group to identify alternative solutions to a problem.

• Consolidating data from various sources. 

• Identifying and interpreting regulatory risk trends. 

• Managing stakeholder expectations. 

• Monitoring adherence and governance. 

• Working across all risk categories.

• Presenting to senior leaders.

Technical / Professional Knowledge

• Have a good understanding of the credit lifecycle, credit processes, policies and structures.

• Have strong English first language written and verbal business acumen.

• Have great interpersonal and communication skills, including communicating with very senior stakeholders.

• Change management.

• Clear understanding of the Enterprise Risk Management Framework, the Nedbank Risk Organogram and the Group Credit Risk Framework.

• Cluster specific operations. 

• Compliance reporting. 

• Governance, Risk and Controls.

• Relevant regulatory knowledge. 

• Relevant software and systems knowledge. 

• Reputational risk management. 

• Risk management process and frameworks. 

• Stakeholder management .

• Codes of Good Governance.

Behavioural Competencies

• Adaptability

• Excellent networking and stakeholder management skills.

• Applied Learning 

• Strong personal organisation and planning skills (able to plan and manage multiple deliveries at the same time).

• Communication.

• Decision Making 

• Driving for results 

• Work Standards 

go to method of application »

Job Purpose

• To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Deliver on due dates through the timeous documenting and scheduling of reviews.
• Focus on eliminating waste and optimising vendor expenditure by managing the billing analysis and audit process.
• Obtain cost efficiencies by promoting competition as a mechanismDefine the savings that could be extracted; by advising and guiding internal stakeholders on the management thereof.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Ensure all successes are communicated to Group Technology through the various publications ( e.g. Full View; Engage) Actively working towards building a network across all areas in GT and understanding the end to end service.
• Oversee service level agreements by managing and tracing the SLA reviews and by updating appropriate registers and plans accordinglyIdentify recurrent incidents and incidents that are not yet matched to existing incident data through the Analysis of incident data.
• Identify problems or known errors and record incidents resulting from incident data for which a structural solution has to be found.
• Determine the root cause; by reviewing the problem resolution with specialist staff and reference the relevant supporting documentation.
• Monitor and follow up on issues raised that might cause possible compliance and risk issues by documenting and reporting issues to the relevant stakeholders as well as tracking and monitoring solutions.
• Ensure that the databases are updated and deadlines are met.
• Document all successes for future reference and lessons learned.
• Manage quarterly reviews and recognition though communication thereof Manage the implementation of the Knowledge Management Plan and systems; policies and processes.
• Promote Knowledge Management principles; processes and procedures to encourage collaboration and information sharing.
• Produce and distribute Management reports by collating the required information.
• Ensure contract process is followed by working in close relation with the Vendor Management and contracting office.
• Ensure the availability of reliable and secure knowledge; information and data throughout the Service Lifecycle.
• Use; establish and maintain effective working relationships with other employees; including external stakeholders; through the use of customer service skills.
• Meet client needs by sending necessary communications to the targeted audienceBuild and maintain relationships by ensuring thatall data on the Information TechnologyService Management Catalogue is updated and communicatedCreate internal synergy by providing information on progress.

People Specification

• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• National Certificates and Occupational Awards

Preferred Qualification
Commercial degree/diploma e.g. B.Comm/B.Sc Actuarial Science/Business Science, Certified Financial Analyst, Regulatory FAIS Exams

Essential Certifications

• FPI (Financial Planning Institute) membership
• Preferred Certifications

Type of Exposure

• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Managed Governance
• Managed Process Results
• Managed Relationships
• Managed Self and Team
• Managed budget
• Supported Transformation, Change and continued Improvement
• Provided operational support for Governance, Compliance and risk based assurance
• Minimum Experience Level
• 3-5 years related experience

Technical / Professional Knowledge

• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process

Behavioural Competencies

• Continuous Learning
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.

• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles

• Improve results by tracking and analysing financial reports against agreed measures.  

• Understand clients business and needs through proactive client relationship management according to portfolio mandate.

• Build relationships with internal stakeholders through communication and networking as determined by client needs.

• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.

• Complete tasks through planning and reviewing against set targets.

• Manage resources (time, processes and support teams) to optimize value against client expectations.

• Comply with risk standards,policies and procedures through training and development as required by group complianceframework

• Research and analyse information by using problem solving techniques to propose solutions for work challenges.

• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.

• Identify training courses and career progression for self through input and feedback from management.

• Ensure all personal development plan activities are completed within specified timeframe.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Professional Qualifications/Honour’s Degree

Essential Certifications

• FAIS Qualification Regulatory Examinations 1 Qualification

• FAIS Regulatory Examination 1 qualification

Type of Exposure

• Conducting root cause analysis

• Working with a group to identify alternative solutions to work situations.

• Analysing situations or data that requires an evaluation of multiple factors

• Interacting with diverse people

• Building and maintaining effective relationships with diverse internal and external stakeholders

• Developing ways to minimise risks

• Analysing and interpreting qualitative and quantitative data

• Drafting reports

• Interacting with various levels of management

• Managing conflict situations

• Managing multiple projects

• Influencing stakeholders to obtain buy-in for concepts and ideas.

• Answering customer questions

• Sharing information in different ways to increase stakeholders understanding

• Communicating complex information orally

• Communicating complex written information

• Brainstorming ways of improving a product or situation.

• Challenging the status quo with a view to improving the environment or peoples understanding

• Identifying trends

• Checking accuracy of reports and rec

• Communicating standards to others

• Conducting gap analysis

• Conducting a needs analysis

• Comparing two or more sets of information

• Coordinating and securing buy-in from stakeholders

• Preparing and delivering presentations

• Writing business proposals

• Providing professional advice/opinion

• Using different approaches in new work situations

Minimum Experience Level

Minimum of 2 years experience as a Private Banker within Wealth and Investments industry.

Digital sales experience will be advantageous

Technical / Professional Knowledge

• Banking knowledge

• Banking procedures

• Business Acumen

• Business principles

• Business writing

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Microsoft Office

• Nedbank policies and procedures

• Nedbank vision and strategy

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Decision-making process

• Nedbank culture

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication

• Energy

• Building Trusting Relationships

• Managing Work

• Sales Disposition

• Sustaining Customer Satisfaction

go to method of application »

Job Purpose

We are looking for an energetic, client-centric Business Development Manager to join the Sales team in Johannesburg. The core purpose of this role is to sell and service Nedgroup Investments' products to internal and external intermediaries in order to meet Nedgroup Investments business strategy targets. In order to achieve this, the successful candidate would need establish and maintain professional, enabling relationships with Nedbank Financial Planners (NFPs)  as well as with Independent Financial Advisors (IFAs).

Job Responsibilities

• Achieve agreed-to activities through structured calling patterns based on client segmentation.

• Position Nedgroup Investments' products by utilizing sales aids in line with Nedgroup Investments' practices.

• Document client interactions according to the agreed format to complete activity reports Demonstrate proficient investment knowledge in product specifications and processes.

• Provide feedback and escalate complaints in line with policies to mitigate risk.

• Resolve work challenges by communicating identified challenges to specific departments for action according to policies and procedures.

• Build relationships with intermediaries by engaging with then in structured meetings to deliver on sales targets.

• Educate and inform intermediaries by disseminating product and process information in line with Nedgroup Investments' focus areas to grow market share.

• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Create a client service culture through various required interventions.

• Support and encourage staff to participate and support corporate responsibility initiative.

• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

Minimum Experience Level

Minimum 3-5 years experience as a Business Development Manager in the Asset Management environment

FAIS Affected

FAIS Affected - Yes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree in Business / Finance / Sales etc.

Full FAIS Qualification

Postgraduate diploma in Financial Planning

Behavioural Competencies

• Adaptability

• Aligning and Executing Sales Strategy

• Coaching the Sales Team

• Delegation and Empowerment

• Driving Innovation

• Guiding Sales Transformation

• Making Sales Operations Decisions

• Targeting Sales Opportunities